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Exceeds all competitors
What do you like best about the product?
We've looked for an efficient customer service platform for a long time. After poor experiences with other solutions, we luckily found CommBox!
CommBox connected our customer service to WhatsApp and other channels, helping us better serve our customers without delays or technical difficulties. Plus, CommBox deployed automation that helped us reduce repetitive work and serve customers faster. The platform is robust but still very easy to use.
The people behind CommBox are incredible, always there to help and guide us to solve any problem we might face.
Thanks to CommBox, we're seeing a massive increase in customer satisfaction, as more customers say they enjoy our service. I recommended CommBox from the bottom of my heart.
CommBox connected our customer service to WhatsApp and other channels, helping us better serve our customers without delays or technical difficulties. Plus, CommBox deployed automation that helped us reduce repetitive work and serve customers faster. The platform is robust but still very easy to use.
The people behind CommBox are incredible, always there to help and guide us to solve any problem we might face.
Thanks to CommBox, we're seeing a massive increase in customer satisfaction, as more customers say they enjoy our service. I recommended CommBox from the bottom of my heart.
What do you dislike about the product?
We don't have anything specific at the moment.
What problems is the product solving and how is that benefiting you?
Automate customer service
Increase customer satisfaction
Increase customer satisfaction
Great for managing internal communication, shifted 32% of IT calls to digital
What do you like best about the product?
We use CommBox for internal communication and support our medical personnel and employees via WhatsApp and web chat.
CommBox is a user-friendly and easy-to-use platform that allows us to unify service channels and manage multiple conversations at a time.
We like that multiple service agents can work on a conversation while having all information organized and visible. CommBox also allows us to track and measure employee performance and optimize it.
CommBox helped us route 32% of calls to digital channels and improve our internal communication, helping our staff deliver better healthcare.
CommBox is a user-friendly and easy-to-use platform that allows us to unify service channels and manage multiple conversations at a time.
We like that multiple service agents can work on a conversation while having all information organized and visible. CommBox also allows us to track and measure employee performance and optimize it.
CommBox helped us route 32% of calls to digital channels and improve our internal communication, helping our staff deliver better healthcare.
What do you dislike about the product?
We can disable users but not delete them.
What problems is the product solving and how is that benefiting you?
Manage IT support
Reduce overloads
Reduce overloads
CommBox enhanced Paz Oil Company customer service, increasing customer satisfaction by 50%
What do you like best about the product?
We love that we can route calls to messaging channels and serve our customers using automation & bots. We can be there for every customer whenever they need us, and it’s all done in one place, with CommBox.
Before using CommBox, our call centers experienced massive overloads, which led to a high call abandonment rate.
Thanks to CommBox, we successfully routed 50% of calls to digital channels and were able to kill overloads, reduce churn and better serve our customers across multiple channels. CommBox also helped us increase our customer satisfaction by 50% and save 4 of our call center agents.
The CommBox platform helps us manage customer communication in our 3 brands across channels such as email, SMS, FB messenger, Instagram, WhatsApp, and live chat.
Before using CommBox, our call centers experienced massive overloads, which led to a high call abandonment rate.
Thanks to CommBox, we successfully routed 50% of calls to digital channels and were able to kill overloads, reduce churn and better serve our customers across multiple channels. CommBox also helped us increase our customer satisfaction by 50% and save 4 of our call center agents.
The CommBox platform helps us manage customer communication in our 3 brands across channels such as email, SMS, FB messenger, Instagram, WhatsApp, and live chat.
What do you dislike about the product?
Working in the cloud makes it hard to save files on hard drives.
What problems is the product solving and how is that benefiting you?
Manage customer service across channels
Route calls to digital channels
Reduce churn rate
Solve agent shortage
Route calls to digital channels
Reduce churn rate
Solve agent shortage
Efficient Platform for Live Chat and WhatsApp | Excellent Customer Success
What do you like best about the product?
As the Israel Tax Authority, we use CommBox to engage with customers via WhatsApp and web chat. CommBox’s platform provides comprehensive solutions for customer communication, allowing us to improve our customer experience, automate manual work and reduce call volumes.
The customer success team is professional and available to care for our every request. it’s great to work with a dynamic company that understands its customers’ needs.
The customer success team is professional and available to care for our every request. it’s great to work with a dynamic company that understands its customers’ needs.
What do you dislike about the product?
Nothing comes to mind. We get any problem solved when needed.
What problems is the product solving and how is that benefiting you?
Live Chat Support
Automated service
Answer import\export questions
Check package delivery status
Automated service
Answer import\export questions
Check package delivery status
Improved SLA by 50% | Very Efficient platform for managing emails and digital channels in one place
What do you like best about the product?
We like that all our emails and digital channels are in one place. we can also assign conversations to users and answer customer questions using the knowledge base function. All while keeping our brand’s tone and voice.
CommBox improved our SLA by 50%, helping us answer customer questions faster and improve the customer experience.
CommBox improved our SLA by 50%, helping us answer customer questions faster and improve the customer experience.
What do you dislike about the product?
A lot of filters that might sometimes be confusing.
What problems is the product solving and how is that benefiting you?
Email customer service
Support via WhatsApp
Reduce call center workloads
Support via WhatsApp
Reduce call center workloads
Great for customer service in multiple languages, increased customer satisfaction by 20%
What do you like best about the product?
Most of our customers come through social media. We like that CommBox centralizes all our social engagement in one place, so we can communicate with customers on FB, Instagram and other channels from one inbox. We can switch the platform's language, and manage conversations in multiple languages.
With CommBox, we had amazing results:
60% of calls are shifted to digital channels
Customer satisfaction increased by 20%
Agents productivity increased by 30%
With CommBox, we had amazing results:
60% of calls are shifted to digital channels
Customer satisfaction increased by 20%
Agents productivity increased by 30%
What do you dislike about the product?
Launching new channels takes too many steps, should be shorter and faster.
What problems is the product solving and how is that benefiting you?
24/7 availability with a bot
Eliminate paperwork with CommBox's digital signature
Social engagement for better customer experience
Eliminate paperwork with CommBox's digital signature
Social engagement for better customer experience
CommBox automated 50% of our customer journey
What do you like best about the product?
We love that CommBox provides us with the tools to deliver digital customer service 24/7. CommBox's chatbot accompanies customers, so they reach our agents after receiving a lot of information. Most of the customer journey is automated in the bot, so we save a lot of time and working hours. We also return to abandoned calls via WhatsApp, so we don't miss out on customers.
Plus, we like that we can monitor our agents' performance and see how they care for customers. we have a full view of all ag
Plus, we like that we can monitor our agents' performance and see how they care for customers. we have a full view of all ag
What do you dislike about the product?
Can’t see messages that are forwarded in WA.
UI could be better, response time is sometimes too long.
UI could be better, response time is sometimes too long.
What problems is the product solving and how is that benefiting you?
Answer customers after working hours.
Engage customers on digital channels.
Return to abandoned callers via WhatsApp
Track customer service performance.
Engage customers on digital channels.
Return to abandoned callers via WhatsApp
Track customer service performance.
Improved our customer service, allowed us to measure and improve agents’ performance
What do you like best about the product?
We love that CommBox unifies all our service channels into one interface. The platform allows us to provide our customers with more efficient service, and measure every aspect of our customer journey,
CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster.
We can also view our agents performance, and set goals to improve productivity and sales.
CommBox’s bot responds to FAQs and solves a lot of our customers queries. The bot organizes our customer queries by topics, so our agents can solve it better and faster.
We can also view our agents performance, and set goals to improve productivity and sales.
What do you dislike about the product?
Unfortunately No integration for Travelbooster yet
What problems is the product solving and how is that benefiting you?
Digital Customer Service across channels: WhatsApp, Mail, FB Messenger
Provide information about customer orders
Provide information about customer orders
Great for customer service. Reduced our churn rate via live chat to less than 15%
What do you like best about the product?
Friendly and convenient user interface
Multi-channel,
Multi-channel,
What do you dislike about the product?
The product is not complete and several options are still missing, but the company is constantly updating the product and finding solutions for the customer
What problems is the product solving and how is that benefiting you?
Fast communication with customers via WHATSAPP and CHATS
Solves problems of availability and creates new ways to communicate
Solves problems of availability and creates new ways to communicate
Great solution for 360° customer support
What do you like best about the product?
We love that we can give customers proffesional service and quickly solve multiple issues.
CommBox's solution allows us to support our customers 24/7 across multiple channels: chat, WhatsApp and Email, and chatbot. We can manage 54% of customer queries via email, and the rest via WhatsApp and chat.
80% of our calls are resolved by the bot, and 20% by our human agents. The bot is great for self-service. The bot answers FAQs and sends documents so customers can get what they need quickly. This helps us provide improved and fast service to all our customers.
CommBox's solution allows us to support our customers 24/7 across multiple channels: chat, WhatsApp and Email, and chatbot. We can manage 54% of customer queries via email, and the rest via WhatsApp and chat.
80% of our calls are resolved by the bot, and 20% by our human agents. The bot is great for self-service. The bot answers FAQs and sends documents so customers can get what they need quickly. This helps us provide improved and fast service to all our customers.
What do you dislike about the product?
No big issues. The product is constantly updating and renewing its features.
What problems is the product solving and how is that benefiting you?
Divert calls to digital channels
Answer FAQs
Reduce front desk work
Answer FAQs
Reduce front desk work
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