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Administrator
What do you like best about the product?
We use CommBox to leverage digital communication and drive efficient and personlized customer experiences, mainly via WhatsApp.
We like that customers can reach us easily, while we have customer engagmgent channels in one platform. We can CommBox it for our various business needs
We like that customers can reach us easily, while we have customer engagmgent channels in one platform. We can CommBox it for our various business needs
What do you dislike about the product?
Development and troubleshooting times can be improved. Platform can be more friendly to use.
What problems is the product solving and how is that benefiting you?
Reducing overloads in contact centers
Integrates with our CRM, helping us automate repetitive customer queries
What do you like best about the product?
CommBox is a very easy-to-use platform. Our agents can use it to manage communications over different channels.
We use CommBox for
Customer service - bot and agents
Marketing Campaigns
Digital customer engagement
Automated ticketing assignment
Customer verification
Customer satisfaction surveys with a bot
We use CommBox for
Customer service - bot and agents
Marketing Campaigns
Digital customer engagement
Automated ticketing assignment
Customer verification
Customer satisfaction surveys with a bot
What do you dislike about the product?
Not enough information and video tutorials are available, so we need to ask the customer success team.
Reports feature needs to be more detailed and customisable
Reports feature needs to be more detailed and customisable
What problems is the product solving and how is that benefiting you?
- Unifies all customer queries in one platform.
- Allows us to communicate with customers on various messaging channels.
- Integrates with our CRM, helping us automate repetitive customer queries
- Allows us to communicate with customers on various messaging channels.
- Integrates with our CRM, helping us automate repetitive customer queries
CommBox helped us improve lead response time by 75%
What do you like best about the product?
We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.
We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.
The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.
Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.
The support team at CommBox is excellent, with quick responses and personal assistance.
CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.
The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot!
We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.
The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.
Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.
The support team at CommBox is excellent, with quick responses and personal assistance.
CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.
The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot!
What do you dislike about the product?
We use our own CRM, which CommBox isn't integrated into.
What problems is the product solving and how is that benefiting you?
Lead generation
Lead qualification
Send outbound campaigns
We can manage multiple conversations at once.
We route calls from IVR to WhatsApp
Lead qualification
Send outbound campaigns
We can manage multiple conversations at once.
We route calls from IVR to WhatsApp
Excellent platform for digital service and sales, increased deals by 70%
What do you like best about the product?
Commbox allowed us to give our clients great service on digital channels like Whatsapp, instagram, facebook, Messenger, Twitter, mail, chat, video chat.
We had outstanding results with CommBox:
- Customer satifaction improved by 25%
- 45% of our tasks solved by a bot
- 70% more sales
- 170% more customers
- 900% increase in use of digital communication by customers
It's great to have digital channels in one place, such a great platform.
we like that client can open tickets and we can check their credit by API.
We had outstanding results with CommBox:
- Customer satifaction improved by 25%
- 45% of our tasks solved by a bot
- 70% more sales
- 170% more customers
- 900% increase in use of digital communication by customers
It's great to have digital channels in one place, such a great platform.
we like that client can open tickets and we can check their credit by API.
What do you dislike about the product?
Support is great but not available 24\7.
What problems is the product solving and how is that benefiting you?
Customer service
Commbox helps Reichman University (IDC Herzliya) to streamline customer service & marketing efforts
What do you like best about the product?
We have been using Commbox for a few years now; thanks to their incredible technology, we have increased our customer service levels using several digital channels across many departments of our University. We have a dedicated CSM who looks after our specific needs and helps us maximize our ROI and diversify our agent's roles providing our students and prospective students with immediate responses and quick answers.
What do you dislike about the product?
The UX is still has some tuning to do, but they are moving fast with monthly feature drops and updates so we know we are in good hands.
What problems is the product solving and how is that benefiting you?
Customer service and marketing for prospective students, active students, alumni
CommBox saved us 80% of our call center agents
What do you like best about the product?
CommBox is a super-efficient, easy-to-use platform! All of our customer communications is done through CommBox, that allows us to support customers via WhatsApp and other channels from one interface.
CommBox’s chatbot solved 90% of our queries automatically. Our customers get any information they need through the bot. If they need human support, the bot routes them to a live agent.
We are very pleased of using the platform, which allowed us to save 80% of our workforce.
CommBox’s chatbot solved 90% of our queries automatically. Our customers get any information they need through the bot. If they need human support, the bot routes them to a live agent.
We are very pleased of using the platform, which allowed us to save 80% of our workforce.
What do you dislike about the product?
So far, we have no complaints…
CommBox’s customer success team is here for us for whatever we need.
CommBox’s customer success team is here for us for whatever we need.
What problems is the product solving and how is that benefiting you?
We can share information and answer repetitive questions easily through the bot.
We have no more overloads because of CommBox’s great automation .
We don’t need to hire more agents because the bot does most of the work.
We have no more overloads because of CommBox’s great automation .
We don’t need to hire more agents because the bot does most of the work.
The quintessential omnichannel communications platform software
What do you like best about the product?
CommBox's platform allows for my firm to streamline workflow, customer inquiries, and increasingly automize the customer interaction process. This allows my firm to increasingly reduce operating expenses, invest fewer resources in human employees and their retainment, and invest more resources in our products, their research and development, potential business opportunities we would like to explore, and expanding our firm's presence in promising markets overseas.
What do you dislike about the product?
No dislikes of CommBox's product! Overall fully satisfied with the product and CommBox's excellent Customer Success personnel who provide wonderful and prompt service in ensuring that my company is able to best
What problems is the product solving and how is that benefiting you?
CommBox enables my firm to more efficiently streamline the customer interaction process. Regardless of the communications platform used in the interaction (WhatsApp, Facebook, Telegram, Instagram, SMS, Email, CRMs, etc.) ,CommBox enables us to more easily keep track of all conversations, organize them according to manually customizable categories, keywords, conversation statuses, or based on a specific agent or the communication platform itself.
Commbox system changed our comuniction in the omni-channel world
What do you like best about the product?
The ability to control all channels and communications in one place
What do you dislike about the product?
A lot of features and capabilities that sometimes can make it complicated
What problems is the product solving and how is that benefiting you?
It solved our WA communication and automation and made us more scalable
Best Customer Communication Management Software
What do you like best about the product?
Automated routing and Blended Call Center are good features of CommBox. Great software for Automated Customer Communication. We can communicate with the consumers and provide the most outstanding customer experience. The Support is also good.
What do you dislike about the product?
It would be much more pleasant if the platform had more stable bugs. There appear to be quite a few that are encountered. I cannot say dislike, but I suggest enhancing the number of reporting choices and the history of automated chats so that I can observe how automation affected the discussion.
What problems is the product solving and how is that benefiting you?
CommBox is playing a good role many times. We are a support of a US-based recruiting company with many customers to communicate with and manage appropriately. The Automated features, reporting gaps, and Email-Management are very beneficial for us.
good service
What do you like best about the product?
good chat bot service with essential features
What do you dislike about the product?
All good about commbox. Nothing bad about it
What problems is the product solving and how is that benefiting you?
yes
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