Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
55 reviews
from
External reviews are not included in the AWS star rating for the product.
Amazing for customer communication and automation at scale
What do you like best about the product?
Simple yet very robust, easy to implement new channels and to activate automation all over. Practically we can design any use case we want or tackle any problem and solve it through commbox.
What do you dislike about the product?
Took us a long time to be approved by WhatsApp, not sure if it was commbox fault.
What problems is the product solving and how is that benefiting you?
Customer communication in all channels, and to reduce repetitive tasks by live agents
The wonders of Commbox
What do you like best about the product?
Once all set up correctly, the service is seamless and covers so many means of contact into a company that they are few things left to be desired. The design is intuitive and once you've used it for 5 minutes it becomes second nature
What do you dislike about the product?
increase reporting options, increased automation history on conversations to see WHAT automation effected the conversation
What problems is the product solving and how is that benefiting you?
having a centralized location for all comms will have increased productivity for some many companies!
Commbox V8
What do you like best about the product?
I like having all channels under one roof and the advanced workflow / reporting capabilities that this brings. It is useful to bring everything together and deliver efficiencies as well. The team are on hand to help with any problem minor or complex.
What do you dislike about the product?
I dislike sometimes the unpredictability of the platform in terms of minor issues or features that are difficult to get working.
What problems is the product solving and how is that benefiting you?
Automation, Email management, social media management, webchat, reporting gaps.
Very easy to use and support is good
What do you like best about the product?
Vast amount of channels gives businesses the ability to speak to their customers and give the best customer experience.
What do you dislike about the product?
Bugs - there seems to be quite a few bugs that are experienced on the platform, although these do get fixed, it would be a much better experience if the system was more consistent.
Historical Reporting is one of the downfalls of the platform. Being able to build reports with different stats on one screen (like the dashboard) but for historical data would be very beneficial.
Historical Reporting is one of the downfalls of the platform. Being able to build reports with different stats on one screen (like the dashboard) but for historical data would be very beneficial.
What problems is the product solving and how is that benefiting you?
Current project i am working on is intergrating the interactive navigator to Cirrus Contact centre platform. With the current pandemic and lack of workforce for some of our customers, this is a really beneficial tool to allow customers to still get the level of service they are provided with the lack of staff.
great product, and great people to work with
What do you like best about the product?
One view of a full omni suite joining all communication together
What do you dislike about the product?
cant say there is anything i have found that i dont like
What problems is the product solving and how is that benefiting you?
There will always be a few bugs that need fixing but the benefit is that the team are always willing to help
Recommendations to others considering the product:
Really easy to use and able to work effectively
showing 51 - 55