Impartner PRM SaaS
Impartner ISV DemoReviews from AWS customer
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Great PRM with Even Better Support!
What do you like best about the product?
Impartner is a great tool - they have helped us increase our partner engagement and the data we get back on what campaigns are working. Even better is the support that Impartner provides. Whenever we have questions, even the ones that they have answered more than once, they are happy to provide answers or connect the right person.
What do you dislike about the product?
They are growing - adding tools and new features. I wish they were all available now - but understand that they can't be!
What problems is the product solving and how is that benefiting you?
PRM solution. We needed a Partner Portal. we have onboarded hundreds of partners and it allows us to constantly engage and measure that engagement.
Recommendations to others considering the product:
impartner is a great PRM solution and a great organization.
Intuitive UX/UI
What do you like best about the product?
Impartner continues to facilitate our solution, tech and sales partner ecosystem with ease while also providing strong support from their account and support teams.
What do you dislike about the product?
The more flexibility and ease of discoverability within the admin portal, the better. Additionally, would be great to be able to have flexibility on the design of the page (CSS) rather than us hosting it ourselves.
What problems is the product solving and how is that benefiting you?
Many of our partner processes (application, certification, deal registration, MDF) are consolidated within Impartner which has saved us lots of time on trying to develop our own.
A tool that meets our partners' needs
What do you like best about the product?
User-friendly interface, easy to manage and control the assets. Our customer success manager is amazing!!
What do you dislike about the product?
limitation of customizing the layout and content, not flexible
What problems is the product solving and how is that benefiting you?
A centralized place that partners can access training, marketing materials and submitting leads. We are still in the building phase of developing the portal and organizing the training and marketing content.
Why I like Impartner especially - Shannon Adair and Brad Carpenter!
What do you like best about the product?
The Impartner Team from the top-down has demonstrated a commitment to ZeeVee success on their platform. Shannon Adair kept us focussed on driving customization while working with her capable development partner who turned changes in a timely manner.
What do you dislike about the product?
From time to time the platform can be a bit buggy. However, the support team has been very responsive to any requests for assistance.
What problems is the product solving and how is that benefiting you?
The Impartner platform has allowed ZeeVee to demonstrate that we are a "real company". At the conclusion of a walk-through of the portal, the general response has been - no other manufacturer provides us so much information. It has allowed us to truly engage and communicate on a regular basis with our emerging partners.
Recommendations to others considering the product:
Plan ahead by writing down all your requirements and processes. If you are able to do that and get feedback from those who will actually use the system inside and outside your organization, your organization will be successful with Impartner PRM.
Simple, pragmatic, effective...
What do you like best about the product?
I like how easy and intuitive the platform is to use. The supporting documentation is there if I need it, but the solution is laid out in a way that I typically don't need it.
What do you dislike about the product?
Nothing so far. The support from our Account Manager has been great when we've had issues/questions arise.
What problems is the product solving and how is that benefiting you?
As we build out our Partner ecosystem, we're trying to make the journey as "self-serving" and autonomous as possible for our Tier 2 and Tier 3 Partners. The Impartner platform allows us to do that.
Recommendations to others considering the product:
I would recommend identifying your present (and potential future) use cases, and asking how other customers have solved these same use cases and challenges.
Great customer service
What do you like best about the product?
Fast to respond to any questions or roadblocks we were facing.
What do you dislike about the product?
With all software, there is a lot you need to do to get everything set up and integrated.
What problems is the product solving and how is that benefiting you?
Impartner is helping to solve partner and affiliate marketing attribution.
Easy System and Helpful and Accommodating Support
What do you like best about the product?
It has a great foundation for a PRM. The staff are excellent and really try to help you achieve the look and functionality you want. They try and make themselves available to you for help and respond quickly to issues. While they have many excellent functions, I love the idea of the training capabilities and how simple they make it to host courses online. These courses can be made accessible to all groups or just a select few based on different criteria.
I appreciate you have the ability to change the look and feel of pretty much every aspect of the client's experience. It makes it personal and individualized to your company. Editing the look is fairly simple and even easier if you have some experience with HTML. Regardless, the support staff are available to help if needed, and that is crucial.
I appreciate you have the ability to change the look and feel of pretty much every aspect of the client's experience. It makes it personal and individualized to your company. Editing the look is fairly simple and even easier if you have some experience with HTML. Regardless, the support staff are available to help if needed, and that is crucial.
What do you dislike about the product?
I think having the pages a little more user friendly for those who are not as versed in coding and HTML would be helpful, maybe something similar to Wordpress, which many are familiar with.
What problems is the product solving and how is that benefiting you?
Managing courses with multiple individuals is solved through their training tab is something that Impartner PRM has been able to solve for us. This cuts back on time in training sessions because you upload one training course and it is there forever.
Also, they sync wonderfully with Salesforce and make the application process very simple for applicants.
Moreover, it is a great way of communicating different information to various groups of applicants (i.e. geographical segments of groups, partners/distributors, etc.). We can upload policy documents, price lists, and many other important documents once and they are easily accessible to all users.
Also, they sync wonderfully with Salesforce and make the application process very simple for applicants.
Moreover, it is a great way of communicating different information to various groups of applicants (i.e. geographical segments of groups, partners/distributors, etc.). We can upload policy documents, price lists, and many other important documents once and they are easily accessible to all users.
Customer Success Win
What do you like best about the product?
Impartner is a great solution that can provide all of the tools you need to build and scale your channel program. We have been a customer for 3+ years and the product continues to grow and adapt to meet the market. It meets our needs as much today as it did three years ago and gets better every quarter. The latest addition of a strong customer success team has greatly increased our usage, results, and overall channel program. Kelsey has gone above and beyond to support our team and to move our initiatives forward with the best attitude. Whether you are just starting to build a channel program or have a robust omnichannel network, Impartner is a solution that can meet all of your needs.
What do you dislike about the product?
While the product is great and meets all of our needs, I would like to see a little more guidance on how our company can best optimize the solution to further meet our goals.
What problems is the product solving and how is that benefiting you?
We have built our entire channel program and goals into the platform. Deal registration, training, co-branding, lead distribution. It truly is the hub for all things channel in our organization.
Impartner PRM is a great plaform to engage partners and save time
What do you like best about the product?
Impartner's PRM serves as a platform to engage resellers and makes it easy to automate admin tasks like onboarding, training, deal registration and access to marketing assets, all linked in to our CRM.
In addition to the PRM platform, Impartner have a wealth of channel expertise in-house, which is equally valuable as the PRM itself.
In addition to the PRM platform, Impartner have a wealth of channel expertise in-house, which is equally valuable as the PRM itself.
What do you dislike about the product?
The CMS part of the PRM could be better, but Impartner staff are available to help out.
What problems is the product solving and how is that benefiting you?
The PRM is saving time, through automation and its ability to self-serve reseller reps with the information they need to sell and helping engage resellers so we can grow channel sales.
Recommendations to others considering the product:
Impartner PRM is a solid platform, backed by channel experts, if you need a PRM then Impartner should be on your short list.
thorough discovery on program objectives
What do you like best about the product?
access to executives for support during implementation and governance discussions
What do you dislike about the product?
frequent rotation of account managers supporting our account
What problems is the product solving and how is that benefiting you?
understanding channel ecosystem growth, performance and governance requirements
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