Qualified
Qualified.com, Inc.Reviews from AWS customer
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Comprehensive AI SDR solution that is transforming our top of funnel and conversion process
What do you like best about the product?
Qualified is a comprehensive and highly effective end-to-end solution for introducing an AI SDR, which significantly reduces the time needed to qualify opportunities and streamlines the process of handing off prospects to our sales representatives. We have observed its consistent performance not only in our top-performing forms and funnel channels but also in its ability to uncover and utilize insights across our entire website.
What do you dislike about the product?
This tool is very powerful, and it has some complex and inherent difficulty in getting used to the different ways a prospect can engage with the tool. Nevertheless,their model of partnership with a Qualified Success Agent has really allowed us to take full control of the features available. Their support is top of the line, both in the technical but also the strategic insights that they contribute, and also where we can leverage Piper better to improve conversions.
What problems is the product solving and how is that benefiting you?
We want to have a top of funnel solution to qualify our prospects and route them in real time to our reps, as well as offer their calendars for direct scheduling. With this AI SDR we have reduced significantly our response time and are able to start the sales process with a lot more momentum coming from our marketing campaigns and collateral.
Efficient Lead Qualifying with Stellar Support
What do you like best about the product?
I use Qualified for lead routing which helps me in finding and qualifying new leads efficiently. I appreciate the quality meetings it facilitates, and I enjoy working with Lauren, our CSM, who has been super helpful and responsive. The initial setup of Qualified was very easy for us, and we have it connected to Salesforce. I am so satisfied with Qualified that I rate it a 10 out of 10 for recommending to a friend or colleague.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Qualified for lead routing, which helps in finding and qualifying new leads efficiently. It also ensures quality meetings for us.
Exceptional Support from Lauren A Made Our Launch a Breeze
What do you like best about the product?
Lauren Ackermann is amazing to work with. She helped us launch Piper (aka Mia for us) and has been an absolute pleasure to work alongside.
What do you dislike about the product?
so far - there is nothing I dislike about Qualified
What problems is the product solving and how is that benefiting you?
Speed to Lead as an AI BDR - Mia (our Piper) is also doing some follow-up work on specific events and campaigns
Outstanding Technology and Results—A Step Above the Competition
What do you like best about the product?
I am consistently impressed by the platform. The technology is great. It performs above and beyond competitors like drift. We are seeing more and more qualified meetings coming through our Chatbot Mia than we did when we were customers of Drift.
Lauren, our product consultant, has been a terrific resource and is effectively operating as a member of our team. Implementation was smooth and painless and the customer support has been fantastic.
Lauren, our product consultant, has been a terrific resource and is effectively operating as a member of our team. Implementation was smooth and painless and the customer support has been fantastic.
What do you dislike about the product?
Its a premium product that is premium priced. That said it has been worth it to our business.
What problems is the product solving and how is that benefiting you?
Qualified is delivering meetings and pipelines to our sellers and freeing up our BDRs to focus on strategic work.
Strong Integrations Power Seamless Lead Management
What do you like best about the product?
Qualified has strong integrations with both HubSpot and Salesforce, which has allowed us to build seamless lead management processes between all our systems.
What do you dislike about the product?
We recently started testing the AI Email feature, which has been working well, overall. My one complaint is the way contacts get added to campaigns based on Salesforce campaign member status. Qualified will enroll a contact when a campaign member status changes, but not based on a current campaign member status. So, if the Qualified campaign is not already listening for that status change, the contacts won't be enrolled, and we have to go in a manually change them and then change them back.
What problems is the product solving and how is that benefiting you?
We were missing out on opportunities to interact with prospects while they were on our site, engaging with our content. Giving prospects options to ask questions and book meetings in that moment has removed the friction associated with traditional sales follow-up.
Real-Time Buyer Insights and Seamless Integrations Drive Results
What do you like best about the product?
I like how Qualified surfaces high-intent buyers in real time and makes it easy to connect them with the right sales rep. The integrations with Salesforce and Slack help teams act quickly and drive better pipeline outcomes.
What do you dislike about the product?
Minimal drawbacks. As you scale usage, continued investment in configuration flexibility and reporting depth would be beneficial, but the foundation is solid.
What problems is the product solving and how is that benefiting you?
The chatbot and built-in scheduler are especially valuable. They allow visitors to engage instantly and book meetings in real time, which shortens response times and significantly increases conversion from website traffic to pipeline.
Exceptional Support and Powerful Features Set Qualified Apart
What do you like best about the product?
What stands out most about Qualified is the exceptional support we receive from Jen(jennifer@qualified.com). She is always available to assist us whenever we need help. In addition, Qualified as a platform offers a wide range of features that have been incredibly beneficial for us. Whether it's their AI SDR or the campaigns managed entirely by the AI SDR, I haven't come across any other tool on the market that supports us to this extent.
What do you dislike about the product?
There's nothing specific that I dislike apart from the only part where I feel there's a lot of things Qualified offers that we are not necessarily utilising. Also, the campaigns are a bit complicated at times to navigate through which we've been assured would be fixed by their product team soon.
What problems is the product solving and how is that benefiting you?
Qualified helps us navigate and launch our outbound campaigns really well, without having us to send out generic messaging every time. It looks at the audience persona and crafts accurate emails based on prompts that we enter. Also, it really helps our audiences to schedule meetings from our website, something that we look to expand on in the near future as well.
Qualified’s AI SDR Supercharged Our Engagement and Bookings
What do you like best about the product?
Qualified has been an amazing program to work with and our SME Jennifer Schneider has been an absolute rockstar! With her help we have been able to enable more of the power from the AI SDR and hit the ground running. Since working with Jennifer and deep diving into the ever-expanding AI SDR features of Qualified, we have seen boosts in both engagement and meetings booked! The AI SDR has not only greatly improved the user experience by instant responses and smart guidance but also topped it off with nice touches of personalization that all users are looking for now.
What do you dislike about the product?
The only downside is trying to keep up with all the fantastic new features that are coming out. Whew!
What problems is the product solving and how is that benefiting you?
The Qualified AI SDR is really helping us talk to more users at a larger scale then we would be able to with just a human SDR team alone. The AI SDR not only allows us to instantly engage with users, but also is multi-lingual which has been a great added feature!
Transforms Website Traffic into High-Intent Conversations Instantly
What do you like best about the product?
What I like best about Qualified is how it turns website traffic into real, high-intent conversations in the moment
What do you dislike about the product?
Qualified is powerful, but it rewards operational maturity—teams without strong process, coverage, or CRM hygiene may struggle to see full ROI.
What problems is the product solving and how is that benefiting you?
We get data on who’s engaging, what they care about, and how that correlates with pipeline and closed-won revenue.
Seamless AI-Driven Lead Conversion
What do you like best about the product?
I use Qualified for its ability to convert site visitors into potential clients with efficiency. It significantly reduces the time spent pre-qualifying leads by directing them to the appropriate SDRs. I'm impressed by how it enhances our demand generation efficiencies. I also find their new AI chatbot extremely promising as it streamlines conversations, saving us administrative hours. Plus, their customer success team is outstanding, always ready to dive deep into our workflows and ensure everything is set up properly. Qualified's integration with Salesforce is seamless, and our CSM's assistance made the initial setup pretty smooth. These features contribute multiple capabilities that surpassed our previous platform, Drift.
What do you dislike about the product?
The tool is very flexible which can make workflows very complicated to maintain as a marketing ops team. Some of the lead routing is a bit complex to maintain as well to ensure it follows all our proper rules. It would be nice if the routing, conversations, and link scheduling rules were all within one place. Right now we do have to update in quite a few places when things change within our org.
What problems is the product solving and how is that benefiting you?
n/a
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