Qualified

What do you like best about the product?

I really appreciate how Qualified has allowed us to capture demand on our website without the need for rep intervention in the chat. This is a huge advantage because it saves us time and makes the demand capture process easier, while our SDRs focus on other inbound leads. I also found the setup process rewarding as it gave us a fresh perspective on our marketing content and helped us identify areas that needed improvement. The implementation was super easy, and we felt completely supported through the process, thanks to our amazing representative, Jacob. The sales process was smooth, and the comprehensive documentation further enriched our experience. I am particularly excited about the upcoming implementation of email campaigns with Qualified, which I believe will stand out significantly and facilitate more dedicated follow-ups with prospects, enhancing our efficiency. So far, everything about Qualified has been awesome, and I am extremely satisfied with its performance.

What do you dislike about the product?

So far, nothing!

What problems is the product solving and how is that benefiting you?

Qualified allows us to capture website demand without rep intervention, saving time and simplifying demand capture. It also helps implement dedicated email campaigns, enabling us to follow-up with prospects more easily.

What do you like best about the product?

I have been using Qualified for over three years now, and its adaptability has greatly impressed me. It initially captured our attention with its robust chatbot feature, and as we expanded our usage of the platform, we found its AI email and offers functionality to be incredibly beneficial. Qualified stood out during our vendor evaluation process as a superior replacement for our previous chatbot provider, and it continues to excel in various areas. The ease of setup was particularly commendable; it is intuitive and requires no technical or operational background, largely thanks to the exceptional support provided by Qualified. One of the most valuable aspects is the flexibility of its features, such as the buttons for booking meetings and generating leads. We have customized it to fit our specific use cases, which is a testament to its complex configurability. The data integrations are seamless, particularly with Salesforce and Marketo, and the reporting capabilities provide invaluable insights into user engagement. The workflows, segments, and customized fields have been instrumental in optimizing lead capture and notification processes, especially with Slack integrations. Furthermore, Qualified's continuous enhancement of existing features and introduction of new functionalities, especially in Piper (AI SDR), reflects their commitment to long-term product investment. This commitment gives us confidence in the product's future and reinforces our decision to renew and expand our usage. The thoroughness of their services and support further emphasizes why I would rate my likelihood to recommend Qualified as a 10 out of 10.

What do you dislike about the product?

Can't think of any.

What problems is the product solving and how is that benefiting you?

I use Qualified for lead generation and meeting bookings, simplify complex data integrations with Salesforce and Marketo, and gain better visibility through excellent reporting, enhancing our user engagement insights.

What do you like best about the product?

I appreciate how Qualified enhances our capacity to book meetings quickly, providing a seamless and efficient experience by accessing representatives’ calendars directly. This functionality simplifies scheduling for pre-event meetings and other engagements. I find its AI features, including email automation, have solved several issues for our team. The visual builder stands out as one of the most impactful tools, allowing us to construct systems from a wireframe perspective rather than just filters and logic, which aligns with our creative process. Having a meeting scheduler available on our website is extremely useful, enabling site visitors to easily book meetings with available team members. Moreover, the active engagement in the AI space and the ability to stack Qualified on various large language models (LLMs) provide exciting possibilities and add value to our work processes. By enabling numerous features within a single platform, it eliminates the need to jump between different platforms for tasks like data enrichment. This multifaceted utility makes Qualified a tremendously valuable tool in our tech stack.

What do you dislike about the product?

I find Qualified to be somewhat of a 'black box,' which suggests a lack of transparency and an increased effort needed for setup and usage. It's challenging to configure without extensive background knowledge, making it essential to rely on team members or external consultants with experience in setting it up. This complexity means I often have to seek assistance from senior architects. Additionally, the process of reporting is not intuitive; while most reporting features are present, they are difficult to access and navigate. This adds unnecessary obstacles when trying to extract insights or data from the platform. Caveat to this is they did just launch a new Community which I'm seeing much better documentation and explanations that allow me to go off on my own and problem solve.

What problems is the product solving and how is that benefiting you?

I use Qualified to expedite meeting bookings and schedule pre-event meetings efficiently, directly integrating it with Salesforce for streamlined routing and AI emails. It resolves several issues, enhancing our operational capabilities significantly.

What do you like best about the product?

It quickly generated a substantial new sales pipeline and integrates smoothly with our Salesforce environment. Qualified is among the best marketing technology investments I’ve seen in years. Their customer enablement is also very good.

What do you dislike about the product?

The reporting capabilities could be more flexible.

What problems is the product solving and how is that benefiting you?

With Qualified, we are able to engage website visitors, address top-of-funnel questions, route inquiries to the relevant teams, set meetings, and gain a wide range of visitor demographics and insights.

What do you like best about the product?

Our experience with Qualified has been great from the start. The onboarding team was super helpful and made everything really easy to set up. They walked us through every step and made sure we understood how to get the most out of the platform.

The product itself is really straightforward to use and integrates nicely with our existing tools. The AI chatbot has made a big difference for us. We’ve seen a clear lift in website conversions and more qualified leads getting to our sales team faster.

Their support team is also awesome. Anytime we’ve had a question or wanted to try something new, they’ve been quick to jump in and help.

Overall, it’s been a smooth experience and one of the more impactful tools we’ve added to our tech stack.

What do you dislike about the product?

If anything, I’d say I wish there were a few more customization options for offers and how images display. It’s a newer feature, so I know they’re continuing to build it out, but it would be great to have more flexibility for branding and layout down the line.

What problems is the product solving and how is that benefiting you?

Before Qualified, we didn’t have any chatbot on our site, so a lot of visitors with questions were dropping off without ever engaging. Now, the AI chatbot helps answer those questions in real time and connects people to the right content or team member right away. We’ve seen a noticeable uptick in demo requests since adding it.

The built-in meeting scheduler has also been a huge help. It’s cut down the time between someone requesting a demo and actually getting on a call, which has made our follow-up process a lot smoother and improved conversion rates overall.