Qualified
Qualified.com, Inc.Reviews from AWS customer
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Outstanding AI Features, Seamless CRM Integration, Excellent Customer Success Team
What do you like best about the product?
There are many aspects of Qualified that I appreciate, such as the AI SDR agent, Piper email, and its seamless integration with our CRM. I also find the analytics and reporting features to be excellent, particularly the visitor behavior reports, which provide valuable insights for our CRO initiatives. Lastly our CSRs have been fantastic and are quick to respond and support our needs.
What do you dislike about the product?
Nothing comes to mind that i would say I dislike.
What problems is the product solving and how is that benefiting you?
Qualified is assisting our account executives through its AI SDRs, streamlined meeting booking experiences, and seamless integration with our CRM.
Boosted Engagement and KPIs, But Spam Conversions Are a Challenge
What do you like best about the product?
It's been nice to be able to engage with our website visitors when we are actively on their mind. It has led to some improved KPIs for our sales and marketing teams. I appreciate that the team at Qualified had a well organized implementation process and continue to be eager to help us get value from the solution.
What do you dislike about the product?
The amount of spam conversions from our site have increased. The AI SDR can be a little too intrusive to the visitor experience.
What problems is the product solving and how is that benefiting you?
The greatest advantage for us has been the ability to engage site visitors in real time using the AI SDR and to schedule meetings instantly. We also value being able to see the questions visitors are asking, as well as knowing when customers and prospects are active on our website.
Feature-Rich Tool with Excellent Support and Worthwhile Setup
What do you like best about the product?
Full functionality. Great support staff. Seeing immediate results. Piper AI SDR is great out of the box, and will only get better with more training.
What do you dislike about the product?
Nothing yet. The implementation takes a bit of time, but its necessary because the tool has so much functionality.
What problems is the product solving and how is that benefiting you?
We didn't have a centralized tool to book SDR meetings. The AI chatbot was wasn't a requirement for our needs, but made the decision to go with this tool easier.
Great tool for inbound website conversion
What do you like best about the product?
Qualified has been extremely great when it comes to chatbot and inbound demand generation. The UI has been extremely good and Austin (our customer success manager) has helped us implement the tool within no time. It has been integrated well with salesforce as well.
What do you dislike about the product?
It could provide us more option for branding the chatbot as per our brand guidelines
What problems is the product solving and how is that benefiting you?
Qualified is helping us convert website visitors into leads and help schedule discovery call with them. Their AI SDR functionality runs pretty autonomously. Piper, the chatbot, is live on all pages and chats using context sensitive intelligence. It is booking the discovery call, giving us Slack alerts and updating salesforce real time. They also have a backend Clearbit enrichment that enrich the CRM fields. Overall, it's a great addition in our GTM tech stack.
Exceptional Consistency, Innovation, and Pipeline Impact
What do you like best about the product?
Qualified stands out as the most consistent and user friendly tool in our entire tech stack. We're continually impressed by their commitment to innovation, as they are always raising the bar with new product features. Crucially, they ensure our team is well prepared to seamlessly integrate and maximize the value of these updates. The impact of integrating our AI SDR, Daisy has been transformative. By efficiently qualifying leads and engaging prospects, Daisy has supercharged our pipeline and become a critical factor in achieving our goals.
A key part, if not the most important to this success is our dedicated success architect, Danielle. She is truly the best of the best - an organized, concise, and incredibly valuable strategic and logistical partner. Her expertise ensures we get the most out of the platform and we truly value all she does for us!
A key part, if not the most important to this success is our dedicated success architect, Danielle. She is truly the best of the best - an organized, concise, and incredibly valuable strategic and logistical partner. Her expertise ensures we get the most out of the platform and we truly value all she does for us!
What do you dislike about the product?
I have not found anything that I dislike about Qualified thus far in our user journey!
What problems is the product solving and how is that benefiting you?
Our AI SDR is providing consistent, 24/7 high quality engagement on our website to make sure that there is concise and accurate answers maintaining a consistent brand voice and qualification standard.
User-Friendly Interface and Great Support, But Limited Multi-Tab Functionality
What do you like best about the product?
Easy user interface and good support team
What do you dislike about the product?
You can't have two tabs open at once and is heavily dependent on salesforce
What problems is the product solving and how is that benefiting you?
People who need direction on our website, sending out pre-show emails, and booking meetings
Piper the AI SDR Helps Us Turn Intent Into Pipeline
What do you like best about the product?
Our Customer Success manager is honestly the best part about working with Qualified. They operate like true partners — proactive, hands-on, and always bringing ideas that help us accelerate the pipeline. Combine that with an easy-to-use platform that marketing can launch, test, and optimize without heavy lift, plus Piper’s AI automation, and it’s a winning combination. It’s rare to have both great technology and a truly invested CS team. Qualified gives us both. I leverage Piper, the AI SDR, for all my ABM and digital campaigns. The integration of Qualified, HubSpot, and Salesforce has been super easy to implement. Piper the AI SDR has become my daily workflow.
What do you dislike about the product?
The only thing I’d like to see is even more customization options for the chatbot experience. There are a few deeper personalization elements I wish I could tailor myself, but I know those enhancements are already on the roadmap and coming soon. Overall, it hasn’t been a blocker — just something I’m looking forward to as the platform continues to evolve.
What problems is the product solving and how is that benefiting you?
Qualified is helping us engage high-intent buyers the moment they’re on our site, instead of waiting for form fills or delayed follow-up. With Piper, the AI SDR, we can instantly qualify visitors, personalize the conversation, and route them to the right next step — whether that’s a live rep or a booked meeting. It’s helped us turn website intent into real pipeline much faster.
From a marketing perspective, Qualified also gives us clear visibility into who is on our site, what accounts are surging, and where to focus our efforts. We’re no longer guessing — we can prioritize the right accounts, engage them in real time, and accelerate opportunities that would have otherwise gone cold. The result is more conversions, faster pipeline, and better alignment between marketing and sales.
From a marketing perspective, Qualified also gives us clear visibility into who is on our site, what accounts are surging, and where to focus our efforts. We’re no longer guessing — we can prioritize the right accounts, engage them in real time, and accelerate opportunities that would have otherwise gone cold. The result is more conversions, faster pipeline, and better alignment between marketing and sales.
Effortless Integration and Outstanding Support
What do you like best about the product?
They did most of the heavy lifting during integration. A lot of the setup was performed by them relieving our team of having to cram time in an already busy schedule to quickly implement and stand up our AI SDR
What do you dislike about the product?
I cant think of anything that I disliked during our integration and setup. Our questions were answered very promptly and were quick to schedule meetings on the fly.
What problems is the product solving and how is that benefiting you?
The AI SDR is helping to act as a buffer for incoming leads and contacts by answering their questions and routing them to what it deems best solution to their request. This helps alleviate a lot of time for our reps to focus on high quality leads and cuts down on a lot of incoming noise.
Effortless Setup and Powerful AI Features
What do you like best about the product?
I find Qualified's setup process to be very easy, and their team is awesome to work with, which made the implementation go smoothly. I love how the platform solves crucial issues like reducing the time to action for prospects visiting our website. The insights it provides on visitor activity and intent data are invaluable, allowing us to tailor the experience for our prospects effectively. One of the standout features for me is the AI SDR, which enhances our workflow by allowing prospects to book directly onto our reps' calendars. This feature eliminates back-and-forth communication, enabling us to seat prospects more efficiently and accelerate our response times. The automation aspect of Qualified also holds significant importance for me, as it streamlines our processes and increases efficiency. Given these advantages, I would gladly purchase Qualified again, and I rate it a perfect 10 out of 10 on the recommendation scale due to its comprehensive AI and automation features, making it an excellent tool for our operations.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Qualified to reduce the time to action for website prospects with insights and intent data, enhancing the prospect experience and speeding up workflow by allowing direct bookings onto reps' calendars, thus eliminating back-and-forth communication.
Streamlined Implementation and Superior Reporting, Minor Integration Learning Curve
What do you like best about the product?
Qualified has made implementation incredibly straightforward and user-friendly, allowing us to accelerate several projects that were essential for our Q4 plans. I'm looking forward to exploring more features and deepening my understanding of the tool, but up to this point, we have been satisfied with everything. The reporting capabilities are far superior to those of any competitors in this space.
What do you dislike about the product?
I'm not sure the Salesforce and Marketo integration has worked as smoothly as I would like. It was easy to set up, but I'm not as confident in it yet. This will likely evolve as I get more comfortable.
What problems is the product solving and how is that benefiting you?
We wanted to be quicker to respond to opportunities and personalize the experience on our website. Investing in AI is a business mission while not replacing people, but instead enabling them to work more efficiently. Qualified solves much of that.
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