Qualified

What do you like best about the product?

The ability to see visitors on our website in real time and be able to help them via the AI chatbot

What do you dislike about the product?

Some of the reporting can be better but really no issues

What problems is the product solving and how is that benefiting you?

Knowing what types of visitors come to our site, setting meetings for reps, answering customer questions

What do you like best about the product?

Qualified removes time and unnecessary friction between a hand raiser showing interest in our solutions and the first call with our sales team.

What do you dislike about the product?

So far, we have not really faced any downsides.

What problems is the product solving and how is that benefiting you?

The greatest benefit I see, as a growth marketer, is streamlining the time and effort it takes to get an interested prospect on a call with a seller. In the past, it was not unusual for sellers to be overly reliant on email for hand raiser follow up. Piper X knows the right point in the journey to offer a sales handoff, and does so seamlessly, bringing up the calendar of the assigned seller and helping to book a first call on the spot.

What do you like best about the product?

I like how they continue to evolve and update their product. They offer a lot of functionality in one tool including chat, email, product demo, routing, and workflow orchestration.

What do you dislike about the product?

The backend can be somewhat complicated to manage. There are a lot of moving parts in the tool and often times when one thing breaks or needs to be updated, it also needs to be updated in a number of other places, which as you can imagine, can be tricky to keep track of. There are also several areas in the tool for routing which makes the management of our routing logic quite complex.

What problems is the product solving and how is that benefiting you?

Qualified helps manage the lead volume that our human reps don't have the time or bandwidth to handle. Qualified is allowing us to provide a quite glove service for all inbound leads regardless of qualification status. This represents thousands of dollars in incremental revenue that would have otherwise been neglected.

What do you like best about the product?

The team is absolutely incredible. We have had a few different CSMs over the years and every single one of them exceeded expectations. I can't say enough good things about the team and the level of insights and support that they continuously provide. The product is also my favorite chatbot I have ever used

What do you dislike about the product?

There is nothing that I dislike about Qualified

What problems is the product solving and how is that benefiting you?

They are our chatbot provider and they have benefitted us immensely from a pipeline generation standpoint as well as brand awareness and moving prospects along the funnel

What do you like best about the product?

The ROI I’ve seen from Qualified has occurred quickly, and it’s been easy to allocate. Qualified has made it much easier for us to identify and engage the right people when they’re already on our website. I especially like that it helps bridge the gap between marketing activity and sales follow-up without adding a lot of manual work for either team. The platform is easy to use, and the Qualified team has also been very hands-on and helpful as we continue to optimize how we’re using it.

What do you dislike about the product?

it can be a bit tricky due to the mass amount of capabilities!

What problems is the product solving and how is that benefiting you?

On-site conversion has resulted in more meetings being booked.

What do you like best about the product?

I like how flexible Qualified is to tweak how it responds to questions. The support has been great for getting it up and running quickly. I also appreciate the ability to set up multiple ways to interact with the bot. The way it helps increase the capacity of our BDR team by allowing us to automate outreach while focusing on high-value outreach is invaluable.

What do you dislike about the product?

I find it confusing when deprecated features are not removed from the product as it's not obvious that I should not use those features.

What problems is the product solving and how is that benefiting you?

I find that Qualified helps increase our BDR capacity by automating outreach, allowing us to focus on high-value tasks.

What do you like best about the product?

It is the cutting-edge technology for AI Webchat SDR and it is mostly a plug and play solution

What do you dislike about the product?

It is hard to find reasons for disliking the solution, so far it have been satisfying all of our ambitions with the tool

What problems is the product solving and how is that benefiting you?

It is improving our customer experience, helping us inform and support visitors in real time and ultimately generating more conversion

What do you like best about the product?

Our implementation team (specifically KD and Cassie) were great partners during this process. The tool itself has so many awesome capabilities and is fairly user friendly from a setup standpoint. We've just scratched the surface on everything this platform has to offer and we're looking forward to diving in further!

What do you dislike about the product?

There is nothing in particular we dislike at this point in time.

What problems is the product solving and how is that benefiting you?

We are replacing an existing tool which required a lot of manual work to maintain chat flows and various experiences. We also previously were unable to utilize key integrations that would allow us to route meetings to the appropriate reps. Qualified is saving both Marketing and Sales teams tons of time updating chat playbooks, reassigning incorrectly booked meetings, etc.

What do you like best about the product?

I love all the AI features of Qualified, as they help route leads faster and allow our BDR team to focus on other tasks without being tied to their desks. I appreciate that our bot is seamless when speaking to prospects and customers active on our website. I also love that our BDRs can see every single page someone visited and how long they were on that page. The setup went very well, thanks to our Success Architect, Mia Chaszeyka, who was great to work with and kept us organized and on track. From day one she came to every call well prepared, and was able to quickly answer any issue that came up during implementation.

What do you dislike about the product?

Not sure of anything yet. We just got stood up so will have more info to share once we're a few weeks in.

What problems is the product solving and how is that benefiting you?

Qualified helps route leads faster, letting the BDR team focus on outbound efforts instead of being desk-bound. I love that it keeps humans in the loop and allows our BDRs to see detailed page visit information, making interaction seamless.

What do you like best about the product?

Qualified is a browser-based tool with an intuitive UI. Several integrations with other tools help us greatly to connect our data ecosystem. Their after-sales support through their QSAs is excellent!

What do you dislike about the product?

Access to the new API is tied to the Enterprise edition, which is the more advanced version of the software.

What problems is the product solving and how is that benefiting you?

Before Qualified, our website was good at generating traffic but it was a challenge to do anything with it. Someone from a 30-person MSP and someone from a 2,000-seat manufacturing group got the exact same experience: a product page, maybe a trial download, and no signal to sales until days later.

Qualified solved the real-time qualification and routing problem for us. Our AI agent handles the first conversation, qualifies against our ICP definitions, and splits traffic accordingly. SMB visitors go straight to self-service trial. Mid-market and enterprise visitors get offered a meeting slot inside the chat instead of being handed a contact form.

The second benefit I didn't plan for: the conversation history turned into a data asset. We pull conversations through the API, classify them, and we now see which segments ask what, where messaging falls flat, and which topics actually precede a booking.