Qualified
Qualified.com, Inc.Reviews from AWS customer
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Brilliant UX, Seamless Salesforce Integration, and Promising Results with Piper X
What do you like best about the product?
The UX has been designed brilliantly with user journey in mind. Very intuitive and easy to navigate (even with the upgrades)
Its integration with Salesforce is comprehensive
Piper X is a great upgrade with much easier usability
Whilst we are still early in our rollout of Piper X, we have seen great conversations which have been accurate and smooth for the visitor.
ROI whilst still early, we have seen deals created.
Support has been on point throughout the whole process with Luben, Lauren and the support desk.
Performance whilst still early is very promising and where we see we need improvements, they are easy to make.
The AI brain has come in leaps and bounds in the 1 year i have been using.
Its integration with Salesforce is comprehensive
Piper X is a great upgrade with much easier usability
Whilst we are still early in our rollout of Piper X, we have seen great conversations which have been accurate and smooth for the visitor.
ROI whilst still early, we have seen deals created.
Support has been on point throughout the whole process with Luben, Lauren and the support desk.
Performance whilst still early is very promising and where we see we need improvements, they are easy to make.
The AI brain has come in leaps and bounds in the 1 year i have been using.
What do you dislike about the product?
Sometimes less is more. Over complication can often hinder a users journey but this is a minor and very rare occurence
What problems is the product solving and how is that benefiting you?
1. Our sales team time saving - less wasted time
2. Speed to lead - Velocity is key
3. Data collection
4. Visitor/ Lead journey - Much smoother and giving great insights for them.
to name a few
2. Speed to lead - Velocity is key
3. Data collection
4. Visitor/ Lead journey - Much smoother and giving great insights for them.
to name a few
Exceptional Customer Support with Seamless Integration
What do you like best about the product?
I really appreciate Qualified for its chat and email functionality. The customer support and success team has been amazing, especially Rhoda, who is my success architect and has been extremely helpful in launching campaigns and building workflows. The initial setup after upgrading was very easy, with Rhoda and the team being quick to answer any questions and readily available for calls to ensure we felt confident using it.
What do you dislike about the product?
More settings around email, such as time of day to send, restricting number of contacts sent within an account, and adding AI guidance for follow-up emails separate from the initial campaign guidance.
What problems is the product solving and how is that benefiting you?
Qualified handles personalized follow-up at scale and creates a more personalized web visit experience.
Revolutionized Our Website Engagement
What do you like best about the product?
I really like Qualified for its ability to act as an always-on advisor and assistant to prospects visiting our website. The education and behavior customization of the bot is impressive, and it’s not just limited to web chat. The bot has a bunch of other automated activities that can be turned on and integrated. I appreciate the ability to adjust and optimize on the fly so quickly, and the use of a wide array of resources to customize the bot to exactly what we want, including brand, voice, documents, and offers. It's essentially like having an extremely knowledgeable employee. The Qualified team was also phenomenal in their assistance, helping us a lot through the setup process.
What do you dislike about the product?
There's a level of complexity to Qualified that causes some initial friction on setup. We have a lot of rules and workflow considerations when automating Qualified data flows to our automation and CRM platforms.
What problems is the product solving and how is that benefiting you?
Qualified provides an always-on advisor for website visitors, aiding in education and booking meetings. Its customizable features allow us to align it with our brand and optimize quickly, helping facilitate prospect meetings and streamlining website conversations.
Knowledgeable Support That Helps You Get Started
What do you like best about the product?
Qualified’s Concierge service has been a solid experience. The team is responsive and knowledgeable, and they seem genuinely invested in helping you get started on the platform.
What do you dislike about the product?
I haven’t spent enough time on the platform yet to give a clear opinion.
What problems is the product solving and how is that benefiting you?
We’re using AI for online chat at the moment, with plans to add the email AI SDR in the future.
Always-On SDR That Drives More Meetings
What do you like best about the product?
Qualified gives you and always on SDR that can answer the questions of people coming to our website, and also pushing them towards creating a meeting with one of our live sales people.
What do you dislike about the product?
Qualified can have a rather difficult user experience, but fortunately we have a fantastic, Success Architect, Robin Magyar, that guides us through everything. And when need be, she'll take the lead and create what we want. And that includes doing it live with us or on her own.
What problems is the product solving and how is that benefiting you?
Being an always on SDR, it's ability to set meetings for qualified leads coming to our site. Also does a great job answering questions for people that want to register for our yearly customer/prospect event.
Innovative AI Chat Platform with Outstanding Support
What do you like best about the product?
I love the ease of use from an operations standpoint and how customizable Qualified has been. The AI chat functionality was unlike our previous chat provider and has increased engagement by answering questions according to our branding and best practices. Another thing we have loved so far has been the support from the Qualified Implementation and Solution Architect team. They have been with us from day 1, consistently supporting us and ensuring we get the best use of the tool. The implementation process was pretty easy, with the team ensuring we met a tight installation date.
What do you dislike about the product?
Would like to be able to extract specifics from Conversations in reporting. To analyze deeper by key words and topics.
What problems is the product solving and how is that benefiting you?
Qualified helps us qualify high-intent leads, convert them faster, and support new prospects. I love the customizable AI chat that boosts engagement and how the Qualified team ensures we get the best use of the tool.
Loved the AI Chatbot and Automated Email Sequences
What do you like best about the product?
The chatbot and ai based automated email sequences.
What do you dislike about the product?
Not much. I love most of the things about Qualified.
What problems is the product solving and how is that benefiting you?
Chatbot workflows, automated ai generated customizable email sequences.
Qualified turns our high-intent website traffic into real pipeline
What do you like best about the product?
What I like best about Qualified is how quickly it drives meaningful engagement on our website. The platform makes it easy for us to identify high-intent visitors and connect with them in real time through targeted conversations. Since implementing it on our site, we’ve already seen a noticeable lift in both engagement and conversions, especially from accounts that matter most to our business.
The flexibility of the experience is also a big plus, we can tailor messaging, routing, and playbooks to align with our GTM strategy without a ton of complexity. It also integrates seamlessly with our CRM, which allows our team to act on conversations immediately and keep everything tied to pipeline.
Overall, it’s been a powerful way to turn anonymous traffic into real opportunities without adding friction to the buyer experience.
The flexibility of the experience is also a big plus, we can tailor messaging, routing, and playbooks to align with our GTM strategy without a ton of complexity. It also integrates seamlessly with our CRM, which allows our team to act on conversations immediately and keep everything tied to pipeline.
Overall, it’s been a powerful way to turn anonymous traffic into real opportunities without adding friction to the buyer experience.
What do you dislike about the product?
Nothing significant so far. If anything, the challenge is making sure you’re fully utilizing all of its capabilities. It’s a powerful platform, and getting the most out of it requires some upfront strategy and ongoing optimization.
What problems is the product solving and how is that benefiting you?
Qualified is helping us turn anonymous website traffic into real pipeline by enabling us to engage high-intent visitors in the moment. Instead of relying solely on static forms or delayed follow-up, we’re able to create real-time, personalized experiences that drive immediate action.
We’re also using features like Pounce to instantly alert our team when high-intent prospects are on the site, which allows our small but mighty Growth Team to jump on opportunities in real time and ensure no potential deal slips through the cracks.
On top of that, we’re actively A/B testing different conversion experiences, including a video modal versus a more traditional text-based chat approach. This is helping us better understand what drives engagement and conversions on our website.
As a result, we’re increasing engagement, accelerating speed to lead, and learning more about what actually converts.
We’re also using features like Pounce to instantly alert our team when high-intent prospects are on the site, which allows our small but mighty Growth Team to jump on opportunities in real time and ensure no potential deal slips through the cracks.
On top of that, we’re actively A/B testing different conversion experiences, including a video modal versus a more traditional text-based chat approach. This is helping us better understand what drives engagement and conversions on our website.
As a result, we’re increasing engagement, accelerating speed to lead, and learning more about what actually converts.
Robust, Intuitive Platform with Best-in-Class Support
What do you like best about the product?
The platform is robust and can fulfill all our companies needs for chat and scheudling meetings with a variety of ways prospects can engage with our content (traditional chat, voice, AI SDRS, scheduling meeting within the chat and buttons and forms). The support they offer is also best in class.
What do you dislike about the product?
literally nothing. This was the easiest tech I have ever onboarded. Our rep, Jennifer, was buttons up with an easy to navigate task list and expectations that were clearly spelled out. The product itself is intuitive, can easily be trained, integrations with our CRMs and performs on our site exactly as intended.
What problems is the product solving and how is that benefiting you?
We needed a new chat solution and Qualified fit the bill. They stood out above theie competitors for both price and functionality.
AI-Driven Engagement Tool
What do you like best about the product?
The AI chatbot on Qualified, which has basically replaced search on the site has helped users navigate through the site while simultaneously pushing them further down the funnel. I also find the promotional add-ons to be great supplemental additions to the site when we launch features, releases, partnerships, and more.
What do you dislike about the product?
If I had to pick, I would say the learning curve and the UI/architecture of the dashboard. Unclear hierarchy of dashboards and nomenclature. Initially difficult to find where items such as chat setup and settings, content for chat, etc.
What problems is the product solving and how is that benefiting you?
Qualified delivers targeted content to increase conversions and uses an AI chatbot to engage visitors and set meetings. It replaces site search, guides users, moves them down the funnel, and its promotional add-ons support feature launches.
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