Qualified
Qualified.com, Inc.Reviews from AWS customer
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Exceptional Support, Powerful AI
What do you like best about the product?
I really appreciate Luben and Sarah, our current and former account managers at Qualified. They are both very proactive problem solvers. When Sarah was promoted, the handover was seamless. Luben picked up easily where Sarah left off and made improvements from day one. I can come to them with an ask or a problem, and they not only fix it but also show me how it was done so I can learn.
What do you dislike about the product?
I would love more reporting on what people are chatting to our AI SDR about and how this impacts inbound meeting booking rates.
What problems is the product solving and how is that benefiting you?
Qualified provides an always-on way to answer FAQs, capture leads, and outreach to prospects with AI email SDR.
Seamlessly Connects Prospects with Our Sales Team
What do you like best about the product?
I like Qualified for its AI chatbot, which helps us automate many interactions and provides detailed reporting on visitor traffic and intent signals at the account level. It is valuable because it allows us to speak to our prospects live on the site, helping to increase our ARR and offering a smoother communication path to various departments. The ability to convert a site visitor into an actual meeting with our Sales team is particularly impressive. I also appreciate that it integrates well with other tools like Salesforce, Slack, and Outreach/Salesloft. The initial setup was very easy and quick, taking just about two days.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Qualified lets us talk to prospects live on our site, increasing ARR. The AI chatbot automates interactions, provides visitor traffic reporting, and intent signals, turning site visitors into meetings with Sales.
Intuitive, Powerful AI Studio Backed by Elite, High-Touch Support
What do you like best about the product?
The combination of a sophisticated AI Studio and a truly elite support model. The product itself is intuitive and powerful, allowing us to build our digital SDR and navigate complex conversations with ease.
However, the standout has been our Success Architect, Jake Di Noto. Jake doesn’t feel like a vendor; he feels like a core member of our team. He is incredibly responsive, lightning-fast with technical execution, and possesses the strategic intelligence to anticipate our needs before we even voice them. Having a partner who is as invested in our "Go-Live" success as we are has made all the difference.
However, the standout has been our Success Architect, Jake Di Noto. Jake doesn’t feel like a vendor; he feels like a core member of our team. He is incredibly responsive, lightning-fast with technical execution, and possesses the strategic intelligence to anticipate our needs before we even voice them. Having a partner who is as invested in our "Go-Live" success as we are has made all the difference.
What do you dislike about the product?
The platform is deep, which means there is a learning curve to mastering every nuance of the AI Studio. However, this is entirely mitigated by the high-touch onboarding and the wealth of available resources. Any initial complexity is quickly resolved through their proactive support.
What problems is the product solving and how is that benefiting you?
Qualified gives us a 24/7 AI presence that qualifies intent and books meetings in real-time on our website. This helps us move from a "fill out a form and wait" model to "instant conversation and booking."
Piper AI SDR Agent: 24/7 Lead Qualification That Boosts Pipeline
What do you like best about the product?
The best part for me is Piper, the AI SDR Agent. It’s not just a chatbot; it actually thinks and reasons to qualify leads 24/7. It’s essentially automated our top-of-funnel by booking meetings even when our team is offline, and that has significantly increased our pipeline without adding more headcount.
What do you dislike about the product?
The only thing I don’t like right now is that routing rules have to be set up entirely within Qualified, instead of using what we already have configured in Salesforce. Basically, if we change our normal web form routing, we currently have to update both Salesforce and Qualified. It’s a super small issue and doesn’t impact too much overall.
What problems is the product solving and how is that benefiting you?
Qualified has solved our biggest “speed-to-lead” bottleneck by fully automating the transition from a website visitor to a booked meeting. Previously, we were losing high-intent prospects because manual follow-up took too long. Now the platform acts as an intelligent gatekeeper, qualifying each visitor against our ICP before they ever see a calendar link. As a result, our sales team spends time only on truly gold-standard opportunities.
Beyond the automation, the depth of the visitor analytics and the real-time intent data has been a game-changer, we no longer feel like we’re “flying blind.” We have clear visibility into which target accounts are on our site and what they’re searching for.
Beyond the automation, the depth of the visitor analytics and the real-time intent data has been a game-changer, we no longer feel like we’re “flying blind.” We have clear visibility into which target accounts are on our site and what they’re searching for.
Transformative for Sales and Customer Support
What do you like best about the product?
I find Qualified to be a great platform for our team. I really like the customer service, especially how Brittanyy has been so helpful with our questions. It works well for our sales team, allowing us to run different routes and plays effectively. I also appreciate how it helps guide people through our website, making it feel like more of an AI agent that directs users to what they are looking for, instead of them having to search on their own.
What do you dislike about the product?
Would like a comparison date feature in the analytics dashboard so we can compare metrics before and after new implentations and changes.
What problems is the product solving and how is that benefiting you?
Qualified allows us to route chats to different sales reps and helps users navigate our website.
AI SDR Launched in Under 20 Days - Thanks to Brittany Fertig!
What do you like best about the product?
I have had a great experience with Qualified so far. Our QSM, Brittany Fertig, has gone above and beyond, we've thrown a lot at her and she continues to deliver exceptional support. She's participated in late-night and early-morning calls to help us launch our first AI email SDR use case in under 20 business days. Brittany made the setup process relatively easy, providing recommendations and feedback every step of the way. We also find that problems are solved swiftly, with the team either resolving issues immediately or giving us time frames for resolution, which allows us to plan accordingly.
What do you dislike about the product?
We have run into a few issues, but the team's been very quick to either resolve immediately or give us time frames of when it can actually be resolved.
What problems is the product solving and how is that benefiting you?
n/a
Intuitive, All-in-One Platform with Fast Time to Value
What do you like best about the product?
It's intuitive and all-encompassing, and the time to value is incredibly fast.
What do you dislike about the product?
The pipeline reporting isn't all that great, but this isn't an issue for us since we have other reporting methods we already rely on that are connected to Qualified.
What problems is the product solving and how is that benefiting you?
Faster time to lead, less lag time between meeting request and meetings taking place, easier real-time visibility to website visitors and activity
Revolutionized Our Email Campaigns and Live Chat
What do you like best about the product?
I love how Qualified is customized and customizable. I really appreciate how we're able to train it to our company's unique context. The AI engine is really nimble and dynamic, allowing us to personalize what we say in both email and chat for different clients and prospects. It supports a lot of programming and customization with prompting, picking up nuances that are hard to personalize at scale, even with an SDR team. Additionally, the initial setup was pretty easy; Neil and the CSM team were really hands-on in helping us get everything up and running. I also think the Qualified meeting links are a really valuable feature.
What do you dislike about the product?
I think some of the interfaces in the back end could use a little update. I also wish there was a little bit more reporting capability specifically on the email campaigns.
What problems is the product solving and how is that benefiting you?
I use Qualified to automate live chat and email campaigns, allowing our SDRs to focus on high-value tasks. It boosts productivity and pipeline by sending targeted emails without manual effort.
Qualified Streamlines Lead Routing and Meeting Booking with Powerful Signal Aggregation
What do you like best about the product?
Qualified does an exceptional job of aggregating all the signals we receive about our prospective universe, from site visits to pipeline creation. It has greatly streamlined our lead-routing process and makes it easy to book meetings on behalf of the sales team.
What do you dislike about the product?
I don’t have anything specific to point to as a “dislike” at the moment, but I do think its implementation is more about “world building,” and it’s a far greater undertaking than “just standing up a chat bot.” That said, it would be nice if the values for routing could be comma-delineated
What problems is the product solving and how is that benefiting you?
It's aggregating all the signals of our prospective universe from web visitation and paid ad interaction to pipeline. It's also greatly facilitating the "book a meeting process" as Piper AI is able to serve up calendar availability on a per rep basis
Exceptional Implementation Support and Ongoing Success Partnership
What do you like best about the product?
What I've loved most about Qualified is how involved they are during implementation and how much they care about your success post-implementation.
When installing our AI SDR, Maddie Catinella—our Qualified Success Architect—was always available to ideate and problem solve, whether in a 1:1 call with just myself or in a group call with all of our stakeholders.
This same level of care and willingness to help has extended beyond implementation. Maddie continues to meet with us to provide recommendations to optimize our AI SDR and to help make targeted changes that will lead to an improved experience.
With Maddie, we know that no matter what happens, we will be well looked after. Her level of care and her willingness to help has instilled a lot of confidence—not only in the AI SDR's performance in the present, but long-term as well.
When installing our AI SDR, Maddie Catinella—our Qualified Success Architect—was always available to ideate and problem solve, whether in a 1:1 call with just myself or in a group call with all of our stakeholders.
This same level of care and willingness to help has extended beyond implementation. Maddie continues to meet with us to provide recommendations to optimize our AI SDR and to help make targeted changes that will lead to an improved experience.
With Maddie, we know that no matter what happens, we will be well looked after. Her level of care and her willingness to help has instilled a lot of confidence—not only in the AI SDR's performance in the present, but long-term as well.
What do you dislike about the product?
That I can't have multiple tabs open with multiple views. Qualified's web app only allows you to work in one browser tab at a time.
Also, that I can't upload multiple pieces of offline content into the knowledgebase at a time.
Also, that I can't upload multiple pieces of offline content into the knowledgebase at a time.
What problems is the product solving and how is that benefiting you?
Qualified is helping to maximize value from existing web traffic, driving meeting bookings.
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