Qualified

What do you like best about the product?

We switched from another platform to Qualified, and their team was responsive and supportive throughout the procurement and onboarding process. They’re at the forefront of innovation and consistently release new features that help marketers stay competitive.

What do you dislike about the product?

Compared to our old platform, Qualified is definitely more robust and innovative, so I don’t have any complaints on that front. That said, since the company is growing extremely fast, we want to make sure our solution architect has enough internal support so she can spend more time working with us (We enjoy working with her!).

What problems is the product solving and how is that benefiting you?

Qualified has become an important part of our inbound strategy. It’s our fastest-growing channel, which isn’t surprising since people are getting used to interacting with an AI agent. Qualified helps deflect support inquiries, increases lead volume, nurtures prospects, educates buyers, and improves speed to lead.

What do you like best about the product?

I am a big fan of making it easy for our prospects to come to us and making it easy for buyers to buy- the AI allows us to filter out unqualified leads while also quickly providing valuable info prospects are looking for prior to even connecting with a person

What do you dislike about the product?

no complaints from a usage standpoint. setup took some time, but we are in a unique position setting up 2 separate instances for our 2 companies at the same time

What problems is the product solving and how is that benefiting you?

quickly providing info prospects are looking for to keep them engaged and make it easy for them, and providing us insight before connection on what those buyers are viewing and looking for

What do you like best about the product?

We replaced Drift with Qualified and it's been a huge upgrade, from hard-coded playbooks that relied on hundreds of lines of copy for each possible branch in a decision tree to using natural language prompts and training on our own content so that users can have a free-form conversation on our sites. It's helped us shift to a more strategic lens by freeing up time that we would otherwise have spent building out dozens of individual playbooks.

Qualified's level of support has been crucial to our success. Our launch was somewhat complex and our point of contact, Brittany, has been phenomenal. It's been 8 weeks since we launched and she still goes above and beyond, making her expertise and direct support available by Slack and over multiple weekly calls. She's like another colleague to us.

What do you dislike about the product?

It would be great if more of the reporting was exportable! The UI is not perfect but overall it's a good balance of offering rich capabilities while being straightforward and intuitive to learn.

What problems is the product solving and how is that benefiting you?

Qualified helps visitors to our sites find resources, connect with support documentation, and easily book meetings with sales reps. Qualified integrates easily with our existing tools, including Marketo, Salesforce, and LeanData, so our routing logic can stay consistent across tools.

What do you like best about the product?

What I like most about Qualified is how easy it makes it to connect with people who are genuinely interested in what we offer. The live chat is simple to use, and it’s always a work in progress, which I appreciate. I also love that it integrates easily with Marketo, which saves us a lot of headaches when setting up the smart list flow and making sure contacts move smoothly through the program. Also, the support has been amazing! and every question we ask, Meaghan always tries to find a solution and is very responsive

What do you dislike about the product?

The chat is always going to be a work in progress, so the more we train it, the better it will become. One improvement we can make right now is to update the Activity section so it shows the person as soon as they book a meeting, rather than waiting for the session to close out. Also, I’m not sure whether the AI chat is actually asking the same question repeatedly or if it’s just refreshing, but it would help to make sure the chat isn’t saying the same thing over and over and doesn't show on the conversation log.

What problems is the product solving and how is that benefiting you?

We’re seeing better results with Qualified. We can tell that people are actually engaging in the chat and asking questions, whereas previous chat visitors only had button responses. Qualified lets them ask questions, and Dru Assist is able to provide an answer or guide them down a path that leads them to the resources. Also, we are able to see where people are coming from and how long/ how many times they are engaging

What do you like best about the product?

What I like best about Qualified is its intuitive, user-friendly interface and how easy it is to build and manage chat experiences. It helps us engage website visitors in real time and connect high-intent prospects with our sales team faster. The AI SDR capabilities, chat experiences, and CRM integration make it easy to deliver a better buyer experience while improving lead qualification. The customer success team is exceptional. Austin Moore is always responsive, knowledgeable, and proactive in helping us get the most value from the platform.

What do you dislike about the product?

Overall, we've had a great experience with Qualified. The platform continues to evolve, and the support team is always very helpful and receptive to feedback.

What problems is the product solving and how is that benefiting you?

Qualified helps us engage high-intent website visitors in real time, qualify leads more efficiently, and connect prospects with the right sales reps faster. The AI SDR capabilities and Salesforce integration have streamlined our lead routing and improved the overall buyer experience. It's helped us respond to prospects more quickly, automate repetitive tasks, and create a more efficient handoff between marketing and sales.

What do you like best about the product?

The customer success team really do work hard to ensure the chat bot is set-up according to your companies goals. They work with you to optimize Qualified features to the fullest extent and I truly appreciate it.

What do you dislike about the product?

It is a very complex tool, so our original set-up was a bit clunky. If we spent more time clearly communicating goals and building more comprehensive onboarding road map.

What problems is the product solving and how is that benefiting you?

Better qualifying leads, engaging leads to conversion and guiding leads to the information most interested in.

What do you like best about the product?

I like that Qualified fills multiple use cases for us, like website chatbot, inbound demo scheduling, and having an AI BDR for automated follow-up. What I appreciate most is the level of support we've received from our account team. They are incredibly knowledgeable about the complex platform, always available to help, and make us feel like we're the most important client. I would give Qualified a 10 out of 10 mainly because of the support we've received from Julie Bailey.

What do you dislike about the product?

The platform is evolving as Qualified expands its offering to include more AI, making it feel more complex each quarter. I find it hard to keep up with learning all the new features, so I rely on our account team for updates. Also, the UI could be simplified and streamlined, particularly the left side navigation menu. It feels excessively long, and I spend a lot of time clicking around different menu items to find what I need.

What problems is the product solving and how is that benefiting you?

I use Qualified to handle inbound interest efficiently. It answers prospect questions, directs them to the right page, connects BDRs for scheduling demos, and automates demo scheduling and email follow-ups.

What do you like best about the product?

What I like best is how Qualified turns website traffic into real conversations instead of just another lead form. Piper engages visitors in real time and it all syncs cleanly with Salesforce. Also huge shoutout to our Success Architect, Julie - she's been super responsive and has made our Piper implementation super smooth.

What do you dislike about the product?

Requires ongoing upkeep. The flexibility is great but it takes real strategy/maintenance to keep workflows and routing optimized, not a "set and forget" tool.

What problems is the product solving and how is that benefiting you?

Before Qualified, inbound leads from our website sat in a queue waiting for a rep to follow up, often hours or days later. Qualified lets us engage high-intent visitors in real time instead of losing them to a generic 'we'll be in touch' form. It's cut down our speed-to-lead significantly and given us better visibility into which conversations turn into pipeline, since everything ties back into Salesforce.

What do you like best about the product?

The AI-powered features in email campaigns, auto-routing, agentic conversations, chatbots, auto-meeting booking, and many more are available in the Qualified platform. These fantastic features help the sales team boost pipeline. This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure! This is a great partnership in Lead Generation! Worth a try for sure!

What do you dislike about the product?

It is almost a perfect service/product. No complaints!

What problems is the product solving and how is that benefiting you?

Most anonymous visitors to our company website are handled by the Qualified AI agent and chatbot. This saves time and money for the sales team, and it also helps reduce missed opportunities when human support isn’t available—during holidays, after hours, at midnight, or when someone is on PTO, etc.

What do you like best about the product?

What I like best about Qualified is how effectively it turns website activity into real sales conversations. It gives our team clear visibility into who is visiting, what they are interested in, and when it makes sense to engage. The platform is easy to use, fits well into our GTM workflow, and helps our reps focus on the right accounts instead of chasing low-intent traffic.

A big part of our success with the program has also been our CSM, Julie. She has been a strong partner from the start, helped us get the most out of the platform, and has played a major role in making the program successful. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost. Yes, it has been worth the investment for us. Qualified has helped us turn more website traffic into qualified sales conversations, respond to high-intent visitors faster, and create a more consistent inbound process. The results, combined with the support we receive from the Qualified team, have justified the cost.

What do you dislike about the product?

There is very little I dislike about Qualified. As with any platform, there can be a learning curve when setting up more advanced workflows, but the team has been responsive and helpful whenever we have needed support.

What problems is the product solving and how is that benefiting you?

Qualified helps us identify and engage high-intent website visitors while they are actively researching MaintainX. It gives our sales team better context, improves how quickly we respond, and helps us focus on the accounts most likely to convert. It has also helped us create a more consistent inbound process and generate more qualified conversations from our existing website traffic.