Qualified
Qualified.com, Inc.Reviews from AWS customer
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Powerful Tool with Excellent Implementation Support
What do you like best about the product?
What a powerful tool. It has the capability to completely transform how we go to market and communicate through our site and through email to our prospects and customers. But, what I have liked best so far has been the excellent support during implementation and now as we operate. Jen has been a fantastic partner!
What do you dislike about the product?
We do need to see better reporting in certain areas. The data is there, but somethings could be aggregated better.
What problems is the product solving and how is that benefiting you?
Getting our customers to the right information quickly on our site has created a higher level of engagement across the site.
Effortless Lead Generation with Top-Notch Integration
What do you like best about the product?
I find Qualified to be an easy tool to use and appreciate how it integrates with our current stack. The team helped make the initial setup easy. I also enjoy that Qualified helps with scaling and allows questions to be answered during off-hours. Our rep, Mike, is great at showing us innovative ways to use the tool. Overall, I am confident in recommending Qualified, rating it a 10 out of 10.
What do you dislike about the product?
I feel that stronger 6Sense integration and better documentation could be improved.
What problems is the product solving and how is that benefiting you?
I use Qualified for AI SDR and driving leads. It solves scaling issues and allows questions to be answered during off-hours. It's easy to use and integrates with our current stack.
Easy to Implement, Constantly Upgraded, with Outstanding Ongoing Support
What do you like best about the product?
Great tool, easy to implement, and constantly upgraded with new features. Outstanding customer success with ongoing support beyond the initial implementation phase. Supports even quite complex routing rules.
What do you dislike about the product?
Nothing at the moment, it fills our requirements.
What problems is the product solving and how is that benefiting you?
Much quicker speed to lead, good qualification and routing. Efficient early-stage questions answered at a global scale.
Always-On AI Chatbot with Effortless Setup
What do you like best about the product?
I love that Qualified works like an always-on BDR. It can answer questions for people even during off hours and book meetings, which is really helpful. The feature that allows it to answer questions and actually book a meeting for a prospect is the most valuable for me. The integration with our marketing automation platform Marketo and CRM Salesforce is seamless. I also appreciate how easy it was to set up, especially with the help of our dedicated CSM who supports us every step of the way.
What do you dislike about the product?
No complaints. Have had an excellent experience so far.
What problems is the product solving and how is that benefiting you?
Qualified acts as an always-on BDR, answering questions and booking meetings for clients and prospects 24/7. It directs them to the information they're looking for, supporting our BDRs and sales teams effectively.
Streamlined Outreach with Excellent Support
What do you like best about the product?
I like how AI email campaigns in Qualified help streamline email processes for both sales and marketing teams. I appreciate being able to see what the end user is viewing and interacting with through the chatbot. The best part is working with Cormac, who's quick to respond, pays great attention to detail, and is an excellent partner.
What do you dislike about the product?
I think the reporting is a little limited, especially with the filters. Also, would love to be able to organize areas by folder structure (meeting router, email campaigns, etc.). There are a lot of details you need to pay attention to in the initial setup. I wouldn't say it's the easiest, but we're in good hands working with Cormac and the Qualified team.
What problems is the product solving and how is that benefiting you?
Qualified helps us understand how people search our website, what our audience wants, and re-engages warm leads. AI email campaigns streamline our email processes, and we appreciate seeing user activity for improved engagement.
User-Friendly AI SDR with Effortless Onboarding and Exceptional Support
What do you like best about the product?
The platform is user friendly, AI SDR is easy to train and implement, and the customer service is exceptional. Onboarding and integration was a breeze and we could easily make customizations and updates. Coming from a chatbot experience where we had to manually build all potential conversations and flows, we were able to get this up and running in no time. We love that we don't have to account of everything a visitor might ask. The scheduling has been a great feature as well. Our CSM is incredibly knowledgeable, responsive, and more than happy to help us get the most out of the platform.
What do you dislike about the product?
We're still trying to get our Qualified reporting and KPIs set, but that has more to do with our internal set up and requirements.
What problems is the product solving and how is that benefiting you?
We now have a an AI SDR vs. a static, one-dimensional chat bot. We trust that the AI SDR is informing visitors about our services and helping to move them down the funnel. The auto-scheduling is a big plus and we're looking forward to using it's email follow-up capabilities to reach out to prospects we normally wouldn't have the time or resources to dedicate to.
Empowers SDRs, Offers Targeted Engagement
What do you like best about the product?
We get excellent service from our rep, Andrew Ritter. He is hands-on and has a strong sense of urgency, helping us get maximum ROI.
What do you dislike about the product?
As someone without a dedicated Qualified admin, it can be difficult to make the most of all the great features it offers.
What problems is the product solving and how is that benefiting you?
Qualified helps us reclaim time for SDRs and AEs by freeing them from website tasks, optimizing their productivity. It ensures meetings and offers are presented at optimal moments, enhancing our engagement strategy.
Seamless Setup and Top-Notch Functionality
What do you like best about the product?
I use Qualified AI Piper for both chat and email experiences, and it’s truly been a game-changer for us. The team, especially Austin, has been incredible—making implementation seamless and ensuring everything ran smoothly. The AI-powered chat experience has transformed our demo request process, with more requests coming through the chatbot rather than just forms. Qualified’s functionality, ease of use, and intuitive UI/UX are outstanding. The initial setup was seamless and white-glove, and the data it provides helps our sales team identify who’s on our site and allows reps to easily book time without logging in. I’m extremely satisfied with the team we’ve been assigned and the high caliber of talent supporting our account. Overall, I’m confident I’ll continue to be a happy and long-term customer.
What do you dislike about the product?
Qualified is fantastic overall, but like any powerful platform, there are always opportunities to make things even smoother. For example, allowing reps to be CC’d on emails sent through Simon would help keep the team fully aligned. Additionally, we’ve been iterating on Piper’s email messaging to ensure it perfectly matches our communications, and there’s still a little room to refine it. Overall, these are minor areas for improvement, and the platform continues to deliver incredible value for our team.
What problems is the product solving and how is that benefiting you?
I use Qualified to engage prospects and customers on our website, as well as to send targeted emails to specific audiences to support our sales team. Its AI-powered chat and email features streamline demo requests and simplify lead management, making follow-ups faster and more efficient. The chatbot enables seamless booking for sales reps, while the data insights provide our team with actionable visibility into who’s on our site, helping us prioritize and drive opportunities more effectively.
Easy to Use with Great Salesforce Connection, Features, and Insights
What do you like best about the product?
This is my second time using Qualified, and I’m really happy we came back to the tool. The connection to Salesforce, the ease of use, and the available features and insights are the main highlights—and the reasons I’m so glad we’re back on Qualified. The support we’ve received from Qualified has been exceptional as well.
What do you dislike about the product?
Our reps have had some issues with receiving notifications about incoming chats; however, that hasn’t been a deterrent, and we’ve been able to put processes in place to work around it.
What problems is the product solving and how is that benefiting you?
We needed to acquire a web chat tool, and we had to move quickly. With Qualified, we were able to meet that need within a month. Since deploying the tool, we’ve been able to book more meetings with qualified leads.
Powerful, Easy-to-Navigate Platform with Excellent Support
What do you like best about the product?
What I like most about Qualified is how easy it is to navigate and use on a day-to-day basis once it’s up and running. The platform is heavily used by our team and offers strong functionality that supports our workflows well. While the initial implementation had some complexity, the customer support team was excellent, very responsive, knowledgeable, and instrumental in helping us get successfully live. Overall, it’s a powerful tool with a robust feature set that integrates well into our broader tech stack.
What do you dislike about the product?
The main challenge with Qualified is around usability and intuitiveness in certain areas, particularly related to availability management. Having to manually mark availability on and off adds friction for users and creates unnecessary complexity in daily operations. While the platform is feature-rich, some workflows could be more intuitive, especially for end users, which would improve ease of use and adoption without reducing functionality.
What problems is the product solving and how is that benefiting you?
Qualified helps solve several key challenges related to website engagement, lead handling, and information access. It reduces the friction of locating accurate information across our website when questions arise, acting as a powerful real-time search and assistance tool for both visitors and internal teams.
It also ensures continuity when our BDRs are unavailable by allowing the AI to step in, qualify conversations, and schedule meetings on their behalf, preventing missed opportunities. In addition, Qualified supports automated follow-up when conversations or opportunities do not immediately progress, helping us stay engaged without requiring manual intervention.
Finally, the scheduling functionality significantly simplifies the process of booking meetings by integrating directly with calendars, making it easier and faster for both prospects and internal teams to connect.
It also ensures continuity when our BDRs are unavailable by allowing the AI to step in, qualify conversations, and schedule meetings on their behalf, preventing missed opportunities. In addition, Qualified supports automated follow-up when conversations or opportunities do not immediately progress, helping us stay engaged without requiring manual intervention.
Finally, the scheduling functionality significantly simplifies the process of booking meetings by integrating directly with calendars, making it easier and faster for both prospects and internal teams to connect.
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