Qualified
Qualified.com, Inc.Reviews from AWS customer
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Innovative and User-Friendly Tool That Simplifies Transitions
What do you like best about the product?
I really appreciate the constant innovation behind this tool. Its user-friendly design has also made the transition from Drift much easier. Finally, the onboarding process was very hands-on and felt like a true strategic partnership.
What do you dislike about the product?
Some of the features that are truly groundbreaking still feel unfinished and would benefit from further refinement or enhancements.
What problems is the product solving and how is that benefiting you?
Enhance digital-to-human customer experiences by evaluating and implementing Al Agents to reduce friction in the digital buying journey, while also increasing efficiency and effectiveness in BDR and sales prospecting efforts.
Seamless Syncing with Other Softwares
What do you like best about the product?
The way it syncs with other software making it easy to use
What do you dislike about the product?
it lags and needs to be refreshed many time to fetch the data
What problems is the product solving and how is that benefiting you?
having dashboard access and the ease to view the leads
Streamlined Sales with Multilingual Chatbot
What do you like best about the product?
I like that Qualified is easy to use with a simple interface. The fact that the chatbot crawls our site and updates itself is a real plus. It can chat in many languages, reaching visitors in their own language. I appreciate the amazing customer success managers who stay with you throughout installation and usage.
The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current.
Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process.
The snippets allow me to train the chatbot on answers that may not be apparent on our webpages. For example: What is the best Vision System to use? What's the latest software for my product? This has greatly helped us keep the bot current.
Qualified is integrated with our Salesforce instance, helping move leads quickly through our sales process. It has greatly helped us accelerate our initial sales process.
What do you dislike about the product?
I don't use Qualified's video chatbot. The platform has had some difficulties helping customers with detailed support questions.
What problems is the product solving and how is that benefiting you?
Qualified accelerates our sales process by answering questions 24/7 and qualifying visitors before they chat with sales. It handles simple queries, freeing our team for high-intent buyers. It's easy to use, multilingual, and connects to Salesforce. However, it doesn’t handle customer support questions well.
Realistic AI Interaction, Needs Better Attribution
What do you like best about the product?
I like how Qualified acts like a real person and even has a name, which makes leads feel as if they're talking to a real human. Its human-like interaction provides information to answer any question, and having someone to chat with makes it easier for visitors to get answers without having to look for them and navigate multiple web pages. The initial setup was fairly straightforward.
What do you dislike about the product?
The attribution and cookie stamping is a little wonky, and our attribution from leads sometimes have the wrong UTMs missed, especially when a user navigates to a non-landing page then opens the chat. When a user comes to our site with UTM parameters from a paid ad, but then opens a new page then opens up a Qualified chat, the Salesforce record loses UTM attribution.
What problems is the product solving and how is that benefiting you?
I use Qualified for our website chatbot, answering questions about courses and meetings. It makes leads feel like they talk to a real person, which enhances their experience and saves them from navigating multiple pages for answers.
Effective CRM Integration with Excellent Support
What do you like best about the product?
Previous Response: I love working with their team, especially because our CSM Michael Witt is extremely helpful in setting up our workflows and answering any questions at all times. I appreciate the attentiveness we've received. I find tracking leads to our CRM data, the smart round robin feature, and AI nurturing through email campaigns on Qualified to be very valuable. The initial setup was pretty easy with support from their side.
What do you dislike about the product?
We see support requests filter in the chatbot
What problems is the product solving and how is that benefiting you?
I use Qualified to engage with developers and easily book time with sales. It helps with 'speed to lead' and includes valuable features like tracking leads to CRM, smart round robin, and AI nurturing.
Drives High-Intent Leads Straight Into Our Funnel
What do you like best about the product?
Qualified excels at bringing high-intent individuals straight into our funnel and efficiently sorting these leads without requiring any manual intervention.
What do you dislike about the product?
There is nothing that I dislike specifically, but as someone new to the platform, I sometimes struggle to understand the distinctions between the various options found in the Experiences, Conversations, Meetings, and Signals sections of the settings.
What problems is the product solving and how is that benefiting you?
Rather than depending only on static forms or waiting for delayed follow-ups, we are able to engage site visitors in real time using chat and conversational marketing, which allows us to schedule meetings instantly. This approach benefits me by standardizing the way traffic is captured, routed, and measured.
Transform Website Traffic into High-Quality Sales Conversations
What do you like best about the product?
What I like most about Qualified is how well it helps turn website traffic into real sales conversations. The AI chatbot engages visitors in a way that feels natural and relevant, and it does a good job qualifying intent before passing conversations to sales. That has made a noticeable difference in the quality of inbound leads we receive.
The Salesforce integration is another big plus. Data syncs cleanly, routing works as expected, and it fits smoothly into our existing sales process. We also like how much control we have over targeting and messaging, whether that’s based on the page someone is on, their level of intent, or the account they belong to.
Our Success Architect, Neil, is amazing to work with and made the implementation process easy and seamless, working to help train both our Marketing and BDR teams.
Overall, Qualified feels built for B2B teams that care about lead quality, not just chat volume. It has helped us capture opportunities we would have otherwise missed while still keeping the experience professional and on brand.
The Salesforce integration is another big plus. Data syncs cleanly, routing works as expected, and it fits smoothly into our existing sales process. We also like how much control we have over targeting and messaging, whether that’s based on the page someone is on, their level of intent, or the account they belong to.
Our Success Architect, Neil, is amazing to work with and made the implementation process easy and seamless, working to help train both our Marketing and BDR teams.
Overall, Qualified feels built for B2B teams that care about lead quality, not just chat volume. It has helped us capture opportunities we would have otherwise missed while still keeping the experience professional and on brand.
What do you dislike about the product?
There’s nothing in particular that I dislike about Qualified. Like any platform, there is a learning curve when getting everything fully set up and optimized, but once it’s in place, it runs smoothly and delivers consistent value. Overall, any minor challenges have been more about configuration than the product itself.
What problems is the product solving and how is that benefiting you?
Qualified solves the problem of high-intent website visitors going unengaged or leaving without taking action. It helps us identify and engage the right visitors in real time, qualify their intent, and route them to the appropriate next step, whether that’s a live sales conversation or a follow-up.
As a result, we are capturing more inbound demand that would have otherwise been missed and improving the quality of conversations that reach our sales team. It has helped create a more efficient handoff between marketing and sales, reduce response time, and ultimately drive more meaningful pipeline from existing website traffic.
As a result, we are capturing more inbound demand that would have otherwise been missed and improving the quality of conversations that reach our sales team. It has helped create a more efficient handoff between marketing and sales, reduce response time, and ultimately drive more meaningful pipeline from existing website traffic.
Great Product and Great Customer Service.
What do you like best about the product?
Qualified has an amazing suite of tools that make my work in marketing operations incredibly convenient. With its recent push into AI, the platform has expanded its capabilities tenfold, and new, even better features roll out every other month. One thing I truly love is that Qualified doesn’t take us for granted; they keep iterating and shipping great updates. Even better than the features are the dedicated CSMs, who are incredibly accessible and very technical. They have always been able to resolve any issue i have encountered.
What do you dislike about the product?
The UI is great but it can be a bit clustered in some parts.
What problems is the product solving and how is that benefiting you?
Before Qualified, chatbot work was pretty ad hoc and manual. There was no way to have someone personally engage with every website visitor, but now, Qualified takes care of that. The AI SDR is incredibly capable and has helped us scale in a big way. Every visitor can now have a personalized, curated interaction without relying on manual automations or needing a human online 24/7. This frees up our sales team to focus on the important stuff while the AI SDR handles initial qualification.
Great Customer Support and Scalable AI Features
What do you like best about the product?
The platform is easy to use and the support team is great. Time to go live was a major consideration when selecting our new partner, and we were able to launch within 30 days thanks to our QSA and Qualified's robust library of resources.
What do you dislike about the product?
Like most AI tools, there’s a fair amount of testing involved. Making that process more intuitive and easier for users to add real-time feedback would further improve the user experience.
What problems is the product solving and how is that benefiting you?
Qualified helps us proactively engage website visitors, convert them into meetings, and guide them to the most relevant content to drive more funnel activity. We’re also leveraging the AI SDR Email feature to ensure every inbound lead receives timely and personalized follow-up.
Exceptional AI and Seamless Sales Engagement
What do you like best about the product?
I really like how user-friendly Qualified is and find it to be the most intelligent AI tool I've used. It has increased our opportunity units and size. I appreciate that the AI chatbot effectively scrapes our site for timely, relevant responses and allows us to set rules to avoid certain topics and handle objections well. The meeting booker tool is great because it lets prospects book time directly with a sales rep instantly, which skips the step of going back and forth with emails. Additionally, working with the Qualified team has been a great experience.
What do you dislike about the product?
Sometimes the booker can be slower to load due to the connection with Marketo. If that was more seamless, we would have the booker load faster. Also, the AI has had a few weird responses and scraped really old content on the website, which required monitoring and fixes but this has been few and far between and just requires monitoring.
What problems is the product solving and how is that benefiting you?
I use Qualified for direct connections with sales reps, speeding up lead handling and opportunities. The AI chatbot provides relevant responses, avoids specific topics, and the meeting booker streamlines scheduling. It's user-friendly, intelligent, and has increased our opportunity size.
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