Qualified
Qualified.com, Inc.Reviews from AWS customer
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Intuitive Platform with Unmatched Customer Support
What do you like best about the product?
I like that Qualified is easy to use. The UI is intuitive when you log in to the tool. I also love the support we get from our customer success manager. Anything that I'm not able to figure out on my own or with the knowledge base, I am able to reach out to Lewis, who is amazing and helps answer all our questions. The clean, modern UI makes it easy for me to find what I'm looking for, whether it's integration settings, routing logic, or automations. This ease of navigation helps me switch between different tasks quickly. Lewis's support is invaluable as I'm moving fast, and he always provides prompt and thorough responses. Lastly, the implementation engineers and account managers are incredibly knowledgeable and make the setup incredibly seamless.
What do you dislike about the product?
One of the challenges we're working through now is that we want to roll out chat for our customer support as well, and that's just not Qualified's bread and butter. But that's not something they claim to be. So we're trying to solve for how to make the chat experience on our website clear and contextual for different kinds of visitors.
What problems is the product solving and how is that benefiting you?
Qualified allows BDRs focus on other tasks while it handles chatting and schedules demos. Qualified also improves engagement on key pages and ensures chat inquiries reach the right person.
Streamlined AI Chat with Stellar Support
What do you like best about the product?
I use Qualified for AI-powered chat on our marketing website and it's great for inbound lead engagement and conversion. I especially love the incredible customer support, which is probably the best I've worked with across our entire marketing tech stack. They proactively help with solutions and guidance regularly. The platform itself is incredibly user-friendly and easy to self-serve when needed. Setting up the AI chat model was really streamlined and easy to edit and optimize, making for a smooth transition from our traditional chat workflow. I also appreciate how easy the initial setup was, since the customer support team took care of most of it and supported us every step of the way. We even replaced our meeting booker from Chili Piper with Qualified's, as it provides a more user-friendly feature and helped us reduce the number of tools we needed.
What do you dislike about the product?
Nothing stands out that I have not liked.
What problems is the product solving and how is that benefiting you?
Qualified creates a more engaging chat experience, freeing up our BDRs to focus on higher value activities by handling qualifications with AI chat.
AI SDR Revolutionizes Our Business Operations
What do you like best about the product?
AI SDR is a really helpful tool, and is changing the way we do business.
What do you dislike about the product?
I feel the fact that it is a standalone platform is the biggest drawback. The recent acquisition by Salesforce will likely change that.
What problems is the product solving and how is that benefiting you?
Lead nurturing. We lost our SDR team and Qualified has taken over this entire side of the marketing journey
Effortless Implementation, Impressive Features, and Outstanding Support
What do you like best about the product?
The ease of implementation, the robust feature set, how it solves multiple business challenges within a single platform. The onboarding and ongoing support could not have been better in my opinion. Any issues or hiccups (which were almost entirely due to our incumbent systems) were navigated perfectly and without delay to the overall launch.
What do you dislike about the product?
Some of the integrations are not as robust as I would have hoped, specifically with Demandbase and Outreach which have required some workarounds but have not impacted performance or the launch.
What problems is the product solving and how is that benefiting you?
The need for an on-site chatbot first and foremost - that was the primary reason for engaging with Qualified. However, the robust SDR enablement tools have been superb and our team is extremely excited about that possibilities that Qualified represents to our GTM strategies moving forward.
Highly Customizable and great support, UX for Analytics has potential for improvement
What do you like best about the product?
I enjoy that Qualified is very customizable. We have a bunch of routing rules, and Qualified helps us handle ZIP codes in different countries effectively. The customizable features ensure that the correct representative gets their contacts routed to them, even if it's hard to pinpoint where they are. Qualified offers features like IP tracking to make sure it's the correct person being routed to the right rep on our end. I also appreciate how it manages to follow-up with prospects in a timely manner despite the sheer size of our territories. This is one of the best features that Qualified brings to the table.
What do you dislike about the product?
When I look at the statistics in Qualified, it's sometimes kinda hard to break down the overviews and understand the specifics. Like, even if there are hundreds of visitors, it's not clear how many actually visited versus those who just spent a second or two. But the lack of details is really just nitpicking.
What problems is the product solving and how is that benefiting you?
I use Qualified to track live website traffic and to ensure timely follow-ups with prospects. It helps us identify who visits our site and engage them immediately. Additionally, it helps us nurture contacts over time and ensures no interaction goes unnoticed.
Robust Functionality, Excellent CSM Support
What do you like best about the product?
I really like the robust functionality of Qualified. The account/customer success team is fantastic, and we have regular working sessions with our Customer Success Manager who helps us figure out our integrations, reporting, and use cases for our business. This has been instrumental in ensuring our team gets the most out of the tool and stays up-to-speed on the most effective and efficient sales flow advantages that Qualified provides.
What do you dislike about the product?
I wish there was better functionality of exporting data directly from Qualified's in-app reporting in order to gain deeper insights connected to other channels. The ability to slice & dice Qualified data alongside data from other platforms more easily would be helpful to understand impacts of the tool, attribution, etc.
What problems is the product solving and how is that benefiting you?
We use Qualified to pre-qualify leads and accelerate lead flow, helping visitors learn more instantly. The robust functionality and excellent customer success team ensure we maximize efficiency and effectiveness.
Personalized Interaction Made Easy with Qualified
What do you like best about the product?
I really like that Qualified allows me to create specific chats that the AI uses to communicate with different prospects, which is great given the different industries and segments we engage with. This feature enables us to build out specific conversations and push tailored content, creating a personalized experience for each customer. I also love having a personal solutions architect from Qualified. Marcie and I met as multiple times a week while I was setting up Qualified on our website. Marcie's assistance was invaluable in getting us up and running quickly with such a complex product. Her guidance in teaching me how to use the system was a huge help.
What do you dislike about the product?
Nothing stands out. It is a complex product so I would suggest never getting rid of the 1:1 partnership for onboarding. This is the only reason we found success.
What problems is the product solving and how is that benefiting you?
Qualified lets customers ask questions and the AI handles them, reducing friction. Prospects book meetings directly on AE calendars, lowering lead touchpoints needed for demos.
24/7 AI SDR Coverage and Outstanding Support Save Us Time
What do you like best about the product?
24hr AI SDR coverage with intelligent Q&A and qualification. This saves our reps countless time to work on other tasks. I love the automated email coverage to close the gap on inbound flows.
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
What do you dislike about the product?
Some more robust search and individual reporting capabilities would be nice.
What problems is the product solving and how is that benefiting you?
Qualified does an amazing job bridging the gap between Marketing and Sales through real-time engagement, automated qualification, and a seamless CRM integration.
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
Effortless Workflows and Seamless Integrations
What do you like best about the product?
Easy workflows, good integrations, and great customer success.
What do you dislike about the product?
It's not really a dislike, but the reporting could be better.
What problems is the product solving and how is that benefiting you?
Creating a level of deeper engagement on our website and helping us run inbound and outbound campaigns with AI SDRs.
seamless calendar and chat tool.
What do you like best about the product?
Our Rep is amazing and understands both salesforce and qualified very well.
What do you dislike about the product?
We aren't using Piper their AI agent, so it likely would solve many of our issues if we were. The one issue I have with qualified isn't really an issue with qualified but the way our instance was originally set up because we cloned everything rather than using blocks so it isn't as scalable as it should be.
What problems is the product solving and how is that benefiting you?
syncing up BDRs to be routed for the meeting requests and chat functionality.
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