Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great product, always useful new features, and great support.
What do you like best about the product?
Easy to implement with the support team, we were able to replace our old chatbot provider and switch in less than two weeks. Lots of options for automation and getting meetings booked with our sales team, provides a way better user experience on our website for people to self book.
What do you dislike about the product?
Making sure our sales reps are using the tool in the best way and rolling out those processes has been a bit slower than we hoped.
What problems is the product solving and how is that benefiting you?
Allowing website visitors to pick meeting times themselves and book directly in our sales reps calendars all on their own. Using Smart Buttons and Offers on the website to create better user journeys, increase conversion.
Amazing Implementation Team
What do you like best about the product?
The Qualified Team assigned to our implementation have been fantastic. Robert has provided functional guidance and support - near real-time, as well as consultative guidance and enablement to help us maximize XFN adoption and usage. Technical integrations are easy and seamless.
What do you dislike about the product?
Nothing has come up thus far - so far, we are still diving into the Qualified use cases and learning how to further ramp it up with our business.
What problems is the product solving and how is that benefiting you?
Qualified is helping to better identify visitors, identify their Intent signals and create MQL's (that book meetings).
High hopes for the future of Qualified AI products
What do you like best about the product?
We had a great experience working with the Qualified team to get the AI SDR and new meeting booking experiences automated. The platform integrates very well with Hubspot and Salesforce and the targeting capabilities are impressive. It's a little creepy -- but effective! The implementation team provided great support and we are so appreciative of their determination and willingness to get everything right and fix all technical issues. The SDR team is really liking the tool.
What do you dislike about the product?
The interface is so confusing. I feel like I have to click through every panel and tab to find what I'm looking for. It's not entirely intuitive. But otherwise, once you get past the learning curve, it's great. There were some sync delays and errors but easily fixed.
What problems is the product solving and how is that benefiting you?
Reducing lead-to-meeting time and converting more demo requests into booked meetings.
Loving Qualified!
What do you like best about the product?
Qualified has really bolstered our team's ability to communicate both efficiently and effectively online, before any phone/video contact is necessary. Our team has been thoroughly enjoying our build of Piper/Violet, and feel this will be a game changer when it comes to prequalification of sales & general business inquiries.
What do you dislike about the product?
Overall it is great and I have no real complaints- the only small comment I have is maybe looking into a better layout of the "settings/activities" bar so it is easier to navigate all the different channels/activities Qualified has to offer.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve navigation & volume issues when it comes to our inbound/web business traffic. It has helped us tremendously in knowing where we need to utilize tangible/human interaction, as opposed as letting our website and systems do some of that leg work for us.
Actually a great tool for converting website visitors.
What do you like best about the product?
The best part is that the product flat-out works and is very performant for us. We use it to engage with visitors on our key landing pages and it's been really effective at booking more demos for our sales team.
Their support team is also VERY solid. You get a dedicated CSM who actually knows your business and gives you useful, practical advice.
The AI SDR feature is also very good and genuinely useful. It handles a lot of the initial qualification and conversation, which frees up our team's time. I love knowing its working while I sleep, something really satisfying about that. It really does feel like this is the direction marketing tech is headed!
Their support team is also VERY solid. You get a dedicated CSM who actually knows your business and gives you useful, practical advice.
The AI SDR feature is also very good and genuinely useful. It handles a lot of the initial qualification and conversation, which frees up our team's time. I love knowing its working while I sleep, something really satisfying about that. It really does feel like this is the direction marketing tech is headed!
What do you dislike about the product?
The initial setup is pretty involved if you want to get it right. You have to really think through and map out your routing rules for different visitors and build out the conversation playbooks, which takes a decent amount of upfront time and effort. It's definitely not a tool you can just switch on and have it work perfectly on day one. Be prepared to invest some real time in the implementation.
What problems is the product solving and how is that benefiting you?
Our main problem was that we get a lot of good traffic to our site, but not everyone fills out a "request a demo" form. We knew we were missing out on talking to good potential customers.
Qualified lets us see who is on our site (like if they're from a target account) and gives us a way to start a real conversation with them right then and there. The main benefit is that we're booking solid meetings with qualified prospects who probably would have just clicked away and left the site before. It's helped us convert more of the traffic we're already working hard to get. The AI SDR is also quickly getting prospects questions about the product answered and is available at all times.
Qualified lets us see who is on our site (like if they're from a target account) and gives us a way to start a real conversation with them right then and there. The main benefit is that we're booking solid meetings with qualified prospects who probably would have just clicked away and left the site before. It's helped us convert more of the traffic we're already working hard to get. The AI SDR is also quickly getting prospects questions about the product answered and is available at all times.
Amazing Tool, Easy Implementation, Very Fun to Watch
What do you like best about the product?
I loved how hands-on the Qualified team was during the implementation process. They were very attentive, answered all of our questions, and set up most of the automations behind the scenes. Mike W. was a great partner in the process. The tool takes a little getting used to but once you understand what each section does, it's very intuitive. We were also able to integrate with our CRM, Marketing Automation Platform, and several other tools to help with data enrichment. Not to mention being able to see the AI interacting with all of our site visitors is so much fun. It's been hard to look away from the dashboard since implementation.
What do you dislike about the product?
It takes a while to learn what each of the areas of the tool do and how to best set it up. If you aren't familiar with automations, you'll be leaning heavily on your implementation team. Having the AI do what you want it to is sometimes a bit trickier than anticipated.
What problems is the product solving and how is that benefiting you?
We're now able to have a direct interaction with a user based on the page they're viewing and prompt them with a relevant conversation without needing to increase headcount. It's also helping to book meetings directly through chat without a user needing to visit a demo request page.
Go-to tool for Inbound AI SDR
What do you like best about the product?
We use Qualified primarily for the AI Email Campaigns and one of the best features of that part of the platform is the various options for personalisation. We can map as many fields from our CRM as we need and make sure that every email sent via AI SDR is highly personalised based on the contact's interaction, their industry, persona, product interest and more. Advanced prompting options are also very useful to ensure we can customize each campaign as much as we need. The entire tool is very user friendly, easy to navigate and the support from the Qualified team both during implementation as well as now when we're up and running has been really great.
What do you dislike about the product?
There is not much to dislike about Qualified, but one thing I'd like to see a bit improved is some advanced analytics specifically for the AI Emails feature. Right now we can only report on each individual email campaign separately, but it's lacking an overall view of all campaigns combined, how they are performing, how many leads we're following up with, etc.
What problems is the product solving and how is that benefiting you?
Inbound Follow up. With Qualified AI SDR we can now scale our Inbound follow up and pick up every lead that comes in. AI SDR can follow up 24/7 with personalised messaging and drive to book more meetings with relevant leads.
Qualified: Revolutionizing Our Sales and Support with Automation and AI!
What do you like best about the product?
Qualified has truly transformed our BDR and sales operations, especially through its robust automation capabilities and the seamless integration of our AI SDR. The ability to create sophisticated automated workflows has significantly streamlined our lead qualification and routing processes, ensuring that prospects are engaged efficiently and directed to the right team members without manual intervention.
The AI SDR has been a game-changer for our out-of-hours support and during peak times when our live agents are occupied. It provides immediate, intelligent responses to common queries, qualifies leads, and even schedules meetings, ensuring that no inbound interest goes unaddressed. This has not only improved our response times but also allowed our human agents to focus on more complex, high-value interactions.
The platform's ability to handle initial engagements autonomously has directly contributed to increased efficiency and a better customer experience.
The AI SDR has been a game-changer for our out-of-hours support and during peak times when our live agents are occupied. It provides immediate, intelligent responses to common queries, qualifies leads, and even schedules meetings, ensuring that no inbound interest goes unaddressed. This has not only improved our response times but also allowed our human agents to focus on more complex, high-value interactions.
The platform's ability to handle initial engagements autonomously has directly contributed to increased efficiency and a better customer experience.
What do you dislike about the product?
While the overall functionality and impact of Qualified are overwhelmingly positive, I've found that the dashboards are not always the most intuitive or easiest interface to navigate initially. It can take some time to fully grasp how to pull specific reports or customize views to get precisely the insights you need.
However, this is largely mitigated by the excellent support provided by our CSM. With their guidance and expertise, I've consistently been able to extract the necessary data and understand the metrics that are crucial for our operations. The support team's responsiveness and willingness to help ensure that despite the initial learning curve with the dashboards, we still achieve our goals effectively.
I would also love to see more ways of matching known visitors (and companies) beyond the basic IP matching which can sometimes lead to false-positives
However, this is largely mitigated by the excellent support provided by our CSM. With their guidance and expertise, I've consistently been able to extract the necessary data and understand the metrics that are crucial for our operations. The support team's responsiveness and willingness to help ensure that despite the initial learning curve with the dashboards, we still achieve our goals effectively.
I would also love to see more ways of matching known visitors (and companies) beyond the basic IP matching which can sometimes lead to false-positives
What problems is the product solving and how is that benefiting you?
Scale, Realtime Pounce and Efficiencies in teams through automation and guided experiences
Efficient, intelligent, and game-changing for our sales team.
What do you like best about the product?
Qualified has been a massive value-add for us. Our AI SDR engages site visitors in real time with smart, contextual messaging that feels natural and human across multiple languages. It does a great job qualifying leads and routing them to the right reps instantly, dramatically improving our speed to lead and reducing the manual load on our SDRs. It was fairly simple get started in the platform. Integrating Qualified with others in the tech stack is relatively simple thanks to the guides that are offered and reporting insights are actionable and clear.
Plus, all the tools are there if you want to take it a step further with A/B testing and baking in targeted workflows alongside the AI SDR. To top it all off, the team behind Qualified is responsive, efficient and ready to connect on anything from feature requests to supporting complex builds.
Plus, all the tools are there if you want to take it a step further with A/B testing and baking in targeted workflows alongside the AI SDR. To top it all off, the team behind Qualified is responsive, efficient and ready to connect on anything from feature requests to supporting complex builds.
What do you dislike about the product?
There's a bit of a learning curve when it comes to customizing experiences, particularly around setting up the correct routing and prioritization logic when you have multiple experiences running at a time. That said, the Qualified team goes above and beyond to help you get the most out of the platform, and their help center includes a wealth of useful guides if you prefer to dive in on your own.
What problems is the product solving and how is that benefiting you?
Qualified is helping us solve the challenge of connecting with high-intent website visitors in real time across multiple languages. The AI SDR instantly engages visitors, qualifies them based on our criteria, and routes them to the right reps or books meetings automatically. This has significantly reduced our speed-to-lead time, increased pipeline velocity, and freed up our SDRs to focus on higher-value activities. It's also improved the overall buyer experience by making engagement feel seamless and personalized.
Details makes this great!
What do you like best about the product?
Professional service that comes with it. We have Genise on our team, and that point of contact that you can bounce ideas off of, ask questions to and help you built out programs is key. Much more than customer support, you feel you have an additional member on your team. I find myself in the platform every day and the insights it provides are very helpful in our account targeting. layout of active site visitors make it easy for our reps to know who to prioritize first and implementing up new reps is a simple process.
What do you dislike about the product?
Platform navigation can be confusing at times.
What problems is the product solving and how is that benefiting you?
We use Qualified to help keep web visitors engaged through the chat experiences and the AI SDR. We have seen our prospects questions answered on a much faster scale than before. We have seen an increase in questions asked as well. We also use the intent information in tandem with all our other intent platforms.
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