Jamf Business Plan
JamfExternal reviews
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Managing Macs at Scale with Jamf Pro – A Practical Review
What do you like best about the product?
1. Zero-Touch Deployment via ABM + PreStage Enrollment
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
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2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
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3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
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4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
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5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
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6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
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7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
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8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
⸻
2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
⸻
3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
⸻
4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
⸻
5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
⸻
6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
⸻
7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
⸻
8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
What do you dislike about the product?
1. UI/UX Can Be Clunky
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
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2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
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3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
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4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
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5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
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6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
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7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
⸻
2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
⸻
3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
⸻
4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
⸻
5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
⸻
6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
⸻
7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
What problems is the product solving and how is that benefiting you?
When I think about what Jamf Pro is really doing for us, it comes down to control, scale, and security — without adding overhead.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
An Amazing Upgrade
What do you like best about the product?
Having my devices under managed care is the reason I do not need an assistant. The ease of use combined with the confidence of knowing my devices will not be lost, stolen, out dated and disconnected extinguishes my worry over the fold. Every time I log into the Jamf Pro software I find another gem to use in the management of my devices. Peace of mind and ease of use are what make this a winner for our company. I use this application so often, 50 + times a week, I could not do what I do for our company without Jamf. Your software has made me a superstar with the team as they are always amazed at control I have over the devices and applications. Thank You for making me look real good.
What do you dislike about the product?
Every time I question "if" something is possible with Jamf Pro I usually find it is. My disappointment lasts minuets and then I am happy again. Nothing so far has made me dislike this application.
What problems is the product solving and how is that benefiting you?
I have over a hundred devices and more to come. Jamf makes my job easy and allows me to implement other services as i am not chained to the MDM software. I work alone and manage 170+ mobile devices, 52 PC's , a server room, security systems, and every credential for windows and apple and I can do this because of Jamf. What a time saver.
Successfully Managing 1000's of Macs in the last 9 years
What do you like best about the product?
Jamf is incredibly flexible—far beyond what other MDMs offer. It gives you the freedom to configure, automate, and control nearly every aspect of macOS management. If you can script it, you can do it. No other solution matches this level of depth and customization.
What do you dislike about the product?
Jamf requires a significant learning curve to fully master, especially when it comes to scripting, policies, and configuration profiles. While it’s powerful, it still lags behind in areas like CIS compliance coverage, Declarative Device Management (DDM), and lacks a streamlined blueprinting system for consistent, reusable configurations.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us keep all our devices secure and under control. With Jamf Protect and SSO-enabled logins via Jamf Connect, we ensure both compliance and user convenience. It simplifies monitoring and managing our entire Mac fleet, freeing us to focus on more strategic IT initiatives.
IT is one of the best ways to manage IPAD's.
What do you like best about the product?
Being able to find and lock lost IPAD's.
What do you dislike about the product?
It is an Apple issue but you have to lock the IPAD before you can get a location. This is due to Apple's security.
What problems is the product solving and how is that benefiting you?
finding lost IPAD's
The best MDM for macOS.
What do you like best about the product?
Functionality and support are the best in Jamf.
What do you dislike about the product?
It is difficult to request specific features that you need.
What problems is the product solving and how is that benefiting you?
Security, processes automation.
Excellent if you have Macs or iPhones
What do you like best about the product?
It works for our purposes and is fairly user friendly from an administration perspective
What do you dislike about the product?
I was happier with the old interface but can adjust. Technology moves on
What problems is the product solving and how is that benefiting you?
Deploys our necessary software and policies efficiently
Jamf user dating back to v.7.31
What do you like best about the product?
Jamf Pro is a tried and true Apple MDM that is one of very few products out there that continues to support local package distribution and multiple VPP accounts.
What do you dislike about the product?
Printers have never been able to be site specific.
What problems is the product solving and how is that benefiting you?
Mass deployment of apps, centralized updates, self service options for users.
Jamf Pro makes managing Apple devices a piece of cake.
What do you like best about the product?
The interface is very intuitive. Anyone in IT can figure how JAMF works within minutes of using the system. I love the response time as well between the devices and Jamf. As soon as I hit update inventory it gets to the device near instantly.
What do you dislike about the product?
I can't really say I have any dislikes. I really like the Jamf Pro platform!
What problems is the product solving and how is that benefiting you?
I can deploy iPhones to our maintenance team in a matter of minutes. We also use an application called Redzone that runs on iPads and deploying over 100+ of these devices took minimal effort thanks to Jamf!
Great MDM that we would higly recommend.
What do you like best about the product?
The configurations can get very granular and that has been very helpful for all of our needs
What do you dislike about the product?
Not really a downside, but the configuration profiles have a bit of a learning curve. But once you get it figured out, it's easy to use.
What problems is the product solving and how is that benefiting you?
We had a manufacturing initiative pushed where we had iPads mounted on all of our machines. These iPads needs to be locked down and managed, and Jamf was the solution for this.
JAMF Pro if powerful and easy to use
What do you like best about the product?
I use JAMF on a daily basis and I can say it's so easy to use and setup. Setting up iPad & Macbook prestages makes setting up 1:1 iPads throughout our district a breeze! I really like the Preload feature which helps greatly in allowing me to enroll devices with a generic username nad it will then assign the devices using hte Prestage templete. When we do have issues, it's very easy to get a hold of somone and they are always super helpful and kind!
What do you dislike about the product?
We previoiusly had JAMf Pro on-prem and moved to the cloud thinking it would be better, but instead it's slower than ever!
What problems is the product solving and how is that benefiting you?
JAMF pro makes it wasy to setup iPads, Macbooks and Apple TV's. We save so much time by using JAMF Pro.
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