Simple UI, Smooth Microsoft Integration, and Easy Deployment with Jamf
What do you like best about the product?
The UI is very simple. It integrates really well with Microsoft (we use CA policies). Pricing is a little high compared to other MDMs but their support and overall familiarity among other Mac admins makes it easy to deploy / get help on if you're stuck. Jamf Connect is a great tool if you need password sync of local account with user's work account.
What do you dislike about the product?
Bringing new features used to be an issue but with Blueprints this has become better as it brings new policies Apple brings quicker. Overall pricing could be better but thankfully we've been able to convince leadership to use Jamf.
What problems is the product solving and how is that benefiting you?
Managing our devices has become very simple for us. We're able to quickly deploy or lock down settings on our end for a smooth end user experience.
Fast, Consistent Hardware Deployments with Jamf
What do you like best about the product?
It enables me to deploy hardware to end users quickly and consistently.
What do you dislike about the product?
Very little! I haven’t come across any instances where Jamf has gotten in the way
What problems is the product solving and how is that benefiting you?
Streamlining the deployment process for Macs and mobile devices
Effortless Device Management with Security
What do you like best about the product?
I appreciate that Jamf offers easy management of devices and combines both security and management in one place, which makes things much simpler. The initial setup was very easy, and as a consultant, this is incredibly beneficial for my customers ranging from 50 devices to thousands.
What do you dislike about the product?
Naming a Mac computer during pre-stage enrollment. Other vendors have this feature.
What problems is the product solving and how is that benefiting you?
I find Jamf allows easy management of devices in one place, combining security and management features effectively.
Simple UI and Strong Enterprise Catalog with Smooth Jamf Onboarding
What do you like best about the product?
Simple UI and great enterprise catalog. Integration with Jamf setup manager for a great onboarding experience as well.
What do you dislike about the product?
Below are pain points.
Upgrade with self service plus and updates been very painful.
To many portals to logon with lack of SSO integration.
No automation with Intune registration for partner compliance.
What problems is the product solving and how is that benefiting you?
Hoping multi admin approval will be a thing so admins can delete to many devices at once.
Hoping better version control with self service plus is on the road map.
Efficient for Apple, Lacks Cross-Platform Support
What do you like best about the product?
I like the ease of Jamf's interface. Its GUI makes identifying endpoints very easy and allows me to see what deployments are made on each device. This simplifies managing our Apple devices and makes the whole process more efficient.
What do you dislike about the product?
It's mostly focused on Mac and iOS. It would be more helpful if it supported Windows, Android, and other mobile platforms.
What problems is the product solving and how is that benefiting you?
Jamf solves inventory management and software deployment for our Apple and macOS devices.
Great way for managing lots of devices- laptops, desktops and iOS products
What do you like best about the product?
Overall very intuitive, easy to move around, to create configuration profiles, and good management tools for remote "hands-off" options
What do you dislike about the product?
Sometimes it's a little laggy and the sync isn't as fast as I'd like, so the changes aren't immediate
What problems is the product solving and how is that benefiting you?
Just an easy way to manage a large deployment across multiple sites
Powerful Apple Automation, but a Steep Learning Curve
What do you like best about the product?
its deep, specialized focus on the Apple ecosystem, its powerful automation capabilities
What do you dislike about the product?
steep learning curve, high cost, and complex, often inconsistent user interface (UI)
What problems is the product solving and how is that benefiting you?
Centralizing endpoint management
Powerful Inventory and Search, but Jamf’s Complexity and Support Need Improvement
What do you like best about the product?
A broad range of options is available, and the inventory display is detailed and easy to understand. The search option is great as well.
What do you dislike about the product?
Jamf is very complex to work with. Over the past few years, the quality of support has declined, and it’s now difficult to get the help I need compared to their competitors.
What problems is the product solving and how is that benefiting you?
Jamf provided an MDM solution for 14,000+ devices, supporting users with various access levels and needs.
Jamf Filled the Gap for Managing Our Macs.
What do you like best about the product?
We had a product to MDM to manage our Windows environment but not our Macs. Jamf provided that for us.
What do you dislike about the product?
We haven't found anything to dislike about the product yet. So n/a for me.
What problems is the product solving and how is that benefiting you?
Jamf is serving as our MDM for Macs, i
Focused on improving patch control while identity integration has supported secure macOS automation
What is our primary use case?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls can be used for customization within MDM. I write custom P lists using JSON schema for multi-stage configuration changes for the operating system, as well as zero-touch enrollment and control through scripting. With a decade of experience in macOS, that is my strong point.
While I would not say I particularly favor Jamf Pro, I understand that the operating system's features and abilities greatly influence its effectiveness with MDM solutions. Jamf Pro was the first MDM solution to work with macOS in daemon form, continually checking in from the server to devices. Previously, communication only occurred via APNS, which limited management capabilities. The daemon setup allows for constant checking and configuration pushing, greatly benefiting large deployments and automation efforts. Many MDM solutions today still lack this capability.
Regarding the self-service feature, I note that Jamf Pro recently released Self-Service Plus, integrated with compliance and identity control. Currently working with a banking organization, I prefer hands-on experience, but the described features seem top-notch and aligned with security solutions. It reflects their understanding of rapidly changing infrastructure.
What is most valuable?
I had AWS cloud configuration with Jamf Pro at Cognizant, but the organization prefers licensed-based SaaS operations instead of maintaining instances. In some banking sectors, if Jamf Pro completes its security audits and SOC audits, they also prefer cloud options. Ultimately, Jamf Pro runs its instance on AWS.
Jamf Pro's inventory management contributes to lifecycle management and procurement decisions depending on the organization. Lifecycle management is straightforward with Jamf Pro, as it records all information. Admins can guide device training flows easily, integrating with ServiceNow for additional customization and updates through APIs.
The main benefits I see from using Jamf Pro depend heavily on the admin's configuration and the organization. For a dynamic MDM solution for macOS, I always recommend Jamf Pro. Conversely, identities from other providers offer essential functions too. Organizations can manage macOS devices cost-effectively with Intune for basic needs.
What needs improvement?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. Sometimes deployment fails without clear visibility for both users and admins, which still needs improvements.
In addition to patching, I see potential for improvement with Jamf Pro. Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable. Implementing a solution to maintain constant identity control, especially considering limitations due to FileVault, could enhance functionality.
For how long have I used the solution?
I have been working with Jamf Pro since it was Casper 9, which has been since 2017.
What do I think about the scalability of the solution?
I find Jamf Pro scalable, but larger organizations should inform Jamf Pro for instance management. High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro. I have utilized custom scripts for OS updates that Jamf Pro monitors, necessitating careful management of device traffic communication.
What other advice do I have?
My benefits from Jamf Pro's integration with Azure AD and G Suite for identity management are somewhat limited. I can configure SSO and use Entra ID as an identity provider. The customization depends on organizational preferences. While Azure AD offers good solutions for SSO and OIDC configurations, it lacks the dynamism of solutions like Okta or OneLogin, being static at a user management level. Jamf Pro manages security components effectively through smart groups, which can quickly update status and block non-compliant devices.
I have not used Jamf Pro's reporting features in a long time. Jamf Pro is not an antivirus but effectively manages macOS devices, notably in detecting suspicious activities and compliance control when using Jamf Protect. I recognize its effectiveness but lack recent hands-on experience.
My advice for organizations considering Jamf Pro is that it varies by organization. Many struggle with fundamental features, particularly around security contexts. Collaboration between developers and security teams is vital for understanding product capabilities. Despite challenges, I believe it is an excellent, customizable solution for managing macOS devices. I would rate this review a 3 for customer service.
