SOCi Platform
SOCi Inc.Reviews from AWS customer
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Smooth Onboarding & Excellent Support
What do you like best about the product?
We transitioned to SOCi this fall and had a smooth onboarding experience. We've been extremely pleased with the level of support and made it through our busy season without any hiccups.
What do you dislike about the product?
The only downside is I want to do more with SOCi, so we can streamline more marketing functions, like social and local listings.
What problems is the product solving and how is that benefiting you?
Local listings and reviews management with an increased level of support.
Easy to use and Effective
What do you like best about the product?
The site is very easy to navigate and use the tools
What do you dislike about the product?
It's a bit difficult to switch between the different profiles that we manage.
What problems is the product solving and how is that benefiting you?
Since we have so many profiles that we manage, this makes it much easier to manage the posts and content being put out on the different profiles.
Sounds great
What do you like best about the product?
planning posts ahead. that's it! thanks!
What do you dislike about the product?
I wish that on the month view, you would be able to see more posts for each day, as it is you have to click on the day to see all post; having all post viewed, even if its only as you hover over the day would be helpful.
What problems is the product solving and how is that benefiting you?
planing posts ahead of time
Great onboarding experience
What do you like best about the product?
The onboarding team as SOCi has been very helpful throughout the process and everything has been extremely smooth so far. The training portal is also pretty stellar and makes me very excited to start using the product.
What do you dislike about the product?
I honestly haven't found anything that I dislike about SOCi yet!
What problems is the product solving and how is that benefiting you?
We have many locations and a small team, so SOCi allows us to increase our social media presence while decreasing the amount of time and resources we utilize towards them.
Great platform
What do you like best about the product?
I like the easy suggestion and review process.
What do you dislike about the product?
I have not found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
SOCi solved my ability to singularly manage my SEO and review data.
SOCi Review for our 130 locations
What do you like best about the product?
We like that SOCi appears to be an all in one solution. This is especially true because we use the SOCi Bundle as well as the Genius Search products. Being about to respond to reviews in one platform is great! We've also heard they're rolling out some new AI features which we're excited to see!
What do you dislike about the product?
SOCi offers SO many capabilities that it can be a bit complex, mostly for our less tech savy team members. We would also like to see an expansion of SOCi's AI customization. For example, when we generate a response to a review on ChatGPT, we can tell it to use a specific and consistent voice that matches our brand. SOCi's AI review responses seem to be more generic. If there is a way to customize it, we haven't found it yet.
What problems is the product solving and how is that benefiting you?
Our favorite has been SOCi's Genius Search features (Listings). We can now change our store hours across Apple Maps, Google Maps, YELP, Bing, etc. Before we had to do it natively which was not scalable at all. We're also able to manage reviews coming in from 130 locations, over 3,000 a year..
Soci is intuitive and easy to use for multi-location social media & listings management.
What do you like best about the product?
SOCi has an intuitive interface and great functionality for managing multi-location social media accounts. The ability to schedule posts, monitor performance, and respond to reviews in one centralized platform saves a ton of time. The ability to localize content while maintaining brand consistency is invaluable, especially for agencies managing multiple accounts. Additionally, the analytics provide actionable insights to improve campaigns.
What do you dislike about the product?
The platform occasionally lags but this is relatively minor compared to the overall functionality.
What problems is the product solving and how is that benefiting you?
Pushing out content to multiple locations at once, viewing reviews across the board for all locations at once.
too much non relevant information
What do you like best about the product?
The automatic feature is nice. It's nice to set it and forget it.
What do you dislike about the product?
I think the information is too general. I am not getting many hits on the information.
What problems is the product solving and how is that benefiting you?
They are automating our social media feeds. Not sure I am seeing the benefits, other than time management.
Best scheduler out there!
What do you like best about the product?
I have tried so many different schedulers and this one takes the cake. Being able to schedule out for so long and across all the platforms is amazing.
What do you dislike about the product?
I have no dislikes at this moment in time.
What problems is the product solving and how is that benefiting you?
Soci solves the problems of posting across multiple platforms individually and being able to schedule posts to keep me consistent. It saves me so much time.
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What do you like best about the product?
The different categories available for trainings, very user friendly.
What do you dislike about the product?
NOTHING TO DISLIKE IN MY OPINION, NO CHANGES
What problems is the product solving and how is that benefiting you?
Learning how to maintain my social media to network properly
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