Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables management and deployment of localized content at scale across multiple locations while maintaining brand consistency at enterprise and local levels.
Business Listings Management
Manages business listings at scale with capabilities for syncing, updating, custom audits, profile recommendations, and local manager updates with corporate oversight to optimize online presence and local search rankings.
Automated Review Management
Aggregates reviews from over 20 key networks in a centralized platform and provides automated, customizable, intelligent review responses using artificial intelligence technology with on-brand training models and localization capabilities.
Multi-Channel Advertising Analytics
Provides reporting and insights at account, group, and location levels for social advertising campaigns, enabling tracking and comparison of spend across regions and individual locations with metrics on spend, reach, engagement, demographics, and ad placement.
Conversational AI Chatbot
Delivers localized, proactive responses through Facebook, Google, and SMS messaging channels with capabilities for call-to-action including calls, website clicks, appointment setting, and purchases.
AI-Powered Social Listening
Captures real-time audience insights from millions of unfiltered thoughts, opinions, and feedback across social channels to inform business strategy and identify new opportunities.
Multi-Channel Publishing and Engagement
Operates across all major social media networks and digital platforms with centralized publishing, scheduling, and engagement tools for content distribution and audience interaction.
Customizable Analytics and Reporting
Provides flexible analytics tools that allow tailoring of reports and metrics to measure campaign results, content performance, and social ROI across organizational departments.
AI-Powered Automation Workflows
Delivers automation-powered workflows designed to streamline business processes, provide actionable data access, and enable teams to focus on strategic and creative initiatives.
Customer Lifecycle Engagement Tools
Offers AI and automation-powered engagement capabilities to deliver personalized support across customer journey touchpoints on preferred social media channels.
Headless Content Management System
Structured content management system built on real-world entities and their relationships with Connectors framework and Content Delivery API for unified content distribution
AI-Powered Search Engine
Natural language understanding-based search with multi-algorithm approach for website, app, and digital touchpoint query resolution
Multi-Publisher Distribution Network
Integration with 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta for brand data syndication
Review Management and Monitoring
Tools for monitoring and analyzing reviews, intelligent response methods, and first-party review generation across locations, people, and products
Large Language Model-Powered Chatbot
LLM-based conversational interface that answers user questions based on platform content, collects inputs, and executes configured automated tasks
Standard contract
No
No
Customer reviews
Lek S.
Streamlined Social Media Management for Busy Professionals
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
I like that with the click of a button, I can manage all my social media posts and see all the outreach and inbound reach it's giving me. It really helps manage my day-to-day as I cannot dedicate the time to all platforms. It's great that I can get my posts out to LinkedIn, Google, and Facebook, which not only saves me time but could also land me extra deals. The initial setup of SOCi was very, very easy.
What do you dislike about the product?
I wish I could do outreach directly with SOCi. Mass DM's/Following/Comments.
What problems is the product solving and how is that benefiting you?
I use SOCi to manage my social media as an insurance agent. It helps me know what to post and manage all platforms in one. With a click, I manage all posts and see outreach, saving time and possibly landing extra deals, especially with limited time.
Kieran T.
Easy Review Responses with Helpful Email Updates
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
A very easy way to respond to feedback left through reviews for your business. It also sends email updates when someone leaves a review.
What do you dislike about the product?
Understanding the metrics and reporting can sometimes feel cluttered and difficult to follow, which makes it harder to quickly find what I need.
What problems is the product solving and how is that benefiting you?
It allows us to post marketing content across multiple avenues quickly and effectively.
Liza M.
Easy to Use and a Pleasure to Work With!
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
Easy to use! AI features are very helpful in writing review responses.
What do you dislike about the product?
I like the program and so far have not have any issues with it.
What problems is the product solving and how is that benefiting you?
Helps with postings for our social media platforms, makes responding and keeping track of reviews very easy.
Automotive
Most Useful Social Media Manager I have Used \ Lacking in some areas.
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
The social media side of things has been great. Being able to mass post to over 50 pages at a time is huge for a company our size. Pulling reviews into one location is nice as well, since it keeps everything in one place. The merge codes are really helpful, too. It’s super easy to use, and it’s easy to get other team members using it as well. We use it daily at my company.
What do you dislike about the product?
There are very few review platforms that this uses. The support team is okay, and while they respond quickly, they almost never really help. Also, third-party site information updates very slowly. I understand that’s usually on the third party, but for a company the size of SOCi, you’d think they would have a direct connection with those companies.
What problems is the product solving and how is that benefiting you?
The biggest one it solved was the mass posting for our dealerships on multiple social sites.
Lindsey M.
Streamlined Google Review Management with AI Assistance
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
I love the custom AI responses that are generated in our brand voice, and I also love that we can input specific information like phone numbers or emails for customer service into our AI replies. It's great that I can approve and edit them, maybe add someone's name in if needed. The onboarding was pretty simple and nice because we were able to just give our brand voice, and SOCi took it from there. SOCi compiles all the Google reviews into one easy list for me, which makes managing around 100 different Google accounts more manageable and streamlined.
What do you dislike about the product?
The toughest part for SOCi reviews right now for me is if a google user goes in and updates their review, SOCi doesn't always catch that and pull it into my list as a new review for me to update my response to.
What problems is the product solving and how is that benefiting you?
SOCi compiles all Google reviews into one easy list, preventing missed reviews and simplifying management. It streamlines my workflow, making it easy to keep up with 100 Google accounts and around 10 daily reviews without checking each profile individually.