Sold by: SOCi Inc.
Deployed on AWS
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
4.5
Overview
SOCIAL - SOCi's social media management solution enables multi-location businesses to manage and deploy localized content at scale while maintaining brand consistency at both the enterprise and local levels.
LISTINGS - SOCi empowers you to manage your business listings at scale and effectively optimize your online presence and local search rankings. From syncing, updating, and managing your local listings to custom audits, and profile recommendations to the flexibility for local managers to make their own updates with corporate oversight, SOCi Listings covers every step of the process to propel your listings to the top of search results.
LOCAL PAGES & LOCATOR- With SOCi Local Pages, limitless branded web pages can be deployed in less than two weeks. You can make real-time updates to local page and website data, in just a matter of minutes. With SOCi Local Pages, you can elevate your localized brand presence, increase conversions, and drive foot traffic.
REVIEWS - With SOCi Reviews, you can aggregate all your reviews across your locations and from over 20 key networks in one centralized platform. With SOCi Genius Reviews you can take advantage of highly customizable, automated, and intelligent review responses using cutting edge A.I. technology, advanced on-brand training models, and leading localization.
ADS - Leverage reporting and key insights at the account, group, and location levels to optimize future campaigns. Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns. View metrics regarding spend, reach and engagement, demographics, and ad placement.
CHATBOTS - SOCi SmartBot is the first of its kind. This Facebook, Google, and SMS Messaging chatbot delivers localized, proactive responses to commonly asked questions and can drive call-to-actions including calls, website clicks, appointment setting, purchases, and more!
LISTENING - SOCi Listening enables both national and local marketers to take advantage of the power of online listening. Improve brand oversight and alleviate business risk by leveraging localized listening feeds to monitor customer conversation and mitigate potential crises the minute they surface.
Highlights
- All The Tools You Need to Drive: Higher Search Rankings, Better Social Engagement, Increased Review Ratings, More Leads, Meaningful Customer Interactions
- One central place to scale marketing that's brand directed, locally perfected, and data connected.
- Built for scale, SOCi empowers multi-location brands to drive local engagement and adoption while ensuring an on-brand experience, across all stages of the local consumer journey for every location served.
Details
Sold by
Delivery method
Deployed on AWS
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Dimension | Description | Cost/12 months |
|---|---|---|
Listings | $30 a unit/location MRR min 100 locations | $3,000.00 |
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Updated weekly
Top
10
In Natural Language Processing
Top
10
In Content Management
Top
100
In Natural Language Processing
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Social Media Management
Enables management and deployment of localized content at scale across multiple locations while maintaining brand consistency at enterprise and local levels.
Business Listings Management
Manages business listings at scale with capabilities for syncing, updating, custom audits, profile recommendations, and local manager updates with corporate oversight to optimize online presence and local search rankings.
Automated Review Management
Aggregates reviews from over 20 key networks in a centralized platform and provides automated, customizable, intelligent review responses using artificial intelligence technology with on-brand training models and localization capabilities.
Multi-Channel Advertising Analytics
Provides reporting and insights at account, group, and location levels for social advertising campaigns, enabling tracking and comparison of spend across regions and individual locations with metrics on spend, reach, engagement, demographics, and ad placement.
Conversational AI Chatbot
Delivers localized, proactive responses through Facebook, Google, and SMS messaging channels with capabilities for call-to-action including calls, website clicks, appointment setting, and purchases.
AI-Powered Social Listening
Captures real-time audience insights from millions of unfiltered thoughts, opinions, and feedback across social channels to inform business strategy and identify new opportunities.
Multi-Channel Publishing and Engagement
Operates across all major social media networks and digital platforms with centralized publishing, scheduling, and engagement tools for content distribution and audience interaction.
Customizable Analytics and Reporting
Provides flexible analytics tools that allow tailoring of reports and metrics to measure campaign results, content performance, and social ROI across organizational departments.
AI-Powered Automation Workflows
Delivers automation-powered workflows designed to streamline business processes, provide actionable data access, and enable teams to focus on strategic and creative initiatives.
Customer Lifecycle Engagement Tools
Offers AI and automation-powered engagement capabilities to deliver personalized support across customer journey touchpoints on preferred social media channels.
Headless Content Management System
Structured content management system built on real-world entities and their relationships with Connectors framework and Content Delivery API for unified content distribution
AI-Powered Search Engine
Natural language understanding-based search with multi-algorithm approach for website, app, and digital touchpoint query resolution
Multi-Publisher Distribution Network
Integration with 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta for brand data syndication
Review Management and Monitoring
Tools for monitoring and analyzing reviews, intelligent response methods, and first-party review generation across locations, people, and products
Large Language Model-Powered Chatbot
LLM-based conversational interface that answers user questions based on platform content, collects inputs, and executes configured automated tasks
Standard contract
No
No
Customer reviews
Shannon R.
Comprehensive Features, Improved Response Times
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
I use SOCi for listings management and review responses. It helps with quicker response times. I find the aggregated data really interesting to use, and the AI review responses are useful. SOCi has a lot more capabilities and support compared to BrightLocal.
What do you dislike about the product?
Nothing so far but I'm still finishing onboarding.
What problems is the product solving and how is that benefiting you?
I use SOCi for listings management and review responses. It provides quicker response times and the aggregated data is really interesting to use. The AI review responses are also useful.
Heather A.
Love life with SOCi
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
The amazing help they offer! Not to mention the kindness!
What do you dislike about the product?
Nothing! Everything so far has been wonderful, and I wish I could refer SOCi to EVERYONE!
What problems is the product solving and how is that benefiting you?
My lack of marketing knowledge! They help me see what needs to happen and stay on it.
Michael D.
Effortless Multi-Platform Content Management
Reviewed on Feb 11, 2026
Review provided by G2
What do you like best about the product?
I liked using SOCi because it allowed us to view content across all stations and platforms in a rollup format, which was really helpful for producing and sharing content at scale. It was beneficial being able to roll up the performance statistics of Facebook and X posts across numerous accounts. Additionally, the initial setup and onboarding of our platforms with SOCi were very smooth and easy.
What do you dislike about the product?
We did run into issues with posting the same video content across multiple accounts. We were also unable to roll up stats from content that was not posted through SOCi.
What problems is the product solving and how is that benefiting you?
I used SOCi to cross-post with tags, reducing production time. It allows viewing content across all stations in a rollup format, enabling scaled content production and sharing.
Telecommunications
Great platform
Reviewed on Feb 11, 2026
Review provided by G2
What do you like best about the product?
Clean layout and ease of use. Easy to maneuver around the site
What do you dislike about the product?
There is nothing really that I dislike about SOCi
What problems is the product solving and how is that benefiting you?
Addressing customer contacts improves our processes and makes for better customer experience
Consumer Services
My Experience with SoCi
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
What I liked best about SoCi was the training modules. They were well-structured, easy to follow, and actually practical. The modules broke down concepts clearly and gave real examples that made it easier to apply what we learned with confidence.
What do you dislike about the product?
Some of the training content was repetitive and could have been more efficient.
What problems is the product solving and how is that benefiting you?
SOCi is solving the challenge of managing local social media and online presence at scale. By centralizing content, reviews, and engagement in one platform, it saves time and makes it easier to stay consistent and organized. This benefits me by streamlining my workflow, reducing manual work, and allowing me to focus more on strategy and quality rather than juggling multiple tools.