SOCi Platform
SOCi Inc.Reviews from AWS customer
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Very solid very useful
What do you like best about the product?
Ease of Use it right to the points maybe to many tabs
What do you dislike about the product?
Training to long need to be shorter, it way to long
What problems is the product solving and how is that benefiting you?
None
Does not work all the time
What do you like best about the product?
Like that it generates posts on a schedule.
What do you dislike about the product?
Really hard to set up to do facebook and instagram.
What problems is the product solving and how is that benefiting you?
Removes time it takes to post ads
REALTOR
What do you like best about the product?
The intended ease of consistent, automated, scheduled posts.
What do you dislike about the product?
Posts do not always post as scheduled. Many error messages with facebook.
What problems is the product solving and how is that benefiting you?
Brand and name recognition. Being easily recognizable helps keep me top of mind with potential clients.
Flexible Platform, but Setup Challenges Persist
What do you like best about the product?
I truly appreciate SOCi’s robust insights and reporting capabilities, which provide valuable data to assess performance quickly across all our store locations. The platform’s ability to easily group locations enhances our operational efficiency. Moreover, the customizable nature of SOCi is another significant strength; it allows us to modify attributes globally for all 2,500 store locations with remarkable speed. This adaptability is essential for managing a large number of stores, making transitions and adjustments both swift and effective.
What do you dislike about the product?
I find the support tickets to be slow in response time, which is problematic when urgent issues with store listings arise, and timely resolutions are necessary within the same day. Additionally, during the initial setup of SOCi, there were numerous challenges in aligning the data stream accurately, particularly concerning store hours, which resulted in a cumbersome implementation process.
What problems is the product solving and how is that benefiting you?
I use SOCi for managing store listings for 2,500 locations and quickly adapting store hours during events. It helps by being responsive and providing page template enhancements. The insights and easy location grouping aid in performance assessments.
Helpful Data and Automation, But Room for Improvement
What do you like best about the product?
I find the data provided very helpful, as it enables us to evaluate the results of our social media efforts. I also appreciate the automation available for the various social media channels.
What do you dislike about the product?
I find the user interface somewhat outdated, and on the landing page, we are unable to add a Google tag to measure clicks from our campaigns, which is crucial for us.
What problems is the product solving and how is that benefiting you?
it solves the problem of having presence on the web thru the landing page and the social media managment
Sometimes struggles with basic enterprise account management, though we've had a couple bright spots
What do you like best about the product?
We are locked in and not having to do the work to switch is a strong motivator to stay. The new UI on pages does seem to fix a few pain points, in good news.
What do you dislike about the product?
Very long list, up to and including this survey which has bizarre word count requirements. Very poor communication, tendency to prioritize selling new products to random people they find in LinkedIn at our company higher than informing me what's going on, a THREE DAY migration window on completely switching over new software, refusal to send us announcements or explanations or URLs through email so we have to wait for the meeting every time. Generally high price. Just so many incidents.. Example incident: Us getting told to use a certain email address for support incidents, getting utterly ignored at that email address for two weeks, for an error message about us not having access to delete accounts, then finally (in a meeting) getting told as an aside that it was never possible to delete accounts in the old interface (even though we've been doing so for years and the UI for it existed) and also the support function was moved to a UI that we weren't given access to until weeks after it was moved.
What problems is the product solving and how is that benefiting you?
A locator is a great CTA for a B to B to C business that does B to C advertising to serve as a proxy for measuring consumer intent to seek out our products.
Streamlined Platform But Overwhelming Details
What do you like best about the product?
I appreciate that SOCi combines everything into one platform, allowing for a streamlined and detailed approach to managing tasks. The simplicity of how everything works is particularly impressive, making it exceptionally user-friendly. Additionally, I value the ability to respond to reviews quickly and effectively, as this feature enhances communication with clients and aids in maintaining a positive reputation. The initial setup of SOCi was also very simple, which made the transition to using the platform smooth and hassle-free.
What do you dislike about the product?
I find that SOCi has a lot of information that doesn't pertain to me or my property personally. This makes the training content seem overwhelming and less relevant to my needs. Simplifying this by removing unnecessary information could make the training process more efficient and focused.
What problems is the product solving and how is that benefiting you?
I use SOCi for posting on social media and replying to reviews effectively, streamlining tasks on one detailed platform, and simplifying my workflow.
Soci Review
What do you like best about the product?
The ability to schedule posts on social media platforms and see them all in one place
What do you dislike about the product?
Changing hours on Google. This should be able to go through Google as an admin or business owner.
What problems is the product solving and how is that benefiting you?
Maintaining post traction and efficiency.
Not always very intuitive.
What do you like best about the product?
I think it gives a better overview than previous version.
What do you dislike about the product?
Not always intuitive and the language used is not always easy to understand (field descriptions are not straight forward).
What problems is the product solving and how is that benefiting you?
The fact that I can do mass uploads instead of entering each customer account separately --> time saving
The fact that I can manage the changes myself without having someone at SOCi doing the changes for me --> efficiency
The fact that I can manage the changes myself without having someone at SOCi doing the changes for me --> efficiency
Automates Social Media with Ease, Needs a Friendlier Login
What do you like best about the product?
I really enjoy using SOCi because it significantly simplifies the management of our social media presence by automating posts. This automation not only makes handling social media less time-consuming but also lightens the workload for our team, enabling us to focus on other critical tasks. Additionally, I find it extremely beneficial that SOCi allows us to gather all our reviews from various sites into a single platform, which is incredibly convenient and efficient. The feature that lets us approve posts after they've been created is a huge time-saver, allowing us to keep our social media content flowing smoothly without constant oversight. Furthermore, the AI capabilities that SOCi offers are impressive, adding a layer of efficiency and intelligence to our monthly operations and making it a tool worth continuing to use.
What do you dislike about the product?
I would make the login page more user-friendly and less commercialized.
What problems is the product solving and how is that benefiting you?
I find SOCi automates social media posts, making management easier and less time-consuming. It aggregates reviews into one platform, enhancing efficiency.
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