SOCi Platform
SOCi Inc.Reviews from AWS customer
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Missing Critical Notifications
What do you like best about the product?
It consolidates data well most of the time.
What do you dislike about the product?
It missed critical updates such as notifications on Google Reviews. We get them from Google directly, but they aren't coming in from Soci
What problems is the product solving and how is that benefiting you?
Streamlining and speeding up customer responces.
love it so easy to use
What do you like best about the product?
easy to schedule and repeat, easy to link
What do you dislike about the product?
nothing i love this app its so helpful to my business
What problems is the product solving and how is that benefiting you?
scheduling posts and giving feedback
Social
What do you like best about the product?
Marketing my business and connecting with others
What do you dislike about the product?
I have not used it enough yet to determine anything I dont like
What problems is the product solving and how is that benefiting you?
Helping us market our business
Effortless Social Media Management for Individuals
What do you like best about the product?
I really like SOCi because it just takes care of all my social media for me, which is a huge relief. I love that I can just set it and go, scheduling posts for months in advance without having to worry about it. It's very easy to set up as well, which is great for someone like me who runs a small, one-person operation.
What do you dislike about the product?
I only own one location, and they want us to have multiple, but I just own one. So it'd be nice to learn about just one location. Just, have, like, maybe a training on just a single location.
What problems is the product solving and how is that benefiting you?
SOCi handles all my social media, allowing me to schedule posts months in advance without worry.
An Abundance of Tools and Information That Delivers
What do you like best about the product?
The abundance of tools and information available is a real strength.
What do you dislike about the product?
Reporting could be better, and bulk updating could use improvement as well.
What problems is the product solving and how is that benefiting you?
Managing multiple locations
New Store Owner
What do you like best about the product?
Everything can be managed from 1 place,.
What do you dislike about the product?
Need more time in Soci to provide this feedback.
What problems is the product solving and how is that benefiting you?
Need more time but from what I can tell right now it helps keeps things in 1` place and organized.
Exceptional Support for Reviews and Social Media
What do you like best about the product?
I appreciate that SOCi helps reply to reviews and ensures they are not scams, which is crucial for my work. Additionally, SOCi supports our social media pages effectively by posting about local events and specials we have. It's great and very helpful in this regard. The setup was super easy since it was done for us.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
SOCi helps by managing and responding to reviews, ensuring they aren’t scams. It also assists with social media by posting local event updates and specials.
Time-Saving Tool with Room for Customization
What do you like best about the product?
I like SOCi's interface and ease of use. It really saves me a lot of time.
What do you dislike about the product?
The auto responses do not allow me to edit them.
What problems is the product solving and how is that benefiting you?
SOCi saves me a lot of time by handling the response to many five-star reviews our businesses receive.
Useful
What do you like best about the product?
I like that SOCI condenses all platforms from one base to schedule posts. The quality control from unlocking and controlling posts from multiple businesses is very helpful.
What do you dislike about the product?
I would like easier access to training videos on my home profile that explain how to create posts.
What problems is the product solving and how is that benefiting you?
It allows me to pre-set engagements to multiple platforms, saving time and viewing data to see who i should target in my audience.
Comprehensive Features, Improved Response Times
What do you like best about the product?
I use SOCi for listings management and review responses. It helps with quicker response times. I find the aggregated data really interesting to use, and the AI review responses are useful. SOCi has a lot more capabilities and support compared to BrightLocal.
What do you dislike about the product?
Nothing so far but I'm still finishing onboarding.
What problems is the product solving and how is that benefiting you?
I use SOCi for listings management and review responses. It provides quicker response times and the aggregated data is really interesting to use. The AI review responses are also useful.
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