SOCi Platform

What do you like best about the product?

Easy to use and everything all in one platform

What do you dislike about the product?

I do not have any dislikes yet; great software.

What problems is the product solving and how is that benefiting you?

Be able to engage with my community on all platforms

What do you like best about the product?

Having AI assist with the responses to customers

What do you dislike about the product?

I haven't found any issues yet as I'm just starting to use it.

What problems is the product solving and how is that benefiting you?

I am not sure yet as I need to be able to start using it first.

What do you like best about the product?

The calendar view and linking with my external socail media accounts allows me to plan and preschedule all my social media (except Nextdoor).

What do you dislike about the product?

That I can't schedule to Nextdoor - and that sometimes my Facbeook account gets "unlinked" and I have to relink it. This often means having to recreate future posts which are lost due to the relinking.

What problems is the product solving and how is that benefiting you?

I can plan a whole bunch of social media posts and see how they all fit together. If I need, I can always tweak them later if something else comes up but at least they are scheduled to do out, so I can be creative in blocks of time and have everything ready to go, rather than using some external means and then have to paste them into each channel.

What do you like best about the product?

Soci makes it simple to post on multiple platforms across the entire business portfolio. We are able to schedule and monitor content for locations nation wide all in one easy to navigate scheduler page.

Their support team is also top notch and always quick to reply.

What do you dislike about the product?

Occasionally Soci does feel reactive in its implementation of features.
I feel like our account reps are also very busy and it leave little time outside our short meetings to really dig into the meat and potatoes of the platform.

What problems is the product solving and how is that benefiting you?

Every platform wants you to schedule your content on their site, but none of them are well designed and constantly shift. Facebook and Instagrams Meta Suite is a maze that changes one week to the next, LinkedIns scheduler is overly simplistic, Xs is locked behind a paywall, and learning how to use Googles could be an entire job in and of itslef.

Soci simplifies the whole thing into a single understandable process for all sites, while still offering the in depth analytics. These analytics feel far more transparent and readily available than other sites, and since they are all located in one place, it makes them easily comparable.

What do you like best about the product?

being able to send out to multiple social media platforms

What do you dislike about the product?

Not sure how to add more social media sites. Need to be able to add more than one image as well as add links to images.

What problems is the product solving and how is that benefiting you?

Cutting back on work by sending to multiple sites.

What do you like best about the product?

I'm new so I haven't really had any experience with it.

What do you dislike about the product?

Even if I reply to a review online, SOCi will come behind me, delete my response and reply to the review.

What problems is the product solving and how is that benefiting you?

I'm new so I haven't really had any experience with it.

What do you like best about the product?

easy response to reviews and easy to operate

What do you dislike about the product?

sign in process and easy link needed for response

What problems is the product solving and how is that benefiting you?

easy to keep up with customer

What do you like best about the product?

The ease of use and being able to schedule posts to go out whenever I want them to. I can make several in a day and not have the mental load of constantly making content

What do you dislike about the product?

ability to see if you've gained followers on a specific post

What problems is the product solving and how is that benefiting you?

making it easier to increase my social presence without feeling overwhelmed with posting daily

What do you like best about the product?

Your help for responding to the comments

What do you dislike about the product?

Everything seems fine to me. I haven't had any issues.

What problems is the product solving and how is that benefiting you?

It helps us save time and see statistics and recommendations.

What do you like best about the product?

SOCi allows me to schedule posts in advance. I am able to link my social media posts.

What do you dislike about the product?

SOCi is a little complex. It takes time to learn the features.

What problems is the product solving and how is that benefiting you?

How to post for different stores from one location.