SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easy Access to All Platforms with a Proactive Posting Calendar
What do you like best about the product?
All social media platforms and actions are easily accessible. Also love the proactive posting calendar
What do you dislike about the product?
There is a lot of information and at first glance it can be overwhelming.
What problems is the product solving and how is that benefiting you?
Love being able to decide on social media posts in advance and then schedule in advance. Saves time.
I also love being able to access reviews and having the help of AI to help me provide a more polished response
I also love being able to access reviews and having the help of AI to help me provide a more polished response
Streamlined Engagement with Efficient AI and Reporting
What do you like best about the product?
I like that SOCi places all reviews and posts in one location, making it easy to respond across different platforms. The AI assistance with reviews is a real time saver. I also love the clean, easy UI and the reporting functionality. The ease of use increases my efficiency, allowing me to spend more time helping clients, patients, and employees. The initial setup was very easy, and I even gave it a 10 for being really easy to use and increasing efficiency.
What do you dislike about the product?
I like to print reviews to give as positive shout outs to the staff. Maybe a cleaner, nicer print option?
What problems is the product solving and how is that benefiting you?
SOCi places reviews, social media posts, and analytics in one location, making it easy to respond across platforms. The AI assists with reviews, saving time. The clean UI and great reporting increase efficiency, allowing more focus on clients, patients, and employees.
Effortless Multi-Platform Scheduling Made Easy
What do you like best about the product?
The ease of scheduling to several platforms
What do you dislike about the product?
I wish there was more content available in th library
What problems is the product solving and how is that benefiting you?
One post to several platforms
Streamlined Social Media Management with Clear Metrics
What do you like best about the product?
I really like that everything I need for posting is in one place with SOCi. It simplifies managing social media by allowing me to post across Facebook, Instagram, and Google without opening multiple pages or platforms. The feature that consolidates comments, reviews, and feedback makes it easy to respond. I appreciate how clear the notifications are and how easy it is to track metrics, which helps me stay on track with my goals. Being able to blast out a post to everything is very convenient.
What do you dislike about the product?
I don't quite understand if it's useful for reels and stories as much. Those integrations aren't quite as clear. The normal photo/video posting is the default, so it's easy to understand. To post a story it looks like it's just a checkbox. It would be nice to have a different tab or section for a reel or story if possible.
What problems is the product solving and how is that benefiting you?
SOCi consolidates everything I need for posting and managing comments, reviews, and feedback, making responses easy. I don't have to open each social media page individually, and I appreciate being able to track metrics to hit my goals.
AI-Driven Efficiency for Social Media Management
What do you like best about the product?
I find the AI auto-generated responses in SOCi amazing and extremely helpful for my veterinary clinic. I really like the ability to schedule posts, which is very helpful as it allows me to set a future date for social media posts and complete them in advance when I'm not as busy.
What do you dislike about the product?
Not much explanation on how to read the graphs and charts. Seems busy.
What problems is the product solving and how is that benefiting you?
I use SOCi for our veterinary clinic to view reviews and maintain social media pages. The AI-generated responses are amazing and extremely helpful, while scheduling posts helps me manage timing better by allowing me to plan ahead when I'm less busy.
All Social Accounts in One Place, Plus Powerful Reach & Engagement Insights
What do you like best about the product?
Having all social media accounts in one area to respond to reviews and ratings is very helpful. SOCi is so easy to use. I can quickly log in and answer reviews in no time at all. I like the premade templates for answers as well. I love how easy it is to create posts as well. I also like that we can see reaches, engagements, peak times and demographics. All information that is important when trying to build up rapport through social media platforms.
What do you dislike about the product?
I do not have anything that I dislike at this time about SOCi.
What problems is the product solving and how is that benefiting you?
SOCi is saving me time because everything is logged into one place and I don't have to go to every different platform to process reviews.
Dashboard Makes Scheduled Posts Easy to Manage
What do you like best about the product?
The ability to have a dashboard and see scheduled posts.
What do you dislike about the product?
If I want to say something different on two different platforms, it doesn't really save me any time.
What problems is the product solving and how is that benefiting you?
We have multiple business units and multiple social channels, so it helps me track everything appropriately.
Streamlines Local Marketing with Ease
What do you like best about the product?
I like SOCi because it balances centralized control with local flexibility, making it user-friendly and simplifying otherwise time-consuming tasks. SOCi makes our marketing more efficient, consistent, and scalable. I find the review management tools, listing management feature, and user-friendly dashboard incredibly helpful. These tools help us scale local marketing effectively, improve visibility, and support our team with a powerful and easy-to-use platform. I appreciate the support during the setup process, which made it easy.
What do you dislike about the product?
Occasionally, certain tasks take more clicks or load time than expected.
What problems is the product solving and how is that benefiting you?
SOCi helps us centralize review management, ensure consistent listings, and maintain brand consistency. It simplifies local marketing, making it more efficient and scalable.
SOCI Makes Social Scheduling Fast and Easy to Customize
What do you like best about the product?
I use SOCI to post to my business’s main social media accounts, and it helps tremendously with saving time and planning ahead. I also like that it lets us customize each account, so the content can be tailored appropriately for each platform.
What do you dislike about the product?
It can feel a little intimidating at first, especially when you’re just getting started.
What problems is the product solving and how is that benefiting you?
It saves me time because I don’t have to bounce back and forth between my platforms.
Easy-to-Use Format That Just Works
What do you like best about the product?
I like their easy to use format, and how promptly they alert me of new reviews via email.
What do you dislike about the product?
To be honest, I don't have any negative things to say about SOCI. I haven't had to use their customer support yet but would like to assume that they would be helpful.
What problems is the product solving and how is that benefiting you?
SOCI keeps everything from social media to clinic reviews all in one easy place for me to access and manage.
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