SOCi Platform
SOCi Inc.Reviews from AWS customer
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All-in-One Platform with Helpful AI and Smooth Integrations
What do you like best about the product?
It blends all platforms into one, making it easier for us to track all data. The AI feature also helps as we do not need to waste time to write reviews. The performance and the inbuilt integrations definitely help. As of now we are using the free version, hence we are not paying anything yet.
What do you dislike about the product?
It’s disappointing that I’m not able to integrate with Medallia; that would have been really helpful.
What problems is the product solving and how is that benefiting you?
It helped me ease my time and focus on other important tasks.
Login and Store Hours Update Changes Made Setup Frustrating
What do you like best about the product?
I like the agent that optimizes store listings. They are also very responsive and get to tickets really quickly
What do you dislike about the product?
they changed the way they did store hour update requests a bit ago and we weren't able to log in. it took a really long time for them to set us up and get us logged in and that was super annoying
What problems is the product solving and how is that benefiting you?
updating store hours helps us give our customers accurate info
Smart, Easy Social Posts for All My Accounts in One Place
What do you like best about the product?
I like that I can create social media posts for all of my accounts in one place. I also like how smart it is and how easy it is to use. I can type in what I want to say, and it improves it for me.
What do you dislike about the product?
The main issue I’ve run into so far is having a hard time going back and deleting a post from the previous day when it needed corrections. Also, some of the posts that get created can sound and look like they were made by AI, so they usually need a bit of editing before I post them. This isn’t a major problem, but it would be really helpful to have an option to go back and edit a post afterward, just in case something was missed or overlooked
What problems is the product solving and how is that benefiting you?
The more I edit and post, the more SOCi learns and grows. It’s learning what I look for and like versus what I don’t like. The more I continue to use it, the better it understands what I want and can adjust or correct itself accordingly. I really like this app because it makes posting convenient and not robotic.
SOCi Centralizes Multi-Location Management and Keeps Brand Consistency
What do you like best about the product?
The most helpful aspect of SOCi is its ability to centralize multi-location management into a single dashboard. For a franchise model with dozens of locations, the platform excels at maintaining brand consistency while allowing for localized social media engagement.
What do you dislike about the product?
While the platform is powerful, the user interface can feel a bit cluttered when managing a high volume of locations simultaneously. Navigating between deep-level analytics for specific territories and the global overview sometimes requires more clicks than expected. A more streamlined, intuitive 'quick-switch' toggle for individual location dashboards would greatly improve daily efficiency.
What problems is the product solving and how is that benefiting you?
Before using SOCi, gathering a holistic view of our digital performance across all locations was a fragmented, manual process involving multiple spreadsheets.
SOCi provides a unified analytics suite that shows us exactly how our localized marketing efforts are performing. We can now identify which locations are excelling and which need more support, allowing us to make data-driven decisions on where to allocate our marketing resources for the best ROI.
SOCi provides a unified analytics suite that shows us exactly how our localized marketing efforts are performing. We can now identify which locations are excelling and which need more support, allowing us to make data-driven decisions on where to allocate our marketing resources for the best ROI.
Effortless Monthly Posting Across All My Social Media Pages
What do you like best about the product?
I like how it posts to all my social media pages, and that I can set it up to be done on a monthly basis.
What do you dislike about the product?
It can be a little time-consuming at times, but overall I think it’s a great social media tool.
What problems is the product solving and how is that benefiting you?
SOCi mainly addresses the complexity and inefficiency of managing local marketing at scale, particularly for multi-location businesses.
Clear Diagrams and Detailed Explanations Made Setup Easy
What do you like best about the product?
The detail explanations with diagrams made it easy to follow and set up How easy the program was to navigate
What do you dislike about the product?
There really wasn't anything to dislike about this course it was very straight forward and easy to follow
What problems is the product solving and how is that benefiting you?
It helps to navigate the Facebook account and all the social media platforms as my company wants them to be
One Size Fits All Tool for Marketing - Must Implement
What do you like best about the product?
Soci was very easy to integrate, and is limited on its performance issues. Overalll, we're very satisfied with the easiness SOCI creates for our marketing. It was easy to setup, easy to explain to new employees, and has very effective features with the new AI implimentations. I don't personally know what we pay to use SOCI, but given that it's been installed by our Corporate, I'm sure it's something valuable.
What do you dislike about the product?
I cannot personally attest to anything I *dislike* about SOCI, but it would be nice to implement things other than post for the feed and stories or communications. If you could set up events, or other similar things I think SOCI could be a bigger investment.
What problems is the product solving and how is that benefiting you?
SOCI is a huge problem solver for our marketing and lead outsourcing. We are seeing a huge return of investment when we spend the time scheduling quality posts. The amount of leads and member signups we receive skyrockets.
Effortlessly Manage Multiple Social Platforms in One Place
What do you like best about the product?
The ability to manage multiple social platforms at one time.
What do you dislike about the product?
There is a bit of a learning curve, but that is not something I cannot overcome.
What problems is the product solving and how is that benefiting you?
The speed of scheduling out the month saves lots of time ensuring posts are done timely.
Promising Social Media Tool with AI Concerns
What do you like best about the product?
I appreciate the social media features of SOCi because it's one less thing that we have to rely on our on-site teams to handle.
What do you dislike about the product?
When we've worked with some AI things before, things haven't seemed as smooth as promised. So that's something that I'm a little bit concerned about. But we'll see how it goes!
What problems is the product solving and how is that benefiting you?
SOCi helps our marketing team work more efficiently and effectively. Many features reduce the workload on our on-site teams.
great product for my business
What do you like best about the product?
easy to use and takes some work off my plate
What do you dislike about the product?
nothing that I have found yet. I need to remember to review the selection weekly
What problems is the product solving and how is that benefiting you?
helping keep my social media active
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