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SOCi Platform
The Marketing Platform for Multi-Location Brands. We empower multi-location brands to scale marketing efforts across all digital channels in a way that's brand directed, locally perfected, and data connected. As one central place to scale marketing, SOCi is the only platform built for both enterprise and local teams
Reviews (4635)
good
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
SOCi makes it easy to manage multiple locations in one place. I like how it simplifies review responses, social posting, and keeps our brand consistent while saving time.
What do you dislike about the product?
The platform can sometimes feel a bit complex, and certain features take time to learn. It would also be helpful if reporting and analytics were more customizable and easier to navigate.
What problems is the product solving and how is that benefiting you?
SOCi solves the challenge of managing multiple locations by bringing social media, reviews, and listings into one platform. This helps us stay organized, respond to customers quickly, and keep our brand consistent across all stores, saving time and improving overall customer engagement.
just started using soci
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
I like that it can make things easier and efficient
What do you dislike about the product?
im not sure yet I just started using it.
What problems is the product solving and how is that benefiting you?
answering surveys
Marin L.
Great for Managing Multiple Restaurant Locations, but AI Captions Can Feel Generic
Reviewed on Jul 28, 2026
Review provided by G2
What do you like best about the product?
I like that we can manage several of our clients' restaurants in SOCi. I find the group function super helpful in selecting specific locations at once to manage.
What do you dislike about the product?
Sometimes I find the AI generated captions read too AI.
What problems is the product solving and how is that benefiting you?
SOCi is helping us manage many clients at a time.
Retail
Good
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
Respond to comments on social media posts. Social media engagement
What do you dislike about the product?
Its to hard to set up. Please make easier. This survey is rediculous
What problems is the product solving and how is that benefiting you?
Social media engagement
Easy to use
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
I like that I scan schedule posts in advance
What do you dislike about the product?
nothing just yet, everything is running nicely so far
What problems is the product solving and how is that benefiting you?
It is helping with my social media posting, which I do not always have time for, but need to make sure I am posting
Real Estate
Community Manager
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
Provides feedback, positive and negative
What do you dislike about the product?
still new to using the SOCi tool, will follow up
What problems is the product solving and how is that benefiting you?
provides Insite in areas that may need improving and let us know what is working
Restaurants
my first time doing this
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
I have not used this platform yet. I will be able to give feedback later.
What do you dislike about the product?
My first time using this platform, so I don't know how this works yet.
What problems is the product solving and how is that benefiting you?
Reply to customers' reviews.
Hospitality
?
Reviewed on Jul 20, 2026
Review provided by G2
What do you like best about the product?
This is new to me so I do have an opinion
What do you dislike about the product?
Have not used it yet so I do not have an opinion
What problems is the product solving and how is that benefiting you?
Reviews
Veterinary
Great tutorials, a lot to learn how to navigate program.
Reviewed on Jul 19, 2026
Review provided by G2
What do you like best about the product?
Provides clear and informative information
What do you dislike about the product?
a bit hard to navigate without the tutorials
What problems is the product solving and how is that benefiting you?
makes all platforms visible on 1 site for easy access to what we need to work on to get our information out there.
Great tool for customer service
Reviewed on Jul 19, 2026
Review provided by G2
What do you like best about the product?
it gives me quick snap of my customer review
What do you dislike about the product?
Its quick. I get alert immediately how customer review was.
What problems is the product solving and how is that benefiting you?
its letting me know how my customer felt about their visit