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SOCi
What do you like best about the product?
Seeing everything in one place at the same time just makes it easier to organize
What do you dislike about the product?
Can't really think of any, its user friendly
What problems is the product solving and how is that benefiting you?
responding to reviews, organizing posts in all platforms, storing photos.
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Sales rep promises the world; reality is much less rosy.
What do you like best about the product?
We use 3 different Soci products. I am only satisfied with their reputation management system, which is the most economical product. It makes responding to reviews, using templates and/or AI, quick and easy. It also provides a lot of good reporting and data. We are very pleased with that product.
What do you dislike about the product?
Their listings and smartbot product just did not live up to the hype at all. SmartBot allows you to have a customized chatbot on your Facebook, website, and Google profiles. Google is sunsetting this feature -- so one of the three outlets is gone -- and they won't adjust pricing, even though Google was the outlet with the most traffic. The other big disappointment is the lack of expertise their reps have with their own product. Finally, many features do not work as promised. Seven months later, the answer is still the same -- it is a Google issue, not a Soci issue. However, we are paying Soci for these features, and they aren't delievering.
What problems is the product solving and how is that benefiting you?
Alerting us to reviews and allowing us to quickly respond.
I have not worked with SOCI long enough to give a good recommendation
What do you like best about the product?
Not sure just yet need to work with it more.
What do you dislike about the product?
I have no complaints at this time. Need to work with it more.
What problems is the product solving and how is that benefiting you?
I have not worked with SOCi long enought to give my thoughts on the benefits or problems for me at this time.
Super User Friendly
What do you like best about the product?
I'm a new user to SOCi, but so far, love everything about the platform. I do not come from a background of social media management, but as a small business owner, this is one of the many hats I have to wear. SOCi makes this so much easier for me!
What do you dislike about the product?
I haven't come across any so far. I do wish that I could include text on stories when I toggle to post on IG story and feed, but I don't know that any platform has that capability? I always just have to go into my account and do it manually. If that feature were available, it would be fewer steps. Or, if I could just post my entirefeed post as a story itself that is clickable to get to the original post (if that makes sense). There may be a way to do this that I am not aware of.
What problems is the product solving and how is that benefiting you?
Putting everything in once place for social media management. We are in preopening so I don't have any reviews yet, but I'm looking forward to utilizing this feature, as well.
Everything is in one place to manage
What do you like best about the product?
I like that everything is in one place that I can manage it at once. I don't have to go log into other apps and spend the time to figure something out for each place. I also like the ability to respond to reviews immediately as I get reminders sent via email. I find SOCi fairly easy to navigate and use after some training and playing around.
What do you dislike about the product?
I think I am underutilizing some of the features that SOCI has to offer as I am not as familiar with everything it can do. I also don't have the time to necessarily spend on it to know everything.
What problems is the product solving and how is that benefiting you?
not having to log on to several systems - it's all in one place
Easy to navigate
What do you like best about the product?
Its super user friendly and very easy to navigate to each different section.
What do you dislike about the product?
I just wish it had a few more different selections for the auto replies for the google reviews
What problems is the product solving and how is that benefiting you?
It is making the ease of replying to google reviews so smooth and without mistakes.
Streamlined Social Media Management with SOCi: A Game-Changer for Our Travel Agency
What do you like best about the product?
We've been using SOCi (Social Pro) from Travel Leaders Network for our social media postings, and it has been a game-changer for us! The platform has streamlined our social media management, making our lives so much less hectic. With SOCi, we can effortlessly schedule and post content across various social media platforms, ensuring we always stay connected with our audience. The intuitive interface and powerful tools have saved us so much time, allowing us to focus more on creating engaging content rather than managing multiple accounts. We highly recommend SOCi to any travel agency looking to simplify and enhance their social media strategy!
What do you dislike about the product?
We wish it would post more content to X and TikTok.
What problems is the product solving and how is that benefiting you?
Overall just time worrying about what to post on which platforms and when. SOCi has taken all that stress away and made it easy to manage posting to multiple social media platforms.
Very easy platform
What do you like best about the product?
I like using this for social media and review management
What do you dislike about the product?
Sorting reviews to reply by platorm type is difficult.
What problems is the product solving and how is that benefiting you?
Ease of posting
Great Platform for Multiple Assets Companies
What do you like best about the product?
The ease of use is worth every penny! Ease of implementation and integration with a broad amount of teams. I like the support center database its easy to search for the things you need. Easy reporting dashboard to view with great visuals.
What do you dislike about the product?
It would be great to have an AI feature to integrate with the speed of answering reviews. The onboarding process could be more clear-cut. Or have onboarding go through the support portal.
What problems is the product solving and how is that benefiting you?
Having all reviews from multiple channels filter into one place has helped our teams tremendously. Also, it has helped reporting to gather a holistic sentiment throughout our digital footprint
Easy to use and get started!
What do you like best about the product?
Easy to connect and link my social media accounts.
What do you dislike about the product?
Sometimes you have to reset the system or cookies when linking accounts.
What problems is the product solving and how is that benefiting you?
Less time being spent on social media, since I can automate most posts.
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