SOCi Platform
SOCi Inc.Reviews from AWS customer
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Great product
What do you like best about the product?
Very easy to use and understand.Very easy to keep track of previous use.
What do you dislike about the product?
nothing everything seems to be spot on and easy to use and understand
What problems is the product solving and how is that benefiting you?
great for checking in on other store locations
Easy to Navigate, Extremely Helpful Training
What do you like best about the product?
The most helpful is the training graphics and videos!
What do you dislike about the product?
Nothing so far! I am fairly new however, but so far so good!
What problems is the product solving and how is that benefiting you?
Time!
Marketing and Leasing Coordinator
What do you like best about the product?
Its easy to use, navigate and post social media content
What do you dislike about the product?
Sometimes it can be hard to accomplish simple tasks
What problems is the product solving and how is that benefiting you?
Helps figure out the algorithm and when's the best time to post
Best Review
What do you like best about the product?
Posting on social media is easier then before
What do you dislike about the product?
Nothing its great its very helpful in many ways
What problems is the product solving and how is that benefiting you?
Posting more for us
User Friendly, Easy to Navigate
What do you like best about the product?
I like how simple the platform is, and how easy the training is to follow. It isn't long training and can be completed in a few hours. I appreciate the options to customize a workbook to your specific tools and ability to make notes while training.
What do you dislike about the product?
Not applicable, I really like everything that SOCi has done so far and therefore have no complaints.
What problems is the product solving and how is that benefiting you?
Being able to optimize listings at a faster rate and having AI suggestions which are easy to implement and easy to track!
Decent Start
What do you like best about the product?
I'm just going to write a general positive / negative overview in each box
POSITIVES
My company honestly glazed over this when they were explaining how to use this program. At first, wasn't a fan. At all. Now, after realizing my role wasn't the one it was supposed to be, it's better. I appreciate that most of everything I focus on in my line of work is in one place, and I'm looking forward to when corporate moves forward with the social part of SOCi.
Customer support has been quick to assist. I use this program a few times a week, so I would appreciate if some things could get fixed or updated. Other than my nitpicks, it's pretty much like any other platform, so it's easy to integrate.
POSITIVES
My company honestly glazed over this when they were explaining how to use this program. At first, wasn't a fan. At all. Now, after realizing my role wasn't the one it was supposed to be, it's better. I appreciate that most of everything I focus on in my line of work is in one place, and I'm looking forward to when corporate moves forward with the social part of SOCi.
Customer support has been quick to assist. I use this program a few times a week, so I would appreciate if some things could get fixed or updated. Other than my nitpicks, it's pretty much like any other platform, so it's easy to integrate.
What do you dislike about the product?
NEGATIVES
I'm trying to figure out how to create individual GMB QR codes for users so that we can track which technicians are asking and receiving reviews. We created an incentive program for our technicians, making it a little friendly competition, and I think this would be a killer way to make sure we're rewarding those who are taking the extra step.
Additionally, the website UI can be improved. The data provided is pretty good, but there's something monotonous about it and there's a lot of information that needs to be more... obvious? I would like to preview templates / campaigns and see recipients just in my location - I don't need to see all of ServiceMaster's recipients. I SEE that it was sent to 12 people, but when I go to view who it was sent to, I get 300 pages and I'm unable to filter (just A-Z).
Implementation was a little rough just because of all of the roles and having very limited access to managing your own franchise as a local user account. I am unable to get access to different types of roles other than "franchise owner" and "manager."
I'm trying to figure out how to create individual GMB QR codes for users so that we can track which technicians are asking and receiving reviews. We created an incentive program for our technicians, making it a little friendly competition, and I think this would be a killer way to make sure we're rewarding those who are taking the extra step.
Additionally, the website UI can be improved. The data provided is pretty good, but there's something monotonous about it and there's a lot of information that needs to be more... obvious? I would like to preview templates / campaigns and see recipients just in my location - I don't need to see all of ServiceMaster's recipients. I SEE that it was sent to 12 people, but when I go to view who it was sent to, I get 300 pages and I'm unable to filter (just A-Z).
Implementation was a little rough just because of all of the roles and having very limited access to managing your own franchise as a local user account. I am unable to get access to different types of roles other than "franchise owner" and "manager."
What problems is the product solving and how is that benefiting you?
Getting everything in one place.
Easy Scheduling, But App Needs Improvement
What do you like best about the product?
I appreciate how SOCi simplifies scheduling for our social media, making the process manageable and efficient. I like having the functionality available on both the app and laptop, which is convenient for my workflow. Overall, I find the full package of features provided by SOCi to be satisfying and well-rounded.
What do you dislike about the product?
I would prefer better app performance, specifically regarding the functionality and placement of the save/send button.
What problems is the product solving and how is that benefiting you?
I find the product makes scheduling our social media easy, with functionality across both the app and laptop.
Great trainings
What do you like best about the product?
The dashboard is simple on not overcomplicated. I like that I have access to tools and analytics at my fingertips. I've only done one webinar but after doing this first one, I'll definitely be doing more.
What do you dislike about the product?
I can't think of too many off the top of my head as I haven't used the platform in too much depth yet.
What problems is the product solving and how is that benefiting you?
I'm a Farmers insurance agent. I've been paying for another SEO company to do what I believe SOCI might already be doing. The SOCI dashboard is far more robust than my current SEO company.
SOCi is a fantastic tool for small business social media management!
What do you like best about the product?
As a busy social media manager, one thing I really appreciate about SOCi is the ability to schedule posts months in advance. Unlike other media scheduling platforms, which only allow you to schedule up to 29 days, SOCi gives me the flexibility I need and the peace of mind in knowing that my posts will go up on time.
What do you dislike about the product?
While I appreciate the tools offer by SOCi overall, one drawback of the platform is the less than ideal user interface. Sometimes the website can be a bit confusing to navigate and it requires me to switch between different pages to find all the info I need.
What problems is the product solving and how is that benefiting you?
Using SOCi allows fro more time in my day by allowing me to schedule social media posts in advance and to multiple platforms at one time.
Working with SOCI has allowed our business to streamline many tasks
What do you like best about the product?
I love that we can manage so many aspects of our business in one space, socials, reviews, online listings, and website pages. Ease of use and support are a big plus.
What do you dislike about the product?
In the past year we have had a lot of turn over in terms of CSM which did affect our support and moving forward on a few projects.
What problems is the product solving and how is that benefiting you?
Managing 40+ facebook pages for all our locations and helped rebuild all of our website location pages
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