Sold by: Yext
Wherever your customers seek information or make decisions in a digital world, Yext puts your brand front and center to deliver impact for your business.
Overview
Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers anywhere in the digital world.
Yext Content The foundation for building powerful digital experiences starts with content management. Yext experiences are built on Content, a headless Content Management System (CMS) structured with real-world entities and their relationships. Our Connectors framework and Content Delivery API make it easy to unify your content and deliver it anywhere.
Yext Search Build amazing AI-powered search experiences based on natural language understanding and a multi-algorithm approach. From backend configuration to frontend customization, Search provides the tools you need to answer your users questions on your website, in your app, or anywhere people are searching.
Yext Listings In addition to the first-party experiences you can build on the Yext platform, Yext also boasts a network of 200+ third-party publishers to push your brand's data to. These integrations include: Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, Meta, and many more.
Yext Reviews Yext provides the tools to monitor & analyze reviews, respond to reviews using a number of intelligent response methods, and generate first-party reviews for your locations, people, products, and more.
Yext Analytics Actionable insights are critical for optimizing your digital experiences. Yext unifies data sources from across the web to bring you a comprehensive view of your customer interactions across all digital touchpoints.
Yext Pages Pages is the complete development toolbox for content editors and developers to build high performance web pages at scale. State-of-the-art streaming static generation infrastructure allows your teams to build fast and user-friendly websites.
Yext Social Manage and amplify your brand's social presence across a variety of 3rd party sites like Apple, Facebook, Google, and Instagram. Create, respond, and track performance without leaving our platform.
Yext Chat Deliver an LLM-powered chatbot that answers users' questions based on your content, collects user inputs, and performs configured tasks. Spend your limited time on strategic initiatives, not conversations that could be automated.
Public offer is for Yext Search. For all other platform components and for custom pricing, EULA, or a private offer, please contact AWS-Marketplace@yext.com .
Highlights
- The Yext Digital Presence Platform enables you to iterate as your needs change. Choose any combination of products and easily integrate with other tools.
- With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers anywhere in the digital world.
- Yext was named a major player in the IDC Marketscape for our approach to search and knowledge discovery. The world's leading brands like Samsung, FedEx, Subway build on Yext.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
20K Searches | Basic Plan | $5,000.00 |
Vendor refund policy
Purchased subscriptions may not be cancelled and all fees paid are non-refundable
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please visit our help site here: https://help.yext.com/hc/en-us or check out the Hitchhikers platform here: https://hitchhikers.yext.com/home/ support@yext.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Jonathan C.
Run. Just Run. Worst Customer Support I’ve Encountered in 12 Years
Reviewed on Apr 01, 2025
Review provided by G2
What do you like best about the product?
Ease of use and maintaining listings. Updating all directories.
What do you dislike about the product?
Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.
We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.
What problems is the product solving and how is that benefiting you?
Nothing that nobody else isn't. They own the listings, so if you leave, you lose all the progress. But customer support is more important to me and it does not exist at Yext.
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Ash J.
Customer support is awful
Reviewed on Mar 14, 2025
Review provided by G2
What do you like best about the product?
Used the tool in the past and when its all synced up it really simplifies managing multiple location listings. But if you have any issues, don't expected the support to resolve this.
What do you dislike about the product?
Customer support is shocking, i've had issues with synced up listings and asked for help and been ignored multiple times over the last year. I messaged them about adding another listing to my contract and received a message straight away, it says a lot
What problems is the product solving and how is that benefiting you?
nothing currently due to non synced listings and now seeing listings being removed from Google or information on them being incorrect
Anne B.
Very easy to navigate and the best platform I've used in a while
Reviewed on Mar 07, 2025
Review provided by G2
What do you like best about the product?
What I like most about Yext is how easy it is to navigate. If I need assistance, I can read on how to implement something step by step.
What do you dislike about the product?
What I don't like is how long it take for information to integrate from different platforms. I know that's not at the fault of Yext but it can take weeks for listings to go from pending to synced.
What problems is the product solving and how is that benefiting you?
Helping us respond to our customers' reviews and making sure our listing is updated frequently and consistently.
Sara B.
Really knowledgable about the space, great, proactive recommendations
Reviewed on Mar 04, 2025
Review provided by G2
What do you like best about the product?
The client service team and Proactive recommendations
What do you dislike about the product?
Can be pricy when trying to give access to a lot of stakeholders
What problems is the product solving and how is that benefiting you?
MANY different google business profiles and helping us optimize them
Jocelyn B.
Rate Loan Officers webpages live on Yext
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO.
What do you dislike about the product?
It seems to have some tech glitches.....
What problems is the product solving and how is that benefiting you?
It helps our Loan Officers build their SEO seamlessly.