Sold by: Yext
Deployed on AWS
Wherever your customers seek information or make decisions in a digital world, Yext puts your brand front and center to deliver impact for your business.
4.4
Overview
Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers anywhere in the digital world.
Yext Content The foundation for building powerful digital experiences starts with content management. Yext experiences are built on Content, a headless Content Management System (CMS) structured with real-world entities and their relationships. Our Connectors framework and Content Delivery API make it easy to unify your content and deliver it anywhere.
Yext Search Build amazing AI-powered search experiences based on natural language understanding and a multi-algorithm approach. From backend configuration to frontend customization, Search provides the tools you need to answer your users questions on your website, in your app, or anywhere people are searching.
Yext Listings In addition to the first-party experiences you can build on the Yext platform, Yext also boasts a network of 200+ third-party publishers to push your brand's data to. These integrations include: Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, Meta, and many more.
Yext Reviews Yext provides the tools to monitor & analyze reviews, respond to reviews using a number of intelligent response methods, and generate first-party reviews for your locations, people, products, and more.
Yext Analytics Actionable insights are critical for optimizing your digital experiences. Yext unifies data sources from across the web to bring you a comprehensive view of your customer interactions across all digital touchpoints.
Yext Pages Pages is the complete development toolbox for content editors and developers to build high performance web pages at scale. State-of-the-art streaming static generation infrastructure allows your teams to build fast and user-friendly websites.
Yext Social Manage and amplify your brand's social presence across a variety of 3rd party sites like Apple, Facebook, Google, and Instagram. Create, respond, and track performance without leaving our platform.
Yext Chat Deliver an LLM-powered chatbot that answers users' questions based on your content, collects user inputs, and performs configured tasks. Spend your limited time on strategic initiatives, not conversations that could be automated.
Public offer is for Yext Search. For all other platform components and for custom pricing, EULA, or a private offer, please contact AWS-Marketplace@yext.com .
Highlights
- The Yext Digital Presence Platform enables you to iterate as your needs change. Choose any combination of products and easily integrate with other tools.
- With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers anywhere in the digital world.
- Yext was named a major player in the IDC Marketscape for our approach to search and knowledge discovery. The world's leading brands like Samsung, FedEx, Subway build on Yext.
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Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
20K Searches | Basic Plan | $5,000.00 |
Dimensions summary
This listing offers one pricing option: the Basic Plan, billed as a contract. You commit to a set amount that covers up to 20,000 searches. Search here refers to queries run against your verified brand data to return answers across your website, locator, and help center. Pricing is tied to this search volume unit, not to per-user or per-location counts. There are no separate tiers or add-ons on this listing. You select this single option and pay for the contract term.
Top-of-mind questions for buyers
A search is one query run against your verified brand data. This includes questions asked on your website, your location or provider finder, and your help center. Each customer query that returns an answer counts as one search toward your 20,000 total.
The Basic Plan covers up to 20,000 searches. The listing does not define automatic overage charges beyond this amount. If your query volume exceeds the included searches, contact the vendor to confirm how additional usage is handled.
You commit to a contract that covers up to 20,000 searches. You pay the set contract amount for the term rather than metering each search individually. The 20,000 figure defines the search capacity your contract includes, not a running per-query tally.
www.yext.com
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Vendor refund policy
Purchased subscriptions may not be cancelled and all fees paid are non-refundable
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please visit our help site here: https://help.yext.com/hc/en-us or check out the Hitchhikers platform here: https://hitchhikers.yext.com/home/ support@yext.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Headless Content Management System
Structured content management system built on real-world entities and their relationships with Connectors framework and Content Delivery API for unified content distribution
AI-Powered Search Engine
Natural language understanding-based search with multi-algorithm approach for website, app, and digital touchpoint implementations
Multi-Publisher Distribution Network
Integration with 200+ third-party publishers including Google, Apple, Amazon Alexa, Yelp, Waze, TripAdvisor, Uber Eats, WebMD, and Meta for brand data syndication
Review Management and Monitoring
Tools for monitoring and analyzing reviews, intelligent response methods, and first-party review generation for locations, people, and products
Large Language Model-Powered Chatbot
LLM-based conversational interface that answers user questions based on platform content, collects user inputs, and executes configured automated tasks
Multi-Source Content Integration
Native and generic connectors ingest content from 100+ sources including Salesforce, ServiceNow, SAP, SharePoint, Adobe, Confluence, Amazon S3, and REST or GraphQL endpoints without requiring data migration or duplication.
Permission-Aware Indexing
Early-binding permission model approach imports each source's native access controls at crawl time, filtering unauthorized content before query execution to ensure users see only entitled items.
Machine Learning-Based Relevance Ranking
Machine learning models including Automatic Relevance Tuning, Semantic Encoder, Coveo Passage Retrieval and Relevance Generative Answering rank results on user intent and behavioral signals across sessions rather than keyword matching.
Retrieval-Augmented Generation Support
Passage Retrieval API returns ranked, citable passages for RAG implementations, and Relevance Generative Answering produces answers with source references; Coveo-hosted Model Context Protocol Server integrates with Amazon Bedrock AgentCore, Amazon Bedrock Agents, Amazon Quick Suite and Amazon Connect.
Enterprise Security Compliance
ISO/IEC 27001, 27017, 27018 and 27701 certified with annual SOC 2 Type II examination, HIPAA-compliant deployment option, encryption in transit and at rest, single sign-on support, and selectable data residency across AWS regions in North America, Europe and Australia.
Social Media Management
Enables management and deployment of localized content across multiple locations while maintaining brand consistency at enterprise and local levels.
Business Listings Management
Manages business listings at scale with capabilities for syncing, updating, custom audits, profile recommendations, and local manager updates with corporate oversight.
Localized Web Pages
Deploys branded web pages for individual locations with real-time updates to local page and website data, supporting localized brand presence and conversion optimization.
Review Aggregation and AI-Powered Responses
Aggregates reviews from over 20 networks across locations with automated, customizable, and intelligent review responses using artificial intelligence technology and on-brand training models.
Multi-Channel Listening and Monitoring
Monitors customer conversations across online channels with localized listening feeds to track brand mentions and identify potential business risks in real-time.
Standard contract
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Customer reviews
Santanu P.
Yext’s Automated Duplicate Suppression Protects Your Local SEO
Reviewed on Nov 06, 2026
Review provided by G2
What do you like best about the product?
Automated Duplicate Suppression: Conflicting business information can seriously hurt a brand’s local SEO rankings. Yext continuously scans its connected network to find and suppress duplicate or inaccurate listings, helping protect the integrity of a brand’s digital footprint without the need for manual auditing.
What do you dislike about the product?
Low ROI for Small Businesses: Yext can be highly effective for organizations with 50+ locations, such as healthcare networks or retail chains. That said, practitioners often point out that for businesses with only 1 to 5 locations, Yext can be a major over-investment. In many cases, small businesses end up paying enterprise-level rates for work that could be handled on a much smaller budget through a one-time manual cleanup or a less expensive alternative.
What problems is the product solving and how is that benefiting you?
The Problem: When a business moves or changes its phone number, dozens of old directory listings, review sites, and data aggregators often keep showing outdated details. If I scan the web and find three different phone numbers for the same clinic, I’m forced to guess which one is correct—which increases the risk of a “hallucination” or, worse, giving bad advice.
How it Benefits Me: Yext actively suppresses duplicate listings and standardizes NAP (Name, Address, Phone number) data across hundreds of endpoints. By serving as a verified, single “source of truth,” it reduces conflicting information in my search pool, so I can give you a more accurate, trustworthy answer without constantly second-guessing.
How it Benefits Me: Yext actively suppresses duplicate listings and standardizes NAP (Name, Address, Phone number) data across hundreds of endpoints. By serving as a verified, single “source of truth,” it reduces conflicting information in my search pool, so I can give you a more accurate, trustworthy answer without constantly second-guessing.
Leo .
Saves Time with Smart Review Automation, but Listings Can Revert
Reviewed on Nov 05, 2026
Review provided by G2
What do you like best about the product?
I use Yext to monitor and respond to customer reviews from different sites in one dashboard, so I don’t have to log into dozens of review sites manually, which saves us massive amounts of time. I like the AI-driven review generation and multi-channel monitoring for tracking and responding to customer feedback. The smart Review Generation balancing algorithm is what we value most: it automatically directs review requests to platforms where our visibility needs a boost or our rating is trailing. I also found setup pretty easy since we started with Yext and didn’t have to migrate data from another system.
What do you dislike about the product?
One concern I have is that if I cancel my Yext subscription, many of my synced listings can revert to unmanaged states or old data instead of staying under my control. I’d like to be able to freeze the last-published data when canceling so directories keep current information rather than rolling back to legacy data.
What problems is the product solving and how is that benefiting you?
I use Yext to monitor and respond to customer reviews from different sites in one dashboard, so I don’t have to manually log into dozens of review sites, saving us massive amounts of time.
Archer O.
Ultimate central engine for local SEO & multi-unit growth.
Reviewed on Nov 04, 2026
Review provided by G2
What do you like best about the product?
it is an efficient system where we can manage our listings, update our business data, and push updates out across multiple platforms all in one place saves a lot of time. The process is very smooth once it has been set up, and is easy to replicate across multiple locations. This platform has helped us gain a lot of authority in local searches, meaning we are easily found by potential customers in our local area. Yext provides a great balance between ensuring our brand is managed globally but also being able to customise for our local stores. A valuable tool for multi-unit brands and franchises wanting to boost their local traffic. The support team are very prompt and knowledgeable to help us set up and troubleshoot any issues.
What do you dislike about the product?
Hyperlocal personalisations require thoughtful set up. Whilst the platform is very powerful, there can be a learning curve associated with some of the more advanced features. More in app assistance would be beneficial. Sometimes updates aren’t instantly reflected in some third party platforms, this is outside of Yexts control but can be an issue. The all-in-one local SEO and listings tools are expensive at an enterprise level however the amount of local authority achieved does justify the cost.
What problems is the product solving and how is that benefiting you?
Yext acts as a centralised source of truth. Data is updated in one place, instantly pushing updates out to hundreds of publishers globally so we know our data is correct. Yext improves local visibility and makes our data highly discoverable. Store owners and regional branches have greater control to gain competitive advantage. Automation allows us to remove repetitive tasks. By having a central marketing team we ensure brand control. Local owners also have the ability to manage their business requirements, increasing ROI.
Michelle R.
A Reliable Platform for Managing Online Presence
Reviewed on Nov 03, 2026
Review provided by G2
What do you like best about the product?
What I like best about Yext is how it simplifies managing and maintaining accurate business information across multiple platforms from one centralized location. Instead of updating listings individually, I can make changes once and have them reflected across directories, which saves a significant amount of time and reduces the risk of inconsistencies.
The platform has improved my workflow by making it easier to monitor business information, online visibility, and customer engagement without having to switch between different tools. I also find the analytics and reporting features valuable because they provide insights into how customers are finding and interacting with our business online.
One unexpected benefit has been the confidence that comes from knowing customers are consistently seeing accurate information, whether they're searching for contact details, operating hours, or locations. Overall, Yext helps streamline digital presence management, reduce manual work, and improve the customer experience.
The platform has improved my workflow by making it easier to monitor business information, online visibility, and customer engagement without having to switch between different tools. I also find the analytics and reporting features valuable because they provide insights into how customers are finding and interacting with our business online.
One unexpected benefit has been the confidence that comes from knowing customers are consistently seeing accurate information, whether they're searching for contact details, operating hours, or locations. Overall, Yext helps streamline digital presence management, reduce manual work, and improve the customer experience.
What do you dislike about the product?
What I dislike about Yext is that some of its advanced features can take time to fully learn and optimize, especially for new users. While the platform is powerful, navigating the different modules and understanding all available capabilities can feel overwhelming at first.
Another challenge is that updates across directories are not always instantaneous, so there can be occasional delays before changes appear on every platform. In addition, some premium features may be costly for organizations that only need basic listing management.
That said, these issues have not outweighed the overall value the platform provides. Yext still saves significant time by centralizing business information and reducing manual updates, but a simpler learning curve and more flexible pricing options would make the experience even better.
Another challenge is that updates across directories are not always instantaneous, so there can be occasional delays before changes appear on every platform. In addition, some premium features may be costly for organizations that only need basic listing management.
That said, these issues have not outweighed the overall value the platform provides. Yext still saves significant time by centralizing business information and reducing manual updates, but a simpler learning curve and more flexible pricing options would make the experience even better.
What problems is the product solving and how is that benefiting you?
Yext is solving the challenge of keeping business information accurate and consistent across multiple online platforms, while reducing the manual effort required to manage those listings.
Before using Yext, updating business hours, contact details, locations, or other information across numerous directories could be time-consuming and prone to errors. With Yext, those updates can be managed from a single platform, ensuring customers see accurate information wherever they search.
For me, the biggest benefit is the time saved and the confidence that our online presence remains consistent. Instead of spending hours making manual updates or verifying information across different sites, I can focus on more strategic tasks. It also helps improve the customer experience by reducing confusion caused by outdated or inconsistent information, which can lead to fewer missed opportunities and better engagement overall.
Additionally, the reporting and analytics features provide valuable insights into how customers are finding and interacting with our business, helping support more informed decisions and continuous improvement.
Before using Yext, updating business hours, contact details, locations, or other information across numerous directories could be time-consuming and prone to errors. With Yext, those updates can be managed from a single platform, ensuring customers see accurate information wherever they search.
For me, the biggest benefit is the time saved and the confidence that our online presence remains consistent. Instead of spending hours making manual updates or verifying information across different sites, I can focus on more strategic tasks. It also helps improve the customer experience by reducing confusion caused by outdated or inconsistent information, which can lead to fewer missed opportunities and better engagement overall.
Additionally, the reporting and analytics features provide valuable insights into how customers are finding and interacting with our business, helping support more informed decisions and continuous improvement.
Daniel K.
Great for Ratings and Reviews of Pharmacy Outlets
Reviewed on Nov 02, 2026
Review provided by G2
What do you like best about the product?
I use it mainly for Ratings and Reviews of pharmacy outlets
What do you dislike about the product?
The interface is not too consumer friendly, but overall ok.
What problems is the product solving and how is that benefiting you?
Provides verbatims and comparison with other pharmacies ratings