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Yext Digital Presence Platform
Wherever your customers seek information or make decisions in a digital world, Yext puts your brand front and center to deliver impact for your business.
Reviews (1124)
reviewer2860344
Platform has streamlined updating client profiles and keeps our marketing data organized
Reviewed on Jun 23, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Yext Digital Presence Platform is updating client profile information or provider client information.
I can give you a specific example of how I use Yext Digital Presence Platform to update client profile or provider information, such as updating our website for client profile information including name, phone number, bio, and picture.
What is most valuable?
The best features Yext Digital Presence Platform offers is that it is easy to navigate.
It is simple to use, and I appreciate the user-friendly way that you are able to use it.
Yext Digital Presence Platform helps us stay organized positively in my organization.
What needs improvement?
I do not have any tips on how Yext Digital Presence Platform can be improved, as I like the way that it is.
I do not think there are any improvements needed for Yext Digital Presence Platform.
For how long have I used the solution?
I have been working in marketing for about six years now.
What do I think about the stability of the solution?
Yext Digital Presence Platform is stable.
What do I think about the scalability of the solution?
Yext Digital Presence Platform's scalability is good for what I know.
How are customer service and support?
Yext Digital Presence Platform's customer support is efficient, as when I have had questions, I have been emailed back pretty efficiently.
Which solution did I use previously and why did I switch?
Before choosing Yext Digital Presence Platform, we did not evaluate other options.
What was our ROI?
I have seen a return on investment, specifically fewer employees needed.
What's my experience with pricing, setup cost, and licensing?
I was not a part of the experience with pricing, setup cost, and licensing.
Which other solutions did I evaluate?
Before choosing Yext Digital Presence Platform, we did not evaluate other options.
What other advice do I have?
My advice to others looking into using Yext Digital Presence Platform is that they can look on YouTube if they need more introductions or are not sure how to use the software. Yext Digital Presence Platform is straightforward and easy to use. I would rate this review an 8 out of 10.
Stephen W.
Easy to Use and Constantly Innovating
Reviewed on Jun 16, 2026
Review provided by G2
What do you like best about the product?
The ease of use and the constantly evolving with new innovations
What do you dislike about the product?
I would like to have more actionable insights
What problems is the product solving and how is that benefiting you?
Managing multiple users presence at scale
Raffaele D.
Highly Efficient Platform with Key, Reliable Support
Reviewed on Jun 16, 2026
Review provided by G2
What do you like best about the product?
EFFICIENCY OF PLATFORM, EVEN TO CLUSTER REVIEW. FURTHERMORE SUPPORT IS A KEY FACTOR
What do you dislike about the product?
LEVEL IS GOOD, MAYBE I WOULD IMPLEMENT THE POSSIBILITY to report reviews to Google, also in bulk, directly from the platform.
What problems is the product solving and how is that benefiting you?
Possibility to report reviews to Google, also in bulk, directly from the platform.
Health, Wellness and Fitness
Easy to Use with Helpful Daily Emails and Notifications
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
It’s easy to use, and I appreciate the daily emails, updates, and regular notifications.
What do you dislike about the product?
I’ve had trouble navigating from emails to the webpage to view the entire review and the related data points.
What problems is the product solving and how is that benefiting you?
Saving me time! Saving my the trouble of checking reviews, posting reviews, and asking clients for reviews.
Frontdesk U.
Easy-to-Use One-Stop Shop for All GMB Needs
Reviewed on May 24, 2026
Review provided by G2
What do you like best about the product?
Easy to use, it's a one stop shop for all GMB needs
What do you dislike about the product?
A few functions are limited, if you have GMB access, there are a few things that it's easier to just use GMB then Yext, like editing services, maybe adding/deleting photos quicker, etc
What problems is the product solving and how is that benefiting you?
Lets our employees access anything that needs to be changed on the backend without messing anything up majorly.
Becky M.
Review Response Simplified, Navigation Needs Work
Reviewed on May 22, 2026
Review provided by G2
What do you like best about the product?
I like that Yext makes it easy to respond to reviews. Once I find where to go, I can easily respond to reviews on our company on Google and Yelp. The initial setup of Yext was fairly easy too.
What do you dislike about the product?
It's a little hard to navigate Yext to find what I need. When I go look for a review, it's a little hard for me to find where to go—I end up clicking a bunch of things first. Navigating the website could be improved by making it a little more user-friendly to find things.
What problems is the product solving and how is that benefiting you?
I use Yext to manage reviews and online activity for my businesses. Although navigation is tricky, once I find the right spot, responding to reviews on Google and Yelp is easy.
StretchLab P.
Easy to Navigate for Managing Multiple Pages, but Next Steps Aren’t Always Clear
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
I like the format of the platform. I haven't used one before but this one has been pretty easy to navigate. and I like that it has the ability for me to manage multiple pages for my different buisnesses.
What do you dislike about the product?
I would say that sometimes the program can not be that obvious as to what next steps are. I am always able to manage how to use it by googling it which is nice.
What problems is the product solving and how is that benefiting you?
it easily allows me to update my business hours and practcioners
Banking
Easy Surveys and a Seamless, User-Friendly Interface
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
Easy Survey and Interface. Makes using it very easy
What do you dislike about the product?
No dislikes, very easy to use and works seamlessly on our platform
What problems is the product solving and how is that benefiting you?
Solving our need for curated surveys and sampling for our employee base
Predolino Z.
User-Friendly and Clean Platform
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
I like that Yext is user-friendly, clean, and not complicated. It also provides us with both the good and bad, helping to pinpoint areas where we can improve. The initial setup of Yext was easy as well.
What do you dislike about the product?
N/a
What problems is the product solving and how is that benefiting you?
Yext shows our dental office where to improve, providing clear insights on strengths and weaknesses.
Phil B.
Effortless Consistency Across Online Listings
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
I like the ease of use of the dashboard and find the data showing reviews and sentiment very helpful. I also appreciate that the initial setup was very easy.
What do you dislike about the product?
Nothing, its great
What problems is the product solving and how is that benefiting you?
I use Yext to elevate our members' online presence and solve consistency issues across online listings.