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It was a good Platform to manage Reviews
What do you like best about the product?
It helped us manage our google, Yelp, and other social media reviews.
What do you dislike about the product?
The admin and user portal was a little overwhleming to use and a little hard to learn upon first use. Definitely had more functionality that was beyond what we needed.
What problems is the product solving and how is that benefiting you?
Yesxt helped us reply to customer reviews via social media and Google reviews. It helped us also contact the customer if they had a good or bad experience in our stores.
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Very helpful tool to watch online metrics and manage reputation
What do you like best about the product?
Review management made easy. Everything in one place.
What do you dislike about the product?
Distrust their findings sometimes. Data doesn't always seem trustworthy.
What problems is the product solving and how is that benefiting you?
HAving everything under one roof - cuts down on time spent managing our large franchise.
Managing 70+ directories at once couldn't be easier.
What do you like best about the product?
Being able to manage 70+ different directories in one place and lock them is fantastic. The simplicity of updating business information in one place and so many places is a user's dream.
What do you dislike about the product?
While there is almost nothing to dislike about Yext, the information you have updated and submitted doesn't seem to stick in some instances. When you go back into the listings, you will find that the business information has reverted to the original.
What problems is the product solving and how is that benefiting you?
Yext solves the problem of incorrect business information online by providing a platform for businesses to manage and update their digital knowledge across various online directories and platforms.
Making your business more managed
What do you like best about the product?
The tool helps you manage everything properly, making your business process and workflow more accessible and quicker. Everything is under this one platform. Several advanced features and tools are available here. Its analyzing part is fantastic, and that helps you in analyzing your customer's requirements. The unifying, syncing and integration process is always so easy and helpful.
What do you dislike about the product?
Syncing the data or information from other platforms sometimes doesn't work automatically; it requires manual commands sometimes. Even this functionality does not work correctly sometimes., and status updates are not accurate.
What problems is the product solving and how is that benefiting you?
With this software, we can now easily manage all the data and information related to our business or customers' details being executed most intuitively. HElping us to campaign and manage multiple marketing channels and advertising channels simultaneously.
Incredible tool for managing listings
What do you like best about the product?
Yext makes it so easy to manage the information on our listings for 100+ stores across an incredible range of sites. And also engage with customer comments and reviews from those sites as well, all in one place.
What do you dislike about the product?
I can't think of anything I'm disliking at the moment.
What problems is the product solving and how is that benefiting you?
Yext lets us easily create and manage listings for our stores across all the major sites and so many more I've never heard of. Plus we can engage with our customers' comments and reviews, both positive and negative to win back customers.
Small Businesses can't fully reap the benefits of all that Yext has to offer.
What do you like best about the product?
The support team that is available when things arent working the way they are suppose to.
What do you dislike about the product?
I use the Yext account to manage marketing for a small business. I do not like that there was a constant reminder that after 10 locations things will become easier.
What problems is the product solving and how is that benefiting you?
N/A
Company Owned + Franchise Retail Store Listings
What do you like best about the product?
Yext has helped us streamline and centralize our listings updates across platforms for both our company owned and franchise retail locations. We can easily and quickly update seasonal hours and get new locations up and running. And best of all, we can turn off the Google robo calls during the holidays when our store associates are busy assisting customers.
What do you dislike about the product?
Understanding the process to get new stores listed can be unclear at first, but once you get the hang of it and with the help of the support team, it becomes pretty turnkey.
What problems is the product solving and how is that benefiting you?
Yext has made us more efficient and consistent with the information listed across 400+ store locations nationwide. We can quickly implement changes for the holidays or when stores are impacted by weather.
Easy to Use Monitoring Software
What do you like best about the product?
Yext is an overall easy to navigate software. Their customer service responds in a decent time frame for any issues. One aspect of the software I find convenient is all the listings link to the original source when there is notification of duplicate listings or corrections and not just the main area.
What do you dislike about the product?
No downsides. But recently, I had an issue with my account reverting to being managed by an old agency out of the blue which was an unusual issue I had to have resolved. Hopefully going forward that will not happen again.
What problems is the product solving and how is that benefiting you?
Our company has 31 operating locations. This enables listings to stay consistent as I would not have the ability to manually correct all the instances at this level.
Efficient and intuitive product for managing listings.
What do you like best about the product?
Unlike a number of competitors, Yext's interface is generally intuitive and easy to learn. There's a lot of insight to be gained without having to invest dozens of hours training/learning. This allows more members of the team (plus, unlimited seats??) to get value from the tool.
What do you dislike about the product?
Support can hit severe backlogs for low-priority issues, at times. I've had some cases have 1+ week delays when seeking support. However, urgent issues often are handled very quickly by account reps.
What problems is the product solving and how is that benefiting you?
It's an efficient way to handle hundreds of locations' listings and reviews. Mulitple stakeholders are able to leverage various parts of the tool -- listings management, SEO, reputation management and client service, etc.
Great Location Management System
What do you like best about the product?
Yext is one of the best systems for managing multiple locations. They have an easy-to-use, simple system. I would highly recommend for large companies with many locations.
What do you dislike about the product?
When you first enter Yext, it can be a bit intimidating, but having a team and a great support staff is very helpful in learning how to navigate the platform. Great Support team.
What problems is the product solving and how is that benefiting you?
The company I work for has multiple locations, and it is tough to manage local listings, GMB listings, and open/closes. Yext has been a huge game changer in managing the locations and it has been a huge help!
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