What do you like best about the product?

Ease of use and maintaining listings. Updating all directories.

What do you dislike about the product?

Customer support, customer support, customer support — or in Yext’s case, the total lack of it. I’ve worked in marketing for over a decade, and I have never encountered customer service this bad — not even close.

It’s not just slow… it’s nonexistent. Account managers? Ghosts. Support tickets? Black hole. Follow-up? Forget about it. Emails are ignored, escalations go nowhere, and you’re left completely in the dark when you need help the most.

We’ve been a Yext customer for 3 years — far too long. This is absolutely our final year, and I would strongly caution anyone considering them: Don’t make the same mistake we did. When something goes wrong (and it will), you’ll be completely on your own.

What problems is the product solving and how is that benefiting you?

Nothing that nobody else isn't. They own the listings, so if you leave, you lose all the progress. But customer support is more important to me and it does not exist at Yext.