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    Sprout Social

     Info
    Sprout Social is an intuitive social media management platform offering publishing and engagement functionality, customer care, and AI-powered business intelligence.

    Overview

    Transform social insights into business intelligence

    Staying one step ahead of the competition while meeting the needs of consumers is key to your success. Powered by an intuitive platform, automation, and AI-driven technology, Sprout equips companies with the social management and business intelligence solutions you need to maintain your competitive and innovative edge.

    Capture real-time audience insights

    Insights from social listening support cross-functional departments from sales to HR, inform your next product launch, and even uncover new business opportunities. With Sprout's AI-powered Social Listening tool, gain business-critical learnings from millions of unfiltered thoughts, opinions, and feedback to upgrade your current strategy and guide future action.

    Demonstrate the impact and ROI of social

    Analyzing campaign results and content performance helps maximize positive outcomes, but predetermined metrics and prepackaged market research reports can limit you. Sprout's analytics tools give you the flexibility to tailor reports and share the data that matters most across your org.

    Offer personalized support across the customer lifecycle

    Today's consumers expect a seamless experience across their entire journey and on their channel of choice: social media. Sprout's AI and automation-powered engagement tools help you meet customers' evolving needs.

    Optimize your results with data-tested, centralized tools

    Sprout's intuitive planning and scheduling tools make it easy for you and your team to craft the right content that resonates with your audience, at the right time.

    For custom pricing please reach out to aws-marketplace@sproutsocial.com . Sprout Social utilizes AWS Private Offers to extend deal terms once agreed upon.

    Highlights

    • Named the #1 Best Software Product by G2's 2024 Best Software Award, Sprout offers comprehensive publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence. Sprout's software operates across all major social media networks and digital platforms.
    • Salesforce has selected Sprout Social as its recommended social media management partner, helping businesses understand and reach their audience, engage their community, and measure performance with the only all-in-one social media management platform built for connection.
    • Accelerate business processes with AI-powered workflows designed to save marketers valuable time, provide better access to actionable data, and allow your team to focus on more strategic and creative thinking.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Advanced Plan - 20 Users
    Advanced Plan; 20 Users and Unlimited Profiles
    $119,760.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional users over contracted value
    $1.00

    Vendor refund policy

    Refer to the Terms of Service

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Support is available 24/5 via live chat, phone, and email, support@sproutsocial.com . Additionally, our Help Center, https://support.sproutsocial.com/hc/en-us , includes knowledge articles, guides, FAQs, and the option to submit a ticket to our Support team

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    3649 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Hospital & Health Care

    Highly recommend Sprout Social

    Reviewed on Feb 05, 2025
    Review provided by G2
    What do you like best about the product?
    The Sprout Social tool and Employee Advocacy tool are a great combination to amplify your message to increase brand awareness and easily coordinate your social calendar. The reporting capabilities gives you great insight on engagement and how you are growing your presence across platforms. My implementation manager Jane was great to work with building confidence in the team to get full use of this product suite.
    What do you dislike about the product?
    Looking forward to future product capabilities for social listening on Linked-In.
    What problems is the product solving and how is that benefiting you?
    Sprout will give us better visibility to our social prescence and make it easier to respond to comments which will increase our engagement.
    Telecommunications

    Enterprise level features, without the high price tag.

    Reviewed on Jan 31, 2025
    Review provided by G2
    What do you like best about the product?
    From onboarding and training to day-to-day operations Sprout shines with ease of use and keeping you organized. The feature set is exactly what you need without overpaying for what you don't need. Ease of implementation was important in our final decision and converting the trial version to account saved a lot of time. Also their customer support is top notch.
    What do you dislike about the product?
    I have not had any negative experiences with Sprout. Perhaps the mobile version could be a little more robust, but hardly a complaint.
    What problems is the product solving and how is that benefiting you?
    Streamlining social posts across multiple channels. The calendar feature and campaign tagging helps us to see where we are, and what we have posted. Reporting is also important to us, as well as monitoring competitors.
    Real Estate

    great for a lot of accounts

    Reviewed on Jan 20, 2025
    Review provided by G2
    What do you like best about the product?
    added 40+ social accounts with ease and google analytics
    What do you dislike about the product?
    the sprout app schedule/optimized posting times user interface isn't as easy as the desktop version
    What problems is the product solving and how is that benefiting you?
    bulk uploading posts and analytics all in none
    Ariel F.

    5th Company I have had onboard Sprout!

    Reviewed on Jan 17, 2025
    Review provided by G2
    What do you like best about the product?
    Scheduling tool and reporting tool. I have been using this tool for 4 years now and I swear by their anaytics and reporting feature. The platform is so easy to connect each social account as well.
    What do you dislike about the product?
    I wish they could provide case studies for the industry I am.
    What problems is the product solving and how is that benefiting you?
    Letting me know from the reporting end what type of content resonates with our audience.
    Retail

    First time sprout user

    Reviewed on Jan 17, 2025
    Review provided by G2
    What do you like best about the product?
    Im a first time sprout user and I like the ease of use of this platform. The customer support is always available for us to ask questions. It's great to have everyone working in one place!
    What do you dislike about the product?
    Overall it has been a good experience. I believe we are having an issue where messages seem to be delayed in showing up in sprout, but we are currently working with the support in regards to this.
    What problems is the product solving and how is that benefiting you?
    Sprout allows us to have all of our social media team in one place!
    View all reviews