Sprout Social
Sprout SocialReviews from AWS customer
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Exceptionally User-Friendly and Easy to Train On
What do you like best about the product?
I love the ease of use. It is very user friendly and not difficult for social media users of all levels. It's not hard to understand or train employees on.
What do you dislike about the product?
I would love if it had more AI features like AI reporting etc. Anything to optimize performance and stay ahead.
What problems is the product solving and how is that benefiting you?
Putting everything social and online reputation related in one place.
By a Senior Social Media Manager
What do you like best about the product?
Intuitive and aesthetic UI and layout.
Fast customer support.
Good community management features.
Employee Advocacy tool.
Fast customer support.
Good community management features.
Employee Advocacy tool.
What do you dislike about the product?
Weird report breakdowns: lifetime/reporting time is hard to get used to, for example.
Influencer feature is too basic.
Influencer feature is too basic.
What problems is the product solving and how is that benefiting you?
SM management (scheduling/publishing/boosting, community management, reporting).
All platforms in one, great especially for organic management and results --> faster and more efficient than others.
All platforms in one, great especially for organic management and results --> faster and more efficient than others.
Effortless Social Media Management
What do you like best about the product?
I appreciate Sprout Social's centralized management, which significantly reduces stress and increases efficiency when managing multiple brands and numerous social profiles from one central location. Its Smart Inbox feature is invaluable to me as it streamlines communication, allowing me to manage messages across platforms seamlessly. Additionally, I find the product setup easy to handle, which ensures a smooth onboarding process without any complexities. Overall, Sprout Social has helped address fragmentation and inefficiency issues in my workflow, making it a highly reliable tool for publishing and scheduling purposes.
What do you dislike about the product?
No dislike from my side
What problems is the product solving and how is that benefiting you?
I use Sprout Social for centralized management and scheduling, reducing fragmentation and inefficiency. It simplifies managing multiple brands and social profiles, making the process more efficient and less stressful from one central location.
Streamlined Social Media Management, Room for Spam Filter Improvement
What do you like best about the product?
I like how fast Sprout Social is, which makes it very efficient for my workflow. I also appreciate its streamlined nature, which significantly enhances the ease of use. The interface seems very user-friendly, allowing me to perform tasks with minimal effort. The suggestions provided by Sprout Social are incredibly helpful, making it easier to manage social media interactions effectively. Overall, the combination of speed, streamlined design, and intuitive usability makes Sprout Social a valuable tool for my role on the social media team.
What do you dislike about the product?
Sometimes, I experience issues with Sprout Social as it allows a lot of spam to come through. I think the platform could benefit from better spam filtering, perhaps with more intuitive prompts to understand what is spam. Additionally, I wish the interface format was more user-friendly, perhaps resembling a chat format to make typing easier. There's also a desire to view standard text within Sprout more easily.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage social media tasks efficiently, filtering relevant reviews and posts for our business while improving task completion speed due to its streamlined, easy-to-use nature.
Time-Saving Features That Truly Understand Social Media Needs
What do you like best about the product?
Sprout Social continues upping its game with new features, like the ability to customize one post across several platforms (as opposed to duplicating the post for each platform). This feature has saved me so much time. Additionally, the new "First comment" feature for LinkedIn and Facebook has streamlined my process even further and demonstrates that Sprout truly pays attention to both the social media algorithm and its users needs.
What do you dislike about the product?
I wish features like employee advocacy and social listening weren't hidden behind an additional paywall, but I understand the need to charge more for these add-ons.
What problems is the product solving and how is that benefiting you?
Sprout allows me to handle all my social media duties in one place, from scheduling across 2-3 platforms to performance analytics.
Effortless Social Media Management with Stellar Support
What do you like best about the product?
I love how Sprout Social simplifies scheduling by making it easy to schedule multiple posts at once, which enhances efficiency and saves time. The ability to clearly see a week's worth of content is incredibly helpful for planning and ensures smooth social media management. I appreciate the platform's great reporting capabilities, which aid in tracking performance effectively. The ease of use of Sprout Social stands out for me as a significant advantage, making daily tasks straightforward and less time-consuming. Additionally, the customer service is exemplary; the team provides timely responses, and whenever we encounter a problem, they either resolve it or create a ticket on our behalf. It's reassuring to have attentive customer service representatives who ensure everything runs smoothly.
What do you dislike about the product?
I would like more customization in reports. Specifically, having folders under custom reports would help better organize my reports. Additionally, for publishing, I really wish we could upload photos larger than 5 MB, or have the ability to edit the photos down from larger files to under 5 MB using the platform's editing tools.
What problems is the product solving and how is that benefiting you?
I find that Sprout Social eases social media management by allowing scheduling of multiple posts and viewing weekly content. It also excels in reporting and provides responsive customer service to resolve issues quickly.
Effortless Social Management with Powerful Features
What do you like best about the product?
I first started using Sprout while working at the University of Denver. What I first loved about it was that it was pretty accessible and easy to just get up and go with it. Now it's been almost 5 years of me using it and would highly recommend it for anyone managing multiple social channels. I love that there is constant quality of life changes that fit with the current mold of social including tools like adding alt text, customize post per network or duplicating posts, and of course the many data reporting features. They also have a great customer support team and chat feature that my and my team have used and got answers quick.
What do you dislike about the product?
Sometimes it will have some buffering issues or when there is an AWS outage you will be affected. This only happens briefly though and rarely. I also am not a fan of generative AI generally, and am a bit disappointed with their adoption of it for things like helping make social media copy.
What problems is the product solving and how is that benefiting you?
When it comes to reporting, it's very simple to get what I need and export to PDFs. It's also great to help organize scheduled posts for multiple accounts.
Great for Reporting and Community Management
What do you like best about the product?
I really like the reporting and analytics features—they make it easy to track performance and share insights with the team. The Smart Inbox is another standout; it streamlines community management by pulling comments and messages into one place, which works seamlessly for our team structure. Overall, the platform makes social media management simple and efficient.
What do you dislike about the product?
The Listening tool is the biggest drawback for us. Despite multiple conversations with Sprout reps, it just doesn’t deliver valuable insights for our company size and location. The data tends to be either too broad or too specific, and it doesn’t provide meaningful competitive or brand sentiment analysis. I can see how it could work well for a larger business that gets mentioned online a lot.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage multiple social media accounts efficiently by centralizing engagement through the Smart Inbox. This saves time and ensures no comments or messages are missed. The reporting and analytics tools provide clear, actionable insights that make it easy to measure performance and share results with stakeholders. Overall, it simplifies collaboration within our team and improves our ability to respond quickly and maintain a consistent brand presence.
Effortless Task Completion and User-Friendly Experience
What do you like best about the product?
Completes the tasks i need it to. easy to use.
What do you dislike about the product?
UI could improve, especially in the scheduling page.
What problems is the product solving and how is that benefiting you?
Saves considerable time in scheduling and managing social media posts.
Unmatched Flexibility and Support for Social Media Management Across Dozens of Accounts
What do you like best about the product?
I love the flexibility and support it gives to me and my team. I am able to leverage dozens of different social media accounts and channels to reach each of my unique audiences quickly and efficiently. Having used other platforms, none were as efficient, as Sprout seems to assist in understanding my flow and rhythm behind how often I post on each social site.
When it comes to integrating it with my teams it's fantastic. Everyone is able to pick up on it quickly, and there is fantastic documentation and customer support that allows for fast learning.
When it comes to integrating it with my teams it's fantastic. Everyone is able to pick up on it quickly, and there is fantastic documentation and customer support that allows for fast learning.
What do you dislike about the product?
I do wish the reporting was better visually. The visuals are limiting on it, and only include line graphs, and I would prefer some other charting options to go with it.
What problems is the product solving and how is that benefiting you?
The biggest problem sprout has solved is allowing me to reach people across all of my channels naturally, with different messaging, quickly and easily. Prior it was significantly harder and more stressful to do.
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