SOCi Platform
SOCi Inc.Reviews from AWS customer
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Greatest experience
What do you like best about the product?
I love the simplicity of the SOCi app it makes reviews easier to respond to
What do you dislike about the product?
The SOCi app doesn't have anything I dislike it is simple to use
What problems is the product solving and how is that benefiting you?
Giving me the options to make sure I express statements in a correct way
All-in-one
What do you like best about the product?
Easy to read visual statistics. Takes all info and makes it easy to understand and see trends
What do you dislike about the product?
I wish you could see all connected accounts at once instead of individual switching between
What problems is the product solving and how is that benefiting you?
Seeing analytical social media trends easily!
SOCi is a an easy way to look at your reviews in one place.
What do you like best about the product?
I think SOCi is very easy to use and navigate. I believe that the team is very helpful and are quick to respond when we have questions or issues. It allows me to see all of my reviews in one place and to respond.
What do you dislike about the product?
It would be helpful for me to have a way to see how many reviews we were able to respond to in one week, that total not including reviews that were marked resolved.
What problems is the product solving and how is that benefiting you?
We are able to directly respond to customers who have left us positive or negative reviews. It is very convenient to have all of this data in one place and see the overall response from customers.
User friendly and very useful for social media engagement
What do you like best about the product?
SOCi give me a great understanding of our social media engagement and helps me respond to requests and reviews with ease. It takes the guess work out of engagement and puts the power of social media at your fingertips!
What do you dislike about the product?
I honestly haven't found anything. Maybe the the menu rearrangement when you click on a different topic on the left hand side... I usually end up clicking into the wrong sub menu. But that's a small gripe instead of a dislike.
What problems is the product solving and how is that benefiting you?
It's organizes multiple social media platforms and allows to to respond and engage with customers, regardless of where they reached out from. It saves me BOATLOADS of time by making it a one stop shop for social media management
Soci easy to use
What do you like best about the product?
All information in one place and you can manage your response to reviews as well as open hours etc
What do you dislike about the product?
Nothing, every feature is very well put together
What problems is the product solving and how is that benefiting you?
Having all the information and guidance in one place
Easy to use
What do you like best about the product?
Has preset prompts to help with reponses
What do you dislike about the product?
We do not use any other forms of media besides google, and this includes every form of social media
What problems is the product solving and how is that benefiting you?
Easy to use and respond to google reviews
SOCI
What do you like best about the product?
It's so simple to use for reviews. The app makes life easy.
What do you dislike about the product?
The multiple logins we need to do in order to log in
What problems is the product solving and how is that benefiting you?
Makes life easier and I can do my job anytime and not just at work
Easy and efficient
What do you like best about the product?
The fact that you can edit anything you submit fo rpost and the stats of every post along with the already posted posts also.
What do you dislike about the product?
You can not post to stories. Only a post not interactive story
What problems is the product solving and how is that benefiting you?
bringing in traffic from social media
Awesome Advertising
What do you like best about the product?
I don't have to think about what to post or when to post it.
What do you dislike about the product?
There's not much I dilute about SOCi, except I have had a few times where it has disconnected from the social media networks and I was unaware for over a month. I wish they would have notified me.
What problems is the product solving and how is that benefiting you?
It provides content without me having to create it. It is simple and I don't have to worry about doing it myself.
Increased Social Media Presence
What do you like best about the product?
SOCi has increased my social media presence and allowed for my followers to be engaged even when I am not able to be present. The offerings are affordable, timely, and effective to keep my clients engaged with my business.
What do you dislike about the product?
There have been a few instances where the postings are not able to be uploaded. I think a more open dialogue and communication stream would benefit both sides of the equation.
What problems is the product solving and how is that benefiting you?
SOCi is allowing me to grow into a better manage of my social media presence across multiple platforms. I will not discontinue the partnership as I become more adept, it will be an even greater benefit to my agency to expand this teaming.
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