SOCi Platform
SOCi Inc.Reviews from AWS customer
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External reviews
3,989 reviews
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It's a useful marketing tool
What do you like best about the product?
It's helpful to have one place to review and post to social media. We operate a basic, manual, version. That can make it very difficult to keep up with and if your centralized, very challenging to post hyper local content.
What do you dislike about the product?
There is very little help to be had in dealing with issues that arise with individual social media accounts. You're still mostly on your own there. The support staff doesn't have indepth knowledge of the platforms to help you maximize your output.
What problems is the product solving and how is that benefiting you?
Being able to post from one dashboard really is the beginning and end of the benefit but it's a valuable benefit.
I use Soci as a manager at my job.
What do you like best about the product?
The interface is easy to maneuver and works well with Outlook.
What do you dislike about the product?
The program is easy to use, honestly there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
Soci delivers customer reviews directly to my email address which makes my life easier.
Soci simplifies my work and boosts my creativity
What do you like best about the product?
It gives me great tips on what to post and to post when I feel creative. I love that I can schedule all my posts a month ahead. I've never worked with competitors but I definitely would recommend Soci to my peers.
What do you dislike about the product?
Would be great to be able to schedule video posts but no necessary. I can't think of anything in particular I dislike in Soci. I've been using the platform for two years now.
What problems is the product solving and how is that benefiting you?
Time utilization, one time stop for many marketing platforms. We just started using soci to track and respond to online reviews. The reviews are well witten and post in timely manner
Soci
What do you like best about the product?
I have been using this platform for about four months and now I feel like I am fully understanding what I am doing. It took a little bit of help with their support system to understand but now I got a grasp of it and use it daily.
What do you dislike about the product?
Confusing at first, lots of buttons and menus and things to click on. But once you get the hang of it it's pretty easy. It does have a hard time loading sometimes.
What problems is the product solving and how is that benefiting you?
Anytime that I have had an issue I get to contact customer service and they walk me through step-by-step either over the phone or zoom to get me what I need. Can't complain
great insight
What do you like best about the product?
all the online reviews in one place is great
What do you dislike about the product?
sometimes difficult to use but all in all a good tool
What problems is the product solving and how is that benefiting you?
What customers are saying about my retail location. Catching the review once it posts so I can respond with feedback to my customers. Being able to stay connected to my customers
SOCi Review
What do you like best about the product?
The main upside of SOCi is the fact it allows customers to relay specific information about past interactions to companies that directly impact retention and customer growth.
What do you dislike about the product?
Nothing so far. SOCi has been useful and helpful when it comes to following up on customer's who voice either a positive. neutral or negative experiance at a specific business.
What problems is the product solving and how is that benefiting you?
Allows managment to focus on specific interactions and behaviors that need to be fixed or applauded to allow continued customer retention. SOCi allows customers to voice unbiased opions.
Great Tool!
What do you like best about the product?
I love that you can manage all platforms from one single source. Easy to manage and understand.
What do you dislike about the product?
I find the least helpful is that you cannot edit instagram without opening it by itself.
What problems is the product solving and how is that benefiting you?
It solves not having to use multiplatforms to make posts.
Great Interface and a diligent Client Success Team
What do you like best about the product?
The SOCi platform is extremely user friendly and packed with a handful of helpful reporting insights. Our team is in constant contact with the CS team and each call is always fruitful and progresses our technological stack. The review analytics are extremly helpful and its EXTREMELY a load off our shoulders to have the ability to respond to reviews from multiple channels all within one platform.
What do you dislike about the product?
So far, I don't see too much that I hate about SOCi. I am still looking into the tools, taken several courses on how to maximize the use of SOCi and SOCi does exactly what we want plus more.
What problems is the product solving and how is that benefiting you?
SOCi is solving out Reviews issue, in the past we were slow to respond to reviews, but with SOCi we see all our reviews in one place, have assistance in responding to them, and any easy approval process for evaluationg these reviews and their responses.
When updating stores and their hours, the platform makes that extremly easy as well and the Bulk upload feature (which you will be suprised on how useful it is compared to other platforms) is a major time saver! The IT team loves SOCi and the Marketing team (my team) love it as well for different reasons.
When updating stores and their hours, the platform makes that extremly easy as well and the Bulk upload feature (which you will be suprised on how useful it is compared to other platforms) is a major time saver! The IT team loves SOCi and the Marketing team (my team) love it as well for different reasons.
Customer Centric, Efficient and Friendly!
What do you like best about the product?
The best part of SOCi is the reporting capabilities that they offer, as well as their reputation management and SEO data. They are in the top of their class with regards to their competitors and are constantly taking user feedback to develop their product.
What do you dislike about the product?
There are really no downsides of using SOCi.
What problems is the product solving and how is that benefiting you?
More efficient responses to reputation management, as well as social media management and strategy, which allows us more time to focus on other aspects of our jobs.
Soci review
What do you like best about the product?
Easy to use system to respond to a lot of reviews. System helps keep response quick and personnel without sounding repeated.
What do you dislike about the product?
Sometimes other users respond our undo our reviews.
What problems is the product solving and how is that benefiting you?
Keeping up with social reviews.
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