SOCi Platform
SOCi Inc.Reviews from AWS customer
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One Dashboard for all Review monitoring
What do you like best about the product?
The listing feature is a lifesaver! Being able to do a healthcheck of my listings and have one click approvals on the dashboard to keep my GMB pages fresh is great! Also, being able to monitor reputation health has been great
What do you dislike about the product?
The genius feature is not as "hands off" with the AI as I was expecting. It's a good tool but the multilayer approval process when I was inputting information as an admin is tedious. Also, Genius social is a bit complicated. The set up is kind of long but the output for most of the products is worth it
What problems is the product solving and how is that benefiting you?
To have a quick analyses on my portfolio then I'm able to drill into potential problem areas is great.
Streamlined Social Management Across Properties
What do you like best about the product?
SOCi's Scheduler, makes it easy to to post across multiple platforms with just one tool, and that it can create AI generated posts that are different from each other. I can use it whenever I need, which is all the time. And can communicate my issues with the SOCi team.
What do you dislike about the product?
There is a few things I think that I run into it. The moments that it uses the same verbiage to start every post. The strange glitches it has that makes me not entirely sure I can just generate and post. The fact it sometimes makes the same mistake over and over again (however it just might just need time for learning) .
What problems is the product solving and how is that benefiting you?
Saving us a lot of time and allowing us to reach more eyes faster with marketing and community events.
We are happy with the knowledge and organization provided by my representative Patrick Scott.
What do you like best about the product?
Working with Patrick Scott! His support and knowledge are our favorite parts about working with Soci.
What do you dislike about the product?
The Soci Social Media Dashboard is not easy to use. Posting to social media is outdated. I would like to be able to schedule posts to ticktok, Fb and Insta that include trendy videos and music. Currently I am limited and prefer to post to my pages directly from my app rather than use the content calendar in Soci.
What problems is the product solving and how is that benefiting you?
Soci is managing the comments on my platform, this helps me ensure that my audience is being interacted with.
Effortless
What do you like best about the product?
The support i've gotten from this team has been great. setting up the platform can be challanging but not because of SOCi. They bring together solutions for any speedbumps from the various platform and their expertise allows it to be as smooth as it can be.
What do you dislike about the product?
There isn't anything specific that i dislike about soci at this time
What problems is the product solving and how is that benefiting you?
The amount of admin that it takes to update certain aspects as of various platforms
Great Product but UI Could be Better
What do you like best about the product?
Great product with a lot of features, great integration to other platforms. Their customer service is outstanding and ver receptive.
What do you dislike about the product?
The overall design and UI of the platform feels a little outdated and not as user-friendly as you'd expect.
What problems is the product solving and how is that benefiting you?
We have multiple locations that need social media oversight. This helps us see what is being posted, go through an approval process, make sure the social media content is strong and relevant. It also allows us to post on behalf of individual locations with ease.
Training review
What do you like best about the product?
I like that I can access all the social media accounts linked to the business and am able to post to multiple at one time.
What do you dislike about the product?
I haven't used it enough to know any of this yet.
What problems is the product solving and how is that benefiting you?
I don't know yet.
great resource
What do you like best about the product?
having everything at hand and the user friendly.
What do you dislike about the product?
nothing. It seems pretty simple and easy to implement.
What problems is the product solving and how is that benefiting you?
Going about making it easy to post online.
It is the best way to reach to your fans.
What do you like best about the product?
It is the best way of advertising and express what you want to show and you will get information that where you have to improve.
What do you dislike about the product?
I dislike when people taking advantage of this platform and blame with no reason.
What problems is the product solving and how is that benefiting you?
SOCi provide the feedback that where need to improve yourself.
Francisee
What do you like best about the product?
Posting to several social media platforms.
What do you dislike about the product?
Not sure yet. I will get back to you on this later.
What problems is the product solving and how is that benefiting you?
Generating social media following.
Lori Travel VIP
What do you like best about the product?
SOCi lets you manage reviews, social media, listings, ads, and local pages all from one dashboard — no more jumping between platforms.
What do you dislike about the product?
Nothing yet as I have to dive deeper in.
What problems is the product solving and how is that benefiting you?
It should reduce human error
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