SOCi Platform
SOCi Inc.Reviews from AWS customer
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If you don't use SOCi, start now!
What do you like best about the product?
SOCi has made managing our social media accounts and business listings a breeze! Previously, we manually managed all our business listings independently, taking hours to make updates across our 40 different locations. Now it takes me only a couple of minutes to push posts or make updates. It took us only a few weeks to get our entire company on to the SOCi platform, and the onboarding team took care of the majority of the integration. They worked with us every step of the way to make sure our experience was as seamless as possible.
What do you dislike about the product?
The only "negative" thing I can think of in regards to SOCi is that I'd like there to be more in-depth training guide available in the University or in the Help forum. Some things, I've just had to trial and error them to figure them out because I couldn't find anything available. But for major things, I know I can just submit a support ticket and they'll get back to me!
What problems is the product solving and how is that benefiting you?
SOCi helps us stay on top of reviews, listings, and social media for all our communities in one place. It’s made it way easier to respond quickly, keep our info consistent, and share content without jumping between platforms. We’re seeing better engagement, and it’s saving our team a ton of time.
Excellent tool for managing our social listings across the brand
What do you like best about the product?
Easy management and updating of store listing info across all platforms. Scheduled social posting. Responding to reviews across platforms for all stores.
What do you dislike about the product?
Sometimes takes a while for new stores to be onboarded and all listings created.
What problems is the product solving and how is that benefiting you?
SOCi makes it easy to manage listings for all locations, updating hours and other information. We also use it for online reputation management, responding to reviews from all platforms. And coordinating social media posts across the company.
The added helpers make the UX a breeze
What do you like best about the product?
SOCi was very easy to use and has allowed us to scale our marketing efforts. The Genius Copilot was crazy helpful with innovative ideas and additions!
What do you dislike about the product?
The time to set up the product and get under way was a bit longer than expected
What problems is the product solving and how is that benefiting you?
The analytics and understanding them have been huge!
Great Product
What do you like best about the product?
I manage the marketing for 7 different businesses, so I like that I am able to see all of our Google Reviews in one place. It makes it easy to respond quickly. I also like that I am able to post to all of our social media accounts at once. It makes my life so much easier!
What do you dislike about the product?
There does seem to be a small amount of "lag time" from when Google Reviews actually are posted to our Google Business Profile and when they show up on Soci.
What problems is the product solving and how is that benefiting you?
Using Soci makes my life easier as I can manage our 9 social media accounts all in one place. Setting up my posts on Soci is easy and saves me so much time.
Easy to use for multiple locations
What do you like best about the product?
Very easy to schedule out social media posts weeks in advance between multiple locations.
What do you dislike about the product?
Maybe an AI tool could be developed within SoCi to help with caption creation
What problems is the product solving and how is that benefiting you?
SoCi helps managing multiple social media accounts across multiple locations
Marketing Manager
What do you like best about the product?
The ease of posting to multiple pages at once time or by groups
What do you dislike about the product?
We currently cannot boost posts from Social or thru meta
What problems is the product solving and how is that benefiting you?
Posing to multiple pages at one time
Great experience so far!
What do you like best about the product?
Allowing 1 dashboard for all communities
What do you dislike about the product?
Haven't ran into anything yet. It's been
What problems is the product solving and how is that benefiting you?
Online reputation.
Exceptional Analytics and Resources
What do you like best about the product?
What I like most about SOCi are the amount of endless analytics and resources for our practices. Our focus for this year has been to educate our clients with the amount of resources we have and how to utilize them to better improve their online ranking and visibility. I especially love how current and up-to-date their information is with all the changes with Ai.
What do you dislike about the product?
The only dislike I have is that the platform doesn't offer digital advertising on search (yet?).
What problems is the product solving and how is that benefiting you?
SOCi is solving the Ai-focused problems that our practices are facing. Not only does the platform provide real-time analytics on the overall performance, but also entices the practices with enough information to take the initiative and update their own content.
Great tool for multi-unit co. Easy to use at operator level
What do you like best about the product?
Tool is easy for our individual location operators to use and manage on their own. They are in the tool daily. The onboarding/implementation process was relatively easy and we love our day-to-day account rep/exec! We integrate SOCi with our website and have not had any issues.
What do you dislike about the product?
Sometimes the customer support team isnt all that helpful.
What problems is the product solving and how is that benefiting you?
The ease of having so many tools under one roof is really important and makes life easier. It also makes "strongly encouraging" our operators to use the platform on a daily basis easier since they can do so many things under one tool - read and respond to reviews, schedule and post on social, compare their location to local competitors, etc.
We Enjoyed This Product!
What do you like best about the product?
We liked how sleek it looked and how easy it was to duplicate posts & customize per platform we were posting to. We also enjoyed how easy it was to set up our team on the product, and they could quickly get to work!
What do you dislike about the product?
It didn't include all platforms we used for posting.
What problems is the product solving and how is that benefiting you?
SoCi allowed us quick access to our accounts which was helpful!
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