SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easy to schedule social media posts.
What do you like best about the product?
My favorite part about SOCi is the easy access to all of our social media in just one app/website. Scheduling social media posts has been very easy since we started using it, 100% recommended!
What do you dislike about the product?
The least helpful tab for us will be images, since we do not use this tab very often.
What problems is the product solving and how is that benefiting you?
Views on our social media posts and easy access replying to reviews.
I can't think of anything missing
What do you like best about the product?
ease of use, complete profile of tools, options for images that are for free use, ability to edit scheduled posts, what more could I want?
What do you dislike about the product?
I guess the only thing I wish is that I could automate my hashtag to be in every post without typing it each time.
What problems is the product solving and how is that benefiting you?
It's saving me TIME by scheduling posts.
SOCI Review
What do you like best about the product?
SOCi makes it easy to manage and respond to guest reviews across all locations from one place. The daily email summaries and mobile app help us stay on top of feedback in real-time, and the templates save time while still allowing for personalized replies.
What do you dislike about the product?
Sometimes the review inbox can lag or load slowly, especially when filtering by star rating. It would also be helpful to have more customization in the reporting tools or better visibility into review trends over time.
What problems is the product solving and how is that benefiting you?
Reputation Management
Love it
What do you like best about the product?
I dont have to worry about not posting. It take the guess work out of my day
What do you dislike about the product?
N/A I like the product, so what is there to like
What problems is the product solving and how is that benefiting you?
time management and constraints for posting
This is such a great platform, it allows you to customize everything to your liking and needs
What do you like best about the product?
This is such a great platform, it allows you to customize everything to your liking and needs. I love how you can plan your templates in advance, and allow them to post when you decide. You can work ahead and get several weeks planned at once. The platform is so user friendly, I love it. I would recommend this hands down!
What do you dislike about the product?
I have yet to not get customer support to fix any questions or concerns of mine.
What problems is the product solving and how is that benefiting you?
It is a one stop shop when it comes to social media!
First time user
What do you like best about the product?
It has a library of posts that I can choose from so I don't have to spend hours making my own.
What do you dislike about the product?
Wasn't sure how to connect my accounts until I looked for it on the help page.
What problems is the product solving and how is that benefiting you?
I simply don't have the time to do all this social marketing, nor do I know what works and what doesn't work. SOCi is helping me by cutting hours of my time for social media marketing, and doing it more effectively since they know how it works.
SOCi is easy to use
What do you like best about the product?
Easy to use & it brings all the reviews into one place.
What do you dislike about the product?
Reporting sometimes is difficult to pull data
What problems is the product solving and how is that benefiting you?
Just bringing the reviews into one place to read & respond to
Reporting is a pain to work with
What do you like best about the product?
Nothing - Reporting is key for our business
What do you dislike about the product?
Reporting - It is very clunky and hard to navigate
What problems is the product solving and how is that benefiting you?
Nothing - I need reporting
Links with Canva but does not save draft
What do you like best about the product?
Helpful, Canva, outreach, scheduled posts
What do you dislike about the product?
Does not save drafts in Canva, other than that so far great.
What problems is the product solving and how is that benefiting you?
Social media management
Useful
What do you like best about the product?
I like the fact that the reporting is comprehensive, and that the AI can provide preset answers I can build on to respond to reviews.
What do you dislike about the product?
I don't use SOCi other than for answering reviews, so I don't have enough knowledge on it to respond.
What problems is the product solving and how is that benefiting you?
It helps me respond to reviews and that's useful.
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