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Good product, great after sales service
What do you like best about the product?
Prompt support-post sales. No doubt the product is great, but I appreciate the fantastic after sales service and great turn around times. Whether it is Murli (Sales) or Prateek/Laxman from post-sales, all have been quick in their responses. Each one takes complete ownership of the task at hand
What do you dislike about the product?
Nothing really, at least till date. Perhaps the mobile app can have more features-at least for the admin login
What problems is the product solving and how is that benefiting you?
Sealing lead leakage, creating more transparency in the work flow and improving efficiency
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Perfect sales and CRM solution for Startups
What do you like best about the product?
StoreMore is an old customer for LeadSqaured and actually have seen this evolving. From day one the product is very stable and remains the same as and when they added more feature. The support is top-notch. Most importantly its UX is simple and features are very easy to understand. You can easily customize the default options to your needs. From technical aspect the documentation and help articles are really helpful. Today I think all important 3rd party plugins are in-build, like cloud telephony connector, because of which the team does all the daily task and jobs right from their leadsquared account and not required to login to any other portal. There APIs allows further integrations with your product seamlessly.
What do you dislike about the product?
In initial days(almost 3 years back) there where some key plugins missing from the product, like facebook ads integration, without which we had to make extra effort. We struggled a lot that time. But now many 3rd party plugins added and no issues so far.
Also if you submit a custom requirement as per your business model (we being at there basic plan), they will warmly accept it as a suggestion and help you find an alternate way in the existing system for time being. And they might include what you need in future releases but not immediately. If you need it asap, you have no option but to wait or custom build using there APIs. I guess even for enterprise customers, it might take them time to roll out custom requirements as there product is huge now.
There is a good scope of improvement in reports.
Also if you submit a custom requirement as per your business model (we being at there basic plan), they will warmly accept it as a suggestion and help you find an alternate way in the existing system for time being. And they might include what you need in future releases but not immediately. If you need it asap, you have no option but to wait or custom build using there APIs. I guess even for enterprise customers, it might take them time to roll out custom requirements as there product is huge now.
There is a good scope of improvement in reports.
What problems is the product solving and how is that benefiting you?
We run marketing ad campaigns on various social media platforms life FB and google. Also landing pages hosted on the CRM. Leads from various platforms accumulates on CRM realtime and agents start following up with the prospects. For us, many a time, converting prospect to customer takes time. This is where LS allows us to easily follow up with them regularly manually or automatically with emails and SMSs. After they become customer, constant contact with them time to time and knowing there history becomes of importance. Also segregating customers based on various conditions(custom audience) help us send emails and SMS more precisely.
Our agent make and receive phone calls right from LS as it is connected to our cloud telephony provider. Lead history details including call recordings are of great help.
Benefits: When your agents does all there activities from one portal, including figuring out every possible lead history, the agents efficiency and satisfaction becomes very high. And that ultimately leads to satisfied leads and customers.
Our agent make and receive phone calls right from LS as it is connected to our cloud telephony provider. Lead history details including call recordings are of great help.
Benefits: When your agents does all there activities from one portal, including figuring out every possible lead history, the agents efficiency and satisfaction becomes very high. And that ultimately leads to satisfied leads and customers.
Recommendations to others considering the product:
Before deciding that this product doesn't meet your requirement, do have a call with there team. Most of the times its there and a new user might just not be good with customization. There team is really helpful and might suggest you better ways of doing things with proper reasons.
Stellar support and simple interface!
What do you like best about the product?
It has a very simple and easy to use interface. Coming from a CRM like Salesforce, Leadsquared is like a breath of fresh air that allows a high level of customisation and yet retains its simple, yet effective structure of information.
What do you dislike about the product?
We have to workaround the account level structure when we want to see all the leads from a single company.
What problems is the product solving and how is that benefiting you?
1. Streamlining the sales and marketing process
2. Automated reporting makes it easy for sales team to have effective conversations and ensures leads do not slip
3. Lead scoring makes it easy to prioritize which lead to go after.
2. Automated reporting makes it easy for sales team to have effective conversations and ensures leads do not slip
3. Lead scoring makes it easy to prioritize which lead to go after.
Recommendations to others considering the product:
Go for it based on their stellar customer support team.
Good Service
What do you like best about the product?
Best thing about it is user friendly interface and customer support services.
What do you dislike about the product?
No likely much sometime it take bit more time but that's fine.
What problems is the product solving and how is that benefiting you?
We are managing our whole lead flow with them efficiently.
Excellently crafted CRM for the field
What do you like best about the product?
The app is intuitive and provided immediate value to the sales people on the field. It works offline which was crucial for our scenario. Our field sales team were able to grasp and adopt the app within a couple of weeks.
The base functionality provided models leads, activities and tasks flawlessly. APIs, Webhooks and Customization options allow us to extend the product in any direction limitlessly.
The base functionality provided models leads, activities and tasks flawlessly. APIs, Webhooks and Customization options allow us to extend the product in any direction limitlessly.
What do you dislike about the product?
The web UI has few customizations and very limited support for images.
What problems is the product solving and how is that benefiting you?
Managing our field sales team.
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