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70 reviews
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    Siddhi Trainee

Automation has transformed user onboarding and simplifies secure access control workflows

  • May 22, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for One Identity Active Roles is for Active Directory user management, access control automation, and user provisioning and de-provisioning.

I use One Identity Active Roles to automate new user creation when a new employee joins, where the required AD account, groups permissions, and mailbox access are assigned automatically based on their roles or department.

I use One Identity Active Roles day-to-day for many use cases to reduce manual work, so it improves access management efficiency and makes user administration faster and more secure; that is mainly how One Identity Active Roles helps in my day-to-day work.

What is most valuable?

The best features of One Identity Active Roles that I have been using for the last year include workflow automation, delegated administration, role-based access control, user provisioning, de-provisioning, centralized Active Directory management, and detailed auditing and reporting use cases.

One Identity Active Roles' biggest impact is workflow automation, which has made the biggest impact for my team, as it helps automate user onboarding, access assignment, and the approval process, which saves time, reduces manual errors, and improves operational efficiency.

One Identity Active Roles has positively impacted my organization since it reduced manual administrative work, strengthened access security, and helped streamline user and permission management across the organization.

I have seen faster user onboarding and fewer manual errors after implementing One Identity Active Roles, where tasks that previously took 20 to 30 minutes manually can now be completed in just a few minutes through automation and predefined workflows.

One Identity Active Roles provides strong automation capabilities that significantly reduce manual administrative work, with one especially helpful example being automated employee onboarding, where user accounts, group membership, permissions, and mailbox access are assigned automatically based on the employee's department or role.

One Identity Active Roles has reduced the complexity and workload of Active Directory administration by automating repetitive tasks, simplifying user management, and improving delegation and access control processes.

Automation has reduced manual administrative efforts and saved significant time during onboarding and access management tasks that earlier took 20 to 30 minutes and are now completed in a few minutes.

What needs improvement?

One area that could be improved in One Identity Active Roles is the user interface and initial configuration process, as some advanced workflows and policy settings can be complex for new administrators.

What do I think about the stability of the solution?

One Identity Active Roles is stable.

What do I think about the scalability of the solution?

One Identity Active Roles is scalable and works well for growing environments with increasing users, groups, and administrative workload.

How are customer service and support?

I would rate the customer support seven out of ten.

Which solution did I use previously and why did I switch?

Previously I used different solutions on native Microsoft Active Directory administration tools and manual processes, and I switched to One Identity Active Roles to improve automation, delegation, auditing, and centralized access management.

How was the initial setup?

Integration of One Identity Active Roles with my existing identity infrastructure was moderately easy since it integrates well with Active Directory, and the setup was manageable.

Which other solutions did I evaluate?

Before choosing One Identity Active Roles, I evaluated some other options like Microsoft Entra ID and Okta for their identity and access management capabilities.

What other advice do I have?

My experience with delegation in One Identity Active Roles has been positive, allowing specific administrative tasks to be assigned to the right team without giving full domain access.

My experience with the pricing and licensing of One Identity Active Roles has been reasonable for enterprise use.

My advice for organizations considering One Identity Active Roles is to plan the role structure, delegation model, and automation workflows properly before implementation to maximize the benefits of automation, improve security, and simplify Active Directory administration.

I would rate this review eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2845590

Centralized automation has transformed identity lifecycle management and strengthens governance

  • May 22, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for One Identity Active Roles is centralized Active Directory administration and identity lifecycle management, including automatic user provisioning and deprovisioning, delegating administration, role-based access control, policy enforcement, and workflow automation to improve security, compliance, and operational efficiency.

A specific example of using One Identity Active Roles to automate user provisioning is automatic employee onboarding, where new users are automatically created with the correct OU placement, group membership, permission, and policy based on their department or role, reducing manual efforts.

Additionally, I use One Identity Active Roles for delegated administration, password management, approval workflows, group management, and auditing Active Directory changes, which helps improve security, reduce administrative workload, and maintain compliance.

What is most valuable?

The best features of One Identity Active Roles are automation, delegated administration, role-based access control, policy placement, approval workflows, and auditing.

One Identity Active Roles automation helps by automatically provisioning and deprovisioning users, assigning groups, and permission based on roles, making my work easier and more efficient. While delegating administrative tasks, it allows service desk teams to perform limited AD tasks without full domain access.

Additionally, the approval workflow, auditing, and policy enforcement features in One Identity Active Roles are very valuable, as they help maintain compliance, track all Active Directory changes, enforce naming and security standards, and improve overall governance and operational controls.

One Identity Active Roles positively impacts my organization by reducing manual Active Directory administration, improving security through delegated access and RBAC, speeding up onboarding and offboarding processes, and enhancing compliance with centralized auditing and policy enforcement.

What needs improvement?

One Identity Active Roles can be improved with a more modern and user-friendly interface, better reporting and analytics, simplified workflow customization, faster performance in large environments, and stronger cloud and hybrid identity integration capabilities.

Additionally, One Identity Active Roles could be improved with troubleshooting tools, clearer error reporting, enhanced real-time monitoring dashboards, and simplified complex policy and workflow management to make administration easier in large enterprise environments.

For how long have I used the solution?

I have been working in my current field for the last one month.

What do I think about the stability of the solution?

One Identity Active Roles is generally very stable and reliable in enterprise environments with consistent performance in Active Directory management automation and delegation tasks when properly configured and maintained.

What do I think about the scalability of the solution?

One Identity Active Roles can scale to large enterprise environments and can efficiently handle thousands of users, groups, and Active Directory objects, centralizing automation and delegation processing without significant performance issues.

How are customer service and support?

Basic customer support for One Identity Active Roles has been generally good, with knowledgeable technical teams and effective guidance on deployment, although response time for complex escalations can sometimes be a bit slower.

I would rate customer support for One Identity Active Roles around a seven out of ten for strong technical expertise and helpful guidance, with some room for improvement in escalation and response times.

Which solution did I use previously and why did I switch?

Before implementing One Identity Active Roles, I primarily used native Active Directory tools and manual administration processes, along with basic PowerShell scripting for user and group management.

How was the initial setup?

The main difficulty I faced integrating One Identity Active Roles was complex workflows, mapping RBAC permissions correctly, synchronizing a hybrid environment like Microsoft Azure, and troubleshooting policy or replication-related issues during the initial deployment.

What was our ROI?

I saw a strong ROI with One Identity Active Roles through around a forty to fifty percent reduction in service desk workload, faster user provisioning from hours to minutes, fewer manual errors, and improved compliance and audit efficiency, which saves significant administrative time and operational efforts.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing of One Identity Active Roles are enterprise-based and depend on the number of managed users or accounts, while setup costs are moderate due to infrastructure implementation and integration requirements. Overall, it provides good value through automation, security, and reduced administrative overhead.

Which other solutions did I evaluate?

Before selecting One Identity Active Roles, I evaluated options including Microsoft Identity Manager and SailPoint IdentityIQ, but chose One Identity Active Roles due to its strong Active Directory integration, automation, and delegation administrative capabilities.

What other advice do I have?

My impression of the automation capability of One Identity Active Roles is very positive, as it significantly reduces manual Active Directory tasks through automated provisioning, deprovisioning, group management, approval workflows, and policy enforcement, improving efficiency, consistency, and security across the environment.

One Identity Active Roles significantly reduces the complexity of Active Directory administration by centralizing management, automating repetitive tasks, and enabling delegated access control, although the initial setup and advanced workflow configuration can be complex in large enterprise environments.

One Identity Active Roles delegation allows service desk or junior administrators to perform specific Active Directory tasks including password resets, user creation, and group management without giving full domain administrative access, which improves security, reduces workload on senior admins, and speeds up request handling.

My advice to others considering using One Identity Active Roles is to plan the Active Directory structure, RBAC model, and workflow carefully before deployment. I recommend starting with a pilot implementation and leveraging automation and delegated administration features fully to maximize security, efficiency, and compliance benefits. I would give One Identity Active Roles an overall rating of eight out of ten.


    Varun Mehra

Automation has transformed onboarding and access control and now streamlines daily governance

  • May 20, 2026
  • Review provided by PeerSpot

What is our primary use case?

Our main use case for One Identity Active Roles is Active Directory management, user provisioning, and access control automation. We use it to simplify repetitive administrative tasks and enforce role-based access policies across the organization. In day-to-day work, one common example is onboarding new employees. Instead of manually creating accounts and assigning permissions in Active Directory, One Identity Active Roles automates the process through predefined templates and workflows. When HR submits a new employee request, the tool automatically creates the user account, assigns the correct group, mailbox, permission, and OU placements based on the employee's department and role. This has reduced manual efforts, minimized configuration errors, and improved compliance and auditing.

What is most valuable?

The best feature of One Identity Active Roles is definitely its automation and role-based access control capabilities. What stands out most is how it centralizes Active Directory, Entra ID, and Microsoft 365 administration into a single console while enforcing least privilege access and policy-based management. Another feature I really appreciate is the workflow automation for user lifecycle management. Tasks including onboarding, off-boarding, group assignment, mailbox provisioning, and access removal can all be automated using templates and policies. It saves a lot of administrative time and reduces manual errors.

The auditing and change tracking features are also very useful because they provide visibility into who made changes, what changes were made, and when they happened. This helps a lot with compliance and troubleshooting.

From an operational perspective, the fine-grained delegation is probably the most valuable capability. It allows organizations to give limited administrative rights to help desks or regional IT teams without granting full domain admin privilege, which improves security significantly. One situation where the automation features made a huge difference was during a large onboarding project after our company expanded to multiple regional offices. Earlier, user provisioning was mostly manual, so creating accounts, assigning groups, mailbox permissions, and applying policies for hundreds of users would take a lot of time and often resulted in inconsistencies. After implementing One Identity Active Roles, we created automated workflows and templates based on departments and job roles. During the onboarding phase, HR requests automatically triggered accounts creation, correct OU placement, security group assignment, and Microsoft 365 access provisioning. What previously took hours per batch was reduced to just a few minutes, and the number of access-related tickets dropped significantly.

What needs improvement?

While One Identity Active Roles is a strong identity and access management solution overall, there are a few areas where it could improve. One challenge we experienced was the initial setup and configuration complexity. Deploying workflows, policies, and delegation models require careful planning and a good understanding of the Active Directory environment. For organizations without experienced administrators, the learning curve can feel quite steep in the beginning. The user interface could also be more modern and intuitive. Some administrative tasks require navigating through multiple menus and the overall experience could be simplified for faster day-to-day management. Another area for improvement is reporting and customization. While the auditing features are good, creating highly customized reports sometimes requires additional efforts or scripting knowledge. More built-in reporting templates and easier dashboard customization would be helpful.

We have also noticed that troubleshooting workflows or synchronization issues can occasionally take time because the logs can be very detailed and technical. Better diagnostic tools and simpler error explanations would improve the operational experience. That said, once the platform is properly configured and maintained, it performs reliably and delivers strong automation, delegation, and governance capabilities. One additional area where One Identity Active Roles could improve is cloud integration and hybrid environment management. While it works well with Active Directory and the Microsoft environment, organizations moving heavily towards cloud-first infrastructure may want even deeper and more seamless integration with modern SaaS platforms and identity providers. Performance optimization in large environments could be improved. In very large enterprise deployments with complex workflows and multiple managed domains, some administrative actions and synchronization tasks can occasionally feel slower than expected.

Another point is documentation and onboarding resources. The product is feature-rich, but some advanced configurations require going through extensive documentation. More practical examples, guided setup wizards, and easier to follow best practice guides would help new administrators adopt the platform faster. Overall, the core functionality is solid, and most of the pain points are related more to usability, complexity, and modernization rather than the reliability. One additional improvement I would mention is around integration flexibility with third-party ITSM and DevOps tools. While the platform integrates well within Microsoft-centric environments, broader out-of-the-box integration and simpler API workflows for non-Microsoft ecosystems would make deployment and automation easier for organizations using diverse infrastructure. Another area is upgrade and migration simplicity. In enterprise environments, version upgrades and environment migration sometimes require careful planning and testing. Streamlining that process with more automated compatibility checks and migration assistance would reduce operational overhead.

For how long have I used the solution?

I have been using One Identity Active Roles for around two years in our enterprise environment mainly for Active Directory automation, user provisioning, and role-based access management.

What do I think about the stability of the solution?

One Identity Active Roles has been a stable and reliable platform overall in our experience, especially once the environment is properly configured and maintained. We use it for daily Active Directory administration, automation workloads, delegated access, and auditing, and it has handled these workloads consistently without major downtime issues. From an operational standpoint, the core automation and delegation features have been dependable, and the platform reconnects and recovers well after temporary infrastructure interruptions. The reliability is one of the reasons it became an important part of our identity management processes. Similar views are reflected in industry reviews where many users describe the platform as stable and reliable for enterprise Active Directory management workloads.

What do I think about the scalability of the solution?

One Identity Active Roles has scaled well in our experience, especially as our organization expanded across multiple departments and regional environments. As the number of user groups and administrative requests increased, the platform helped us maintain centralized control and consistent policy enforcement without needing to scale the administration team at the same rate.

One of the biggest successes was the ability to standardize onboarding, off-boarding, and access management workflows across the different business units. The automation and delegated administration model made it easier to support growth while keeping operational processes consistent and secure. Another challenge was managing customization at scale because as more departments requested unique workflows and approval processes, the governance and configuration management became more complex, so maintaining centralized policies was important.

Overall, the platform handled organizational growth effectively and provided good scalability for enterprise-level Active Directory and One Identity administration environments.

How are customer service and support?

The customer support for One Identity Active Roles is generally viewed as good by enterprise users, especially for complex Active Directory environments, but experiences can vary depending on deployment complexity and team expertise. Many reviews praise the vendor for responsive technical assistance, ongoing product updates, and strong enterprise-level guidance, helping to automate the AD delegation setups. Positive feedback commonly mentions constant updates and the support from the development team, reliable help during the deployment and automation setups, and good support for hybrid AD and Entra ID environments. However, there are some recurring complaints. Troubleshooting can become difficult because the platform itself has a steep learning curve. Documentation and scripting guidance are sometimes considered insufficient. Log interpretation and portal configuration are not always intuitive. Overall for mid-size and large enterprises with experienced IAM and AD teams, support is usually considered dependable. Smaller teams or organizations without deep Active Directory expertise may find onboarding and advanced troubleshooting challenging at first.

Which solution did I use previously and why did I switch?

Before implementing One Identity Active Roles, most of our Active Directory administration was handled directly through native Microsoft AD tools and a mix of manual PowerShell scripting. As the environment grew, managing user permissions and compliance manually became increasingly difficult and time-consuming. We needed better automation, centralized administration, delegated access control, and more detailed auditing capabilities. We evaluated a few identity governance and AD management solutions, but One Identity Active Roles stood out because of its strong workflow automation, fine-grained delegation, policy-based management, and integration with the Microsoft environment.

The ability to reduce reliance on full domain admin privilege and standardize administrative processes was a major reason for the switch. Another key factor was compliance and auditing. Native tools provided limited visibility and required more manual effort for tracking changes and generating audit reports, whereas One Identity Active Roles gave us centralized auditing and governance capabilities out of the box.

How was the initial setup?

Integrating One Identity Active Roles with our existing IT infrastructure was moderately complex but manageable since our environment was already heavily based on Active Directory and Microsoft technologies, so the integration process was relatively smooth. However, designing workflows and delegation model synchronization policies requires careful planning and testing. Once implemented, the platform integrates well with our directory service and centralizes many administrative functions efficiently.

What was our ROI?

We have definitely seen a positive return on investment after implementing One Identity Active Roles, mainly through automation, reduced administrative efforts, and improved operational efficiency. One of the biggest measurable improvements was onboarding and provisioning time. Before One Identity Active Roles, creating and configuring a new user account manually could take around 30 to 45 minutes, depending on access requirements. After implementing automated workflows and templates, the process dropped to under 10 minutes in most cases. Similar improvements were seen for off-boarding and access modification requests. We have also experienced a notable reduction in help desk workload. Password resets, account unlocks, and group management tasks became faster and more standardized, related to identity access and management, decreasing by roughly around 30 to 45 minutes, allowing the IT team to focus more on strategic initiatives rather than repetitive operational tasks. Similar efficiency gains have also been highlighted in One Identity customer care studies. We did not necessarily reduce headcount, but we were able to scale operations without needing to expand the identity administration team at the same pace as organizational growth. That operational scalability alone delivers strong long-term value for the business.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing and licensing, our experience is that the platform is positioned more towards mid-size and enterprise organizations. The license and setup costs can feel relatively high for small businesses, especially when implementation services and customization are included. However, for our large environment managing compliance and Active Directory operations, the automation, security, and operational efficiency gains can justify the investment over time.

Which other solutions did I evaluate?

Before selecting One Identity Active Roles, we evaluated a few other identity and Active Directory management solutions. The main alternatives we looked at included Microsoft native Active Directory administration tools combined with PowerShell automation, ManageEngine ADManager Plus, and Netwrix identity and auditing solutions. We also reviewed some broader IAM platforms including SailPoint and CyberArk for governance and privileged access capabilities, but those solutions were more focused on enterprise identity governance and PAM rather than streamlined Active Directory administration and delegation. We ultimately chose One Identity Active Roles because it offered the best balance of workflow automation, fine-grained delegation, policy-based administration, and auditing, especially for Microsoft-centric environments. The ability to centralize AD administration while enforcing least privilege access was a major differentiator for us.

What other advice do I have?

My advice for others considering One Identity Active Roles would be to properly plan the deployment and understand your Active Directory structure before implementation. The product is very useful for automation, delegation, and user lifecycle management, but it delivers the best results when configured carefully. It is also helpful to have a team member with good AD knowledge and to test workflows in a staging environment before moving to production.

One Identity Active Roles is a strong solution for organizations that need advanced Active Directory management, automation, and delegation capabilities. It has a bit of a learning curve, but once implemented properly, it can significantly reduce manual effort and improve operational efficiency. The platform is especially valuable for large or complex AD environments where automation and governance are important. One Identity Active Roles has had a very positive impact on our organization, especially in terms of productivity, security, and compliance. From a productivity perspective, it has significantly reduced the amount of manual work for the IT team. Tasks including user onboarding, off-boarding, password reset, group management, and permission assignment are now largely automated. This allows the administrators to focus more on strategic projects instead of repetitive operational tasks. We have also noticed faster turnaround times for account provisioning and fewer support tickets related to access issues. In terms of the biggest improvement, it came from role-based access control and fine-grained delegation. Instead of giving broad administrative privilege, we can now assign limited permission based on responsibilities. This reduced the risk of accidental or unauthorized changes in Active Directory and improved our overall security posture. I would rate this solution an 8 out of 10.


    Aman Khandelwal

Automated access control has improved security and efficiency but still needs better support

  • May 20, 2026
  • Review provided by PeerSpot

What is our primary use case?

One Identity Active Roles is my primary tool for provisioning and de-provisioning user access so that we can utilize resources properly. We use it to provision user access to different systems based on business requirements. We use One Identity Active Roles for provisioning and de-provisioning the roles and responsibilities of users so that they can utilize the tool or software according to business requirements.

What is most valuable?

One Identity Active Roles provides excellent integration with third-party tools. The integration feature helps us smoothly create user profiles for employees so that they can use third-party software easily. We have integrated it with other software such as Salesforce, Azure, and our data company.

Another feature that is very beneficial for us is the dashboard and the reports that One Identity Active Roles provides. These are of very good quality, and you can get all the data in one dashboard, making it easier for us to track the data. The dashboard feature is excellent.

One Identity Active Roles has positively impacted our organization in both efficiency and security. Since we no longer have to manually perform provisioning and de-provisioning, the automated process has increased security and efficiency.

One Identity Active Roles has reduced the number of errors that we were facing before using it. The fine-grained permission control feature allows us to grant certain users permissions or access to software easily. This feature has improved the security of our organization and made our workflow smooth. The fine-grained permission control feature has made managing permissions more secure and automated, reducing the time spent on managing permissions and increasing efficiency overall.

What needs improvement?

One needed improvement in One Identity Active Roles is the customer support. Customer support needs to improve because queries are not resolved in a responsive manner. The solutions provided are not capable enough to solve our problems, and responses are not very quick.

Another area needing improvement is the steep learning curve. One Identity Active Roles should provide user manuals, user guides, and resources so that the learning curve becomes much easier than it currently is.

The ease of integrating One Identity Active Roles with our existing IT infrastructure and directory services has been a smooth process. The overall integration with existing IT infrastructure was smooth and really helped us.

For how long have I used the solution?

I have been using One Identity Active Roles for the last one year.

How are customer service and support?

On a scale of one to ten, I would rate One Identity Active Roles a seven. I would rate it a seven after considering all the merits and demerits of One Identity Active Roles and taking into consideration the positives, such as the reports and dashboards, provisioning, security, and third-party integration. At the same time, I consider the negatives, such as weak customer support and a steep learning curve.

What other advice do I have?

My advice to others looking into using One Identity Active Roles is that if you are looking for easy-to-use software for your business needs, then One Identity Active Roles is the one that you should consider if you are looking for a budget-friendly option. I have rated this review a seven overall.


    Mahesh Dattatray Malve

Centralized delegation has streamlined ad administration and now reduces privileged access risks

  • May 19, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for One Identity Active Roles is for centralized Active Directory administration and life cycle management; most of the day-to-day activities revolve around user provisioning, account modification, and modification group management, access delegation, and handling the joiner mover leaver process.

One common example of how I use it for user provisioning in my daily work is during new employee onboarding; when HR shares the employee details, we use predefined templates in One Identity Active Roles to create user accounts with standard attributes such as department, designation, email format, and reporting manager, and based on the employee's role, the required security groups are automatically assigned instead of adding everything manually.

What is most valuable?

One important thing from day-to-day usage is that tools such as One Identity Active Roles are not just about account creation or access management; they help bring consistency into operations in large environments, as one small manual mistake in Active Directory can create bigger issues later, especially during audits or access reviews, and from my experience, the biggest practical benefit has been reducing repetitive manual work and maintaining standardized processes across teams.

The best feature of One Identity Active Roles is delegation administration with role-based access control; it allows an organization to give limited and controlled access to different IT teams without exposing full Active Directory permissions, which is very important from a security perspective.

Role-based access control has helped me mainly by reducing unnecessary privileged access, as earlier, in some environments, multiple admins had broad Active Directory permissions which increased the risk of accidental changes or unauthorized actions, and with One Identity Active Roles, this access could be delegated so teams only got permissions required for their tasks.

One thing worth adding about the features is that as identity and access governance become more important and organizations are handling hybrid environments with cloud and on-premise systems together, tools such as One Identity Active Roles help bring structure to that, especially for managing identity-related operations in a controlled way.

One positive impact we noticed from One Identity Active Roles was improved operational efficiency; earlier, many user management tasks were handled manually, which took more time and sometimes created inconsistencies, but using intelligent role-based workflows and automation made onboarding and access modification faster and more standardized, and we also saw better control over privileged access since permissions were delegated properly, reducing high-level administrative rights, which improved accountability and balanced security with operational speed.

Measurable improvements were noticed over time; for onboarding activities, the creation and access assignment process became much faster because templates and automation group assignments reduced manual work, and earlier, some requests would take a few hours depending on complexity, but with streamlined workflows, standard tasks became much quicker with fewer follow-ups, and from an audit perspective, preparing for access reviews or compliance checks was easier because all changes were logged properly, meaning the teams spent less time collecting manual evidence due to the clear audit process.

We utilized the fine-grained permission control feature of One Identity Active Roles, especially for delegating administration and limiting unnecessary privileged access; one major impact was better implementation of the least privilege principle, as instead of giving broad Active Directory permissions to multiple teams, access is assigned based on specific responsibilities, allowing the helpdesk team to perform limited tasks such as password resets or account unlocks, while application teams manage only their own security groups without broad administrative access.

The automation capabilities of One Identity Active Roles are one of its stronger areas, especially for reducing repetitive administrative tasks and improving consistency; a common example is user onboarding and offboarding workflows where predefined templates automatically populate user attributes, assign appropriate groups, and apply naming standards based on department or role, significantly reducing manual effort and minimizing configuration mistakes.

One Identity Active Roles has had a significant effect on the complexity and workload of day-to-day Active Directory administration, as earlier, many Active Directory-related tasks depended heavily on experienced administrators making direct changes in Active Directory users and computers, which increased the risk of inconsistency and human error; after implementing One Identity Active Roles, administrative tasks became more structured through delegated access, templates, and automated workflows.

What needs improvement?

One Identity Active Roles is strong operationally, but there are a few areas where it could improve, such as cloud-native integration; since many organizations are moving towards hybrid and multi-cloud environments, a tighter and simpler integration with more cloud platforms would enhance the overall experience.

One practical pain point I encountered around workflow customization and change management is that the tool is powerful, but when organizations want highly customized approval flows based on business logic, implementation can become complex and often relies on experienced administrators or consultants.

For how long have I used the solution?

I have been using One Identity Active Roles for three years.

What do I think about the stability of the solution?

One Identity Active Roles is a stable and reliable platform.

What do I think about the scalability of the solution?

From my experience, One Identity Active Roles is quite scalable, especially for medium to large enterprises that have a high volume of Active Directory administrative operations, as the architecture is designed to scale Active Directory delegation and administration.

How are customer service and support?

I found the customer support experience with One Identity generally positive, especially for enterprise-level support cases, as their support team has strong technical knowledge of Active Directory and IAM issues which is crucial for solving issues.

Which solution did I use previously and why did I switch?

Before using One Identity Active Roles, a large portion of administrative work was handled with native Active Directory tools and manual operational processes, and the main reason for moving towards One Identity Active Roles was the increasing complexity of user and access management as the organization scaled.

How was the initial setup?

The ease of integrating One Identity Active Roles with our existing IT infrastructure and directory services was moderately manageable, as it was not extremely difficult but required proper planning and understanding of the existing infrastructure; since our organization is heavily based on Active Directory and Microsoft technologies, the core integration was relatively smooth, allowing straightforward onboarding, synchronization, delegation, administration, and policy configuration once the architecture was properly designed.

What about the implementation team?

The implementation was done in-house by our IT team.

What was our ROI?

The organization has seen a positive return on investment, though the return on investment is more operational and security-focused than just a cost reduction; we also observed fewer operational errors related to account provisioning and group assignments due to standardized templates and workflows reducing inconsistencies, meaning even a small reduction in manual administration and troubleshooting effort adds up.

What's my experience with pricing, setup cost, and licensing?

Pricing for One Identity Active Roles is a bit on the higher side compared to other options in the market.

Which other solutions did I evaluate?

During the evaluation phase, I considered a few other IAM and Active Directory management solutions; the comparison was mainly about delegation capabilities, automation, and audit, including Microsoft's native Active Directory administration approach combined with scripting and Group Policy management, as well as tools such as Microsoft Entra ID, NetIQ, SailPoint, and CyberArk, depending on the use case.

What other advice do I have?

My advice for others looking into using One Identity Active Roles is to first understand your internal identity and access management processes before implementing the tool, and I recommend starting with clear delegation and automation goals instead of trying to customize everything immediately. I would rate this product an 8.5 out of 10.


    Himanshu Gawai

Automation has transformed user provisioning and governance and now streamlines daily administration

  • May 18, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for One Identity Active Roles is Active Directory user and group management with automation and delegated administration. For example, in daily work, I use it to automate user provisioning, deprovisioning, manage security group access, and enforce naming and compliance policies across AD environments.

What is most valuable?

The best features for One Identity Active Roles in my experience are automation, delegated administration, RBAC, dynamic group management, and policy enforcement. I also appreciate centralized management for AD and Entra ID, along with auditing and change tracking which helps significantly during compliance reviews.

One Identity Active Roles has made the biggest impact in automation and delegated administration. It reduced manual AD tasks, minimized provisioning errors, and accelerated user onboarding and offboarding significantly in day-to-day operations.

One Identity Active Roles has positively impacted our organization by improving AD administration efficiency, reducing manual errors, strengthening access governance, and helping to standardize user provisioning and compliance processes across the team.

Since implementing One Identity Active Roles, we have seen faster user provisioning and deprovisioning, a noticeable reduction in manual AD efforts, and significant time savings for routine administrative tasks. It also improved audit readiness through better tracking and policy enforcement.

What needs improvement?

One Identity Active Roles could be improved with a more modern and intuitive UI, faster performance for large environments, simpler reporting customization, and smoother integration with cloud-native identity platforms and APIs.

For how long have I used the solution?

I have been using One Identity Active Roles for around a year, mainly for AD automation, user provision, group management, and access governance tasks.

What do I think about the stability of the solution?

One Identity Active Roles is very stable.

What do I think about the scalability of the solution?

The scalability of One Identity Active Roles is strong in my experience. It handles large and complex Active Directory environments efficiently, supports multiple domain and hybrid setups, and maintains performance even with a high number of users and objects when properly configured. It is well-suited for enterprise-scale identity management.

How are customer service and support?

Support for One Identity Active Roles is generally good. We have a positive experience with response time and technical assistance for both configuration and troubleshooting. Documentation and support portal resources are also helpful, though some complex issues may require escalations.

How was the initial setup?

The integration of One Identity Active Roles with our existing Active Directory and IT infrastructure was fairly straightforward. I connected smoothly with our directory services, and most configurations were manageable with standard setup and policies. Some advanced customization required learning, but overall, the integration effort was moderate.

What was our ROI?

We have clearly seen the ROI for One Identity Active Roles. We reduced manual Active Directory administration efforts, improved provisioning speed, and minimized errors that previously required rework. While exact figures vary, the biggest gains were in the time saved for routine tasks and reduced workload on the AD team, allowing us to focus on higher value work instead of repetitive user management.

What's my experience with pricing, setup cost, and licensing?

We found the pricing, setup cost, and licensing for One Identity Active Roles to be on the enterprise side, but justified by the capabilities. Initial setup, some planning, and integration effort with Active Directory and licenses are typically based on managed user objects. Overall, the cost made sense considering the automation, governance, and long-term reduction in manual administration.

What other advice do I have?

My advice for others looking into One Identity Active Roles is to clearly define your Active Directory structure and governance model before implementing it. Invest time in designing roles and workflows properly, as most of the value comes from there. Also, plan the integration carefully and involve the AD and security team early to ensure smooth adoption.

One Identity Active Roles has been a reliable and effective solution for managing Active Directory at scale. It improved security, reduced manual work, and brought consistency to the identity operations. The main value comes from proper design and automation setup, which pays off long-term. I would rate this review a 10 out of 10.


    AnandJoshi

Centralized identity automation has streamlined onboarding and improves access control

  • May 17, 2026
  • Review provided by PeerSpot

What is our primary use case?

Our main use case for One Identity Active Roles is centralized Active Directory management and user provisioning. It helps automate user account creation, group management, role-based access control, and administrative tasks while improving security and reducing the manual workload for IT teams.

One common use case for One Identity Active Roles is onboarding new employees. Our team uses it to automatically create Active Directory accounts, assign the correct groups and permissions based on their job roles, and apply standardized policies. This reduces manual configuration errors and speeds up the provisioning process for the IT teams.

What is most valuable?

The best features for One Identity Active Roles are automated user provisioning, role-based access control, delegated administration, and centralized Active Directory management. It also provides strong auditing and compliance capabilities, which help reduce manual administrative work, improve security, and maintain consistent access policies across the organization.

The feature we rely on the most in One Identity Active Roles is automated user provisioning. It has the biggest day-to-day impact because it streamlines employee onboarding and access management by automatically creating accounts, assigning groups, and applying permissions based on predefined roles. This saves time, reduces manual errors, and ensures users get the correct access quickly and consistently.

One Identity Active Roles has positively impacted our organization by simplifying Active Directory administration and reducing the amount of manual work required for user and access management. Automation improved onboarding efficiency, reduced configuration errors, strengthened access control, and helped maintain better compliance and auditing across the environment.

After implementing One Identity Active Roles, we saw a noticeable reduction in onboarding and account management time because many tasks became automated. It also helped reduce manual provisioning errors and improved consistency in access assignment. The auditing and reporting features made compliance review easier by providing better visibility into administrative changes and user access activity.

What needs improvement?

One Identity Active Roles could be improved with a modern and intuitive user interface, simpler configuration for complex workflows, and faster performance in large environments. Better cloud integration and easier customization for reporting and automation would also enhance the overall experience.

For how long have I used the solution?

I have been using One Identity Active Roles for the last 1.2 years.

What do I think about the stability of the solution?

One Identity Active Roles is stable.

What do I think about the scalability of the solution?

One Identity Active Roles scales very well for our organization with growing Active Directory environments and large user bases. It supports centralized management, delegated administration, and automation across complex enterprise infrastructure, making it effective for handling increasing numbers of users, groups, and access management tasks efficiently.

How are customer service and support?

Customer support was good.

How was the initial setup?

Integrating One Identity Active Roles with our existing IT infrastructure and Active Directory environment was relatively straightforward. Since it is designed to work closely with Microsoft environments, the core integration process was smooth. Though some planning and customization were needed for workflows, permissions, and integration with other enterprise tools. Overall, the deployment effort was manageable for our IT team.

What was our ROI?

We have seen a positive return on investment from One Identity Active Roles. Automation significantly reduced the time spent on user provisioning, onboarding, and access management tasks, which lowered the administrative workload and improved operational efficiency.

What's my experience with pricing, setup cost, and licensing?

Our experience with pricing and licensing for One Identity Active Roles was positive overall. The setup required some initial planning and configuration, but the licensing and cost were justified by the automation, reduced administrative workload, and improved access management efficiency it provided.

What other advice do I have?

My advice for organizations considering One Identity Active Roles is to plan the role structure, workflows, and delegation policies carefully before deployment. Taking time to align the automation and access controls with business processes helps to maximize efficiency, reduce administrative workload, and improve long-term identity management and security operations. I have given this review a rating of 10.


    Abhishek Pol

Automated governance has transformed onboarding and now cuts manual access work in half

  • May 17, 2026
  • Review provided by PeerSpot

What is our primary use case?

One Identity Active Roles is primarily used for centralized Active Directory management, user provisioning, and automated access control. It streamlines user account creation, role-based administration, group management, and policy enforcement while reducing manual administrative effort and improving security compliance.

A common day-to-day use case involves onboarding new employees. One Identity Active Roles automated user account creation, group assignments, mailbox setup, and permission allocation based on department rules. This process was previously manual and time-consuming, but One Identity Active Roles reduced setup time significantly and helped avoid configuration mistakes and permission inconsistencies.

Integrating One Identity Active Roles with the existing Active Directory environment was relatively straightforward. The solution integrates very well with Microsoft-based infrastructure and directory services, although the initial configuration and policy setup required careful planning and technical expertise for smooth deployment.

What is most valuable?

The best features of One Identity Active Roles are automated user provisioning, delegated administration, and role-based access control. It reduces manual Active Directory management tasks, improves security through fine-grained permissions, and provides centralized auditing and policy enforcement. The automation workflows and approval-based access management are especially valuable for maintaining consistency and compliance in large enterprise environments.

The automation workflows help the team automate repetitive identity management tasks such as user onboarding, account updates, password resets, and de-provisioning. Approval-based access management adds an extra security layer by requiring manager or admin approval before sensitive permissions or group memberships are granted. This reduces manual effort, minimizes human errors, improves compliance, and ensures proper access governance across the organization.

One Identity Active Roles significantly reduces the complexity and workload of Active Directory management by automating repetitive tasks such as user provisioning, group management, password resets, and access changes. It simplifies delegated administration and centralized policy management, allowing the IT team to handle Active Directory operations more efficiently with fewer manual errors.

What needs improvement?

One Identity Active Roles could be improved with a more modern and intuitive user interface, faster performance during large-scale directory operations, and simpler initial deployment and configuration.

For how long have I used the solution?

One Identity Active Roles has been used for approximately seven months.

What do I think about the stability of the solution?

One Identity Active Roles is stable.

What do I think about the scalability of the solution?

One Identity Active Roles is highly scalable and works well in medium to large enterprise environments. It can efficiently manage a large number of users, groups, and directory objects while maintaining centralized administration, automation, and policy enforcement across multiple domains and complex Active Directory infrastructures.

How are customer service and support?

Customer support for One Identity Active Roles is excellent.

Which solution did I use previously and why did I switch?

The organization mainly consolidated Active Directory administration, user provisioning, access governance, and role-based access management using One Identity Active Roles. It helps centralize identity management tasks that were previously handled through multiple manual tools and scripts.

How was the initial setup?

Integrating One Identity Active Roles with the existing Active Directory environment was relatively straightforward. The solution integrates very well with Microsoft-based infrastructure and directory services, although the initial configuration and policy setup required careful planning and technical expertise for smooth deployment.

What about the implementation team?

Careful planning of the initial deployment and role structure before implementation is recommended. One Identity Active Roles delivers the most value when automation workflows, delegated administration, and access policies are properly designed according to organizational needs.

What was our ROI?

A clear return on investment was realized after implementing One Identity Active Roles. Automated provisioning and access management reduced manual administrative effort by nearly 50 to 60%, which saved significant onboarding time and lowered the number of access-related errors and support tickets.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing experience with One Identity Active Roles was generally reasonable for an enterprise IAM solution. Initial setup required some planning and technical resources, but the long-term operational efficiency and automation benefits provided good overall value.

What other advice do I have?

After implementing One Identity Active Roles, user provisioning and access management time was reduced by nearly 50 to 60%. The automation workflows helped lower manual configuration errors and improved compliance by maintaining proper approval trails and access governance records.

The automation capabilities of One Identity Active Roles are impressive because they significantly reduce repetitive administrative work and improve consistency. Employee onboarding workflows were automated, so new users automatically receive the correct accounts, group memberships, and permissions based on their department and role. Automated de-provisioning is also used to quickly disable accounts and revoke access when employees leave the organization, improving both efficiency and security.

The review rating provided for One Identity Active Roles is 10 out of 10.


    Nitin Yadav

Structured automation has transformed directory tasks and now speeds secure user onboarding

  • May 15, 2026
  • Review provided by PeerSpot

What is our primary use case?

One Identity Active Roles is my primary solution for managing Active Directory efficiently and securely, with a focus on day-to-day tasks such as user account credentials, password reset and account unlock, group membership management, and automating AD tasks.

When a new employee joins, I use One Identity Active Roles to create the AD account using a template and automatically assign groups based on department, set mailbox and permissions, apply naming conventions, and policy.

What is most valuable?

One Identity Active Roles offers me several best features, including automation workflow, which saves a lot of manual AD work during onboarding and offboarding, and its role-based delegations that allow the help desk to perform limited tasks without full admin rights, as well as change history and auditing that make it easy to track who can change what in AD.

The automation feature has made the biggest difference in my day-to-day work, which assists in designing auditing benefits. Tasks such as user onboarding, offboarding, group assignment, and mailbox provisioning are significantly improved.

One Identity Active Roles has positively impacted my organization by enabling faster onboarding and offboarding through automations, reducing manual AD errors and permission mistakes, and lightening the workload for the infrastructure help desk team. Tasks that used to take 20 to 30 minutes manually can now be completed within 5 to 10 minutes.

The time savings facilitated by One Identity Active Roles have allowed my team to focus more on higher-value work instead of repetitive admin tasks. Instead of spending hours on account provisioning, password issues, or manual permission changes, the team can now concentrate on projects, security improvement, and user support, which has also reduced stress during busy periods because workflows are standardized and less error-prone.

What needs improvement?

One Identity Active Roles could be improved with better cloud-native management and SaaS options, simpler reporting, and easier customization.

I wish for simpler reporting and easier customization as additional needed improvements.

For how long have I used the solution?

I have been using One Identity Active Roles for the last one and a half years.

How was the initial setup?

I assess the ease of integrating One Identity Active Roles with my existing IT infrastructure and directory services as generally good, as it integrates well with Active Directory, making the core setup straightforward. However, the initial configurations, policy roles, and workflows are complex and require AD expertise. Once deployed, day-to-day operations and synchronizations are quite reliable.

What other advice do I have?

One Identity Active Roles has significantly reduced both the complexity and workload of administrative tasks related to Active Directory, particularly for data tasks such as user creation, group changes, and account management.

My experience with the delegation of administrative tasks through One Identity Active Roles has been that it has made the workflow much more structured and controlled, with tightly scoped permissions so users receive only what they need.

My main advice to others looking into using One Identity Active Roles is to properly plan your directory structure first before configuring anything. It is essential to invest time in establishing an appropriate Active Directory structure beforehand and to use the least privilege design as a default concept. I would rate my overall experience with One Identity Active Roles as a nine out of ten.


    Nishant Patil

Role-based administration has streamlined onboarding, reduced errors, and improves security

  • May 14, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for One Identity Active Roles is role-based administration, where different IT teams can give limited permission based on their responsibilities, which improves security and control.

I can give you a specific example of how I use role-based administration with One Identity Active Roles: when a new employee joins a company or organization, One Identity Active Roles can automatically create the user account, assign the required groups, mailbox, and permissions based on the employee's department. Similarly, when an employee leaves, access can be disabled quickly from one place. This saves time and reduces security risk.

What is most valuable?

In my opinion, the best features One Identity Active Roles offers include centralized Active Directory management, role-based access control, easy password management, auditing and reporting. Additionally, it reduces manual administrative tasks.

I find myself relying on centralized management the most out of those features, as the IT team can manage all user groups, permissions, and Active Directory related tasks from one single platform instead of handling everything manually from different servers or tools. With One Identity Active Roles, administrators can create users, reset passwords, assign permissions, manage groups, and disable accounts.

One Identity Active Roles has impacted my organization positively by reducing manual work, improving security, saving administrative time, and reducing human errors. The best feature I can highlight is that the organization helps in reducing human error and standardizing the user management process. Apart from this, it enhances overall operational efficiency.

What needs improvement?

One Identity Active Roles is a very strong solution for Active Directory management and automation. I do not have improvements to suggest for this product since I have been using it and feel better about it. I do not wish to add more about needed improvements, even small things that could make my experience smoother.

For how long have I used the solution?

I have been using One Identity Active Roles for seven to eight months.

What do I think about the stability of the solution?

One Identity Active Roles is stable.

What do I think about the scalability of the solution?

For scalability, I find it good for the future.

How are customer service and support?

My impression of customer support is good. I can rate the customer support as an eight on a scale of ten.

Which solution did I use previously and why did I switch?

I have not used any other solution before One Identity Active Roles. I have not used or evaluated any other options before choosing One Identity Active Roles.

How was the initial setup?

One Identity Active Roles is deployed on-premises only, with the deployment starting by installing the One Identity Active Roles server on a Windows server.

What was our ROI?

I cannot speak extensively on ROI, but I can mention that IT administrative effort was reduced, user onboarding and offboarding became faster, security and compliance improved, and the help desk workload decreased. Operational efficiency has been increased.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, my experience is that things are much higher priced, so pricing should be less.

What other advice do I have?

For those looking into using One Identity Active Roles, my advice is that for time-consuming manual work, One Identity Active Roles can save time and reduce human errors. It is much easier, much more secure, and more efficient for organizations. I would rate this review a nine overall.