I was an Assistant Dean for Online Education at the School of Engineering. We used Acquia Digital Experience Platform for handling our website, flex space dot org. It is a free and open website of learning space exemplars that is available globally.
Acquia DXP [Private Offer Only]
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Seamless global website management with robust design support
What is our primary use case?
How has it helped my organization?
Acquia kept our website running flawlessly. Despite being a complex website used globally, it was stable and transparent for me. We had uninterrupted service and the site never went down.
What is most valuable?
Acquia was able to support everything our designer came up with. Every user is almost like a mini administrator, which spoke well to how they were connected globally.
What needs improvement?
Once the site was originally developed, it needed to be transferred onto Acquia, which was quite a task. There were challenges whenever Drupal changed its version, as we had to ensure everything still worked.
For how long have I used the solution?
We have been using Acquia for several years. It has been more than two years because we were running FlexSpace on it.
What do I think about the stability of the solution?
Stability-wise, it was pretty good. We had uninterrupted service and the site never went down.
What do I think about the scalability of the solution?
It scaled as the user base grew, and there were no problems allowing for expansion.
How are customer service and support?
Their support team was outstanding. I had a consistent portfolio person to call when issues arose. Acquia takes good care of their employees as the point of contact changed only once or twice over the years.
How would you rate customer service and support?
Positive
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
Acquia was part of a university-wide contract through SUNY, and they were very competitive in pricing. Education always seeks the most value for the dollar spent.
Which other solutions did I evaluate?
We looked at multiple website hosting services.
What other advice do I have?
Acquia's support platform is commendable. Having a consistent point of contact made any issues manageable, and I would recommend the product to others.
I'd rate the solution ten out of ten.
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