Jiminny
JiminnyReviews from AWS customer
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A great AI tool for sales and user research
What do you like best about the product?
User research has never been an easier task than with Jiminny. I use Jiminny to parse through long format interviews to take out key information to reference in the research for evidence collection. It is a powerful tool that saves hours of review.
What do you dislike about the product?
I wish there was a upload option to upload your own videos to be parsed. Sometimes my interviews are not done over zoom and I would love an option to go through those files.
What problems is the product solving and how is that benefiting you?
The ability to search through the transcript for keywords is a powerful tool that saves so much time. That combined with a great sharing tool means I can do research at 5-10x the speed I used to.
Jiminny allows us to analyse our customer relations capabilities and improve
What do you like best about the product?
To have real-time interaction with our manager when analyzing our calls.
To have precise data on the quality of our calls (solid points / weak points)
To have precise data on the quality of our calls (solid points / weak points)
What do you dislike about the product?
The transcription of calls into writing which is not accurate in the French language
What problems is the product solving and how is that benefiting you?
Jiminny allows me to know my weak points to improve my customer relations and achieve my objectives
Best alternative to Chorus & Gong at a reasonable cost
What do you like best about the product?
Besides, Jiminny is extremely user-friendly and intuitive for managers, there are multiple areas of Jiminny that allow me and my team to constantly use its functionality.
1. Call coaching - not only for IC's but for executives as well.
2. Product feedback for our product team when our account manager or customer support reps are talking to our customers (game saver as there is no miscommunication when passing their feedback to our product team)
3. Sharing of the call directly with the customer who on their end when a colleague could not make the call/demo, they can now view it in their own time.
1. Call coaching - not only for IC's but for executives as well.
2. Product feedback for our product team when our account manager or customer support reps are talking to our customers (game saver as there is no miscommunication when passing their feedback to our product team)
3. Sharing of the call directly with the customer who on their end when a colleague could not make the call/demo, they can now view it in their own time.
What do you dislike about the product?
There are times when the transcript does not match up 100% to the speaker on the call. It is not a major issue, but that is an area I would like to see button up.
What problems is the product solving and how is that benefiting you?
Primarily around calls being recorded and stored in a depository that any user (paying & non-paying) can access at any given time. We use the library/playlists frequently when we hire a new employee, this way they can see first hand on how to do XYZ on a call.
Excellent service
What do you like best about the product?
Running call reviews and coaching sessions with the Customer Success team. Using best-in-class statistics to aid the coaching sessions further.
What do you dislike about the product?
Very little. We had one minor issue when integrating with Zoom for someone in the team, but it was resolved swiftly by the support team.
What problems is the product solving and how is that benefiting you?
Ramping new CSMs, SDRs, AEs effectively
The best tool for training and my day to day!
What do you like best about the product?
Using Jiminny for training purposes, watchin gback team call as well as my own to learn and improve.
What do you dislike about the product?
When waching back group calls not everyone has been filmed. We use this in the ocntext of sending candidate clips of them self to help improve on online assessments. It would be beeter is we had video as well as sounds clips of everyone.
What problems is the product solving and how is that benefiting you?
Live coaching. As im still in my training stages, having my manager live coach me on calls is super helpful! Without that tool it can be really difficult to make on the spot decision when you are new to a role. Its a huge help.
Really effective system to bang out high volume in little to no time
What do you like best about the product?
The best part about Jiminy is the ability to go back and review your calls, learn from experience and bring this experience into new calls.
What do you dislike about the product?
Perhaps some of the integration could be a tad better with other CRMs such as Salesloft
What problems is the product solving and how is that benefiting you?
It takes away the manual part of having to type a number in to call somebody. It saves a significant amount of time.
Wonderful
What do you like best about the product?
The notetaker allows me to concentrate on the mission at hand
What do you dislike about the product?
That you cannot just go back to a previous page on the actual application
What problems is the product solving and how is that benefiting you?
It allows reviewing my calls and also other people's calls
Jiminny is a great tool to know and understand your prospects or users
What do you like best about the product?
As a Customer Success person, I heavily rely on Jiminny before the first meeting with a new client or prospect. I check the calls they had with my colleagues from Sales to understand their needs and background so I can come up with thoughts and ideas for the meeting, and feel prepared. This saves a lot of time for both me and the person I will be talking to.
What do you dislike about the product?
There are always improvements and updates to the tool, which is great to see. The call transcripts can still be quite off, but I'm sure that the team knows about it and has it on their radar. Other than that, I'm happy with the tool.
What problems is the product solving and how is that benefiting you?
Jiminny saves me a lot of time on client research. I need less input from my colleagues, who are also pretty busy, I spend less time on other sites or platforms to gather data, and best of all, I feel confident and prepared going into a meeting.
Jiminny allows me to share video footage that provides useful insight to both clients and colleagues
What do you like best about the product?
Jiminny allows me to be more present in calls as I don't have to listen and note down everything a client says, rather I can respond with more clarity and be more attentive to my next steps on a call.
What do you dislike about the product?
The audio transcript is often misallocated, meaning that the statistics tab is a little useless. It also clouds who said what when searching back over a transcript, meaning you can't depend on it as a reference but have to watch a larger portion of a clip to ensure you know who said what.
What problems is the product solving and how is that benefiting you?
It helps me to better inform clients as to what we did on a call, and allows them to refresh their minds and stay on top of their learning rather than waiting to exercise their new skills on a call.
Useful tool for call review, peer review and note taking
What do you like best about the product?
Transcript taking - i feel less under pressure to manually note take or having to ask guests in the call to repeat key details.
What do you dislike about the product?
some of the tags are a little unintuitive.
What problems is the product solving and how is that benefiting you?
allowing me to be present in the call and give my clients my full attention. It also allows ease of peer review of my calls.
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