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Good early traction, then fall-off
What do you like best about the product?
Great personal account support. Our rep meets with us regularly and tries to do all she can to help us get the most out of the G2 system.
What do you dislike about the product?
G2 itself is extremely janky. We had to write up & justify the category that we belong in because G2 didn't understand our industry. We needed to explain why we should or shouldn't be tucked up underneath other categories. We needed to explain, in long-form, why certain companies they identified as our competitors should not even *be* in the category they threw them into.
Talking with Monty, he literally could not even recognize our product category and instead provided to me pages of unrelated market segments. When I gave him the exact page in G2 that I was referring to it said "I don't have access to live G2 database but I rely on set of structured database information which I currently lack for [my company's category]."
While we had initial traction in getting reviews once we signed the contract, that dried up quickly (after 1-2 months) and then we haven't gotten *any* reviews in the past half-year.
I wish I got sentiment analytics on the page even if someone *didn't* leave a review. I wish there was a way to know how many users were "watching us" or whether they had a positive brand sentiment. I can see pageviews, but I wish I could tell if folks were "subscribed" to our brand. So we could push updated information to those who had more than passing interest.
Talking with Monty, he literally could not even recognize our product category and instead provided to me pages of unrelated market segments. When I gave him the exact page in G2 that I was referring to it said "I don't have access to live G2 database but I rely on set of structured database information which I currently lack for [my company's category]."
While we had initial traction in getting reviews once we signed the contract, that dried up quickly (after 1-2 months) and then we haven't gotten *any* reviews in the past half-year.
I wish I got sentiment analytics on the page even if someone *didn't* leave a review. I wish there was a way to know how many users were "watching us" or whether they had a positive brand sentiment. I can see pageviews, but I wish I could tell if folks were "subscribed" to our brand. So we could push updated information to those who had more than passing interest.
What problems is the product solving and how is that benefiting you?
We want a public "score" for our product and have that appear in a place where our competitors also appear. We want to at least be given our fair share of voice. So far G2 has allowed us to be findable in a head-to-head comparison site.
Informative and Innovative Team
What do you like best about the product?
G2 is very innovative. I have used various platforms and the vendor portal and features available are unique and easy to navigate. Our rep is also amazing. She is very knowledgeable, attentive and helpful.
What do you dislike about the product?
The moderation process is almost too in-depth. I find that sometimes verified reviews are rejected. The process is also lengthy and can be overall annoying compared to other review sites.
What problems is the product solving and how is that benefiting you?
Great, reliable and reputable platform for our users to leave genuine reviews. G2 is also helping me stay on top of industry standards and shifts!
G2 is okay
What do you like best about the product?
I like that the analytics is robust to see where things are coming from.
What do you dislike about the product?
Review verification is not always accurate. Real reviews are being left out or rejected. There is no appeals process or way to see who the feedback is from so we are missing reviews. There should be a way for a company to verify that the reviewer is actually real.
What problems is the product solving and how is that benefiting you?
management of reviews, customer sentiment and data.
G2 is my favorite
What do you like best about the product?
I really enjoy our rep. She responds quickly and is very resourceful. G2 has a lot of features that help us promote our organization. I like that you can see when a review has been submitted before it posts. I also like that reviews can be incentivized.
What do you dislike about the product?
I wish there were trainings on how to use the platform. That would have helped me early on when I was learning. I also wish we got updates from our rep with new features that we don't want to miss out on. Either by email or in our monthly meetings.
What problems is the product solving and how is that benefiting you?
We are really excited to use Monty and I think it will help educate people on our product before needing to book a meeting or being suggested as the top company in our competitors will bring more people to our page.
Good tool for gathering VOC
What do you like best about the product?
The dashboards in G2 are very thorough and allow you to easily look at where your product ranks in it's category and against it's competitors. Buyer intent is also a useful tool.
What do you dislike about the product?
There are way too many badges and reports in G2.
What problems is the product solving and how is that benefiting you?
G2 helps promote Talkdesk as a top vendor of Contact Center as a Service software which enables reputation management and VOC marketing.
Best platform to review
What do you like best about the product?
It's provide multiple work platform along with rewards n recognitions
What do you dislike about the product?
I didn't get any thing bad or un authorized activity or bad experience with this
What problems is the product solving and how is that benefiting you?
It's provide multiple options and technology whr we can get world best platform
G2 is beyond powerful
What do you like best about the product?
- ability to gather customer insights
- give customer champions a voice
- powerful self serve admin portal
- great CSM support
- give customer champions a voice
- powerful self serve admin portal
- great CSM support
What do you dislike about the product?
Nothing top of mind, I see G2 setting the bar for peer review sites
What problems is the product solving and how is that benefiting you?
It helps us keep an eye on our competitors, pulse on what the market is looking for, reputation management, gathering external proof points
Loved the quality of reviews and the metrics used
What do you like best about the product?
G2 is a industry standard when it comes to software reviews.May your tribe grow bigger
What do you dislike about the product?
G2 is known very less when compared to competitors.Software users expect more visibility
What problems is the product solving and how is that benefiting you?
Know about softwares
Easy and Interesting
What do you like best about the product?
Give us the chance to review products that we use in a easy way.
What do you dislike about the product?
At the moment, nothing. I met G2 a couple days ago.
What problems is the product solving and how is that benefiting you?
Help me to know new professionals tools at the same time, that make me think about the tools that I use everyday.
An honest review about G2
What do you like best about the product?
users often appreciate G2.com for its user reviews and ratings that help in making informed decisions about software and services.
What do you dislike about the product?
some users may dislike biased reviews or the occasional lack of detailed information on G2.com.
What problems is the product solving and how is that benefiting you?
G2.com solves the problem of finding reliable software and services by providing user reviews and ratings. This benefits users by aiding in informed decision-making.
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