Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
5,418 reviews
from
External reviews are not included in the AWS star rating for the product.
#1 Customer Service and Expert in their space
What do you like best about the product?
Everything from the sales process, to the on-boading and on-going customer support at G2 Crowd is on point! Kudos to Kristina for always going above and beyond in working with us. We are learning everyday on how to use G2 Crowd features to better improve our funnel and conversion.
What do you dislike about the product?
Nothing that I dislike right now. The product has also come a long way compared to one year ago.
What problems is the product solving and how is that benefiting you?
Ability to distribute validation documents / reports that can improve our sales & marketing funnel and conversion
Recommendations to others considering the product:
Buy it now!
Easy onboarding
What do you like best about the product?
There is constant communication during the onboarding process, so that when questions arise, they are answered and resolved quickly.
What do you dislike about the product?
As someone being onboarded, there could be more clarity with the pricing and what you get with that pricing. Because of this, talks of up-selling happen from the beginning, which lends to confusion.
What problems is the product solving and how is that benefiting you?
Gaining brand recognition, and identifying potential leads and their place in the funnel. Visibility and lead gen are the main benefits.
Great social proof, great support.
What do you like best about the product?
In addition to helping us differentiate our products from our competitors, G2 Crowd provides authentic, trusted social proof for buyers researching products. If a consumer searches for reviews of our products, G2C is the first thing they see. The badges, Grid and reference pages are great for sales enablement.
Our EAM and CSM are amazing and always quick to respond, jump on a call, or meet with our stakeholders to ensure we're getting the most out of our subscription. They're willing to do some leg work for us whenever needed (I ask a lot of questions and tend to be a bit of a squeaky wheel).
Our EAM and CSM are amazing and always quick to respond, jump on a call, or meet with our stakeholders to ensure we're getting the most out of our subscription. They're willing to do some leg work for us whenever needed (I ask a lot of questions and tend to be a bit of a squeaky wheel).
What do you dislike about the product?
Sometimes the algorithm will prioritize reviews that are neither recent or the most helpful, because they're verified or lengthy, but doesn't take context into consideration.
Major increase in subscription price this year, but comes with a lot more functionality and tools to leverage (that we're still getting acquainted with). High cost for SMBs, but so valuable.
Major increase in subscription price this year, but comes with a lot more functionality and tools to leverage (that we're still getting acquainted with). High cost for SMBs, but so valuable.
What problems is the product solving and how is that benefiting you?
G2 Crowd has helped us position and differentiate our products in a very crowded and volatile industry, as well as given us insight to our customer's journey. We're looking forward to leveraging the new features available to us to generate SQLs and better enable our sales team to leverage the social proof G2 provides.
No One Collects More Trustworthy Reviews Than G2 Crowd! Easy to Implement and Use!
What do you like best about the product?
We really enjoy the G2 Crowd Grid that displays ClockShark alongside other similar time tracking software. Not only is it easy to see how our position changes as we collect more reviews, but this Grid can be embedded in marketing pages to provide leads with a real-time grid view.
We also really love working with the team at G2 Crowd. Danny took extreme care to understand our company needs and expectations, and even sent us a signed "thank-you" note after our first webinar. (Who does this? Uhm...Danny does!) Our implementation specialist Kelly slowly and meticulously explained how to get our listing set-up. She transformed a super daunting job into very easy subtasks, and weekly met with us to review our progress. It was like eating an elephant, one bite at a time...but with less mandible engagement. Ashley, our main point of contact at G2 Crowd, has overseen our entire G2 Crowd journey, and is quick to resolve any concerns we have. Like, greased lightning fast!
We also really love working with the team at G2 Crowd. Danny took extreme care to understand our company needs and expectations, and even sent us a signed "thank-you" note after our first webinar. (Who does this? Uhm...Danny does!) Our implementation specialist Kelly slowly and meticulously explained how to get our listing set-up. She transformed a super daunting job into very easy subtasks, and weekly met with us to review our progress. It was like eating an elephant, one bite at a time...but with less mandible engagement. Ashley, our main point of contact at G2 Crowd, has overseen our entire G2 Crowd journey, and is quick to resolve any concerns we have. Like, greased lightning fast!
What do you dislike about the product?
I have no complaints about the product, staff, or service at G2 Crowd. One observation is that G2 Crowd prizes quality reviews, and there can sometimes be a delay between review date and the day it posts to your account. Don't wig out: It's TOTALLY normal! They will carefully vet all reviews to make sure they are being submitted by actual software users. Fake news, fake reviews, Pokemon -- the team at G2 Crowd catches it all.
What problems is the product solving and how is that benefiting you?
We've witnessed increased quality in the reviews of our customers. It's also very easy to contact reviewers through the G2 Crowd portal if you want to follow up with them.
We enjoy a steady flow of new leads who have encountered us on G2 Crowd in their search for a time tracking software. It's easy to track all leads using G2 Crowd's leads portal.
We enjoy a steady flow of new leads who have encountered us on G2 Crowd in their search for a time tracking software. It's easy to track all leads using G2 Crowd's leads portal.
Recommendations to others considering the product:
G2 Crowd goes above and beyond to make sure you are fully acquainted with their platform. Be sure to be open and transparent with your business needs so they can make the proper recommendation for you.
Excellent onboarding process
What do you like best about the product?
We recently sign-up to G2 Crowd and have been extremely impressed with their onboarding process. Their team is well-organized and highly responsive. It's certainly made a very positive impression and has given us ideas for how we can improve our own onboarding process at Qarrot.
What do you dislike about the product?
So far, we're extremely satisfied with our entire G2 Crowd experience.
What problems is the product solving and how is that benefiting you?
We're aiming to create more awareness and drive more high-quality leads to our website through G2 Crowd. We believe that referral traffic of this nature will be a critical part of our overall acquisition efforts.
Great Review
What do you like best about the product?
The idea of donation is the best. The user interface for writing the review and reading review. The idea it self has a good impact on social experience and views sharing.
What do you dislike about the product?
The Support team is sleeping i think. I had mail but no response by there side and never live chat cause they tell to check user faq or give the link. If the user had already had gone through the link what is the point to give the link and after that no live or quick response for question.
Recommendations to others considering the product:
get good support team.
Very good structured on-boarding process
What do you like best about the product?
The on-boarding process is quite time consuming but due to a really step-by-step on-boarding process very easy. We received help and answers to our questions very fast and never got stuck without help.
What do you dislike about the product?
The backend interface is a little bit old school and sometimes not very intuitive. We would also like to have more possibilities for rules based for the customer intent emails.
What problems is the product solving and how is that benefiting you?
We can ensure that possible customers can find us on all platforms, access lead data from another source and can reach out to this people.
Great idea but slow slow review entry
What do you like best about the product?
It's a pretty good idea. Clearly we all want a source of reliable reviews to make better purchasing decisions.
What do you dislike about the product?
Slow, slow, slow. The performance of the review submission was practically unusable. It felt like suddenly I was on a 15 year old laptop on dialup. Every rating step took 5-7 SECONDS to register. Worse, they require a screenshot of the logged in app I was reviewing, and the uploader window failed after similar 7 seconds per click to open. I'm stubborn and tried about ten times. And yeah I checked other apps and browser windows and nothing else was slow. Just G2. Pure garbage.
Recommendations to others considering the product:
If you want to leave a review, expect a slow and painful process like having some teeth removed.
Using G2crowd for 1 year now
What do you like best about the product?
- Buyer intent data: Having the ability to see who is currently viewing your page, comparing you with which other solution is a great way to find out momentum.
- Video reviews
- The grid: The better positioned on the grid, the more leads you will get. It is surprisingly how companies are nowadays shortlisting suppliers solely based on the grid.
- Video reviews
- The grid: The better positioned on the grid, the more leads you will get. It is surprisingly how companies are nowadays shortlisting suppliers solely based on the grid.
What do you dislike about the product?
Overall a great platform with great people behind it.
The only remark I have is that while giving a lot of feedback, it sometimes takes a while before things are actually happening.
Would also like to see even more best practices from the Customer Success Team.
Presence in Europe, however they are heavily investing in the European marketing going forward, which is a big plus for us.
The only remark I have is that while giving a lot of feedback, it sometimes takes a while before things are actually happening.
Would also like to see even more best practices from the Customer Success Team.
Presence in Europe, however they are heavily investing in the European marketing going forward, which is a big plus for us.
What problems is the product solving and how is that benefiting you?
G2crowd helped us with scaling the US and UK market.
We also learned a lot from the insights that we gained from the Buyer Intent Data.
We also learned a lot from the insights that we gained from the Buyer Intent Data.
The Premier Platform for Software Reviews
What do you like best about the product?
Easy UI, exceptional account management, and great lead data. Also, the platform keeps improving!
What do you dislike about the product?
Some of the services can be a bit on the pricey side.
showing 5,211 - 5,220