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Easy to use + great team
What do you like best about the product?
We work with a very responsive, helpful team that consistently delivers on deadlines (even when we don't always return the favor) and guides us through efforts to gather reviews. Shout out to Andrew for his jovial persona on calls- he made G2Crowd my favorite vendor to check in with.
What do you dislike about the product?
As a demand-gen marketer with lead goals to hit, we were hoping to see more direct leads coming from our G2Crowd profile. While I don't doubt the broader value of the platform (and the exposed visitor data gives very clear evidence of a role it's playing in the buying process), it's tougher to assign value to that in a ROI focused environment at a large corp with established sales systems.
What problems is the product solving and how is that benefiting you?
G2Crowd is becoming a part of the buyer journey that we can't ignore. By driving more reviews, our profile becomes an increasingly good picture of what our customers love about us - and helps point to where we can improve. By working directly with G2Crowd, we're better equipped to reach out to our customers to gather reviews. We've also, with their assistance, found more ways to use our reviews as part of our sales process, arming our sales team with real quotes from real customers to help prospects decide whether to buy.
Recommendations to others considering the product:
If you pay attention to the depth of information available (from yours and your competitors' reviews), there is a ton to get out of working with G2Crowd.
G2Crowd is democratizing trust and transparency for b2b buyers, and empowering sellers
What do you like best about the product?
Nothing is more credible than actual user reviews, and g2c has become the destination for b2b software buyers to both educate themselves on categories (amidst lots of marketplace confusion) and understand which technology products are most likely to meet their needs.
As a seller, I love that i have such an incredible resource to direct my prospects to, and some of G2C's premium (paid) services are very unique and helpful. My favorites are:
-G2 being a lead source, in it of its self
-the buyer intent data (which organizations are passively or actively exploring our services) piped right into our Salesforce account records/reporting which help us activate conversations we might otherwise not
-the ability to create personalized landing pages of curated customer reviews for prospects, based on what concerns or use cases they have been outspoken about (adoption, implementation, onboarding etc.)
As a seller, I love that i have such an incredible resource to direct my prospects to, and some of G2C's premium (paid) services are very unique and helpful. My favorites are:
-G2 being a lead source, in it of its self
-the buyer intent data (which organizations are passively or actively exploring our services) piped right into our Salesforce account records/reporting which help us activate conversations we might otherwise not
-the ability to create personalized landing pages of curated customer reviews for prospects, based on what concerns or use cases they have been outspoken about (adoption, implementation, onboarding etc.)
What do you dislike about the product?
For the review landing pages, I'd like to be able to configure the order in which reviews show. More customization options, and ability to see views on the pages would be well received.
What problems is the product solving and how is that benefiting you?
Understanding how prospects and customers are using g2crowd to research our technology, and when, so as to prioritize both active and passive accounts.
Recommendations to others considering the product:
For G2C Marketing solutions to be a fit, you'll need to focus first on getting reviews published from your users.
Amazing event support!
What do you like best about the product?
I had a wonderful experience working with the G2 events team to gather reviews at one of our recent client events. We did the work to gather reviews ourselves but they sent us all the materials and facilitated everything smoothly. Kevin and the team were phenomenal - they shipped computers to the event as well as a beautiful sign with our branding. They helped us make everything a success! I would highly recommend!
What do you dislike about the product?
Honestly, nothing bad to say at this time about the events team! It was a bit frustrating that the G2 review approvers rejected some reviews that were given by valid users and clients at the event for reasons that I do not understand but that is a different function.
What problems is the product solving and how is that benefiting you?
The G2 events team helped us gather over 60 reviews from clients at our event over 1.5 days - this has really helped us boost some of our key profiles. We're super happy with the results.
G2 Crowd has opened the doors for Micro Merchant Systems Google top ranking & generating reviews.
What do you like best about the product?
Giving G2 Crowd our customer's email addresses and having them do an email blast asking them to submit a submit a review for an Amazon gift card
What do you dislike about the product?
Buyer Intent, too much money for no names, email address
What problems is the product solving and how is that benefiting you?
Being recognized in the Pharmacy Management category on Google. Getting people to visit our website.
Valuable Tool to Support Sales Efforts
What do you like best about the product?
We have found the "Track Your Prospects" and "Buyer Intent" features to be particularly useful for our outbound sales efforts.
Also G2 Crowd handling the gift card fulfillment in an automated way, has made our life a lot easier.
Our implementation manager, Bliss was also very easy to work with and very responsive!
Also G2 Crowd handling the gift card fulfillment in an automated way, has made our life a lot easier.
Our implementation manager, Bliss was also very easy to work with and very responsive!
What do you dislike about the product?
Nothing major comes to mind.
Would like to be able to select more than one "owner" of the product admin, so appropriate people can get notified of new reviews. There is a workaround to this that we have figured out but the notifications get sent to a personal email address that is tied to LinkedIn account, instead of work email account which would be preferred.
Would like to be able to select more than one "owner" of the product admin, so appropriate people can get notified of new reviews. There is a workaround to this that we have figured out but the notifications get sent to a personal email address that is tied to LinkedIn account, instead of work email account which would be preferred.
What problems is the product solving and how is that benefiting you?
outbound marketing efforts, and unrestricted inbound leads
Valuable Tool for Supporting Informed Buying Decisions
What do you like best about the product?
The validation of the reviews and the structure of the data capture provides informed decisions.
What do you dislike about the product?
The weighting provided to marketshare obscures the raw user data.
What problems is the product solving and how is that benefiting you?
It is easier to leverage validated crowd sourced reviews than to burden clients with reference cals.
Ultimate Name Drop
What do you like best about the product?
I direct prospects everyday to G2 Crowd. The ratings and reviews about various software companies are fantastic and give great insight into how they stack up against one another. I would recommend G2 Crowd to anyone who wants an honest and accurate way to get a closer look at a potential product.
What do you dislike about the product?
itsperfectitsperfectitsperfectitsperfect
What problems is the product solving and how is that benefiting you?
People looking for performance management software are able to see our reviews/ratings, which brings them inbound to us quite frequently. It's an amazing way to get prospects passively.
Easy. Fast. and increases brand awareness.
What do you like best about the product?
Loved hearing what our users think about our product. Also a great resource to share with prospects. The G2 Crowd on-boarding team was great! They were very responsive and ready to help share best practices.
What do you dislike about the product?
Not much. There are some things that aren't self service and we needed to go through support for. For example, the company bio (under the logo) was outdated and we couldn't change that ourselves.
What problems is the product solving and how is that benefiting you?
Having reviews on a third party site validates our product and allows us to hear candid feedback so we can improve.
Excellent product with great analytics
What do you like best about the product?
1. Buyer Intent Data - The detailed analytics with facilities to filter & sort companies by their employee size, location and views helps a lot to analyze the prospect's behavior.
2. The G2 Crowd on-boarding was seamless.
3. The platform is simple and user friendly.
2. The G2 Crowd on-boarding was seamless.
3. The platform is simple and user friendly.
What do you dislike about the product?
Nothing at this stage - Its a great product.
What problems is the product solving and how is that benefiting you?
It gives our (happy & successful) customers to provide their feedback. It helps us to know how our customers are using Interview Mocha. What helps them the most and what are the areas of improvements.
Also it is a great platform where potential buyers search, compare and select the product as per their business needs.
Also it is a great platform where potential buyers search, compare and select the product as per their business needs.
Solid review platform that's manageable and easy to implement
What do you like best about the product?
Everything is straightforward and made as easy as possible with G2 Crowd. You provide the details about your product, they even help you source reviews from your customers to help build your profile. Their team is responsive and engaged in helping you achieve success as you define it for your organization.
What do you dislike about the product?
The login process can be tricky at times as you have to get another email to login to the account.
What problems is the product solving and how is that benefiting you?
G2Crowd gives you a platform to collect reviews in a third-party validated format. Other marketplaces have reviews written by employees, or other unverified product users, and G2Crowd has helped us source real reviews and give our product a platform.
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