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Great project management tool to bring visibility to our clients
What do you like best about the product?
Great integration with Salesforce and brings internal visibility of my team's projects and bring that same visibility to our clients
What do you dislike about the product?
Not having a cast tool integrated would love to have a cast capture that through the tool
What problems is the product solving and how is that benefiting you?
Transparency on my team projects
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great tool for project managers and implementation but missing little stuff
What do you like best about the product?
the visibilitiy and integration with salesforce
What do you dislike about the product?
missing csat, automatic way to capture billable hours and unbillable hours
What problems is the product solving and how is that benefiting you?
having visibility on my team projects and provide that visibility to our clients
Excellent project management and client onboarding platform
What do you like best about the product?
Client Onboarding options,Customizable Templates and User Interface
What do you dislike about the product?
Initial setup is a bit complex and customer support is not that great
What problems is the product solving and how is that benefiting you?
Collaboration and project management
Rocketlane_Feedback_Sachin
What do you like best about the product?
Rocketlane is simple to update and track
What do you dislike about the product?
There are no major dislikes about the Rocketlane however there may be improvement in the overall UI experience.
What problems is the product solving and how is that benefiting you?
There are multiple benifits we are seeing while using the Rocketlane like Appropriate tracking of the project, resources and timelines.
a dynamic and easy to use tool
What do you like best about the product?
the ability to customize it to meet the needs of each unique project
What do you dislike about the product?
there's no way to link work across projects, but there is the ability to link multiple projects to the same client, so it is easy to work arount that limitation. the only thing "missing" is... if there was a way to manage "support" then this tool could be used for the entire scope of the relationship with the client, not just PM and AM
What problems is the product solving and how is that benefiting you?
all of the above!
Great
What do you like best about the product?
I can clearly track my hours per project
What do you dislike about the product?
A lot of email notifications that are not necessairy, maybe once a week would be better
What problems is the product solving and how is that benefiting you?
Tracking my hours
User friendly, transparency and fast
What do you like best about the product?
The transparency between the company and clients
What do you dislike about the product?
All notifications that we receive for each task when a case is assign
What problems is the product solving and how is that benefiting you?
working with clients directly thru this program and understanding the tasks easier that over the phone
Using the Rocketlane for Project Management with Customers
What do you like best about the product?
The intuitive usage. Creating tasks and add forms is really easy.
What do you dislike about the product?
Sometimes it takes some time effort to change timelines in the project tracker.
What problems is the product solving and how is that benefiting you?
The communication with customers is easier and also the expecation management.
An easier way to get in-depth review of each client
What do you like best about the product?
I like that it is a much more in depth tracking system than others.
What do you dislike about the product?
It is a slow interface and going from page to page is delayed
What problems is the product solving and how is that benefiting you?
Since a lot of client implementation is a shared experience, it makes it easy to get in depth review of the customer's process through implementation. Also easy to communicate if and when projects need to be taken over
Great tool for all kinds of PS teams!
What do you like best about the product?
All encompassing functionality - from project tracking, time tracking, resource management, new features being rolled out consistently, focus on incorporating or using AI, etc. The platform includes a lot of great features and tools that we use daily - the Rocketlane team is also open to feedback/suggstions on areas to improve.
What do you dislike about the product?
Not many dislikes/downsides, but as with any enterprise SaaS platform, we don't always get our requests/features prioritized right away - but Rocketlane team has been great at working with us on providing transparency and timelines.
What problems is the product solving and how is that benefiting you?
Centralized project management + reporting - allowing us to gain data and insights into project/team performance.
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