Skilljar by Gainsight
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Easy to implement and fairly intuitive
What do you like best about the product?
With a fairly streamlined implementation process, we were up and running in a short time. The system is very powerful. We aren't using all of the features yet and there are many powerful features that we're planning on growing into. It is fairly intuitive once you understand how the course management and the catalog pages work together.
What do you dislike about the product?
There's a bit of a learning curve in understanding groups and students and how they work together. We have to use code snippets to perform some functions that aren't readily apparent. There are some things that we can't manipulate that we have to rely on the Skilljar team to do. The analytics dashboard could be a bit less clunky.
What problems is the product solving and how is that benefiting you?
We have been able to host all of our eLearning content in one platform. We can see what our customers are accessing and use analytics to learn more about our customers. We are definitely engaging more with our customers in an interactive way versus simply providing them with a knowledgebase.
Easy to use and great results
What do you like best about the product?
I like the ability to grant access to a certain set of users so internal and external users can check on specific user groups. The software I used previously did not allow our team to limit access for external users.
What do you dislike about the product?
I think the menus are not very intuitive and it takes multiple clicks to find certain information. I would prefer it there were one-click options to take you to certain commonly used features, for example, all training records for a certain user. It is very hard to find the URL for a particular course you need to share - the URL should be clearly shown in the Details page for a course.
What problems is the product solving and how is that benefiting you?
Skilljar allows me to quickly assemble, clone, and customize training courses for my users. It is easy to get training certificates and the integration with Salesforce allows us to centralize training completion data.
Amazingly versatile. Helping us scale to thousands of students
What do you like best about the product?
The platform is incredibly customizable and even has an API for automating tasks such as third party badging. More than anything, the Skilljar onboarding team is incredible - they set us up for success and proactively checked in with us for months, giving us constant advice on how to better our student experience.
What do you dislike about the product?
Very little to complain about. I'd love to see more features added to the API, such as the ability to manage users via the API.
What problems is the product solving and how is that benefiting you?
Skilljar helps teams actualize their customer/internal education goals in a highly user-friendly way. The ability to group learners and set up custom automating grouping rules creates a very granular analytics report that has helped us act on optimizing our content. The flexibility of the platform has enabled us to set up "observer" users, such that we can enable third-party educators to view their students' progress in our learning content.
Very easy to use.
What do you like best about the product?
Flexibility and fully customizable iframes.
What do you dislike about the product?
Expensive, but I guess you get what you pay for.
What problems is the product solving and how is that benefiting you?
Their connections with other 3rd party systems is unmatched.
Easy to use LMS
What do you like best about the product?
User-friendly, captivating and very effective.
What do you dislike about the product?
Skilljar lacks social interactivity to some extent.
What problems is the product solving and how is that benefiting you?
Skilljar LMS provides an option to download the uploaded SCORM/HTML content for admins and super admins. This, in turn, acts as a backup repository for e-Learning professionals.
The platform was user friendly!
What do you like best about the product?
Simplicity of use, analytics, course building
What do you dislike about the product?
Better analytics on qualitative data, the ability to have surveys within the course.
What problems is the product solving and how is that benefiting you?
Reducing our live in person sessions and the ability to offer on demand session to our customers across the globe.
Easiest onboarding experience
What do you like best about the product?
I love how easy it is to get in touch with customer success and support. Their responses are quick and thorough. I also really enjoyed the ease of admin settings.
What do you dislike about the product?
There are some limitations with built-in customizations. I wish there were more options for quizzes and automations.
What problems is the product solving and how is that benefiting you?
We needed a way to provide external training to improve our self-service resources and this satisfied that need.
Easy, Intuitive, and Highly Customizable
What do you like best about the product?
Not only did I enjoy working with my Implementation Team, but I love how easy and intuitive SkillJar is to work with. Our site was customized to look like our product page thanks to their ProServ team, and all our content is presented in a clean and intuitive manner.
What do you dislike about the product?
It's hard to find some analytics, and I had to set up automation through Zapier to auto-add users to groups. I know it can't have everything, but I'm happy with what we have.
What problems is the product solving and how is that benefiting you?
We needed a public-facing LMS platform to host product certification. We have an internal LMS that isn't as customizable as SkillJar. SkillJar worked with us to make everything as seamless as possible.
Great LMS for any sized team
What do you like best about the product?
Skilljar is very easy to get into and get started. No matter your team size, the platform makes it simple to start moving forward. It's also so customizable that you can make it the site you had in mind when you started your project.
What do you dislike about the product?
If you're not familiar with HTML code and you're wanting to customize your site on your own, it's a bit hard. But if you have resources available to you, it's simple for any HTML for those who work with it normally.
What problems is the product solving and how is that benefiting you?
We needed to get a customer education center up and running quickly, Skilljar allowed us to do just that. Now our customers are able to have guided self-paced onboarding/education.
Best in class Customer Education platform
What do you like best about the product?
I love how user-friendly the Skilljar platform is and how easy it is to develop and present content to diverse learners. We are using Skilljar for both internal and external education, and it has been very intuitive for team members to build content. It has been equally easy for our users to access content and get the information they need to be successful using our platform, tools and data.
What do you dislike about the product?
My only complaint is that Skilljar could expand upon their web app integrations and provide a bit more flexibility with customizing some of the apps. We are using Skilljar for both internal and external domains and the limited Salesforce integration has been an obstacle for us. Additionally, the ability to customize integrations with other apps (e.g. more instances of Gainsight beyond Gainsight PX) would make it even easier for customers to maximize the value they get from Skilljar.
What problems is the product solving and how is that benefiting you?
Skilljar integrates seamlessly with our tech stack and makes it easy to provide excellent educational content to our customers and partners with trackable metrics to demonstrate program value.
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