Sold by: Gainsight
Customer Education Made Simple. Skilljar Helps You Train, Onboard, and Scale Customer Success with Ease.
Overview
Skilljar is the leading Customer Education platform that helps companies onboard users faster, drive product adoption, and reduce support load. Deliver scalable, impactful training across every stage of the customer lifecycle.
Highlights
- Accelerate product adoption through learning
- Reduce support tickets with self-service education
- Customize training paths for customer segments
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Skilljar by Gainsight | Skilljar by Gainsight for AWS Marketplace | $25,000.00 |
Vendor refund policy
Terms and Conditions here - https://www.gainsight.com/policy/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket : To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
|
382 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Research
Not
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
- Granular analytics and reporting
- Intutive user friendly interface
-Great customer support and ongoing support for any hiccups
I truly felt I got a highly personalised experience
- Intutive user friendly interface
-Great customer support and ongoing support for any hiccups
I truly felt I got a highly personalised experience
What do you dislike about the product?
It took a while for me to understand how best to use the platform but once understood it was generally user-friendly. I feel that it just takes time to understand but once you are you are flying
What problems is the product solving and how is that benefiting you?
Proving the overall value of data and how it can be used to educate.
Skilljar acts as a centralised hub and prevents access of fragmented systems which is very useful for someone who has an extensive tech stack.
Skilljar acts as a centralised hub and prevents access of fragmented systems which is very useful for someone who has an extensive tech stack.
Ankur G.
Seamless Learning Management for Customer Education
Reviewed on Aug 01, 2025
Review provided by G2
What do you like best about the product?
Skilljar provides a robust, intuitive platform that makes it incredibly easy to build, manage, and scale customer education programs. The interface is clean and user-friendly for both administrators and learners. I particularly appreciate the deep integration capabilities with CRMs (like Salesforce), SSO, and analytics tools, which makes tracking learner progress and linking it to business outcomes seamless. The ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise is a major plus. Their customer support and onboarding teams are also exceptional.
What do you dislike about the product?
While the platform is powerful, some reporting functionalities feel limited without advanced configuration or external data tools. For instance, creating detailed custom reports requires exports and third-party tools, which could be streamlined within the native dashboard.
What problems is the product solving and how is that benefiting you?
I use Skilljar to onboard, train, and certify our customers at scale, reducing the manual burden on our Customer Success team. The platform has significantly improved our time-to-value for new customers, while also allowing us to maintain consistent education quality. With Skilljar, I have also been able to introduce on-demand enablement programs that support self-service and reduce support ticket volume.
Ichrak M.
nice experience overall
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
comprehensive learning tools in order to enhance the customer knowledges and experience with a user-friendly platform , simple and it helps the customer as well to stay focused and updated on the latest trends.
What do you dislike about the product?
some needs are not fully addressed in case there are delays in updating content, and it will impact his experience.
What problems is the product solving and how is that benefiting you?
By providing ongoing education, Skilljar helps maintain customer engagement and fosters loyalty. Regular training opportunities can improve customer satisfaction and decrease churn rates.
סתיו .
Effective, easy-to-follow training that enhances my daily use of Gainsight.
Reviewed on May 13, 2025
Review provided by G2
What do you like best about the product?
Gainsight's Customer Education is practical, clear, and directly applicable to my day-to-day work as a data analyst in a cybersecurity company. I especially appreciate the structured, easy-to-follow content and the real-world examples that help me get the most out of the platform's features, such as dashboards, reports, and data exploration. The self-paced modules and thorough documentation make it easy to learn and apply new capabilities efficiently.
What do you dislike about the product?
As a data analyst in a cybersecurity company, I actively use Gainsight for extracting insights, building reports, and working with dashboards. While I find the Customer Education resources helpful overall, I feel that some of the training materials are too basic for advanced users. I would appreciate more in-depth content, especially around complex reporting, data exploration, and best practices for leveraging dashboards at scale. More technical, real-life examples and hands-on exercises tailored for experienced users would make the learning experience even more valuable.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Education helps me quickly understand and apply platform features like dashboards and reporting, reducing ramp-up time and improving the accuracy and efficiency of my data analysis. It bridges knowledge gaps and enables me to get more value from the platform in my daily work.
Abigail T.
Wealth of knowledge
Reviewed on Mar 11, 2025
Review provided by G2
What do you like best about the product?
Very insightful and a lot of knowledge all in one place.
What do you dislike about the product?
Things can be a little automated and none human, the integration and initial finding your way around would of been easier with some onboarding or help/ customer support.
What problems is the product solving and how is that benefiting you?
Mastering metrics and use of digital tracking.