Skilljar by Gainsight

What do you like best about the product?

What I like best about Gainsight is how well it brings everything together in one place while still being flexible enough to adapt to our needs. The integrations have been especially valuable—using Gainsight with Skilljar has allowed us to better track customer engagement and tie learning data into broader customer health metrics. I appreciate how responsive Gainsight is to feedback and how rapidly their roadmap evolves. It feels like they’re always working on something to meet real customer needs, from new API capabilities to community integrations.

The level of customer support has been fantastic, too. The Gainsight team is always ready to jump in with consultations, helping us map out both big-picture strategies and more technical solutions like using the Skilljar data connector. It’s clear they’re invested in us being successful, and that kind of support, combined with how intuitive the platform is to use, makes it an ideal tool for a data-driven approach to customer success.

What do you dislike about the product?

One challenge with Gainsight is that some features, like integrating systems directly, can feel a bit complex at first and might require additional setup or technical expertise. While the documentation is helpful, navigating these advanced integrations sometimes needs more coordination across teams.

That said, Gainsight does offer strong support to bridge gaps. Another consideration is that Gainsight is a robust platform, so it can take time to fully leverage all its potential. It’s less about flaws and more about learning its depth, which, once mastered, is incredibly rewarding. Gainsight's responsiveness to feedback is reassuring as we adapt and grow with it.

What problems is the product solving and how is that benefiting you?

Gainsight is helping us connect learning data from Skilljar to broader customer success insights, enhancing our ability to track engagement and demonstrate ROI. It’s made integrating data from multiple systems more manageable, giving us a clearer view of customer journeys. By automating workflows and centralizing data, we’ve saved time and reduced manual efforts, allowing us to focus on scaling programs and delivering value to our customers. It’s been a critical tool for driving strategic decision-making.

What do you like best about the product?

We enjoy being able to bring in learning data into gainisght for health and general information.

What do you dislike about the product?

Would love direct gainsight integration for skilljar. We want to access more data and cleaner looking reporting.

What problems is the product solving and how is that benefiting you?

Tracking and integrating into SFDC and gainsight.

What do you like best about the product?

Telemetry into customer academy usage and adoption data

What do you dislike about the product?

Separate login with no SSO. It would be great if there was a direct module ux within gainsight

What problems is the product solving and how is that benefiting you?

Connection between customer education and CSP

What do you like best about the product?

What I like best about Gainsight is how flexible and powerful it is for our unique training needs. It allows us to create an academy that's accessible, organized, and helps drive engagement from our partners. Features like the ability to customize group-specific content and control what users see have been critical, especially as we grow internationally and have to meet different legal ad regulations. I also really appreciate the built-in analytics tools, like the search query analysis dashboard, which help us identify gaps in our content and improve accessibility for end users.

I love that the platform lets us do nearly everything we've ever wanted to do with it. As our needs have grown in complexity and scale over the years, we have rarely run into issues that would actually prevent us from doing what we want to on the platform.

The customer support and ongoing partnership with Gainsight have been a major upside as well. Whenever we’ve needed help, like managing our growing number of groups or assigning content at scale, the team has been responsive and open to feedback, making sure we have solutions that work for us. For example, their support team has helped execute time-saving scripts when needed, and their product team even gave us early access to a new search feature that’s been a game-changer for usability.

What do you dislike about the product?

The main challenge with Gainsight is managing a large number of groups efficiently. Assigning or removing groups from courses can be cumbersome, especially when the platform doesn’t display all groups or allow batch updates. It becomes time-consuming as our organization grows and expands internationally.

Additionally, some features, like group and content management, could be more flexible to better handle complex use cases like ours. However, Gainsight's support team has been helpful in addressing these gaps with workarounds, like running scripts for updates, which has made a big difference. It’s clear they’re open to feedback and actively working to improve.

What problems is the product solving and how is that benefiting you?

Gainsight helps us centralize and deliver training to our partners, ensuring they have quick access to the resources they need to sell effectively. It has improved accessibility with tools like its customizable catalog and search features, which our partners heavily rely on. This has streamlined our training process, enhanced engagement, and reduced the need for one-on-one support. By making knowledge more accessible and actionable, Gainsight has contributed to better partner performance and overall company success.

What do you like best about the product?

Skilljar is extremely user and customer friendly, both internally and externally. Although the customer success teams were very helpful through our project deployment, we were able to figure out most of the site build ourselves using Skilljar's resources. It's also very easy for our customers to navigate and use. The payment portal is also convenient and very easy to set up. We also frequently see new features added and modernization on the platform, which is awesome!

What do you dislike about the product?

The only feature I wish SJ had was the ability to mass email or target student groups directly from the site.

What problems is the product solving and how is that benefiting you?

We have never had an e-learning solution available for customers before Skilljar, and now, we have a one-stop-shop that our customers can use for both training and communications.