Skilljar by Gainsight
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Skilljar LMS review
What do you like best about the product?
Simple, clean interface. User friendly. Can complete steps without a lot of clicks. Quality out of the box analytics.
What do you dislike about the product?
Wish you could duplicate/copy across domains, so you don't have to recreate paths and pages on each domain.
What problems is the product solving and how is that benefiting you?
Better user interface for both students and admins than our previous provider. This saves time for all users when taking training and/or as an admin of the LMS.
User friendly system
What do you like best about the product?
I like how we can easily set up and provide users with a link to our training material.
What do you dislike about the product?
I dislike that when you create user groups for reporting purposes there isn't a way to restrict an admin from being able to access all users in the system if they need to add additional users to their user group. As a vendor that works with multiple organizations the ability to restrict the list of users by email address or some other method would be extremely helpful when we think about the reporting ask of our customers.
What problems is the product solving and how is that benefiting you?
Skilljar is helping us to create customized training for our customers which is something our customers have been asking of us for a while now.
Easy to Create a Sophisticated Customer Education Platform
What do you like best about the product?
The customer support through the onboarding process was great. They were very responsive and helped with any issue that came up. I also found building courses and making our academy site look professional and sophisticated easy. This platform has changed the game for our customer education & onboarding processes.
What do you dislike about the product?
There were a few features that felt less intuitive particularly around creating user groups and various other background details. I love the monthly metrics report but I wish I could set it up to send to a group of people instead of having to ask users to opt-in to the report.
What problems is the product solving and how is that benefiting you?
Adding an academy has greatly reduced the amount of time our customer success managers have to spend on training new users. It has also improved our internal onboarding for new employees. We're excited about how much more we can continue to do and how much potential there is to make our onboarding and customer training more efficient.
Easy to use platform, great services approach and team.
What do you like best about the product?
Skilljar market positioning and our interactions with their team have been spot on. Our implementation manager was great and the Quickstart support materials and online resources were very good.
What do you dislike about the product?
Product feels a little early in its functional build out - it does the basics well and I'm looking forward to future releases. They seem to acknowledge the areas where the product needs work which fills me with confidence that they understand us and that they'll get there over time.
What problems is the product solving and how is that benefiting you?
Adapting core LMS features for external (customer/partner) KM requirements. This helps us tailor knowledge transfer to customer/user personas which our own product adoption.
The most powerful, flexible, and approachable tool to scale customer training
What do you like best about the product?
The ability to tag and group content is my favorite feature because it allows you to show/hide filters based on the catalog page you visit. This functionality is incredibly powerful for showcasing a huge library of content, logically organized by different content types and learner personas. The Skilljar team is also very knowledgeable and goal-oriented. On multiple occasions during implementation, my developer team asked to speak to someone "technical" at Skilljar, and my assigned Implementation Manager was fully capable to handle the questions they asked.
What do you dislike about the product?
There are a couple of features lacking for which I've made feature requests: Path completion events, email customizations for path enrollments, and cosmetic "nice to haves" for the web design experience. All things considered, there aren't many things for which I haven't been able to find a workaround.
What problems is the product solving and how is that benefiting you?
Skilljar helped us execute our vision for a self-sufficient learning system for anyone to use our product to the fullest extent. By delivering self-led learning paths by persona, we've reduced risk within paying customers by easing change management and nurturing after onboarding. We've also reduced the average number of days in our customer onboarding process, spend less time in 1:1 training, and influenced time to effectiveness within employee onboarding. Although we are early in our program, we also see the potential for growing our brand and influencing account acquisition.
Amazing LMS
What do you like best about the product?
The UI is very user-friendly and it's easy to explore the options. Love the Analytics feature.
What do you dislike about the product?
Having an option to customize the report fields would be great and Having Dashboards feature will also help.
What problems is the product solving and how is that benefiting you?
Helping us train our customers and have the best user experience.
Helping us track the customer training progress.
Helping us track the customer training progress.
Be prepared to do the work to make it work...
What do you like best about the product?
It has all the core features you would expect out of the box - course builder, SCORM support, and is easy to embed videos from another site (we use Wistia).
There are plenty of integrations for you to integrate your full stack of learning tools.
There are plenty of integrations for you to integrate your full stack of learning tools.
What do you dislike about the product?
Many customizations to the product are handled through code snippets - these are prone to error and require a lot of internal documentation to keep track of which settings have been entered to manipulate what. These code snippets are most commonly the answer to quick a configuration of the product rather than making the choice available in the UI.
The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector.
No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality.
Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details.
Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community.
The analytics are very lacking. Enhancements have been promised, but these are slow to release and even when they do, there is limited functionality (90 day lookback limit). If you want to connect your data to Salesforce prepare to have a significant charge for a connector.
No native survey feature - you must rely on a 3rd party integration or hack it with their quiz functionality.
Email notification control is limited and you do not have any visibility to see which emails are sent - this is a request to CSM or support to pull those details.
Support is often confusing as there are at least 3 separate locations to learn about the product and find answers - and not any active participation by current members in a community.
What problems is the product solving and how is that benefiting you?
We need to be able to rapidly build and publish content to our customers and Skilljar as a platform allows that. We have different groups and personas and we are able to set up the platform with a unique experience for each.
Skilljar helped us level-up training delivery with ease.
What do you like best about the product?
We can add what we need when we need it.
What do you dislike about the product?
Wish it showed SCORM in a sized pop out.
What problems is the product solving and how is that benefiting you?
Single home for all training options. Courses, videos, webinar registration, and guides all live in one place.
We love the Skilljar team
What do you like best about the product?
The Skilljar dashboard is very simple and easy to use, making it very user-friendly. The analytics are great and easy to use. The people are also wonderful. Our CSM is also the best, she's super responsive and always trying to help us. We've done several special projects with their CSS and Dev teams and it's always been a pleasure.
What do you dislike about the product?
Skilljar doesn't always work well with SCORM files. We've had a few incidents where the information from an exam wasn't saved and can't seem to find a root cause.
What problems is the product solving and how is that benefiting you?
It is our learning hub for clients, that is an easy one-stop shop. We are even looking to expand and use it for internal enablement.
Excellent product, with some improvement areas
What do you like best about the product?
Reporting, ease of use, simple and effective structure
What do you dislike about the product?
Support is slow, and customer support online as well. It is very difficult to customise, documentation of PAI is lacking
What problems is the product solving and how is that benefiting you?
delivery of online training 24/7, branding of training portals
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