Skilljar by Gainsight
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Ideal LMS Platform for Building User-friendly Customer Education Programs
What do you like best about the product?
If you're building a Customer Education program, the most important factor is the end-user experience as a learner. You can create the best eLearning content, but if your users can't figure out how to navigate your site and consume the right content, your program will never be as successful as it could be. So choose your LMS platform wisely!
Skilljar has the most intuitive and user-friendly LMS UI on the market today. For our B2B SaaS business, it's given us the ability to effectively scale our customer onboarding program for several years while creating an enjoyable and effective learning experience for our customer base. Our learners span the tech aptitude spectrum from tech-savvy to tech-averse, yet the consistent feedback from all users is that the learner experience is "easy" and "intuitive" to follow. Our certification program has been the digital touch cornerstone of our Customer Education program for over 6 years! Our course completion rates are consistently over 60% QoQ, when the industry average is ~15%.
It was also important to find an LMS that was easy to customize and skin. We wanted it to match the brand and style of our other web properties, especially our web application. Skilljar's Theming feature makes it easy to create a seamless user experience. Some of the biggest fans of our Customer Education program are our Implementation Managers because they get to have more consultative and advanced product training conversations with their clients instead of having to spend the bulk of their time covering basic product functionality, which is now covered by our on-demand, certification courses where we serve training videos and interactive SCORM modules.
Skilljar also has a robust open API and a lot of built-in integrations that we've set up over the years.
Skilljar has the most intuitive and user-friendly LMS UI on the market today. For our B2B SaaS business, it's given us the ability to effectively scale our customer onboarding program for several years while creating an enjoyable and effective learning experience for our customer base. Our learners span the tech aptitude spectrum from tech-savvy to tech-averse, yet the consistent feedback from all users is that the learner experience is "easy" and "intuitive" to follow. Our certification program has been the digital touch cornerstone of our Customer Education program for over 6 years! Our course completion rates are consistently over 60% QoQ, when the industry average is ~15%.
It was also important to find an LMS that was easy to customize and skin. We wanted it to match the brand and style of our other web properties, especially our web application. Skilljar's Theming feature makes it easy to create a seamless user experience. Some of the biggest fans of our Customer Education program are our Implementation Managers because they get to have more consultative and advanced product training conversations with their clients instead of having to spend the bulk of their time covering basic product functionality, which is now covered by our on-demand, certification courses where we serve training videos and interactive SCORM modules.
Skilljar also has a robust open API and a lot of built-in integrations that we've set up over the years.
What do you dislike about the product?
I wish they offered more granular user permissions in their dashboard, specifically for course analytics. I want to create automated custom reports for tracking key program success metrics on a monthly and quarterly basis based on tags or other metadata (e.g., language, geo location, etc.). But, I know it's not a matter of "if" but "when" regarding product enhancements. They've delivered on several product changes over the years based on feedback we've shared with them.
What problems is the product solving and how is that benefiting you?
Scalability and Biz Ops efficiency. The best way to strategically improve product adoption is with effective product training. And if you want to effectively scale your Customer Success team, one of the best things you can do is launch a Customer Education program that you can leverage as a digital touch, on-demand training offering. It's also helped us avoid burnout from our Implementation team because they don't have to spend so much of their valuable time with clients performing the same basic product training sessions over and over.
Great LMS solution that offers scalability and customization
What do you like best about the product?
Northpass offers excellent support from onboarding to implementation. This easy-to-use platform provides the flexibility to customize the learning programs by department and employee/independent contractor-type. It enhances our in-field training by offering on-demand learning and valuable information to support continued growth. To date, we have over 600 delivery pros per month for ongoing education and improved customer satisfaction. To date, we have onboarded 4,200 learners that are actively using Northpass for certifications, best practices, and SOPs.
What do you dislike about the product?
We want the ability for the learner to navigate from incomplete modules easily and to access more courses via a dashboard.
What problems is the product solving and how is that benefiting you?
Northpass provides an incredible opportunity to enhance our organization’s learning system and improve customer and partner support. Our team recognized the need to extend on-demand learning to include all areas of the organization by building a fully, customized & branded academy.
Content Designer PM
What do you like best about the product?
UX Design and platform stability were important when choosing Skilljar.
What do you dislike about the product?
Lack of gamification and incentivizing for client-facing training and education.
What problems is the product solving and how is that benefiting you?
By implementing this LMS we have been able to make plans for 2022 to be more scalable in terms of training out client base and new clients moving forward.
A Fantastic Platform and Excellent Customer Service
What do you like best about the product?
First: The platform! It's intuitive, and easy to use and skilljar academy makes it super easy to figure out how to do something if you're stuck. Second, the Customer Service is stellar. Alex Calvert and Garrett George did a stellar job onboarding our team and handling our insane feature requests and issues. Kudos to the entire team.
What do you dislike about the product?
The quiz feature needs work. While some of our feature requests were implemented (question banks) - they are not quite there yet. You must create new quizzes in order to use the feature. I'd like to use exisiting quizzes, create topics and move those quiz questions into those bank topics.
What problems is the product solving and how is that benefiting you?
We are currently solving issues related to subscription plans - your team is working with us to do so. The benefits are that your engineers work closely with ours to solve issues as they come up and incorporate them into skilljar's platform.
Recommendations to others considering the product:
I would highly recommend Skilljar to other corporations looking for a learning management/customer education platform. Their customer service is outstanding and the platform is great.
Intuitive platform, great support
What do you like best about the product?
Northpass is an easy-to-use platform for creating, distributing, and monitoring training. With countless design, integration, and analytic tools, Northpass is irrefutably a leader in the LMS space.
What do you dislike about the product?
Some analytic tools are challenging to use if you aren't familiar with them.
Pushing updates to courses is confusing because of the way it intertwines with learner progress. However, Northpass has stated plans to improve this process in 2022.
Pushing updates to courses is confusing because of the way it intertwines with learner progress. However, Northpass has stated plans to improve this process in 2022.
What problems is the product solving and how is that benefiting you?
We were able to abandon traditional pen and paper training and shift to an online platform. Northpass excels because of its user-friendly interface and setup; it is one of the only LMS that less tech-savvy employees won't have a problem using. Because of the ease of use, our training compliance is much higher than before we started using Northpass.
Recommendations to others considering the product:
Have your training content ready to implement before signing the contract. You will need time to put your courses together in Northpass, and you can't do that until you're paying for the service. Having your training content ready means you can get to using Northpass ASAP, rather than paying for the service while you build out your course material.
Excellent reliable, uncluttered, and learner centric LMS
What do you like best about the product?
Northpass is an LMS with the learner experience front and center. Their UI principles lead to a clean and focused learner experience that removes the typical distractions of finding and beginning courses in an LMS. They have over the years made significant investments into the admin experience and platform integrations which have helped it grow into areas where other established players would have had a leg up. Their customer success management approach is excellent and one that I routinely use as the bar with other software vendors we utilize. Platform reliability and performance have been excellent, and when there are issues, they tend to prioritize the learner's experience over admins, which I appreciate. We have utilized Northpass for almost six years and have always had a great experience working with their team.
What do you dislike about the product?
Their enterprise integrations can be lacking, and learner management can be clunky depending on the demands of your business and the size of your learner community. I would like to see a richer integration with Salesforce and more flexible authentication options.
What problems is the product solving and how is that benefiting you?
We needed an LMS to support a large catalog of courses with very different audiences per course. Knowing that we were prescribing the courses to our user base, we also needed an LMS that did not create any unneeded friction when getting to relevant coursework, which is where their UI strategy comes into play. Platform reliability, as well as learner experience performance, have been the biggest benefits.
Skilljar Review
What do you like best about the product?
Ease of use and all of the functionality available to users and admins.
What do you dislike about the product?
There isn't much we didn't like about Skilljar. Everything we needed was provided to us.
What problems is the product solving and how is that benefiting you?
The majority of the processes we did manually are now automated which saves our entire team a lot of time and effort.
Skilljar - The Easiest Way to Learn
What do you like best about the product?
The interface is straightforward and easy to use. It's actually fun to set things up and locate training, etc. As a writer, I have to integrate my documentation work for our Help Center with our training materials. Very easy!
What do you dislike about the product?
I honestly do not dislike much about the product. Sometimes there are glitches that slow things down. Our dashboard works well: The events listing could be less cluttered.
What problems is the product solving and how is that benefiting you?
I'm a technical writer that is part of a team that includes trainers. We must work together to produce similar information that is valuable to the same customer base. One is help documentation, and the other is training guides and other information.
Recommendations to others considering the product:
Definitely consider Skilljar - I can't imagine a better platform for online training. Easy interface - user friendly - great customer support
Helpful, responsive support and a user-friendly platform
What do you like best about the product?
Everyone we've worked with at SkillJar has been so responsive and so willing to accommodate the unique needs of our organization. Garrett, Peter, and other SkillJar team members have been gotten back to us promptly whenever we've reached out and they have been terrific about explaining what is going on and keeping us in the loop. The platform itself is easy to use and offers many great features that have benefitted our clients.
What do you dislike about the product?
It can sometimes be challenging to find the particular setting we need to change. Frequently, I have to look at multiple tabs (the Course tab, Domain tab, Quiz tab, etc.) to find the adjustment I need to make. This can be time-consuming.
What problems is the product solving and how is that benefiting you?
The SkillJar Customer Education Platform allows us to automate tedious processes and it allows our customers to educate themselves on our products at their convenience. The platform is easy to use for both our customers and our team.
Trainer
What do you like best about the product?
Ease of use in creating courses and editing exsiting courses.
What do you dislike about the product?
The length of time it takes to load video files.
What problems is the product solving and how is that benefiting you?
Creating customized content is easy.
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