Skilljar by Gainsight
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Cloud-based Learning Platform for Rapid-creation and Professionally-developed Learning Programs!
What do you like best about the product?
We have used Northpass LMS for over the last two years and are a happy customer! It provides us with a simple, easy-to-use learning management solution and toolset that allows our team to execute rapid-creation and professionally developed learning programs!
The Northpass help center has been very useful and we have always received excellent support and assistance from the Customer Success and Support Team. When reaching out to the Northpass support team, their responses are timely and provide the information we typically need to enhance our programs or resove our issues. Furthermore, because the solution is cloud-based - we have reduced our costs overall for the roll-out of an essential LMS for our business.
The Northpass help center has been very useful and we have always received excellent support and assistance from the Customer Success and Support Team. When reaching out to the Northpass support team, their responses are timely and provide the information we typically need to enhance our programs or resove our issues. Furthermore, because the solution is cloud-based - we have reduced our costs overall for the roll-out of an essential LMS for our business.
What do you dislike about the product?
Some areas of improvement can be within the learner and content creation dashboard, allowing for more organization of content user checklist and tracking, and multiple organization hierarchial views. Northpass may be a bit limited in the way we've handled some of course creation and execution of the training progreams (across and with access for multiple organizations) - may require some ongoing feature development but they added to the roadmaps.
What problems is the product solving and how is that benefiting you?
Northpass solves our core business benefit of leveraging a lower cost yet high-quality LMS solution, with good flexibility to build training programs we need for our customers and partners.
Skilljar Customer Education Platform is a great tool
What do you like best about the product?
What I enjoy the most about Skilljar Customer Education Platform is that there is a wealth of tools, applications and features on this platform. It's helped transform my business and how i work with my peers, what a completely fantastic place to learn and to grow
What do you dislike about the product?
What I do not enjoy the most about Skilljar Customer Education Platform is that there's sometimes UI / interface issues that make decision-making complicated.
What problems is the product solving and how is that benefiting you?
Skilljar Customer Education Platform is the platform that allows me and my team to create quick, efficient, solution oriented content for client servicing and all of our agency needs.
Recommendations to others considering the product:
I would certainly feel confident in recmmending Skilljar Customer Education Platform to potential customers
Easy navigation and understanding
What do you like best about the product?
That you can send the information to your email so you can reference it multiple times
What do you dislike about the product?
Nothing that I can think of at this time.
What problems is the product solving and how is that benefiting you?
sifting through certain applicants to see if they should be on our platform or if they shouldn't.
Recommendations to others considering the product:
Definitely recommend for any business that is looking for organization with information
Ease of use and amazing customer support
What do you like best about the product?
Northpass Customer Service has been amazing. We have a designated Account specialist and Support team walk me through the features whenever I was stuck. I really appreciate Paula Naba and Kait Groezinger for their support. They are always available to meet with and answer questions. Our team has been using Northpass for over two years now and I'm really impressed with all their feature updates. I must say that the team is really open to building features that add immense value to the customer.
What do you dislike about the product?
The quizzes, assignments feel overwhelming to me. We're using another tool for this. I also find it difficult to re-send activation links to learners. There's an option to resend the invitation but there's no way I can copy that link and send it to my learner.
What problems is the product solving and how is that benefiting you?
Some of the problems we solve for:
1. Customer Education
2.Self-paced learning and
3. Certifications
1. Customer Education
2.Self-paced learning and
3. Certifications
Excellent online learning platform
What do you like best about the product?
From the first meeting with SkillJar, we have had an excellent experience. The software was exactly what we needed, easy to set up, and best of all easy to integrate our SSO to ensure a seamless experience for our users. We are one year into our relationship with SkillJar and I can say that our CMS Alexis has been incredibly helpful and well prepared every time we met. For a small company, we feel like we have had an enterprise experience.
What do you dislike about the product?
Some limits in permissions for access for our customers, however this is specific thing that relates to our business model.
What problems is the product solving and how is that benefiting you?
We are using SkillJar to help train our users. We can train more user according to their schedules.
LMS for customer education
What do you like best about the product?
Quick and helpful customer support, integrations with other software, like Salesforce, the ability to add customers to view analytics
What do you dislike about the product?
The API is difficult to work with, it would be nice for there to be more built-in automation for reaching customers that are inactive or haven't logged in, more robust analytics
What problems is the product solving and how is that benefiting you?
Helping to educate customers on our platform
Great easy to use platform
What do you like best about the product?
The team has been extremely helpful in keeping us updated on new releases and tailoring the services to what we need
What do you dislike about the product?
Sometimes the platform is a little complex to get acquainted with - once you're used to it, it works smoothly, but I do feel there's a learning curve
What problems is the product solving and how is that benefiting you?
We have transitioned our resources to Skilljar, which saves our client-facing team time from answering individual questions.
Solid backbone for our CustomerEd content
What do you like best about the product?
Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!
What do you dislike about the product?
Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.
What problems is the product solving and how is that benefiting you?
We're able to deflect support tickets, boost customer satisfaction, and build loyalty to our brand. It's also a great way to provide some thought leadership for the industry.
Too much chrome
What do you like best about the product?
Fairly easy to use when it comes to basic course elements
Supports microlearning segmentation
Support for multiple content formats
Supports microlearning segmentation
Support for multiple content formats
What do you dislike about the product?
Too much chrome and friction; I really want a more immersive learning environment but skilljar is too forward/present. I don't want learners to even know they are in a LMS. But some of that is on us and how we build our content. Wish we could force content full screen and it supported more scrollytelling
I hate updating paths. it's so hard to find them sometimes.
I hate updating paths. it's so hard to find them sometimes.
What problems is the product solving and how is that benefiting you?
trying to solve customer product adoption and ongoing enablement; also, we like the pricing for Skilljar
Recommendations to others considering the product:
Pricing is good
Skilljar's the platform if you need external customer training--great service!
What do you like best about the product?
- Ease of use
- Quick answers to support questions
- Monthly service meetings
- Quick answers to support questions
- Monthly service meetings
What do you dislike about the product?
Sometimes the lesson text editor doesn't produce the results you expect. You see what you expect in the Editor, but if you choose the Preview Lesson mode, the text isn't the font/size desired.
What problems is the product solving and how is that benefiting you?
We're able to teach more people about how to use our products, besides the 9-12 that would come in for live training.
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