Skilljar by Gainsight
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Northpass is a GREAT asset
What do you like best about the product?
This app is straightforward to use and very simple to set up courses. The team at Northpass has been very responsive to any questions or issues we have.
What do you dislike about the product?
Not much. Some of the reporting could be a little better as far as progress by a student by company.
What problems is the product solving and how is that benefiting you?
Getting our training out in an easily accessible eLearning format has been beneficial to our organization
Recommendations to others considering the product:
If you are looking for a new, easy way to deliver content to employees or external clients, I would highly recommend Northpass. They have been great to work with, and their pricing model is very fair.
Easy to implement and the teams are pleased
What do you like best about the product?
The integration with our HRIS system is useful.
What do you dislike about the product?
Nothing really, it is up to the user to make the most of it
What problems is the product solving and how is that benefiting you?
supporting the teams with training and development
Great customer service with quick and useful responses
What do you like best about the product?
Krzysztof is the support specialist who has helped me out with a lot of different queries already. I can always count on a fast answer with a valuable and usable solution.
What do you dislike about the product?
Even though the customer support specialist is helping me out a lot, not everything is as intuitive as I hoped.
What problems is the product solving and how is that benefiting you?
For our company academy we use Northpass to teach our colleagues and customers about our software.
Reliable tool and team
What do you like best about the product?
Support, team engagement, and adaptability!
The Northpass team has constantly exceeded expectations, going above and beyond to adapt to the client's needs and required integrations.
The Northpass team has constantly exceeded expectations, going above and beyond to adapt to the client's needs and required integrations.
What do you dislike about the product?
It will definitely be a big plus if Northpass can develop dynamic and interactive features for the quizzes/assessments.
What problems is the product solving and how is that benefiting you?
Northpass is helping us onboard and train our internal employees and external contractors. This has benefited us tremendously from a quality perspective
Simple Yet Powerful LMS
What do you like best about the product?
The Northpass LMS is straightforward, easy to use, and extremely flexible. Their well-documented and reliable APIs and webhooks have made integration straightforward and fast. The product is extremely stable, and their team is continuously working to improve and build an even better product that works with and for today's learner.
Their team has always been extremely helpful in answering any questions or receiving feedback that we have. Northpass pricing was also extremely flexible for our unique model...they're the only LMS that worked for our model, in fact.
Their team has always been extremely helpful in answering any questions or receiving feedback that we have. Northpass pricing was also extremely flexible for our unique model...they're the only LMS that worked for our model, in fact.
What do you dislike about the product?
At this time, I have no complaints. There have been some minor gaps for our unique operating model, but we've been able to quickly fill them using the Northpass APIs.
What problems is the product solving and how is that benefiting you?
While we focus on providing in-context training and resources, we occasionally need to provide self-paced training. Northpass makes this possible for us, while also still enabling us to make it context driven through learning paths and by triggering courses over time instead of assigning lots of material all at once.
Impressive LMS and team of professionals
What do you like best about the product?
Ease of use to access, upload, and add content. The site is visually appealing and pops.
What do you dislike about the product?
Reporting features are a challenge and not easy to run.
What problems is the product solving and how is that benefiting you?
Many things needed to be customized for our sites. While it has been frustrating at times, the professionals at Northpass have been with us through the entire process and work ectremely hard to meet our needs.
Skilljar as an Internal LMS
What do you like best about the product?
There are a ton of ways to use the system as an internal LMS for your organization. The flexibility in the settings allows for a great deal of creativity.
What do you dislike about the product?
The dashboard layout is not very intuitive and takes some time to learn how to navigate.
What problems is the product solving and how is that benefiting you?
New hire onboarding, company-wide trainings
Effective LMS for video training.
What do you like best about the product?
Ability to have both an employee and client-facing domain. Ease of use. Excellent with video training.
What do you dislike about the product?
Wish it had a dashboard that informed learners which courses they had complete and which ones they had enrolled in. Also wish there was some dropbox or assignment functionality for the learner.
What problems is the product solving and how is that benefiting you?
We have created a centralized place for all learning content. We even provide launchpads to other learning systems from our Academy.
Recommendations to others considering the product:
Skilljar primarily is customer or client-focused but it works just as well with internal employees.
Exceptional customer service
What do you like best about the product?
No matter how sophisticated the application, you're bound to use a help center or customer support from time to time. Typically, these resources are hit-and-miss since help articles are not usually relevant to a particular issue, or there is a delay in getting an in-person response. Northpass was a different experience. Their help center was helpful (surprise), and when I needed to message their support team, I consistently received prompt, in-depth responses.
What do you dislike about the product?
Although there are regular updates and design improvements, there are still a few elements that are not very intuitive. For example, new admins arrive at an empty workspace and need to find a very small "back to admin" link to get to the account course list (rather than that being the default).
What problems is the product solving and how is that benefiting you?
Having an LMS saves our training team from needing to schedule, reschedule, remind, or confirm virtual training sessions. With an in-depth analytics dashboard, we have the relevant data at hand to quickly identify areas of course/quiz improvement.
Comprehensive LMS solution
What do you like best about the product?
The platform is easy to use and intuitive. It's packed with features that make it a comprehensive, enterprise-ready solution for training and onboarding needs. The support team is really responsive and patient. I also love the regular updates to the product. Northpass consistently introduces new and valuable features.
What do you dislike about the product?
There are some features like the text editor that are still a bit rough around the edges. The user management features are not as extensive as I would like but hopefully these get integrated into the product eventually.
What problems is the product solving and how is that benefiting you?
We have used to deliver consistent and high-quality training to both employees and customers.
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