Skilljar by Gainsight
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It's a good tool for organizing courses and monitoring analytics but not the easiest to use
What do you like best about the product?
I like the ability to customize just about any part of the platform. It does require development expertise, but we can customize the product to our taste.
What do you dislike about the product?
I don't like how un-intuitive to use. Publishing courses can be confusing, domain setup can be confusing, learning paths are limited (they're not really paths as much as they are blocks of courses). It's just not an intuitive interface.
What problems is the product solving and how is that benefiting you?
Education for our customers. Our customers actively engage with the content on our Academy.
Solid LMS
What do you like best about the product?
The sales process was top-notch. Suen was a great guide in understanding our needs, and showcasing why Skilljar was second to none. Out of all the LMS platforms we reviewed, Skilljar was the best in look and feel and user experience. The integrations (eg; Credly) and the flexibility to customize are also great.
What do you dislike about the product?
We've run into some issues in how much we can customize, which has required a decent amount of custom development on our side and lead to conversations about potential SOW projects from Skilljar. Also, we're missing the flexibility to offer live / hybrid learning models without workarounds.
What problems is the product solving and how is that benefiting you?
The biggest solve is our ability to scale the learning programs. Benefits also include the ability to track and get insights into how users are progressing through the learning programs.
Good product
What do you like best about the product?
In the administration area, there are easy to use reports to show how many learners have taken each course. There are filters that help narrow down the results so you can quickly determine which customers are going through the courses.
What do you dislike about the product?
My colleagues who have been using the product for much longer than I have do grumble about a few things, but I haven't found any roadblocks for what I need to do.
What problems is the product solving and how is that benefiting you?
We needed a way to present certification courses to selected clients and partners; we also wanted to provide "how to" courses to our customers. We are able to do both of those things.
Wonderful training and learning solution especially in a remote world.
What do you like best about the product?
Easy to use, great internal team, lots of features.
What do you dislike about the product?
Don't always have the time or resources to implement and utilize all the features available.
What problems is the product solving and how is that benefiting you?
Remote learning, on-boarding and training of providers.
Recommendations to others considering the product:
Dive deep into the tool to get the most out of it. Learn all about it. Implement it correctly from the get-go.
Easy set up, easy use. 10/10 recommend
What do you like best about the product?
The ease of use and ease of integrations are what make this so valuable to us.
What do you dislike about the product?
The lack of customization that I am aware of.
What problems is the product solving and how is that benefiting you?
Onboarding contractors and internal training and education.
Recommendations to others considering the product:
Ensure that your entire internal team is involved in the use of Northpass.
5 Stars for User Experience!
What do you like best about the product?
Northpass is extremely User Friendly. We have a platform filled with gig workers all over the country and we rarely have any confusion because it is straightforward. Creating courses is extremely simple and Northpass is constantly implementing new features to make the process better. There are options to create a variety for your learners to enhance the education process and engagement.
What do you dislike about the product?
There are not many aspects about the platform that I dislike. We did have to change over our system for a variety of reasons and create a whole new learners platform. This was not convenient but worth the efforts in the end.
What problems is the product solving and how is that benefiting you?
A simple education process to ensure our gig workers are always prepared and ready.
We love Northpass and their absolutely INCREDIBLE team!
What do you like best about the product?
This is the best LMS software that I've found! We were able to put all of our courses in Northpass and we've never been happier with how our content is being delivered to our users. On top of the platform being just what we were looking for, the support team is just phenomenal and have continued to impress me with their dedication, care, and passion.
What do you dislike about the product?
We've had some issues with being able to create email campaigns that are dripped out in a similar way/along with our course content.
What problems is the product solving and how is that benefiting you?
We've just gone through a migration of all of our systems to integrate with Salesforce; Northpass and their support team have made our transition to their LMS very smooth!
We love the way they deliver our content and it's made it so much easier to create and deliver more and more complex courses.
We love the way they deliver our content and it's made it so much easier to create and deliver more and more complex courses.
Flexible, scalable and a great use experience.
What do you like best about the product?
I like that we can easily maintain our courses from the admin interface. I like that most of what we need to do is done via configuration and I like that we can customize as needed. And I especially love the Northpass team! They have been a dream to work with.
What do you dislike about the product?
I wish we didn't have to build out custom code to implement functions that I expect to be built-in relatively soon. (But at least it's possible!)
What problems is the product solving and how is that benefiting you?
We needed an enterprise level LMS that will scale with us as we grow, provide a stable learning environment for a large number of customers, be customizable so that we can put our own company touch on our courses and be easily manageable.
Recommendations to others considering the product:
If you are looking at Northpass, I suggest playing around with it. Try to implement something simple. That's the best way to understand how it will work for you.
Great product, even better partner
What do you like best about the product?
We've been using Skilljar for the past three years and can't imagine switching vendors. They are a true partner in helping us realize our vision for educating our users. They are also some of the kindest, most helpful people that truly care about their customers. I love their annual conference and their webinars/coffee chats - creating the space for their customers to connect and share best practices.
What do you dislike about the product?
It's been a few years since we created our Skilljar instance, but at the time the out-of-the-box solution was not customizable enough nor did it satisfy our needs without getting a product engineer to customize the CSS. We hired a contractor to build it for us and ended up with a great LMS for our customers. I would imagine that by now there are most options for changing the styling without having to do what we did or at least the process for doing it is probably easier.
What problems is the product solving and how is that benefiting you?
We have two Skilljar instances, one for customer education and one for internal training. Before these were in place, we had to do a lot more instructor led training and everything felt very manual and not at all scalable. Now our customers and employees can do the majority of their onboarding and training in our LMS solutions, saving us time and money. It also allows us to focus on creating education programs that truly help with adoption.
One of the best LMS's out there: intuitive UX + excellent customer service + unparalleled analytics
What do you like best about the product?
Skilljar has a clean, sleek, engaging UX that makes the learner's journey simple and easy while allowing a company to fully customize the look and feel to match its brand. I also love the people at Skilljar, and their onboarding and customer support is top notch.
What do you dislike about the product?
The only thing missing from Skilljar are more robust content creation tools. As an eLearning content creator, I prefer to create learning content outside of an LMS and then embed those learning assets in the LMS, so this isn't a big issue.
What problems is the product solving and how is that benefiting you?
Our company creates fun, engaging, and entertaining custom eLearning solutions for other companies. Skilljar is one of our preferred Learning Management System's for our customers to deliver those eLearning solutions to their learners.
Recommendations to others considering the product:
If you do not have experience working with Learning Management Systems, it may be worth speaking to an L&D expert or consultant to help guide you. Skilljar is one of the best LMSs in the industry, out of 500+ available. Because of how many LMSs are available, it can often be a daunting task to select one. There are many different features/requirements available and no LMS supports all of them, but if you are considering Skilljar you are in good hands.
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