Skilljar by Gainsight
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Director of Customer Education
What do you like best about the product?
I love how easy Skilljar makes it to upload a course and swap it out for new versions.
What do you dislike about the product?
I dislike how limited email communications are from within the system.
What problems is the product solving and how is that benefiting you?
Skilljar helps us scale our education program and more efficiently train our customers.
Recommendations to others considering the product:
Be sure to include this vendor in your RFP!
Gets everything I need done! Some limitations if you don't know HTML
What do you like best about the product?
My account manager is always helpful and spends the time to review with us. mostly easy to use platform
What do you dislike about the product?
some things aren't super intuitive to get courses live. In order to really make the most out of your domain, you need to know HTML, which I'm not familiar with
What problems is the product solving and how is that benefiting you?
saves our team time with training and provides a quick resource for our clients.
Lightweight, Easy to Deploy, Scalable LMS designed for Quickly Growing Companies
What do you like best about the product?
When comparing LMS' there are no lack of options! What I found during the process is that most LMS' are from legacy providers that either cost a lot or take a whole lot of effort to get off the ground. SkillJar is a modern LMS designed for companies that are scaling their training programs quickly and don't have dozens of resources to get them off the ground. We were able to sign our contract and publish our first course in less than 30 days and have only grown it from there. I also love the easy customization SkillJar offers to make sure your LMS feels like your brand and not some sort of freeware. Also, the analytics keep getting better.
I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value.
I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value.
What do you dislike about the product?
I would like to see SkillJar's product be enhanced more frequently, although that has been improving. One other sticking point for me is that sometimes our enterprise clients have trouble accessing the videos in the course because the player SkillJar uses sometimes needs to be whitelisted. This isn't a huge deal but has caught us unaware a couple of time. I would also like to see better messaging in the application to better engage with our users.
What problems is the product solving and how is that benefiting you?
Before we embarked on our LMS journey, humanas were being sent around the country to do training sessions. With SkillJar we were able to significantly decrease the amount of live classroom training and instead encourage our clients to leverage CBT. This has allowed us to scale without hiring more trainers, ensure that all users are on boarded in the latest and greatest training and that we can track completion rate. As a bonus we have also been able to leverage SkillJar internally.
Recommendations to others considering the product:
SkillJar is not the most robust LMS on the market. But it's one built recently and with the needs of today's quickly growing companies in mind.
Easy to use, great support, and tons of customization
What do you like best about the product?
We evaluated several LMS vendors and ended up going with Skilljar and things have been great so far. 3 key benefits:
- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly
- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.
- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them.
- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly
- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.
- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them.
What do you dislike about the product?
The only improvement I've seen so far would be having a little more visually robust templates design-wise out of the gate. The plus side is that you can dig into the code with a design and create things however you want, but for the average user it takes a bit of effort.
What problems is the product solving and how is that benefiting you?
We're enabling training at scale for our self-service users.
Amazing technical support, attentive customer success managers
What do you like best about the product?
The guidance and insight we get from our Customer Success Manager. We were fairly "green" at implementing a successful LMS system, and the team really helped us learn what makes a great LMS journey.
What do you dislike about the product?
Some of the options, features, and toggles on the backend setup can be a bit confusing, especially if you haven't used an LMS system before.
What problems is the product solving and how is that benefiting you?
When we convert a prospect to our customer, we rely on Skilljar to train them, and onboard them to our system. This is significantly reduced the labour cost associated with making our customers successful and allows our own customer success team to focus on specific customers.
We also use Skilljar to deliver in-person training at trade shows, we offer this valuable in-person training as an incentive to attend our conference, and purchase additional services from us.
One of our team's goals is to ensure that our customers have adopted and are using our services effectively. Skilljar allows us to deliver on-demand training to existing customers.
We also use Skilljar to deliver in-person training at trade shows, we offer this valuable in-person training as an incentive to attend our conference, and purchase additional services from us.
One of our team's goals is to ensure that our customers have adopted and are using our services effectively. Skilljar allows us to deliver on-demand training to existing customers.
It is OK
What do you like best about the product?
I like the ability to easily add content to the system, create different catalogue pages for like content, and easily change module and course content without having to re-version the entire course.
The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.
The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices.
The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.
The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices.
What do you dislike about the product?
The UI of the system is not great. If you know how to code then this is an awesome platform as you can basically turn it into whatever you like. If you do not have that background the platform is very limited and clunky. It would be nice if the CSM team could create or provide basic pieces of code so that customers can make their environment look the way SkillJar academy does / how the product is advertised.
The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.
The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion.
The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.
The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion.
What problems is the product solving and how is that benefiting you?
Providing recorded content to our community so that they can learn about our product at the most convenient time for them. We have seen users accessing and completing content prior to requesting in-person meetings.
We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge.
We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge.
Great client support system!
What do you like best about the product?
Client support is great! All questions are answered promptly and the Skilljar team always takes time to reach out via email / spend time on a call bridge to assist.
What do you dislike about the product?
Lack of an automatic reporting function within the tool (for course completion, etc).
What problems is the product solving and how is that benefiting you?
We needed suggestions and help making our training more engaging and dynamic, and they provided some wonderful advice. This tool also helps making our training more scalable.
Great LMS experience!
What do you like best about the product?
Skilljar helps us put out our eLearning content with ease. We can easily create a lesson, new course or update an asset using Skilljar. The front-end looks clean for our customers and the backend is unchallenging for us to maneuver.
What do you dislike about the product?
The only downside to Skilljar is on our end, we do not have much autonomy. With Skilljar, everything is laid out for us which is great, because it makes it simple to manage. However, this can be limiting sometimes because we cannot change the way a course is laid out or the way our site looks on the front end. We can change a few cosmetic designs using HTML or CSS coding language, but for the most part the way that it is, is how it is.
What problems is the product solving and how is that benefiting you?
Skilljar helps us solve the problem of scale. At Cisco, we are a large company and we have a huge customer base. It would be quite impossible to train every single customer on our products in person. With Skilljar, we are able to provide "just in time" learning to our customers so they can go into our eLearning site, find the topic they need and learn right from the comfort of their desktop. Skilljar has also allowed us to publish training videos with ease and it has allowed us to update our training content efficiently and effectively.
Hands down best choice for customer training
What do you like best about the product?
Skilljar was an easy choice for us, and they were definitely the right choice. The system was intuitive and we were able to get our program live fast. Since we wanted to train our customers and some of our internal solutions team on the same content, we had to have several different training sites, and that was really easy to maintain. Also, their team is so helpful — the gold standard in customer success, which has helped us stay on track and get help whenever we’ve needed it.
What do you dislike about the product?
There’s not much to dislike. There are a few workflows that could be improved on the admin side, but overall it’s a huge improvement from other systems I’ve used.
What problems is the product solving and how is that benefiting you?
Training more people, faster. Less need for 1:1 training.
I love the customer friendly interface that Skilljar delivers.
What do you like best about the product?
I've used many LMS but this has been the best by far for delivering customer training.
What do you dislike about the product?
Some useful feature are missing at times.
What problems is the product solving and how is that benefiting you?
Sometimes we need items that Skilljar doesn't have, but the CSM is always great to work with to figure out how we can make it work.
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