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Great tool for collaboration and cross document linking
What do you like best about the product?
I like that amounts and statements can be linked across sections and documents, and multiple users can work on a document simultaneously. This allows for better collaboration across documents and lower risk of document inconsistencies. I also like the XBRL tagging feature which makes XBRL more user friendly.
What do you dislike about the product?
It has become harder to get quick responses to important question, and our CSM is constantly changing. Also, if you contact support about an XBRL related question the first response is to try to sell an upgrade, when some issues are just due to Workiva being glitchy, and if you wait it later goes away on its own.
What problems is the product solving and how is that benefiting you?
Allows us to receive and respond to auditor questions real time, and keep history of comments and responses directly in the document, which saves time as previously all comments were sent across multiple e-mail chains which can be hard to track.
WDesk Review
What do you like best about the product?
It is easy to search for controls and create workflow matrices.
What do you dislike about the product?
Working on documentation and uploading documentation can be very slow at times. Occasionally a tickmark I made will disappear and I will need to remark it.
What problems is the product solving and how is that benefiting you?
In testing SOX controls.
Best in class
What do you like best about the product?
Very helpful in keeping one "source of truth".
What do you dislike about the product?
Excel is only "in platform" and cannot be worked in live in the desktop Microsoft excel app
What problems is the product solving and how is that benefiting you?
One source of truth, 10-K/Q filings
Very good software that works very well between its different parts, but there is a learning curve
What do you like best about the product?
Workiva is a very good company that offers a fantastic cloud-based suite of products with WDesk. These offerings work very well with each other, even across company departments, so data fields from one department can be linked into documents/fields in other departments for easy updating. There is a bit of a learning curve to WDesk because even though it looks like Word, Excel, etc., it does behave a bit differently from those, so things you would expect it to do like those natively, it either doesn't do (currently) or it does it in a different way. Often there are ways to work around this, but it is just good to know going in that you have to learn the specific tools within WDesk. That said, the team at Workiva is constantly working to enhance WDesk in increase the usability and tools within the suite, and they often take feedback from their customers to learn about what features are most important to them that they should work to build out.
What do you dislike about the product?
It is all cloud-based, which is a blessing and a curse at times. Since the way I use the product often has many references or links across many different documents - making changes to source data can sometimes be problematic, and making small updates could have large impacts if it is incorrectly done. I wish there was a way to make a "testing environment" version of the documents based on their current state, to make sure everything works/updates as intended before having it all go live.
What problems is the product solving and how is that benefiting you?
The annual updating of annuity prospectus updates and having all my fund data feed directly into the legal filings of those prospectuses.
Financial Reporting Process
What do you like best about the product?
After working with our implementation partner, it was easy to implement. It does take some getting used to, as most software installs do, but after a while, the functionality is very user friendly and easy to navigate within the system. I use Workiva frequently, as I work directly with the audit reports, so having something that is user friendly was a huge benefit to me. Year 1 is a big lift to input all information, but the year 2 integration should be much smoother and more efficient.
What do you dislike about the product?
There is no rollforward feature for financial reporting/audit reports. The fact that you have to manually copy folders and update dates to rollforward, feels a little clunky and old. I think this entire process could be automated that once an audit report is complete for the fiscal year, you could push a button to roll forward you files, where the current year numbers become the prior year numbers and leave blanks until the current year numbers are input.
What problems is the product solving and how is that benefiting you?
It is creating efficiencies within our financial reporting process, which is streamlining the audit reporting on our end, and cutting down the amount of time spent preparing the audit reports. We also have 14 different audit reports we issue, and consistency across the audit reports used to be a problem. Now, with the linking feature of Workiva, we don't have consistency issues.
Open minded to new ideas, customer needs. Responsive to inquiries & consistent in providing updates.
What do you like best about the product?
User friendly system especially for those who aren't tech savvy...intuitive
What do you dislike about the product?
I do not have any feedback at this time.
What problems is the product solving and how is that benefiting you?
Streamlining the RCSA process, providing a consistent process to address issues
Workiva has been useful for SOX documentation purposes.
What do you like best about the product?
It helps automate certain business procedures.
What do you dislike about the product?
The layout isn't the most user friendly for a new user.
What problems is the product solving and how is that benefiting you?
It helps centralize and store SOX documentation
DIrwin Workiva Review
What do you like best about the product?
Functionality of inputting data into the tool. The markup feature that allows for easy attribute testing of different controls. Easy to use everyday.
What do you dislike about the product?
Creating graphs or flowcharts becomes very finickity when trying to create clean documents. When linking data in Workiva, sometimes multiple tables are needed to reference each other instead of just the source updating the finished document.
What problems is the product solving and how is that benefiting you?
Central location of all audit SOX testing and work. We aren't reliant on every auditor maintaining their work on their own computer and use Workiva to consolidate all the testing in one place.
Compile 10-Q and 10-K reports (and more) using Workiva.
What do you like best about the product?
All of the linking from workbooks to documents is quite helpful.
What do you dislike about the product?
The Excel functionality within Workiva could be upgraded.
What problems is the product solving and how is that benefiting you?
Compile 10-Q and 10-K efficiently and timely.
Reliable
What do you like best about the product?
The ability to easily track reviews of documents and collect official sign offs.
What do you dislike about the product?
Sometimes the platform is slow to load or requires me to reload the page when there are multiple users in a document.
What problems is the product solving and how is that benefiting you?
They are helping us understand the functionality of the enhanced platform and how that would support our existing processes.
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