My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.
Win Remote Desktop Services SAL
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Offers ease of use and deployment to users
What is our primary use case?
What is most valuable?
I have never faced any issues working with Microsoft Remote Desktop Services. You can say that the tool has remote access functionalities that every system or network admin uses. In some case scenarios, we also get the end user to use Microsoft Remote Desktop Services. The tool is simple to use and simple to deploy.
What needs improvement?
Microsoft improves its UI experience in every upgrade.
In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for more than 10 years. I am an end-user of the tool.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an 8 out of 10.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an 8 out of 10.
How was the initial setup?
The product's initial setup phase was easy.
I haven't done the product setup process for a long time.
For those who use Microsoft Azure service, the solution is deployed on the cloud model. If someone uses Windows Server, the solution can be deployed on an on-premises or a local cloud model.
What was our ROI?
Actually, there are many many other products that provide remote access capabilities. If we compare Microsoft Remote Desktop Services with the other products, I would recommend the virtual network console and maybe a communication application that can be used with Linux OS. If you start with Microsoft, Remote Desktop Services is a very good tool.
What other advice do I have?
The remote work concept came into the picture after COVID-19. Before COVID-19, I was a network admin. Many people were using Microsoft Remote Desktop Services for remote access. In my company, if we are at home and want to check if all the backups are taken care of by automated operations and other related activities, we use Microsoft Remote Desktop Services to connect to the Windows Server.
My company uses many Microsoft products, like Office 365, Microsoft teams, MS Office, Excel and SharePoint. Every company uses Microsoft products. All the four companies I have worked at in the past use Microsoft.
I rate the tool an 8 out of 10.
Shares computer resources perfectly and provides the necessary security options
What is our primary use case?
The users connect to a central server and share the physical or visual server resources. They use the remote desktop environment for office documents, operations, and company-specific programs.
What is most valuable?
The solution works perfectly. The tool shares computer resources perfectly. It provides the necessary security options.
What needs improvement?
When we update the environment, we face problems sometimes, and the users cannot use the system.
For how long have I used the solution?
I have been using the solution for about 10 years.
What do I think about the stability of the solution?
The tool is stable. Sometimes, the updates break the system.
What do I think about the scalability of the solution?
The tool is very scalable. We can add and delete objects from the environment easily. We have approximately 500 users.
How was the initial setup?
The setup is straightforward. It is easy to deploy. Microsoft provides the necessary documentation, including detailed steps to install and configure the servers. The deployment process can be improved. It can be made more easier.
What's my experience with pricing, setup cost, and licensing?
The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.
What other advice do I have?
We don't use any support because we can easily find online documents to solve our issues. I recommend that everybody use the product. If any company wants to share one computer’s resources with many users, they can choose Microsoft Remote Desktop Services. Overall, I rate the product an eight out of ten.
Easy to use, enables remote work, and establishes a simple funnel to servers
What is our primary use case?
I needed the solution to connect to a service. I need fixed IPs. When I'm working from home, I have a dynamic IP. One of our clients has opened a server with a fixed IP for us. We connect to the server using Microsoft Remote Desktop Services.
How has it helped my organization?
The solution makes remote work possible. It has made my life easier because I don't have to travel. I can use it from anywhere.
What is most valuable?
I did not face any problems with the product’s performance. It is stable. The solution is easy to use. The application publishing feature is simple. The tool establishes a simple funnel to the server.
What needs improvement?
The stability could be improved.
For how long have I used the solution?
I have been using the solution for 1.5 years.
What do I think about the stability of the solution?
I rate the tool’s stability a 9 out of 10.
What do I think about the scalability of the solution?
Scalability is not an issue.
How was the initial setup?
The initial setup is easy. The deployment took 10 minutes. I can do the deployment myself. The deployment was not very hard because the tool is part of Windows. We need to set up some parameters with the remote server. They are quite simple steps. I received credentials from the server operator and used them as parameters during the setup. We can reach all the physical servers using the tool.
What was our ROI?
The tool enables me to work without traveling.
What's my experience with pricing, setup cost, and licensing?
We do not have to pay for the product.
What other advice do I have?
I don't know whether setting up a two-factor authentication in the product is possible. It is quite simple to access the remote server if the setup is done properly. Overall, I rate the product a 9 out of 10.
The graphical user interface enables users to connect to servers easily
What is our primary use case?
We have a lot of Microsoft services configured for different applications. We use the solution to access them.
What is most valuable?
Since the tool has a graphical user interface, it's easier for us to access the server. It's easier to connect to someone and explain it to them. It is easy to share and explain the features of the solution.
What needs improvement?
We face frequent disconnections.
For how long have I used the solution?
I have been using the solution for the past 4 years.
What do I think about the stability of the solution?
The product is stable enough. I rate the stability an 8 out of 10.
What do I think about the scalability of the solution?
We are quite a large organization with 14,000 employees. Almost everyone uses the product on a daily basis.
How are customer service and support?
The support team takes a long time to get back to us. The team takes almost 2 days to respond to us. The wait time is longer than that of Azure and AWS’s support teams.
What other advice do I have?
The tool is the only way for us to connect to the servers. I will recommend the tool to others. If an organization has a Microsoft ecosystem, Microsoft Remote Desktop Services is the only out-of-the-box solution available. Installing anything else would be a hassle. Overall, I rate the solution an 8 out of 10.
Saves time and is convenient to use, but the stability must be improved
What is our primary use case?
I use the tool to switch to my company’s Windows desktop from my personal system.
What is most valuable?
The product saves time. It is convenient to use. It is a smart solution. The security is good.
What needs improvement?
The stability must be improved.
What do I think about the stability of the solution?
I rate the product’s stability a six out of ten.
What do I think about the scalability of the solution?
We have a bunch of users.
How was the initial setup?
The installation is easy. It took five to seven minutes. The solution is cloud-based.
What about the implementation team?
We can do the deployment ourselves. We install an application and connect to the server. We must provide our credentials to connect to the tool.
What other advice do I have?
People who want to use the product must do a bit of research before making a decision. We faced compatibility issues since some users were using different operating systems. So, our organization asked us to use Microsoft Remote Desktop Services. Windows is a very common operating system used all over the world. Overall, I rate the solution a six out of ten.
Provides support and remote access to servers with easy integration
What is our primary use case?
We use the solution for support and remote access to servers.
How has it helped my organization?
We use Microsoft Remote Desktop Services for its convenience and remote access capabilities.
What is most valuable?
Using our Active Directory policies, we can connect again and then do remote printing and file copying. We use it on our SAP system.
What needs improvement?
The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for 10 years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a seven or eight out of ten.
What do I think about the scalability of the solution?
One or two people are using this solution.
How was the initial setup?
The initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
We don't need to buy licenses because we are a Microsoft partner.
What other advice do I have?
We use cloud remote support because we need to assist our customers. It allows them to connect from the web. It's designed to be faster but unsuitable for direct external internet connections. You must set up a VPN and password handling to effectively use it. We primarily work behind the firewall.
Integration is straightforward because it integrates well with Windows Server.
Overall, I rate the solution an eight out of ten.
People can work from home and easily share information and effective core features
What is our primary use case?
We use it for file repositories, project sharing with Teams, and most of our business intelligence work. We manage around 30 to 40 projects using these resources, mainly on SharePoint.
We use SharePoint here since we're a public university. We have access to all Microsoft platforms. Also, we use Google for email, but they're restricting access for public universities, so we're mostly migrating to Microsoft.
How has it helped my organization?
It works well and supports remote work. People can work from home and easily share information. The platform is robust enough for our needs.
What is most valuable?
We have research projects where students can connect to computers and remotely monitor long experiments, such as charging and recharging cycles of batteries. They don't need to be physically in the lab, which is a good benefit.
It integrates well with existing security and compliance measures
What needs improvement?
Teams component can be a bit cumbersome to use. It takes some time to get it working as expected, but it's fine once you get used to it.
For how long have I used the solution?
It is used daily in my university.
What do I think about the scalability of the solution?
It's scalable enough for our needs and very reliable.
How are customer service and support?
Customer service and support were available whenever we needed them. It was always there. We didn't had any issue.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. It was easy to set up.
What other advice do I have?
I would recommend it. The core features are very effective, especially for running an organization with geographically distributed people.
Overall, I would rate the solution an eight out of ten.
Helps to connect with remote workers but needs to improve security
What is our primary use case?
We have a group of users who work remotely for us, as well as others who connect to our computers from various locations.
What is most valuable?
The solution works on Microsoft servers.
What needs improvement?
Microsoft Remote Desktop Services needs to improve its security.
For how long have I used the solution?
I have been using the product for 20 years.
What do I think about the stability of the solution?
I rate Microsoft Remote Desktop Services' stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. My company has 80 users.
How are customer service and support?
We don't use technical support from Microsoft. We have outsourced it to another company.
Which solution did I use previously and why did I switch?
We chose Microsoft because it was cheaper.
How was the initial setup?
Microsoft Remote Desktop Services' deployment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is high in the Slovenian market. I rate it a nine out of ten.
What other advice do I have?
I rate Microsoft Remote Desktop Services a nine out of ten.
A platform of choice for building virtualization solutions for every end customer need
What is most valuable?
The solution is user-friendly and has a good user experience.
What needs improvement?
Microsoft should be more compatible with other operating system.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for a few years.
What do I think about the stability of the solution?
Microsoft is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
Only one user using the solution.
Which solution did I use previously and why did I switch?
Previously we used VMware but Microsoft is easy to deploy.
How was the initial setup?
The initial setup is straightforward. The deployment takes a few seconds.
What's my experience with pricing, setup cost, and licensing?
There is a licensing cost.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
An easy-to-install and easy-to-use solution with a high a capacity of RAM
What is our primary use case?
My company uses Microsoft Remote Desktop Services for our company's accounting software, which doesn't have a cloud solution. In our company, we deployed a server with the help of Microsoft Remote Desktop Services.
What is most valuable?
The solution's most valuable feature is that it's a technology that we are familiar with in our company. Microsoft Remote Desktop Services has been around since Windows NT 4 domain, making it a very familiar solution. It was easy to find a lot of clients familiar with the idea of Microsoft Remote Desktop Services since it was not a new concept to them. In general, the solution tends to work well. It is an easy-to-use solution.
What needs improvement?
The biggest reason we don't use the solution for our company's clients is the solution's prices. In our company, we do our own hosting through a hosting partner since this method offers a much cheaper price. Finding entry-level servers that are limited in the IOPS is frustrating. In our company, we feel quite restricted on the speed that we can get out of the entry-level type of service that we use, making it difficult to sell the solution, especially when clients compare the cloud solution to an on-premises solution.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for five to six years. I work at an IT support company that resells, implements, and offers support for Microsoft products.
What do I think about the stability of the solution?
My company is happy with the stability of the solution.
What do I think about the scalability of the solution?
I think it's a very scalable product. The product's scalability depends on how big our company's clients are, so it is not an area we need to worry about since you can use its gateway server for different servers.
My company works with small and medium-sized businesses using Microsoft Remote Desktop Services.
How are customer service and support?
The solution's technical support doesn't get covered under Office 365.
My experience with other Microsoft support, apart from Office 365, has not been that fantastic since I remember being quite shocked using the solution.
I haven't used support for Microsoft Remote Desktop Services.
How was the initial setup?
The installation of Microsoft Remote Desktop Services was easy.
The installation of Microsoft Remote Desktop Services takes around four hours.
The solution is deployed on the cloud and on-premises.
A single technician is involved with the deployment part of the product in our company.
What was our ROI?
In our company, we consider Microsoft Remote Desktop Services as more of an added service than something that generates income for us. We do make a little bit of income with the help of the solution, but most of all, it's just a value-added service that the product provides for our company. Our company won't get rich by selling Microsoft Remote Desktop Services.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. My company pays toward the monthly licensing costs of the solution, though we also have the option to opt for perpetual licensing offered by Microsoft. Microsoft licensing models are quite complex, so we tend to use a monthly subscription-based model in our company.
The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants.
What other advice do I have?
Though not a lot, some maintenance is required for the solution. One person can do the maintenance of the solution.
I would tell those planning to use the solution not to underspec the server, especially with IOPS, while keeping in mind that the amount of RAM can be more than expected. I would say that the need for a VPN, owing to security reasons, is important.
I rate the overall solution a nine out of ten.