Sold by: Amazon Web Services
Deployed on AWS
Win Remote Desktop Services SAL Microsoft Remote Desktop Services, known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allow a user to take control of a remote computer or virtual machine over a network connection. This Remote Desktop Service (RDS) allows users to remotely access the instance to launch from the License included Microsoft Visual Studio or Microsoft Office AMI, or use Graphical User Interface (GUI) based applications running on Microsoft Windows Server.
4.3
Overview
Win Remote Desktop Services SAL Microsoft Remote Desktop Services, known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allow a user to take control of a remote computer or virtual machine over a network connection. This Remote Desktop Service (RDS) allows users to remotely access the instance to launch from the License included Microsoft Visual Studio or Microsoft Office AMI, or use Graphical User Interface (GUI) based applications running on Microsoft Windows Server.
Highlights
- Remote Desktop Services
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Per user / Per month | $10.00 |
Vendor refund policy
No Refund Policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support Detail No Support is offered for this product
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Amazon Web Services
By Supported Images
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Remote Access Protocol
Enables remote control of computers and virtual machines over network connections using Remote Desktop Services (RDS) technology
GUI Application Support
Supports execution and access of Graphical User Interface (GUI) based applications running on Microsoft Windows Server instances
Integrated Development Environment Access
Provides remote access to launch Microsoft Visual Studio and Microsoft Office applications from licensed AMI instances
Windows Server Compatibility
Compatible with Microsoft Windows Server operating system versions for remote desktop protocol implementation
Containerization Support
Support for Windows Containers and Nano Server for lightweight deployments and microservices architectures
Advanced Security Features
Windows Defender, Shielded Virtual Machines, and improved Active Directory for secure identity management
Remote Access Capabilities
Remote Desktop Services functionality to facilitate secure remote work environments
Virtualization Enhancements
Improved virtualization capabilities and advanced networking stack including shielded VMs
Enterprise Edition Features
Windows Server 2016 Enterprise Edition with Nano Server and enhanced security protocols
Multi-user Support
Support for up to 300 concurrent remote users
Multi-session Capability
Multi-session remote desktop functionality enabling multiple simultaneous connections
Windows Remote Desktop Protocol
Windows Remote Desktop implementation for remote access and control
Microsoft Windows Server Environment
Amazon EC2 instance running Microsoft Windows Server operating system
Cloud Computing Infrastructure
Deployment on AWS cloud computing platform with high-performance and reliable infrastructure
Standard contract
No
No
Customer reviews
Gabriel Apiigi
Remote access has streamlined global server support and improves cross‑time‑zone collaboration
Reviewed on Feb 15, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to access the server infrastructure of our Customer, which I support in my role as a technical support personnel.
A specific example of how I used Microsoft Remote Desktop Services in that role is that we have some applications running on servers which I need to restart regularly, and I normally use remote desktop to access it and then restart the services on those servers.
What is most valuable?
The best feature that Microsoft Remote Desktop Services offers is the ability to connect to server infrastructure from anywhere I am; no matter the country I am in, as long as I have an internet connection, I am able to log in to our servers and then carry out my duties.
I appreciate the security features of Microsoft Remote Desktop Services where it ensures that anyone connecting to the server infrastructure is an authenticated individual from a device that is trusted by our systems.
Microsoft Remote Desktop Services has positively impacted my organization by enabling us to work on multiple projects at once; all we need to do is have the login credentials for the different customers we are serving and then we are able to support them remotely.
Microsoft Remote Desktop Services has led to measurable improvements in faster response times and increased productivity for my team as I work in a team that is spread across different time zones, and having access to remote desktop enables us to collaborate across those time zones.
Microsoft Remote Desktop Services helps my team collaborate across projects or locations as we are across multiple time zones; I can pick off where one of my colleagues leaves off, and it enables us to work efficiently across those time zones.
What needs improvement?
Microsoft Remote Desktop Services could be improved because when I am connected to a larger screen like an external monitor, the window for remote desktop is not able to fill the screen entirely but remains at a section of the screen; I am unsure if it is a setting on my system or a remote desktop-specific issue.
If there were an easier way to save logins so that I do not need to keep entering passwords for different servers every time I need to access a specific server, that would be beneficial.
Regarding the interface, I would rate it a nine mainly because it still looks like an old application, and if it could be modernized, that would be appreciated.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for about fourteen months.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable.
What do I think about the scalability of the solution?
I cannot provide metrics on the scalability of Microsoft Remote Desktop Services.
How are customer service and support?
I have not had to raise any form of customer support request, so I cannot provide input on that regarding Microsoft Remote Desktop Services.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have only used Microsoft Remote Desktop Services and did not previously use a different solution.
How was the initial setup?
Before choosing Microsoft Remote Desktop Services, we evaluated other options, but it was a standardized application for us to use in my organization.
What about the implementation team?
We use Microsoft Remote Desktop Services as a standalone application and not integrated into any workflow at the moment.
What was our ROI?
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
What's my experience with pricing, setup cost, and licensing?
I do not have a view into the financials as the cost was handled externally regarding Microsoft Remote Desktop Services' pricing, setup cost, and licensing.
Which other solutions did I evaluate?
My company has a global partnership with Microsoft, and we utilize most of our business systems as Microsoft Enterprise systems, so my company has a business relationship with this vendor other than being a customer.
What other advice do I have?
I would advise others looking into using Microsoft Remote Desktop Services to make sure they have a good network connection and to take security seriously, especially for the local device with which they will connect to servers, because if someone has access to that device without any authentication or security processes, it could lead to a huge security event.
I would give Microsoft Remote Desktop Services a rating of nine out of ten.
reviewer2797143
Rapid secure remote access has improved collaboration and centralized server management
Reviewed on Feb 08, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to log in remotely into a different environment. I have an appliance that we can log in to and be able to get onto different servers and navigate, and we get there through Microsoft Remote Desktop Services.
What is most valuable?
The best features Microsoft Remote Desktop Services offers include being able to log in and being able to control other machines.
Controlling other machines helps me in my role as it improves our workflow, allowing us to get in rapidly and do our work.
Microsoft Remote Desktop Services has positively impacted my organization by allowing us to remote in rapidly and securely. The secure aspect of Microsoft Remote Desktop Services helps my team stay secure by supporting MFA, which allows us to secure who logs in.
Microsoft Remote Desktop Services helps my team collaborate and work together by allowing us to put everything in one ecosystem with the integration, and it works very well with Windows Server, Active Directory, and Azure.
Microsoft Remote Desktop Services handles updates and maintenance in my environment easily, as it is easy to manage. Microsoft Remote Desktop Services performs very well in terms of reliability and uptime for my organization, and I appreciate this feature.
Microsoft Remote Desktop Services integrates with my existing security tools and policies and is compatible with our security stack, as we are a Microsoft shop, and it works well with us.
When multiple users are logged in at the same time, we have not noticed any issues with Microsoft Remote Desktop Services. The user experience for my team with Microsoft Remote Desktop Services is intuitive and easy to use.
What needs improvement?
Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for five years.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Remote Desktop Services performs well.
How are customer service and support?
Microsoft has good customer support. I would rate the customer support of Microsoft Remote Desktop Services a 10.
How would you rate customer service and support?
Positive
What was our ROI?
I cannot share any metrics on return on investment, but I appreciate the features and the use of it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.
Which other solutions did I evaluate?
Before choosing Microsoft Remote Desktop Services, I evaluated other options, particularly Citrix.
What other advice do I have?
Microsoft Remote Desktop Services is a good product and I recommend using it. I would rate this product a 9 out of 10.
Madhunangia Nangio
Remote access has simplified certificate checks and daily support tasks across our organization
Reviewed on Jan 25, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is taking remote access to servers, debugging issues on other desktops, and conducting file sharing or collaboration activities via SharePoint .
As part of my job, I typically use Microsoft Remote Desktop Services to take remote access to machines of users in different domains who are plugged into Bank of America's infrastructure, requiring me to install certain tools for security checkups and validate whether certain certificates are in place or not.
How has it helped my organization?
Microsoft Remote Desktop Services has positively impacted my organization by leading to an overall productivity increase because it has simplified what used to be a physical task of going to certain users' machines for validation, allowing for remote management from geographically distributed locations.
Since I started using Microsoft Remote Desktop Services, a specific outcome is that the number of tickets logged on ServiceNow has decreased significantly, particularly for remote access or certificate management, which are the primary metrics to be monitored.
What is most valuable?
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry. The product also allows for multiple session virtualizations even if users are based in remote locations and offers support for legacy applications that need to be upgraded.
Out of those features, the one I rely on the most is certificate validation and plugin installation or removal in certain IDEs which developers or coders generally use. Being able to do this remotely makes my job significantly easier than going to everyone's desk in the office.
What needs improvement?
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
I suggest some improvements for Microsoft Remote Desktop Services, such as introducing redundant gateways or better bandwidth access to reduce the frequency of remote connection breaks, especially during larger sessions with clients where I often need three or four remote sessions.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for almost three years.
What other advice do I have?
My advice for others looking into using Microsoft Remote Desktop Services is that there are not many alternatives to the product. Whatever alternatives exist do not really allow you to access enterprise applications because of the centralized Microsoft login, so you should make the best use of this product. I would rate my overall experience with Microsoft Remote Desktop Services a 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer2784348
Remote access from mac laptops has bridged server gaps and boosts daily project delivery
Reviewed on Dec 03, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to connect to servers from laptops, and sometimes it's even Mac macOS laptops.
For example, in my company, we have MacBook Pro as work computers, and most of our clients have Windows servers, so the best way to connect to the Windows servers is through RDP clients.
What is most valuable?
The best features Microsoft Remote Desktop Services offers include the fact that it's multi-platform and it's easy to connect from any operating system to a Windows server or a Windows computer.
Microsoft Remote Desktop Services has positively impacted my organization because it's the only way to connect to some servers we have, as we don't have other options; for example, if they were Linux servers, we would just SSH, but on Microsoft, we have to use RDP.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
What needs improvement?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms; on macOS, we sometimes experience keyboard connectivity issues, and it can be problematic when connecting to servers that then need to connect to other servers, as the keyboard layout doesn't match.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for maybe one year.
What do I think about the stability of the solution?
Microsoft Remote Desktop Services is stable.
How are customer service and support?
I have never personally had to contact customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used native AWS SSM Session Manager, but not all the clients allow it.
What was our ROI?
I have seen a return on investment from using Microsoft Remote Desktop Services; for example, it has helped in unlocking a locked situation.
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
What other advice do I have?
My advice to others looking into using Microsoft Remote Desktop Services is to try it and see if it's what you need. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
reviewer2783844
Remote access has simplified daily server management and saves our team valuable time
Reviewed on Dec 02, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for Microsoft Remote Desktop Services is to connect to remote servers in the cloud that I use in my back-end application.
What is most valuable?
The best features Microsoft Remote Desktop Services offers is that it's easy to use.
Both the interface and the setup process make it feel easy to use for me.
Microsoft Remote Desktop Services positively impacts my organization because it makes the job and work easier for all.
It makes the work easier for everyone because it's easy to use and we can save time when connecting to our back-end servers.
What needs improvement?
Microsoft Remote Desktop Services are adequate for now and can be improved.
For how long have I used the solution?
I have been using Microsoft Remote Desktop Services for about 15 years.
What other advice do I have?
My advice to others looking into using Microsoft Remote Desktop Services is to use it because it's a good tool. I would rate this product a 10.