BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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Secure, Effortless Remote Support for IT Teams
What do you like best about the product?
BeyondTrust Remote Support allows IT teams to quickly connect to any device without requiring software installation on the user's computer. Every session is secured with multi-factor authentication, end-to-end encryption, and detailed controls that restrict what actions can be taken. This platform helps eliminate the dangers associated with unauthorized remote access tools, making sure that only approved personnel are able to carry out designated tasks.
What do you dislike about the product?
Organizations that adopt this solution can decrease incident resolution times by as much as 60% and automate up to 80% of their support documentation. The integration with ITSM platforms such as ServiceNow helps to simplify ticket management processes, and the availability of session recordings supports both training initiatives and regulatory compliance efforts.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support does more than just address technical problems; it establishes a dependable foundation for contemporary support needs. The platform merges fast operations with robust security, making it possible to support hybrid work environments while maintaining strong oversight. As a result, IT departments can shift from being seen merely as cost centers to becoming key contributors to overall business productivity.
Powerful Tool with Security and Traceability
What do you like best about the product?
I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others.
What do you dislike about the product?
I would change the implementation part, I would like to have direct support from the manufacturer itself.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to segregate users, manage and audit remote access, ensuring security and traceability without the need for physical presence.
Excellent Remote Access Features, But Concerns Over Lifetime License Value
What do you like best about the product?
Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc.
What do you dislike about the product?
This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered.
What problems is the product solving and how is that benefiting you?
It makes providing detailed support very easy. It also allows us to "train" users to solve the minor issues they could learn to deal with themselves.
We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode.
We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user.
We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode.
We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user.
Fast and Efficient Remote Support Experience
What do you like best about the product?
Remote support was quick in their reply and worked to resolve my issue efficiently!
What do you dislike about the product?
There was nothing about BeyondTrust Remote Support that I didn't like. Their support team was great!
What problems is the product solving and how is that benefiting you?
We had an issue with the way we configured our policies. Certain end users were able to elevate admin privileges when we didn't want them to. Remote Support has worked with us to get that resolved before any major issues came about.
Efficient Remote Support with Simple Setup
What do you like best about the product?
I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress.
What do you dislike about the product?
I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option.
What problems is the product solving and how is that benefiting you?
I find BeyondTrust Remote Support solves my technical issues swiftly, providing remote support without lag, reducing stress and length of sessions, and improving efficiency with straightforward setup by the desktop team.
Fast, Secure and Ideal but Needs UI Improvements
What do you like best about the product?
It provides the platform where I can access the remote support without any tension of getting exposed to risk.
What do you dislike about the product?
The interface is kind of outdated and not modern as of todays date.
What problems is the product solving and how is that benefiting you?
I don't need VPN to access the remote system.
My experience with the platform is Great.
What do you like best about the product?
The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly.
What do you dislike about the product?
The downside is that we have to always launch the representative console.
What problems is the product solving and how is that benefiting you?
It is solving quick and easy access to assist end users with their problems.
Reliable and efficient remote support solution
What do you like best about the product?
The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable.
What do you dislike about the product?
Currently no major issues were experienced. The GUI feels sometimes a bit outdated.
What problems is the product solving and how is that benefiting you?
It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases.
Honest opinion on Beyond trust
What do you like best about the product?
What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues.
What do you dislike about the product?
What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the problem of physically needing to be at a user’s desk or relying on long calls to guide them. It lets me access their system directly, fix issues faster, and reduce downtime. This saves effort for both me and the user while improving overall productivity.
Absolutely love Remote Support
What do you like best about the product?
Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable
What do you dislike about the product?
Very proprietary and can be difficult to get help with using this product because it's not universally supported
What problems is the product solving and how is that benefiting you?
We have to support faculty staff, and students all around the world, and so having a unified tool that allows us to support our customers anywhere anytime is essential to our operations
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