Sold by: BeyondTrust Corporation
Deployed on AWS
Identity security platform that detects threats and protects all identities, access, and endpoints.
4.6
Overview
In a world of compromised identities, stolen passwords, and unauthorized access, the "trust but verify" approach is no longer a sustainable security practice. Cloud adoption, increased software automation, the proliferation of non-human / machine accounts, the new work-from-anywhere paradigm, and the use of disparate systems to manage identities are contributing to a sprawl of identities, and the challenge of visualizing and controlling these identities is leaving organizations particularly vulnerable to identity-based attacks that exploit hidden attack paths. In order to protect your organization, you need to gain control of all privileged identities and access so you can defend the hidden attack path into your network.
BeyondTrust is the only identity security platform that allows you to detect threats across your entire identity estate and respond by controlling privileges, access, credentials, and secrets.
- Identity Security Insights - Gain a centralized view of identities, accounts, entitlements, and privileged access across your IT estate and detect threats resulting from compromised identities and privileged access misuse. See Resources below for a no cost Security Risk Assessment
- Password Safe - Manage privileged passwords, accounts, credentials, secrets, and sessions for people and machines, ensuring complete control and security, all while enabling zero trust. - Privileged Remote Access - Extend privileged access security best practices beyond the perimeter by granularly controlling, managing, and auditing remote privileged access for employees, vendors, developers, and cloud ops engineers.
- Remote Support - Supercharge your service desk with secure access and support for any device, any system, from anywhere - including Windows, macOS, Linux, Android, & iOS. See Resources below for a Free Trial.
- Privilege Management for Windows and Mac - Remove local admin rights, enforce least privilege dynamically across Windows and macOS, prevent malware and phishing attacks, and control applications without compromising productivity
- Privilege Management for Unix and Linux - Achieve compliance, establish least privilege and zero trust, and prevent and minimize security breaches without hurting productivity- Cloud Privilege Broker - Gain cross-cloud visibility of entitlements, ensure access is from only trusted sources, detect account permission anomalies, and leverage guidance to right-size privileges. Attacks on privileged identities and access are relentless, and the stakes are higher than ever. The evolving threat landscape is creating a new urgency to achieving cybersecurity goals. Empower your business with identity and access security from BeyondTrust. Our integrated platform delivers fast time to value with solutions that are simple to deploy, and with a superior user experience. Our products are optimized for cloud and hybrid environments, and seamlessly integrate with your current environment.
For more information contact us at https://www.beyondtrust.com/sem/aws-marketplace for a custom configuration, product SKU, or private offer.
Highlights
- Simple to deploy with fast time to value
- Protects user and machine identities, secrets, devices, and access across all modern and traditional environments
- Provides advanced discovery, intelligence, and deep contextual analytics to reduce identity risk, proactively detect threats, and combat attacks across your entire infrastructure
Details
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Delivery method
Deployed on AWS
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
1,000 Managed Assets | Privilege Mgmt Cloud for Win/MAC Subscription | $98,690.00 |
500 Managed Assets | Password Safe Cloud Subscription | $95,510.00 |
10 Concurrent Users | Remote Support Cloud Subscription | $72,427.00 |
250 Managed Assets | Privileged Remote Access | $152,813.00 |
3,000 Personnel | Identity Security Insights | $219,660.00 |
300 Named Users | Entitle - Just in Time Access and Permissions Management | $200,567.00 |
Vendor refund policy
All orders are final and all fees and other amounts you pay are non-refundable.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Customer success and satisfaction are the primary goals of BeyondTrust, and we are committed to providing world-class products and exceptional Technical Support services to our customers. Our mission is to deliver consistent, timely, and professional support that meets the needs of customers of all sizes on a global scale. mysupport@beyondtrust.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By BeyondTrust Corporation
By One Identity
By JumpCloud, Inc.
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Centralized Identity and Access Visibility
Provides centralized view of identities, accounts, entitlements, and privileged access across IT estate with threat detection capabilities for compromised identities and privileged access misuse
Privileged Credential Management
Manages privileged passwords, accounts, credentials, secrets, and sessions for both human and machine identities with complete control and security enforcement
Least Privilege Enforcement
Enforces least privilege access dynamically across Windows, macOS, Unix, and Linux environments while preventing malware, phishing attacks, and controlling application execution
Cross-Cloud Entitlement Visibility
Delivers cross-cloud visibility of entitlements, detects account permission anomalies, and ensures access originates only from trusted sources with privilege right-sizing guidance
Granular Remote Access Control
Provides granular control, management, and auditing of remote privileged access for employees, vendors, developers, and cloud operations engineers with support for multiple device types and operating systems
Single Sign-On (SSO)
Automatically synchronizes users across multiple directories to enable one-click access to corporate applications on-premises and in the cloud with enforced security policies and self-service password reset capabilities.
Multi-Factor Authentication (MFA)
Supports multiple authentication methods including passwordless authentication, passkeys, one-time passcodes, push notifications, biometric data, and security keys with real-time reporting and monitoring of authentication events.
Adaptive Authentication
Delivers multi-layer, context-aware and risk-based protection to minimize common attacks and enforce contextual access security policies based on user behavior and risk assessment.
Identity Lifecycle Management
Provides role-based user provisioning engine with granular access permissions, least-privileged access controls, and automated user account provisioning across applications and AWS services.
Directory Integration
Acts as a secure cloud-based directory with integration capabilities for Active Directory, LDAP, G Suite and other external directories, plus pre-built connectors with thousands of third-party web applications and AWS services including AWS IAM, AWS SSO, Amazon Cognito, and Amazon EventBridge.
Cloud Directory Identity Management
Centralize access across all identities with integrations to AWS Identity Center, Google Workspace, Microsoft 365, Active Directory, HRIS platforms, and network infrastructure resources
Single Sign-On and Multi-Factor Authentication
Frictionless, secure access to AWS resources and over 900 pre-built applications with automated user provisioning to Amazon IAM Identity Center and group-based permissions
Cross-Operating System Server and Device Management
Deploy, manage, and remotely assist AWS servers and corporate devices across Windows, macOS, iOS, Linux, AWS Linux AMIs, and Android from a single cloud platform
Passwordless and Conditional Access
Enable phishing-resistant access with passwordless SSO, password management, and conditional access controls to ensure only specific users on trusted devices and networks can access AWS resources
Unified Platform with Zero Trust Capabilities
Combine cloud directory identity management, access management, and cross-OS server and device management with enhanced IAM and device management controls to support Zero Trust security goals
Standard contract
No
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Customer reviews
Christopher Martin
Secure remote access has transformed global support and simplified cross-platform collaboration
Reviewed on Feb 16, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for BeyondTrust Remote Support is that it helps support teams of all sizes improve their business performance by enabling secure, controlled remote support to nearly any device or system anywhere in the world. In my organization, we use BeyondTrust Remote Support to assist our customers with technical support issues and for remediating malware from their systems. Additionally, we are able to use the software across multiple operating systems, which was a limitation of our previous software.
How has it helped my organization?
BeyondTrust Remote Support has positively impacted my organization because we are able to collaborate remotely very effectively. This software has a positive impact because you don't have to be an expert to get started. It's relatively user-friendly and easy to use. With the ability to use the software for collaboration, we've been able to retire one of our old collaboration software, saving us money. Also, it's a great tool because it lets the help desk do their job, sometimes remotely. It allows suppliers to provide help without coming to our site, hence saving a lot of time and cost.
Since using BeyondTrust Remote Support, I've seen specific outcomes including saving significant time because our suppliers, when we need help, don't come to our site. Approximately 50 to 60% of time is saved, and collaboration has immensely increased from 40 to 65%.
What is most valuable?
I really enjoy the reporting and administration features and the willingness of BeyondTrust Remote Support's own support and product teams to go above and beyond for their customers. We had an issue a few weeks back that required escalated handling, and the service team was amazing. They did a perfect job.
I also love the ability to provide seamless and fast support with BeyondTrust Remote Support, which is very important in my organization.
BeyondTrust Remote Support's best features empower our service desk with utilities within the software that all work as designed. It provides a complete remote solution for our business, hence promoting business collaboration. Additionally, it offers a stable remote connection and keeps a repository of recently logged-on host machines perfectly while reestablishing a remote connection if there was a network drop. The stable remote connection and repository of host machines have helped my team by satisfying regulatory requirements for a long time. I also love its unique segmentation capabilities of their cloud deployment, giving us a cloud without compromise.
What needs improvement?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily.
I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online.
I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for the past five years.
What do I think about the stability of the solution?
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable. BeyondTrust Remote Support is stable; it's fast and reliable, so it's very stable. I haven't experienced any downtime or lagging issues.
What do I think about the scalability of the solution?
BeyondTrust Remote Support's scalability is very scalable because remote support has been streamlined, and I have no issues now.
How are customer service and support?
The customer support of BeyondTrust Remote Support is top-notch and reliable.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used ManageEngine Endpoint Central before switching to BeyondTrust Remote Support because BeyondTrust has better support, account managers, an intuitive interface, better documentation for using their solution, and more support for rolling out their solution to endpoints, whether it's Mac or Windows. They also demonstrate a desire to resolve issues quickly rather than consuming three to five business days trying to correct a specific issue like ManageEngine Endpoint did. That's why we switched from it to BeyondTrust Remote Support.
What was our ROI?
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users. BeyondTrust Remote Support doesn't wait 24 hours between responses if you have a ticket open, and they are not afraid to connect and look at the issue directly.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options including LogMeIn and Rescue by GoTo.
What other advice do I have?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable.
It is easy to train new staff on BeyondTrust Remote Support; with minimum support, they're good to go.
BeyondTrust Remote Support integrates seamlessly with other tools or systems in my organization, making it hassle-free.
BeyondTrust Remote Support handles compliance requirements in my organization greatly.
My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users. They support Android, iOS, Linux, Windows, and macOS, providing instruction on how to interface with each system and make it as simple as possible to help your users, regardless of what system they are working on. BeyondTrust Remote Support provides seamless remote assistance or troubleshooting has been very easy.
I have additional thoughts about BeyondTrust Remote Support; with BeyondTrust Remote Support, they prioritize security, so you can be confident that only people you want to access a given endpoint have access because their security can be configured to be role-based or as granular as you want.
I would rate my overall experience with BeyondTrust Remote Support an 8 out of 10.
Sam S.
Consistent, Polished, and Easy to Integrate
Reviewed on Jan 26, 2026
Review provided by G2
What do you like best about the product?
It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer.
What do you dislike about the product?
From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement.
What problems is the product solving and how is that benefiting you?
Remote access for a highly mobile, nationwide user base.
Firdavs S.
Secure and Versatile Remote Support, But Pricey
Reviewed on Jan 24, 2026
Review provided by G2
What do you like best about the product?
I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to.
What do you dislike about the product?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to connect to devices in my IT team, control screens remotely, and eliminate the need for physical presence.
Jonathan C.
Effortless Remote Support with Top-Notch Security
Reviewed on Jan 13, 2026
Review provided by G2
What do you like best about the product?
What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime.
What do you dislike about the product?
The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the problem of not being able to help someone in person when their computer is having issues. It benefits me by saving time, letting me fix problems faster, and helping people get back to work without long delays.
Josh G.
Feature-Rich, User-Friendly, and Outstanding Support
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
The product is feature rich and easy to use. The onboarding team was super helpful and support is great.
What do you dislike about the product?
There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious.
What problems is the product solving and how is that benefiting you?
This product makes it very easy to remotely support end users on premise or working remotely. There is a web based console or a fat client console so using the product from my work computer or another machine I don't normally use while on call is very simple. There is also a mobile app for quick access in a pinch. I'm able to help end users whenever they need it wherever I am.