BeyondTrust
BeyondTrust CorporationReviews from AWS customer
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Consistent, Polished, and Easy to Integrate
What do you like best about the product?
It’s a consistent, polished product that works reliably whenever I need it. It was also straightforward to integrate and easy to administer.
What do you dislike about the product?
From time to time, I need to log in to administer and update an appliance that Beyond Trust is hosting for us. I’d prefer that they handle the administration and manage the updates for this appliance themselves, without requiring my involvement.
What problems is the product solving and how is that benefiting you?
Remote access for a highly mobile, nationwide user base.
Secure and Versatile Remote Support, But Pricey
What do you like best about the product?
I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to.
What do you dislike about the product?
I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to connect to devices in my IT team, control screens remotely, and eliminate the need for physical presence.
Effortless Remote Support with Top-Notch Security
What do you like best about the product?
What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime.
What do you dislike about the product?
The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the problem of not being able to help someone in person when their computer is having issues. It benefits me by saving time, letting me fix problems faster, and helping people get back to work without long delays.
Feature-Rich, User-Friendly, and Outstanding Support
What do you like best about the product?
The product is feature rich and easy to use. The onboarding team was super helpful and support is great.
What do you dislike about the product?
There is no option to sort endpoints by logged in end user. You can manually enter the user as a comment on the endpoint which is sortable but that takes some time to do and manually updating is tedious.
What problems is the product solving and how is that benefiting you?
This product makes it very easy to remotely support end users on premise or working remotely. There is a web based console or a fat client console so using the product from my work computer or another machine I don't normally use while on call is very simple. There is also a mobile app for quick access in a pinch. I'm able to help end users whenever they need it wherever I am.
Effortless Remote Access for Clients
What do you like best about the product?
Easy access to remote clients without needing their interaction
What do you dislike about the product?
loss of mouse and keyboard mistakes on Macs
What problems is the product solving and how is that benefiting you?
People needing help with Zoom cannot use Zoom to fix Zoom!!! Also, we need to control remote computers with no one present. Thanks for asking!
Powerful Tool with Security and Traceability
What do you like best about the product?
I have been using BeyondTrust Remote Support for my end users for 6 months, and the platform has proven valuable with its constant maturity and growth. Although the setup process was a bit laborious, the result achieved was extremely satisfying and successful. I appreciate the benefit of user segregation that the tool provides, allowing management, traceability, and auditing, which enhances the security of the remote accesses I offer, without the need to be physically present. I find the functionality of privileged remote sessions very useful, as it allows me to record all actions and use administrative permissions remotely without the physical presence of resources. The traceability, auditing, and recording of sessions for all accesses are aspects that would make me choose BeyondTrust Remote Support again. The reliability it brings to my team is invaluable. I give it a score of 10, showing how much I would recommend it to others.
What do you dislike about the product?
I would change the implementation part, I would like to have direct support from the manufacturer itself.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to segregate users, manage and audit remote access, ensuring security and traceability without the need for physical presence.
Excellent Remote Access Features, But Concerns Over Lifetime License Value
What do you like best about the product?
Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc.
What do you dislike about the product?
This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered.
What problems is the product solving and how is that benefiting you?
It makes providing detailed support very easy. It also allows us to "train" users to solve the minor issues they could learn to deal with themselves.
We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode.
We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user.
We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode.
We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user.
Fast and Efficient Remote Support Experience
What do you like best about the product?
Remote support was quick in their reply and worked to resolve my issue efficiently!
What do you dislike about the product?
There was nothing about BeyondTrust Remote Support that I didn't like. Their support team was great!
What problems is the product solving and how is that benefiting you?
We had an issue with the way we configured our policies. Certain end users were able to elevate admin privileges when we didn't want them to. Remote Support has worked with us to get that resolved before any major issues came about.
Efficient Remote Support with Simple Setup
What do you like best about the product?
I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress.
What do you dislike about the product?
I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option.
What problems is the product solving and how is that benefiting you?
I find BeyondTrust Remote Support solves my technical issues swiftly, providing remote support without lag, reducing stress and length of sessions, and improving efficiency with straightforward setup by the desktop team.
Fast, Secure and Ideal but Needs UI Improvements
What do you like best about the product?
It provides the platform where I can access the remote support without any tension of getting exposed to risk.
What do you dislike about the product?
The interface is kind of outdated and not modern as of todays date.
What problems is the product solving and how is that benefiting you?
I don't need VPN to access the remote system.
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