BeyondTrust
BeyondTrust CorporationReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
311 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A Dependable Tool for IT Teams
What do you like best about the product?
I can do every possible support action using it because it provides me complete visibility. I can transfer files too during sessions.
What do you dislike about the product?
If I do session replays it need times to load.
What problems is the product solving and how is that benefiting you?
I can easily connects with the clients system without need of any VPN access.
Secure and Fast Remote TroubleShooting.
What do you like best about the product?
The screen sharing and control feature is great which works fine and smooth. It works great across different operating system.
What do you dislike about the product?
The customization option are bit limited and if I want to update the software it takes much time.
What problems is the product solving and how is that benefiting you?
I can invite my another technician for help which helps me a lot. It makes sure the privacy of customer is should be protected.
Fast, Secure and Ideal but Needs UI Improvements
What do you like best about the product?
It provides the platform where I can access the remote support without any tension of getting exposed to risk.
What do you dislike about the product?
The interface is kind of outdated and not modern as of todays date.
What problems is the product solving and how is that benefiting you?
I don't need VPN to access the remote system.
My experience with the platform is Great.
What do you like best about the product?
The thing I like best about Beyond Trust is the easy to use and able to remote into a computer very quickly.
What do you dislike about the product?
The downside is that we have to always launch the representative console.
What problems is the product solving and how is that benefiting you?
It is solving quick and easy access to assist end users with their problems.
Reliable and efficient remote support solution
What do you like best about the product?
The most helpful things about BTRS are the ease of set-up and use. It's supported by different OS and multiple engineers can work together in one session. The fact that the sessions are encrypted, audited, logged and more is perfect for our ISO office. The tool itself is reliable and stable.
What do you dislike about the product?
Currently no major issues were experienced. The GUI feels sometimes a bit outdated.
What problems is the product solving and how is that benefiting you?
It solves the need for a solution where our engineers can control and manage devices remotely in (critical) support cases.
Honest opinion on Beyond trust
What do you like best about the product?
What I like best about BeyondTrust Remote Support is how quickly I can connect to a user’s system without them struggling to install or configure anything. It feels secure, smooth, and saves a lot of time when resolving issues.
What do you dislike about the product?
What I dislike about BeyondTrust Remote Support is that the interface can feel a bit outdated and sometimes the connection speed depends heavily on the user’s network. It works well overall but it could be more modern and consistent.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the problem of physically needing to be at a user’s desk or relying on long calls to guide them. It lets me access their system directly, fix issues faster, and reduce downtime. This saves effort for both me and the user while improving overall productivity.
Absolutely love Remote Support
What do you like best about the product?
Extremely easy to use, very versatile, works with pretty much every device or kind of computer, tablet, or phone that we need to support, and very, very reliable
What do you dislike about the product?
Very proprietary and can be difficult to get help with using this product because it's not universally supported
What problems is the product solving and how is that benefiting you?
We have to support faculty staff, and students all around the world, and so having a unified tool that allows us to support our customers anywhere anytime is essential to our operations
Amazing Platform
What do you like best about the product?
As the administrator and user, this is amazing product that does everything that our organization needs. Was easy implementation and has many useful features.
What do you dislike about the product?
What is there to dislike, this is an amazing platform.
What problems is the product solving and how is that benefiting you?
Allow for remote unattended and attend remote support with a secure platform.
BeyondTrust Remote Support beyond Reliable.
What do you like best about the product?
Sessions are fully encrypted (TLS 1.2+), with extensive logging, video capture, and audit trails. Works across Windows, macOS, Linux, iOS, Android, ChromeOS, and even network devices and kiosks. Multiple technicians can join a session (“session sharing” / “shadowing”) to solve complex issues faster.
What do you dislike about the product?
Some users note that the agent/client can be heavy on system resources, especially on older machines.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to quickly and securely assist remote employees. For example, when a manager couldn’t connect to the VPN, I launched a secure session, fixed the issue, and restored access within minutes. It’s helped me resolve problems faster, maintain compliance, and keep users productive from anywhere
Easy screen share and remote control tool via Microsoft teams
What do you like best about the product?
While working with teams outside of the country, the beyond trust remote support via the Microsoft teams platform allowed us to collaborate more effectively as instead of explaining where to find something, they could take control and show me themselves.
What do you dislike about the product?
From my experience of using it within Microsoft teams, I experienced no faults in the system.
What problems is the product solving and how is that benefiting you?
Work from home era, where teams need to be able to support each other while not being in the physical office.
showing 1 - 10