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BeyondTrust
Identity security platform that detects threats and protects all identities, access, and endpoints.
Reviews (340)
R Nandasana
Role-based remote access has transformed how our teams manage and secure thousands of devices
Reviewed on Jun 26, 2026
Review from a verified AWS customer
What is our primary use case?
We started using BeyondTrust Remote Support three years ago, managing all our servers and access through it.
Our main use case for BeyondTrust Remote Support is to grant role-based access control to all of the devices in our organization, where we manage more than 1000 servers, over 5000 devices, and 10,000 laptops, making it difficult to manage everything without BeyondTrust.
With BeyondTrust Remote Support, we created many groups; for example, for the product Splunk, we have between 50 to 100 servers in one group. By organizing our servers into groups such as Splunk, firewall, F5, Kribl, and Dynatrace, we can easily grant access to anyone by selecting the group, which also restricts access for others, ensuring security.
What is most valuable?
BeyondTrust Remote Support helps us by providing strong and secure authentication; previously, we used AnyDesk and TeamViewer for remote access, but BeyondTrust Remote Support is more secure, integrates with identity providers, and has excellent features.
BeyondTrust Remote Support offers the best features including secure remote access, session recording, detailed logs of actions taken, and granular permission control, which are significant capabilities I appreciate.
We are using session recording and detailed logs by forwarding all logs to our SIEM solutions such as Splunk and Dynatrace for audit purposes, triggering alerts for unauthorized logins and activities such as repeated failed access attempts.
BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats.
Since we started using BeyondTrust Remote Support, it improved our overall efficiency and security while being more powerful than past tools such as AnyDesk and TeamViewer.
What needs improvement?
To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle. Additionally, the product is costly for small organizations such as ours, making it challenging for smaller companies to adopt.
Current features seem sufficient for our needs, and I do not have any further improvements to suggest as it manages all details effectively.
For how long have I used the solution?
I have been working in the security field for seven years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is very stable; I have never seen any downtime.
What do I think about the scalability of the solution?
Its scalability is excellent, designed for large organizations; you can add countless servers, laptops, PCs, and more without issue.
How are customer service and support?
Customer support is very good, with quick responses from a highly technical team, so I never encounter any issues.
Which solution did I use previously and why did I switch?
We previously used AnyDesk and TeamViewer.
What was our ROI?
While BeyondTrust Remote Support is pricey for small companies, larger companies find good returns on investment due to its benefits.
We save a lot of time and money with BeyondTrust Remote Support; while we pay a bit more compared to other solutions such as TeamViewer and AnyDesk, it simplifies compliance reporting for remote administrative sessions and helps considerably.
Which other solutions did I evaluate?
We did not evaluate other options before choosing BeyondTrust Remote Support because it is one of the best in the market, so we purchased it directly.
What other advice do I have?
I rate BeyondTrust Remote Support a nine out of ten.
I choose a nine because some advanced configuration options require a bit of training, and customization is needed on the dashboard, as the current UI does not visualize logs as effectively as other products.
BeyondTrust Remote Support is a more secure product, which is why we chose it, and I appreciate this product for its security features.
BeyondTrust Remote Support is completely accurate, with no downtime; if you are inactive for five minutes, your session automatically terminates, and a network interruption also disconnects you, requiring a reconnection and two-factor authentication for login.
I advise others looking into BeyondTrust Remote Support to purchase it if they have a large organization with many IT devices, as it simplifies operations, auditing, compliance, and security.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer2857998
Dedicated remote access has streamlined customer support and has boosted satisfaction significantly
Reviewed on Jun 17, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for BeyondTrust Remote Support is providing end user customer support remotely. A quick, specific example of how I use BeyondTrust Remote Support to support end users is that we use it to provide remote support to end users. The user goes on the portal and initiates the session, and our support team provides the support remotely. Whatever needs to be done on a computer, we do it remotely.
What is most valuable?
The best features that BeyondTrust Remote Support offers include a very quick and easy process to initiate, and it works fine without crashes. It gives you UAC-level access, so you do not have to deal with that. You can always install their jump agent, which will stay always on, which helps when you need to restart the computer multiple times.
BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need. Either you need shell access, GUI access, CMD access, or file-based access to upload files on the computers.
BeyondTrust Remote Support has positively impacted our organization because it resolved our main issue. As an MSP, when we need to provide support to other customers, we use BeyondTrust Remote Support. It resolves our issues, and we use it extensively. Now we can rely on it very much.
A specific outcome related to BeyondTrust Remote Support is that it improved customer satisfaction up to eighty to ninety percent. It also reduced the tools we were using because sometimes we were using Zoom and other tools, trying Teams. So it reduced that as well.
What needs improvement?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive.
Additional improvements needed for BeyondTrust Remote Support include reporting, which would be a good addition, and addressing the slow performance issue. They also need to update their UI.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for five years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is stable.
What do I think about the scalability of the solution?
BeyondTrust Remote Support's scalability is fine and good.
How are customer service and support?
BeyondTrust Remote Support's customer support is also good.
Which solution did I use previously and why did I switch?
I previously used TeamViewer along with CyberArk and some other tools, and we switched to BeyondTrust Remote Support because it has all the capabilities in one, so you do not have to change tools based on your support requirement. This is why we moved there.
What was our ROI?
I have not seen a return on investment for BeyondTrust Remote Support, and I do not have any relevant metrics with us, such as money or time saved or fewer employees needed.
What's my experience with pricing, setup cost, and licensing?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the license, which are high.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options, including TeamViewer and another one, and it was a winner because it can do more. It has everything.
What other advice do I have?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the market. I give this product a review rating of nine.
Justin V.
Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast.
What do you dislike about the product?
The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it.
What problems is the product solving and how is that benefiting you?
It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times.
Robert K.
Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording
Reviewed on Jun 15, 2026
Review provided by G2
What do you like best about the product?
It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access.
What do you dislike about the product?
It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient.
What problems is the product solving and how is that benefiting you?
It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization.
Juan Miguel B.
Solid and intuitive platform, but with room for improvement in automation and analytics
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions.
The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes.
The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes.
What do you dislike about the product?
Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the challenges related to secure remote assistance for users and distributed teams. Before using the platform, support tasks required more coordination time and offered less visibility over the actions taken during interventions. With BeyondTrust, we can establish secure remote connections quickly, manage access privileges, and maintain a detailed record of sessions for auditing and compliance purposes.
This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations.
This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations.
Hospital & Health Care
Above-and-Beyond Support That Gets Issues Resolved Fast
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out.
What do you dislike about the product?
More Immediate Phone in support would be ideal
What problems is the product solving and how is that benefiting you?
Remote support for external clients
AlanChan7
Secure access monitoring has strengthened compliance controls but pricing still needs improvement
Reviewed on May 05, 2026
Review provided by PeerSpot
What is our primary use case?
Compliance and regulations are primary use cases. Customers want to have control for all administrators and mainly want to control user and administrator access across all systems. These are a few main use cases.
How has it helped my organization?
BeyondTrust Remote Support mainly supports us in selling to customers and gives us the chance to become more familiar with the solution.
The pre-recording feature is mainly for customers to identify anything suspicious and gather evidence for user access. This is one of the main advantages we are selling to our customers.
What is most valuable?
Session monitoring is valuable for users to record whatever actions administrators perform within the system. Management can easily understand the working level and ensure that no suspicious activities occur.
Just-in-time access is another feature that lets vendors or outsiders have certain access during a specified period of time. This helps ensure secure access for users who have third-party vendors involved.
BeyondTrust Remote Support can be integrated with ITSM for ticketing creation and SIEM integration as well.
What needs improvement?
Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey.
Feature-wise, BeyondTrust Remote Support is one of the better solutions compared to others because it offers multiple deployment methods. However, the main con is the pricing. My customers have budget constraints, so pricing is a pain point for them.
For how long have I used the solution?
Three years.
What do I think about the stability of the solution?
The proof of concept is quite straightforward and easier to configure. BeyondTrust Remote Support provides a really good guide to follow.
What do I think about the scalability of the solution?
Scaling is expensive, and the requirements of customers who deploy are quite large with significant specifications. Customers must control their own resources to meet the specification requirements of the master server.
How are customer service and support?
During the proof of concept, BeyondTrust Remote Support principal has been helpful when we have issues. They provide advice and knowledge base resources for us to reference.
Which solution did I use previously and why did I switch?
My company is a system integrator that sells solutions to our customers.
How was the initial setup?
The customer prepares the environment for installation. Deployments have been done on Azure and Alibaba Cloud.
Which other solutions did I evaluate?
We work with multiple solutions. One of them is MasterSAM.
What other advice do I have?
I have been selling privileged access management based on my past experience. So far, the solution is quite good and I cannot think of features that would be missing. The overall review rating for this solution is seven out of ten.
Pablo G.
Centralized Access to Client VMs with an Intuitive UI/UX
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I can jump to all aor clients VMs in a centralized way with a very intuitive UI/UX.
What do you dislike about the product?
It can be quite difficult to configure the first time.
What problems is the product solving and how is that benefiting you?
Access all our clients VMs on a centralized interface.
Industrial Automation
Reliable Firewall-Friendly Access, But Hard to Justify the High Cost
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
It works through firewalls without requiring complex VPN setups, which makes it easy to access remote systems reliably across different networks.
What do you dislike about the product?
It’s significantly more expensive than many consumer or mid-market remote support tools.
What problems is the product solving and how is that benefiting you?
A lot of remote access tools are insecure. They often require open firewall ports or end up exposing plain-text passwords to technicians, which creates a huge attack surface for hackers.
Chris G.
Consistent Remote Support solution but upgrades could be challenging
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
The remote support app worked well and provided a consistent experience to both end user and the technician
What do you dislike about the product?
There was a time of increased security vulnerabilities and challenges to upgrade which were a risk
What problems is the product solving and how is that benefiting you?
We needed to support a variety of workstations both managed and unmanaged by our organization