Asana
AsanaExternal reviews
10,020 reviews
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Customer support is unmatched
What do you like best about the product?
The training resources and ease of use in learning how to build workflows. The customer support with regard to training resources is unmatched in my experience.
What do you dislike about the product?
I don't have anything I would say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
Improved communication and collaboration across our facility.
It covers most of the scenarios of project managments
What do you like best about the product?
Custom fields (paid version) are helpful to tailor for customized projects.
What do you dislike about the product?
In Asana, each task can only be assigned to a single person. This makes sense most of the time, but sometimes a multi-assignee feature might be helpful.
What problems is the product solving and how is that benefiting you?
We can use Asana to calculate the time of each task for workload optimizaiton.
Disturbing Business Practices
What do you like best about the product?
Their Customer Support reponds within 24 hours.
What do you dislike about the product?
I was an Asana User for 3 years utilizing about 20 seats. We recently switched to HubSpot beacuase it met our particular use case. I kept Asana, but reduced the number of seats for about 6 months. When I finally went to cancel my account, I erroneously upgraded instead of cancelled. I instantly contacted customer support and explained the error. They refused to refund the erroneous charge (it had been only 24 hours).
From Asana:
I understand how important this matter is to you. However, as per our subscriber agreement, our team has confirmed that we are currently unable to process your refund request. For more details, please review our subscriber agreement for information on our refund policy.
I realize this may not be the outcome you were hoping for, but I am here to assist you in any other way possible. If you have any other concerns or questions, please let me know, and I'll do my best to help.
Mind you - this was over a $32.90 charge. It will not impact my business of course, but after 3 years and thousands of dollars in subscription fees - Iwould exepct their customer service team to do better. Values matter in 2024, and unfortnately I got a bitter taste of Asana's values.
From Asana:
I understand how important this matter is to you. However, as per our subscriber agreement, our team has confirmed that we are currently unable to process your refund request. For more details, please review our subscriber agreement for information on our refund policy.
I realize this may not be the outcome you were hoping for, but I am here to assist you in any other way possible. If you have any other concerns or questions, please let me know, and I'll do my best to help.
Mind you - this was over a $32.90 charge. It will not impact my business of course, but after 3 years and thousands of dollars in subscription fees - Iwould exepct their customer service team to do better. Values matter in 2024, and unfortnately I got a bitter taste of Asana's values.
What problems is the product solving and how is that benefiting you?
Asana did not solve a problem for me.
Crucial project management for our remote-only business
What do you like best about the product?
Asana has exceptional features for creating and organizing tasks, projects, and teams. Powerful, super flexible, easy to learn, easy to use. Our workforce is exclusively remote and Asana serves as the backbone of our collaboration and project management efforts. Customer support has been very responsive. We are all in Asana all day every day. We even integrate Asana with our business intelligence platform to provide company-level visibility on project status on our scorecards.
What do you dislike about the product?
Asana is not cheap, but we were able to use the free version for years before leveling up in the paid tiers. Considering switching to Asana Enterprise.
What problems is the product solving and how is that benefiting you?
Remote task and project management and collaboration. Essential to our business.
Robust and Intuitive
What do you like best about the product?
Asana is robust in its capabilities, I can operate virtually all aspects of my projects and have accountability
What do you dislike about the product?
Its not so much a dislike but time required to become proficient. Any platform that is worth its salt requires a focused approach
What problems is the product solving and how is that benefiting you?
Keeping projects and materials flowing with a clear line of site on who is responsible for what
best project management for designers
What do you like best about the product?
Love the different ways that you can configure your projects so you can see the progress in different ways. I also like the customization
What do you dislike about the product?
I would like this one to be a desktop app instead of a online app, also I would like to PDF some files to show to my coworkers
What problems is the product solving and how is that benefiting you?
keep me accountable for all of my tasks and project progress.
Asana is a great workflow management system/ software.
What do you like best about the product?
Asana is easy to use and user-friendly. It is a great software to manage tasks within the organization.
What do you dislike about the product?
Sometimes, it is not easy to navigate in Asana.
What problems is the product solving and how is that benefiting you?
Asana helps solve the workflow and keep track of different tasks.
Asana, even I can do it...
What do you like best about the product?
I am the biggest overthinker of my crew. I like to complicate the easiest of tasks... Asana helps me to make it as complicated as i'd like, or keep in very simple when i need to. The online classes and especially the live ones are super helpful in finding new tools to use and better ways to organize my brain. It is all very appreciated!
What do you dislike about the product?
My only complaint is that there is so much to learn! But also simple enough to get started and tweak it as I go and learn more.
What problems is the product solving and how is that benefiting you?
Asana helps me to organize multiple product orders from multiple intakes and multiple processes to complete said orders.
good for basics, but severely lacking in engineering/production environment
What do you like best about the product?
Task management for the whole team. Allows us to add notes and track task status.
What do you dislike about the product?
This used to work for us, until we started exploding with work and now this is a pain in the ass to keep up to date.
I have 21 active projects, and over 4600 open tasks for my team. Our Mechanical engineering collegues have even more. We end up with duplicate tasks for the same piece of equipment.
If a project gets delayed, there is no easy way to adjust all the dates, so now I have to go in and manually fix hundreds of tasks.
We had a meeting with Asana reps and they basically said "this tool isnt built for this, sorry." When we asked if they could help us fix things to be more "Asana-friendly" they said "no" and recommended we look for a third-party integrator.
All of the little nit-picky things we hate are hated by many others across the world. The forums have multiple people asking for the same thing and Asana says "no thanks, we dont think thats important".
I have 21 active projects, and over 4600 open tasks for my team. Our Mechanical engineering collegues have even more. We end up with duplicate tasks for the same piece of equipment.
If a project gets delayed, there is no easy way to adjust all the dates, so now I have to go in and manually fix hundreds of tasks.
We had a meeting with Asana reps and they basically said "this tool isnt built for this, sorry." When we asked if they could help us fix things to be more "Asana-friendly" they said "no" and recommended we look for a third-party integrator.
All of the little nit-picky things we hate are hated by many others across the world. The forums have multiple people asking for the same thing and Asana says "no thanks, we dont think thats important".
What problems is the product solving and how is that benefiting you?
tracking tasks that need to be worked on
Great for organizing chaos
What do you like best about the product?
This app makes it easy to clarify who is responsible for completing a task, reducing confusion and increasing accountability with my team. I especially love the multi-homing feature when it comes to organizing tasks: it allows me to manage work that needs to pass through different approval processes or workflows without having to duplicate tasks or lose track of conversations related to them.
What do you dislike about the product?
It can be a bit of a steep learning curve, and it would be helpful if there was a bit more granular control over permissions and sharing when it comes to approvals.
What problems is the product solving and how is that benefiting you?
Centralizing task lists, especially for interdepartmental collaborations, have been made easier through Asana.
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