Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Best way to keep our team connected.
What do you like best about the product?
Not overly complicated, but not short on features. User-friendly layout.
What do you dislike about the product?
I really haven't found a downside. Whether I'm hosting or simply joining in, my experience has always been positive. But I've also taken the time to watch tutorials and/or look at the Help/FAQs sections. Some things that my co-workers have complained about were easy fixes because it was user error, nothing on Zoom's end :)
What problems is the product solving and how is that benefiting you?
Zoom allows me to connect with my team and clients, no matter where we all are. I can screen share to present pitches or walk through processes. That in turn gives me the flexibility to work where it best suits me. And now all my coworkers (and some clients) have "met" my cat since he loves to jump in frame and be the star of the show.
It's the standard...
What do you like best about the product?
User-friendly platform. Zoom's simplicity is what makes it the gold standard. The opportunity to easily share files and links via chat and the clarity of recordings is what I appreciate.
What do you dislike about the product?
Nothing that Zoom can change. Only some organizations choose not to use it or are blocked from using it which makes it difficult to continue with the product but that is a small number of interactions.
What problems is the product solving and how is that benefiting you?
Nothing that I have experienced in my organization but I will share those if they ever do come up. I am more productive using Zoom and enjoy the platform and business performance is easier due to the platform.
When it works it’s great
What do you like best about the product?
Better layout than teams. Easy to navigate
What do you dislike about the product?
Don't like that it's difficult to get the share screen option set up properly. It's difficult to switch back and fourth between screen and meeting
What problems is the product solving and how is that benefiting you?
Communication between teams is better. Really beneficial as clients use zoom and we can tie those into client meetings via google calendar.
Reliable Virtual Meetings and Workshops
What do you like best about the product?
It just works. Previous virtual meetings using another platform were unreliable. Every meeting began with ten minutes just trying to get the technology to work. Playing videos was glitchy if it worked at all. I've hosted several meetings with Zoom and it never fails to deliver a reliable and simple experience.
What do you dislike about the product?
Some of the configuration options could be easier to use and find. But the product is constantly being updated and improved, so I expect some of the design issues will be corrected.
What problems is the product solving and how is that benefiting you?
I use it for all virtual meetings, book club meetings, and seminars. By plugging Zoom into my Google calendar, setting up a meeting is effortless, as well as sending out invites to participants.
I love using Zoom!
What do you like best about the product?
I like being able to jump on a call with anyone and be able to share my screen and collaborate effectively.
What do you dislike about the product?
I really don't dislike anything about the zoom experience. I think it's perfect for my needs.
What problems is the product solving and how is that benefiting you?
I'm able to collaborate with my colleagues even though they are hundreds of miles away from me. Zoom makes me feel like I'm sitting at their desk and collaborating personally with them.
Zoom is the best platform for business call hosting.
What do you like best about the product?
Zoom is incredibly easy to use and is extremely high quality. The audio and video come through more clearly than on any other platform I've used. The integrations are phenomenal as well.
What do you dislike about the product?
The only downside I have with Zoom is when you host a meeting, then need to start another, it closes out the current (or formal) meeting, even if you promoted another use as the host.
What problems is the product solving and how is that benefiting you?
Global communication. It makes communicating with anyone anywhere incredibly simple. I use Zoom for all communication for all of my businesses.
Makes working remotely SO much easier!
What do you like best about the product?
The most helpful thing about Zoom is being able to SEE your colleagues when you are working remotely. This has been a huge plus for our business. Zoom is integral for communication.
What do you dislike about the product?
If you are not a subscriber, your time is cut shorter and there is an annoying reminder at the top during your zoom call that makes people anxious during the call!
What problems is the product solving and how is that benefiting you?
Putting a face to colleagues who work remotely is super helpful. We continue to navigate the remote working process and Zoom is very helpful in that.
Best in class
What do you like best about the product?
This is an intuitive and customizable interface. I am constantly finding more areas in which I can utilize zoom and many settings in which it is useful. I appreciate that it can be used with multiple platforms and is widely accepted and familiar to consumers.
What do you dislike about the product?
Zoom would be easier to use for the less computer savvy customer if a download was not required. Some customers can click a meeting link in an email but can't or won't download software.
What problems is the product solving and how is that benefiting you?
Zoom helps me provide HIPPA-compliant and secure meetings for all areas of my business. I can include many participants and can invite them quickly using email. It is easy to connect quickly.
Dependable and High Quality Experience
What do you like best about the product?
It always works quickly and there are never any video poor quality issues. I have come to depend on Zoom and trust it. It's my "go-to" solution for conferencing.
What do you dislike about the product?
It would be great if Zoom was entirely speech enabled. Every Zoom is productive and meaningful. I can't imagine it being any better. I can't think of how it could be improved.
What problems is the product solving and how is that benefiting you?
It brings my clients and colleagues together. The optional virtual backgrounds act as a window to a stranger's personality. My business performance has increased.
The only tool I need now for meetings with my clients. It is always improving with the new updates!
What do you like best about the product?
The best thing is they are always updating any bugs and the features to have a smooth experience while having a meeting with clients or even loved ones!
What do you dislike about the product?
Although there are no downsides, I would really ask if they can solve the lag (I know sometimes it isn't zooms fault), but at times it lags!
What problems is the product solving and how is that benefiting you?
Updating to accommodate all types of devices and internet connections from all around the world
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