Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Fernando G.
Dynamic Zoom Interviews with Helpful Scheduling and Responsive Support
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Candidates really enjoy the dynamic, engaging feel of Zoom during interviews and virtual events. The support team is always very nice and responsive whenever issues come up. The new scheduler tool has also been extremely helpful for coordinating interviews and keeping everything organized.
What do you dislike about the product?
The scheduling workflow requires too many clicks for common tasks like rescheduling or setting up recurring meetings. There’s also limited ability to customize the booking pages. I’d like more customization options for email templates as well, including HTML support and company branding.
What problems is the product solving and how is that benefiting you?
Reliable video conferencing for global teams across different time zones, improving productivity by keeping conversations, meetings, and documents together in one workspace.
Cory S.
Reliable Meetings, but Pricing and License Flexibility Need Improvement
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace is reliable and easy for everyone to join. The video/audio quality, screen sharing, recordings, transcripts, breakout rooms, chat, phone, and AI summaries make meetings and collaboration much easier
What do you dislike about the product?
The biggest downside is cost and license flexibility. It can be difficult to easily cancel, reduce, or downgrade licenses, which makes spend harder to manage. I’d like more transparent pricing and simpler self-service license management
What problems is the product solving and how is that benefiting you?
Nothing, its a necessary thing, but we use others as well that are better
Sachin K.
User-Friendly for Interviews and Easy to Join
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
It is more user friendly and many persons can join even good for using for interviews
What do you dislike about the product?
I think the main problem with this is its less secure , more on the open ended like anyone can join it if he has the access
What problems is the product solving and how is that benefiting you?
Maximum no. Of preson can join. The zoom call and due to which it has more viable to use
Raisa F.
All-in-One Communication Hub with Crisp, Reliable Video Quality
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace brings all our communication tools—video meetings, Team Chat, AI Companion, and Whiteboards—into a single, reliable hub. The video quality remains crisp even on lower bandwidth, making remote collaboration smooth and effortless
What do you dislike about the product?
Frequent app updates can sometimes reset preferred audio/video settings or interrupt meetings. Additionally, managing notification preferences across Team Chat and meetings requires extra tweaking to avoid alert fatigue during busy workdays
What problems is the product solving and how is that benefiting you?
Managing separate tools for video calls, team chat, whiteboarding, and scheduling created unnecessary friction. It fragmented communication and caused context to get lost across our hybrid teams.
William Munda L.
Easy, Reliable Meetings with Clear Audio/Video and Seamless Screen Sharing
Reviewed on Jul 29, 2026
Review provided by G2
What do you like best about the product?
I love how easy it is to launch a quick meeting and share my screen. The video and audio quality are consistently clear, and the chat feature makes it seamless to collaborate with remote teammates during calls.
What do you dislike about the product?
The application requires frequent updates, which can sometimes cause a minor delay right before a meeting starts. The interface has also become a bit cluttered with too many new features.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve the challenge of keeping a dispersed, remote team connected by offering a reliable platform for virtual meetings. It reduces communication gaps with smooth screen sharing, so we can review documents together and collaborate on projects in real time. As a result, we save a significant amount of time and keep operations running smoothly, without needing to travel.