Deployed on AWS
    Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
    4.6

    Overview

    Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/ 

    Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .

    For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.

    Highlights

    • Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
    • Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
    • Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.

    Details

    Delivery method

    Deployed on AWS
    New

    Introducing multi-product solutions

    You can now purchase comprehensive solutions tailored to use cases and industries.

    Multi-product solutions

    Features and programs

    Buyer guide

    Gain valuable insights from real users who purchased this product, powered by PeerSpot.
    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Zoom Workplace Business Plus
    Up to 100 users
    $53,440.00

    Vendor refund policy

    If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support  Zoom Community - https://community.zoom.com/ 

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly
    By Zoom Communications, Inc.
    By RingCentral

    Accolades

     Info
    Top
    25
    In Collaboration & Productivity
    Top
    25
    In Contact Center
    Top
    50
    In Project Management

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    0 reviews
    Insufficient data
    Insufficient data
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Communication Platform
    Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
    AI Collaboration
    AI-powered companion providing intelligent assistance and workflow optimization across communication tools
    Contact Center Technology
    Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
    Workflow Integration
    Seamless integration with third-party applications and single administrative management portal
    Multi-Modal Communication
    Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
    Cloud Communication Platform
    AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
    Omnichannel Contact Center
    Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
    Communication Integration
    Seamless integration capabilities with multiple business productivity platforms and tools
    AI-Enhanced Communication Tools
    Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
    High Availability Infrastructure
    Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
    Collaboration Translation
    Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
    Mobile Workflow Platform
    Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
    Custom Workplace Configuration
    Configurable workplace environment with role-based access and customizable tool provisioning
    Database Management
    Native database platform enabling custom business application development and workflow automation without coding requirements
    Cross-Platform Integration
    Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.6
    10064 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    59%
    35%
    5%
    1%
    0%
    3 AWS reviews
    |
    10061 external reviews
    External reviews are from G2  and PeerSpot .
    Nikhil K.

    Effortless Global Meetings with Perfect Performance

    Reviewed on Jan 17, 2026
    Review provided by G2
    What do you like best about the product?
    I like Zoom Workplace because it's the best for video calls with someone in another state or country and it saves time with just one click. I appreciate the automating of recording and scheduling meetings. The recording feature is really helpful if someone misses a meeting and it's beneficial to check the video recording in the future. The initial setup is easy too.
    What do you dislike about the product?
    nothing for dislike in this from my side
    What problems is the product solving and how is that benefiting you?
    I find Zoom Workplace best for video calls worldwide. It's a time-saver, automates recording and scheduling meetings, and allows us to review missed meetings through recordings.
    Jay V.

    Reliable All-in-One Meetings, Chat & Collaboration That Stays Simple

    Reviewed on Jan 17, 2026
    Review provided by G2
    What do you like best about the product?
    What i like most about Zoom Workspace is how it brings meetings, chat and collaboration into a single flow without feeling complicated.In my day to day work, I mostly use it for quick sync calls, client discussions, and internal reviews and reliability has been consistent even when participants join from different networks or devices.Meetings start quickly , and i rarely have to troubleshoot audio or video which matters a lot during back to back calls. I have also started using zoom's team chat and meeting summaries more as part of my regular workflow.Being able to continue a conversation after a meeting ,share recordings and revisit key points in one place saves time and reduces follow up emails.Features like screen sharing and annotations are simple but effective ,especially when walking through designs or explaining technical flows to non technical teammates.
    What do you dislike about the product?
    One thing i dislike about Zoom Workspace is that as more features have been added,the interface can sometimes feel a bit crowded. When i am just joining a quick meeting,I don't always need to chat.mail,calendar and other tools at the same time and it can take a moment to navigate to exactly what i need.Another drawback i have noticed is notification overload,especially when using team chat alongside meetings.If notifications are not carefully configured it is easy to get distracted during focus time .I have had to spend time adjusting settings to keep it manageable.
    Occasionally meeting quality can also depend heavily on network conditions.While Zoom is generally reliable,video quality can drop during unstable connections which affects discussions in longer or more detailed meetings.Overall zoom workspace works well but it does require some setup and discipline to avoid unnecessary noise and keep the experience streamlined.
    What problems is the product solving and how is that benefiting you?
    Zoom workplace solves the problem of fragmented communication across meetings,chat and follow ups.Before using it regularly,video calls,messages and shared updates were spread across different tools which made it harder to keep context .Witch zoom workspace.meeting ,recording ,chat conversations,and summaries stay connected so it is easier to continue work after a call ends.In my day to day work this reduces unnecessary meetings and long email threads.If someone misses a meeting they can quickly catch up using recordings or summaries instead of asking for full recap.Real time features like screen sharing and collaboration tools help teams align faster,especially in remote or hybrid setups
    The biggest benefits for me is continuity.Zoom workspace helps turn meetings into actionable conversations rather than isolated events,which improves clarity ,saves time and keeps everyone aligned.
    Edward H.

    Efficient Meetings with Superior Breakout Rooms

    Reviewed on Jan 17, 2026
    Review provided by G2
    What do you like best about the product?
    I use Zoom Workplace mostly for breakout rooms, and this feature is better on this platform than other competitors. It's easy to collaborate, and we can annotate, react, and share screens easily. The initial setup of Zoom Workplace was very easy.
    What do you dislike about the product?
    It's slow to start a generic meeting on the spot. I wish there was a 'start meeting now' feature.
    What problems is the product solving and how is that benefiting you?
    I use Zoom Workplace for breakout rooms as they are better than competitors. It's easy to collaborate with annotations, reactions, and screen sharing.
    Michelle R.

    Fun meeting backgrounds and easy customization

    Reviewed on Jan 16, 2026
    Review provided by G2
    What do you like best about the product?
    I like choosing the backgrounds for my meeting
    What do you dislike about the product?
    Sometimes, the app will not load correctly or not good backgrounds offered
    What problems is the product solving and how is that benefiting you?
    Connecting to co-workers and others more easily
    DIVYESH H.

    Reliable platform for meetings and remote collaboration

    Reviewed on Jan 16, 2026
    Review provided by G2
    What do you like best about the product?
    Zoom Workplace is dependable and simple to use. Even with a large number of participants, the audio and video quality is constant. Screen sharing, chat, and calendar integration are examples of features that function well and need little setup.
    What do you dislike about the product?
    The software occasionally seems heavy and consumes more system resources than anticipated. For smaller teams, the majority of advanced functionality and AI technologies are restricted to expensive programs.
    What problems is the product solving and how is that benefiting you?
    Zoom Workplace resolves problems with distant cooperation and communication. It facilitates the management of team conversations, meetings, and classes from any location. This enhances teamwork, cuts down on travel, and saves time.
    View all reviews