Sold by: Zoom Communications, Inc.Â
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/Â
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/Â ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Collaboration & Productivity
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25
In Contact Center
Top
50
In Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
4.5
1 ratings
1 AWS reviews
|
10059 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Amit Singh B.
Effortless Meetings and Collaboration with Zoom Workplace
Reviewed on Nov 08, 2025
Review provided by G2
What do you like best about the product?
I have been using Zoom Workplace for a couple of years. It is an easy and effective way to manage calls and work tasks. Connecting with people and scheduling meetings is simple. The recent updates have made it even more useful.
What do you dislike about the product?
Overall, most aspects are good. However, having an AI-driven feature for automatically generating meeting minutes would be very helpful, as it could improve our workflow and save us time.
What problems is the product solving and how is that benefiting you?
Previously, we relied on another product, but with Zoom, we have never encountered any connection issues. It allows us to schedule meetings with a larger number of participants, and sharing screens or documents during calls is straightforward and convenient.
Magnus J.
All-in-One Collaboration Platform That Boosts Team Productivity
Reviewed on Nov 08, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace brings together all the essential tools teams require to collaborate effectively, no matter where they are, within one unified platform. It merges high-definition video conferencing with collaborative workspaces, allowing users to share files, manage tasks, and communicate both in real time and asynchronously. By integrating these features, it removes the hassle of switching between different applications, resulting in a smooth experience that supports both impromptu meetings and ongoing projects.
What do you dislike about the product?
The platform streamlines coordination by offering intelligent meeting scheduling, flexible breakout rooms, and automatic generation of minutes and summaries. In addition, its user-friendly interface and seamless integration with widely used business tools enable centralized communication and help minimize time spent on administrative work. This leads to teams that are more agile and focused on achieving their goals.
What problems is the product solving and how is that benefiting you?
Zoom Workplace goes beyond traditional videoconferencing, evolving into a comprehensive ecosystem that encourages new approaches to work. By promoting equal participation among both in-person and remote team members, it helps build a collaborative culture and offers valuable data to improve workflows. In doing so, it not only meets current demands but also helps create a more adaptable and forward-thinking organization, ready to face future challenges.
Olav K.
Seamless Collaboration Anywhere with Zoom Workplace
Reviewed on Nov 08, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace eliminates the barriers of distance by uniting all the essential tools a team requires for collaboration within one virtual environment. It offers high-quality video calls alongside persistent breakout rooms, allowing team members to share files, organize tasks, and discuss ideas in real time. The experience feels like having a continuous workspace that is accessible from any device, enabling everyone to participate seamlessly, whether they are in the office, at home, or traveling.
What do you dislike about the product?
The platform brings together the team's calendar, meeting management, and project tracking all in one convenient location. Scheduling sessions is effortless, requiring just a single click, and sharing screens or documents happens smoothly. Automatic reminders for pending tasks help keep everyone on track. Additionally, tools such as breakout rooms for group discussions and a collaborative whiteboard contribute to making meetings more dynamic and productive, eliminating unnecessary time spent on preparation.
What problems is the product solving and how is that benefiting you?
Zoom Workplace guarantees that everyone, no matter where they are, enjoys equal opportunities to participate. Remote participants can be seen and heard clearly, join in conversations, and share their ideas on collaborative whiteboards just as if they were in the same room. This enhances communication, builds trust, and fosters a sense of belonging, ultimately helping teams become more unified and effective, regardless of where members are located.
Liv A.
Seamless Remote Collaboration, All in One Place
Reviewed on Nov 08, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace truly streamlines remote collaboration, making it feel as though everyone is working together in the same space. It brings together high-quality video calls, group chats, file sharing, and collaborative whiteboards within a single platform. This integration allows you to move seamlessly from a casual conversation to a formal meeting simply by shifting the topic. It’s almost like having your office accessible at any moment, minus the hassle of commuting.
What do you dislike about the product?
The platform makes complicated tasks much easier by automatically scheduling meetings according to everyone's availability, storing shared files in well-organized folders, and enabling teams to break out into separate rooms to work simultaneously without losing track of progress. It also creates summaries of each meeting and assigns to-do lists, ensuring that no one gets overwhelmed by emails and messages.
What problems is the product solving and how is that benefiting you?
Zoom Workplace creates a balanced experience for both in-office and remote participants. With features such as the grid-based video gallery and virtual whiteboards that allow everyone to write at the same time, those joining from home feel just as involved as those physically present. This setup encourages the free exchange of ideas and ensures that decisions are made with input from everyone, no matter where they are located.
Daniel A.
Revolutionizing Team Collaboration with Seamless Virtual Workspaces
Reviewed on Nov 08, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace goes beyond standard video calls by offering virtual spaces that foster organic collaboration. Picture stepping into a persistent "project room" where you encounter colleagues in conversation, as well as open project documents, assigned tasks, and whiteboards filled with recent ideas—all accessible without the need to switch tabs. This contextual setup removes the frustration of "meetings for the sake of meeting" and enables a smooth workflow, allowing discussions to effortlessly turn into action. As a result, creative momentum is sustained, even when team members are working across different time zones.
What do you dislike about the product?
The true strength of the platform is in its seamless ability to adapt to various work styles without being intrusive. When brainstorming, the collaborative whiteboards make it easy to capture ideas as they happen in real time. For executive meetings, integrated data visualizations are available, while for focused work, you can set up "virtual islands" that let teams dive into deep work without distractions. This understated yet potent flexibility ensures the technology never imposes a rigid workflow, but instead shapes itself to fit the natural ways people collaborate.
What problems is the product solving and how is that benefiting you?
Zoom Workplace turns the challenge of geographically dispersed teams into a chance to reimagine how innovation happens. By fostering an environment where every interaction, whether it’s a brief message or a formal meeting, is both contextualized and retained, the platform creates an "organizational memory" that goes beyond physical boundaries. This approach helps new team members integrate more quickly, makes it easier to share tacit knowledge, and ensures that key decisions reflect a range of perspectives. What was once a logistical hurdle now becomes a driving force for a more inclusive and adaptable organizational culture.