Sold by: Zoom Communications, Inc.Â
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.7
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/Â
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/Â ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/Â
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Collaboration & Productivity
Top
25
In Contact Center
Top
50
In Project Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
reviewer2785665
Seamless video meetings have increased collaboration and support smooth hybrid work
Reviewed on Dec 10, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for Zoom Workplace Business is internal meetings and client meetings. A typical example of how I use Zoom Workplace Business for these meetings is that we agree that a meeting needs to happen, send a calendar invite and attach a Zoom Workplace Business invite link to the calendar invite, and then join the meeting. We oftentimes screen share or record the meeting.
What is most valuable?
The best features Zoom Workplace Business offers are screen share and recording capabilities. I find it nice that it is integrated with Outlook and the other features of Zoom Workplace Business are particularly valuable and useful for my work.
Zoom Workplace Business positively impacts my organization by making meetings really smooth, quick, and easy. It just works. Meetings become smoother and quicker because all of the benefits that I get from meeting with my colleagues in a seamless way apply here. This has definitely increased collaboration and increased the cadence of touch points with various people.
I would continue with my review, as I find value in the platform.
What needs improvement?
The quality of transcription in Zoom Workplace Business could improve. I wish the quality of the transcription was better.
I would describe the user interface and overall user experience with Zoom Workplace Business as quite good, though sometimes it is a bit of a struggle to find certain settings and features in the share sound area. Otherwise, it is quite intuitive.
For how long have I used the solution?
I have been using Zoom Workplace Business for about five years.
What do I think about the stability of the solution?
I find the reliability and uptime of Zoom Workplace Business to be good, with no outages or disruptions except when there are broader macro level outages.
Which solution did I use previously and why did I switch?
We did not use any solution beforehand before using Zoom Workplace Business.
How was the initial setup?
It was seamless for my team to adopt Zoom Workplace Business.
What was our ROI?
I have not seen a return on investment with Zoom Workplace Business, and I cannot share any relevant metrics, but I have a general impression of it.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that we have an enterprise agreement, which is more expensive than we would prefer, but feels reasonable.
Which other solutions did I evaluate?
I did not evaluate any other options before choosing Zoom Workplace Business.
What other advice do I have?
On a scale of 1 to 10, I would rate Zoom Workplace Business an eight because it is very good but not perfect.
Zoom Workplace Business is deployed in my organization in a hybrid cloud model. It supports remote and hybrid work models in my organization as it is vital. We seamlessly integrate with Slack in addition to Outlook, and there were no integration challenges. I would recommend any business to use Zoom Workplace Business because it just works. My overall review rating for Zoom Workplace Business is 8 out of 10.
sama S.
Widely Used Platform That Connects Everyone
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
I love that it is a platform that almost everyone uses
What do you dislike about the product?
Sometimes I have issues with the app and it only works through desktop or browser
What problems is the product solving and how is that benefiting you?
I am able to meet with the client face to face and get a better feel for the meeting
Krishna M.
Effective Client Communication, Needs Better Connectivity
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
I like how Zoom Workplace offers ease of usage and is very effective for my job profile. It lets me connect to my clientele from anywhere at any time, which is great for supporting them in any way that's helpful. The connectivity helps in better resolution of errors and bugs faced by my clients.
What do you dislike about the product?
Sometimes the connection is lagging, and it should be better on low data.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for connecting with clients daily, providing better connectivity and error resolution. It's easy to use, effective for my job, and lets me support clients anywhere, anytime.
Lalita Y.
Outstanding AI Collaboration Platform with Advanced Features
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
It is one of the best AI powered collaboration platform. We are using it for troubleshooting purposes in our client environment. It has advanced features like screen recording, live captions, breakout rooms. User interface is very user friendly.
What do you dislike about the product?
in general no that much cons. Sometimes the android app lags thats it.
What problems is the product solving and how is that benefiting you?
Once meeting is done we need to send MOMs. Zoom workplace has AI feature which can summarize the meeting which we can use to make the MOMs easily. Along with it screen recoding, screen sharing are good features for troubleshooting call.
Information Technology and Services
Outstanding Collaboration Platform with Powerful AI Meeting Tools
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
One of the best and leading meeting platform allowing the users to collaborate, connect and meet with remote team and clientele.
It's a unified platform allowing the users to communicate via video, chat, conduct meetings, collaboration tools like doc sharing and whiteboard features etc.
The paid plan comes with fantasying AI features that can auto summarize and write meeting minutes that can be really beneficial for business meetings.
It's quite user friendly and easy to initiate. Setting up your account literally may not require any technical knowledge if you an email address. There is now limitation on the per day usage. In case of free user subscription your call limited to 40 mins but you can reinitiate the call.
It's a unified platform allowing the users to communicate via video, chat, conduct meetings, collaboration tools like doc sharing and whiteboard features etc.
The paid plan comes with fantasying AI features that can auto summarize and write meeting minutes that can be really beneficial for business meetings.
It's quite user friendly and easy to initiate. Setting up your account literally may not require any technical knowledge if you an email address. There is now limitation on the per day usage. In case of free user subscription your call limited to 40 mins but you can reinitiate the call.
What do you dislike about the product?
Requires good internet bandwidth which can be little challenging if you are belong to those areas with poor network connectivity.
What problems is the product solving and how is that benefiting you?
It solve biggest challenge of collaboration with remote teams or meeting clients. It becomes a synonym of virtual meetings in a business world as it allows everyone to connect remotely avoiding travel time or geographical differences.