Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
4.5
1 ratings
1 AWS reviews
|
10053 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Janice D.
Everything is seamless tech-wise
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
I like that zoom links with microsoft outlook. When I create a meeting, outlook automatically opens a calendar invite.
What do you dislike about the product?
There isn't a tutorial about how to use AI with zoom as far as I can see.
What problems is the product solving and how is that benefiting you?
It's solving transcribing the meeting. It benefits me so that I don't have to worry about taking notes while I meet with people.
Patrick L.
Zoom for video conferencing is a great tool
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
The break out rooms are my favorite aspect of Zoom
What do you dislike about the product?
I like zoom and do not have anything bad to say at this time
What problems is the product solving and how is that benefiting you?
Video conferencing with our clients/customers with security in place
Citra R.
G2 for VA
Reviewed on Jun 30, 2025
Review provided by G2
What do you like best about the product?
What I like best about Zoom Workplace is how everything is integrated in one place. From video meetings and chat to whiteboards, email, and calendar — it keeps my work organized and easy to manage. The AI Companion is especially helpful, saving time with meeting summaries and smart suggestions. It’s a reliable, all-in-one tool that helps me stay productive and connected with my team, whether I’m working remotely or on the go.
What do you dislike about the product?
While Zoom Workplace is powerful and convenient, it can feel overwhelming at first — especially with so many integrated features. The interface takes some time to get used to, and setting up AI tools or managing settings can be a bit technical for new users. Occasionally, notifications and alerts feel a bit too frequent, which can interrupt focus. That said, once you get familiar with the platform, it becomes much easier to navigate and customize.
What problems is the product solving and how is that benefiting you?
Instead of juggling different apps for meetings, messages, calendars, and docs — everything’s finally in one place. The AI meeting summaries are a lifesaver (no more scrambling for notes!), and it keeps my workflow super smooth.
It’s helped me stay focused, save time, and work smarter.
It’s helped me stay focused, save time, and work smarter.
Information Technology and Services
Affordable Solution for Team Meetings
Reviewed on Jun 28, 2025
Review provided by G2
What do you like best about the product?
It is easy to use, It can be easily implemented, It has good customer support, Can be used daily, Lots of additional features like games in breakout rooms, can be integrated to other apps easily.
What do you dislike about the product?
The Zoom ai transcription feature needs to be improved, it should have more accurate features.
What problems is the product solving and how is that benefiting you?
Zoom workplace is solving our day to day meeting needs virtually, it is of great help for us, since we can manage everything remotely.
Shweta G.
More Than Meetings: Your All-in-One Collaboration Hub”
Reviewed on Jun 28, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace is Zoom’s integrated platform that combines video conferencing with powerful collaboration tools such as team chat, calendar, whiteboarding, email, and productivity apps — all in one interface.
What do you dislike about the product?
Is this slow app while i m using another app
What problems is the product solving and how is that benefiting you?
To secure a video call