Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.7
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Communication Platform
Unified communication solution integrating video meetings, team chat, phone, and whiteboard collaboration
AI Collaboration
AI-powered companion providing intelligent assistance and workflow optimization across communication tools
Contact Center Technology
Advanced customer interaction platform with conversational AI chatbot and intelligent routing capabilities
Workflow Integration
Seamless integration with third-party applications and single administrative management portal
Multi-Modal Communication
Support for diverse communication modes including video, audio, text, and collaborative whiteboarding
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Collaboration Translation
Real-time auto-translation functionality embedded across messaging, documents, and meetings for multilingual communication
Mobile Workflow Platform
Comprehensive mobile-first design supporting digitized work processes for both office and deskless teams
Custom Workplace Configuration
Configurable workplace environment with role-based access and customizable tool provisioning
Database Management
Native database platform enabling custom business application development and workflow automation without coding requirements
Cross-Platform Integration
Consolidated work platform integrating multiple productivity tools including messenger, documents, calendar, meetings, and email into single application
Standard contract
No
No
Customer reviews
Information Services
AI-Powered Meeting Summaries and Seamless Collaboration
Reviewed on Dec 28, 2025
Review provided by G2
What do you like best about the product?
Its AI Companion is a major highlight, automatically generating meeting summaries and action items so you can stay fully engaged without worrying about note-taking. The platform bridges the gap between live meetings and deep work through integrated tools like Zoom Docs and Whiteboards, allowing for continuous collaboration before and after calls.
What do you dislike about the product?
Nothing as of now, all working well and good.
What problems is the product solving and how is that benefiting you?
it eliminates the need for manual note-taking through its AI Companion, which automatically creates meeting summaries and tracks action items. It also addresses the challenges of hybrid work by providing tools like workspace reservations and intelligent camera views that bridge the gap between remote and in-office participants. For you, this means significant time savings
Imran A.
Unified Collaboration Platform with Seamless Integration and Reliability
Reviewed on Dec 28, 2025
Review provided by G2
What do you like best about the product?
Zoom Workplace offers a unified platform for meetings, chat, and collaboration with AI-powered productivity tools. It’s reliable, secure, and integrates seamlessly with existing workflows.”
What do you dislike about the product?
oom Workplace can feel overwhelming with too many features for basic users, and its advanced options sometimes require extra training. Additionally, occasional performance issues occur in low-bandwidth environments.”
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of fragmented communication by unifying meetings, chat, and collaboration tools in one platform. This improves productivity, reduces app-switching, and enhances team connectivity.
Defense & Space
Seamless Collaboration and Hybrid Work Made Effortless
Reviewed on Dec 28, 2025
Review provided by G2
What do you like best about the product?
By integrating tools like Zoom Docs and Whiteboards, it allows teams to brainstorm and co-edit in real-time without ever switching between different apps. It also optimizes hybrid work through features like workspace reservations and intelligent camera views that bridge the gap between remote and in-office participants.
What do you dislike about the product?
Nothing as of now, everything is going well and good.
What problems is the product solving and how is that benefiting you?
Its AI Companion eliminates the burden of manual note-taking by automatically generating meeting summaries, identifying action items, and even catching you up in real-time if you join a call late. It addresses the challenge of hybrid work by offering tools like workspace reservation and intelligent camera views that make remote and in-office participants feel equally present. The platform also bridges the gap between meetings, allowing you to move seamlessly from a live discussion to collaborative Zoom Docs or Whiteboards without switching tools.
Arpit S.
“Consistently great video quality and collaboration with Zoom.”
Reviewed on Dec 27, 2025
Review provided by G2
What do you like best about the product?
The best thing about zoom according to me would definitely include it being very easy to use joining meetings, sharing screens, scheduling meetings, be it anything it requires very minimal effort.
Other than this, a lot of times I have noticed that even if I don’t have a strong internet connection still the video and audio quality stays very much consistent.
Other than this, a lot of times I have noticed that even if I don’t have a strong internet connection still the video and audio quality stays very much consistent.
What do you dislike about the product?
I have noticed battery drainage issue while using Zoom on my laptop a lot and I have also heard some security issues regarding Zoom from my colleagues which made me think twice before using Zoom.
What problems is the product solving and how is that benefiting you?
I very much like Zoom’s clean settings and easy setup, they have also unified calls, meetings, calendar, chat which helps me save a lot of time switching between these.
I have been loving the AI feature as well, it’s been so easy to summarise meetings, follow up drafts and make schedules using the AI feature.
I have been loving the AI feature as well, it’s been so easy to summarise meetings, follow up drafts and make schedules using the AI feature.
Bhimrao J.
Team meetings with Whiteboard and Screen Sharing
Reviewed on Dec 27, 2025
Review provided by G2
What do you like best about the product?
I like how this siftware helps me to connect with my team who work remotel, daily to discuss and startegize. Whiteboard and screen sharing features help me put my ideas in front of them more effectively. It helps a lot and is easy to use.
What do you dislike about the product?
Nothing. It is a good experience till now.
What problems is the product solving and how is that benefiting you?
As we work remotely, we need a tool to connect with each other quickly and daily. This platform does that job very well. It comes with features like Whiteboard and screen sharing which help a lot.