Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Christen S.
Zoom Workplace: Easy to Use with Great Features for Everyone
Reviewed on May 12, 2026
Review provided by G2
What do you like best about the product?
Ease of use, good features, everyone is able to use
What do you dislike about the product?
I don't have much about Zoom Workplace that I do not like
What problems is the product solving and how is that benefiting you?
Ability to meet with people who are not in the same vacinity as me
Christopher S.
Reliable and Effective for Remote Collaboration
Reviewed on May 12, 2026
Review provided by G2
What do you like best about the product?
I like that Zoom Workplace works well and does not encounter errors. The features like blurring the background are useful, providing added privacy. It's more reliable compared to other options.
What do you dislike about the product?
It's not a complete solution as compared to Teams for daily chat but is more reliable.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings and collaboration when teams are dispersed. It allows us to meet without being in person and provides privacy with features like blurring backgrounds.
Rajesh khanna K.
Zoom workplace usage
Reviewed on May 12, 2026
Review provided by G2
What do you like best about the product?
Now Zoom Workplace is integrated with AI, which adds real value by summarizing the meeting and capturing key highlights. I can also take notes during the meeting, which makes it easier to keep track of what was discussed.
What do you dislike about the product?
Right now, I feel it has too many AI-related features added.
What problems is the product solving and how is that benefiting you?
After the meeting, if someone shares any data with me or would like to continue discussing that specific meeting, it’s easy to do. Zoom works well and helps solve those problems.
Prerna T.
Convenient and Easy to Use, with Great Audio and Video Quality
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
Zoom workplace is very convenient and easy to use, also the quality of audio and video call is really good. Great features for meeting as well.
What do you dislike about the product?
The features in free version is limited and the User interface is very much filled with so many things, very cluttered i would say.
What problems is the product solving and how is that benefiting you?
AI features are really great, it summarises all my calls with the candidates which is really helpful. It also help in keeping all the things in same place.
Claudia S.
Flexible Room & Meeting Options with Strong Member Controls
Reviewed on May 11, 2026
Review provided by G2
What do you like best about the product?
I love the alternatives it offers for creating rooms and meetings, as well as the level of control you have over certain members, depending on how sensitive the meeting is.
What do you dislike about the product?
So far I dont think I dislike anything about it
What problems is the product solving and how is that benefiting you?
How easy is to connect with other team members no matter where they are located, this is really important when working in remote environment's.