Deployed on AWS
    Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
    4.6

    Overview

    Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/ 

    Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .

    For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.

    Highlights

    • Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
    • Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
    • Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.

    Details

    Delivery method

    Deployed on AWS
    New

    Introducing multi-product solutions

    You can now purchase comprehensive solutions tailored to use cases and industries.

    Multi-product solutions

    Features and programs

    Trust Center

    Trust Center
    Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.

    Buyer guide

    Gain valuable insights from real users who purchased this product, powered by PeerSpot.
    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Zoom Workplace Business Plus
    Up to 100 users
    $53,440.00

    Vendor refund policy

    If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support  Zoom Community - https://community.zoom.com/ 

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

     Info
    Updated weekly
    By Zoom Communications, Inc.
    By RingCentral

    Accolades

     Info
    Top
    25
    In Collaboration & Productivity
    Top
    25
    In Contact Center
    Top
    50
    In Project Management

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    1 reviews
    Insufficient data
    Insufficient data
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Unified Communication Platform
    Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
    AI-Powered Assistance
    Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
    Centralized Administration
    Single admin portal for simplified management and configuration across all integrated products and services.
    Intelligent Contact Center
    Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
    Third-Party Integration
    Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
    AI-Powered Communication Platform
    Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
    Omnichannel Contact Center
    Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
    Video Meeting and Recording Capabilities
    Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
    System Reliability and Uptime
    99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
    Third-party Integration Support
    Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
    Unified Communication and Collaboration Platform
    Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
    Real-time Auto-translation Capability
    Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
    Mobile-first Architecture
    Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
    Low-code Workflow Automation Platform
    Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
    Role-based Customization and Access Control
    Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.6
    10068 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    79%
    18%
    1%
    1%
    1%
    4 AWS reviews
    |
    10064 external reviews
    External reviews are from G2  and PeerSpot .
    Jaskirat Sudan

    Centralized workspace has improved research collaboration and supports recorded, AI-summarized meetings

    Reviewed on Jul 12, 2026
    Review from a verified AWS customer

    What is our primary use case?

    Zoom Workplace Business  is primarily used for weekly meetings and recording meetings. A few weeks ago, we had a meeting with external researchers from another university, and Zoom Workplace Business  proved especially helpful because we engaged in extensive discussion regarding several topics. Since all of us were engaged in the discussion, we were not taking notes, so it was very helpful to know that meetings were being recorded and we would receive those notes afterwards. We actually received those notes and they really helped us collaborate with other researchers because we did not have to manage these meeting notes ourselves.

    Zoom Workplace Business is used for recording meetings and we connected it with our calendar to schedule meetings and to see the availability of different members.

    What is most valuable?

    Zoom Workplace Business offers the best features because we do not have to use different tools for different tasks, such as scheduling meetings, chatting with people in our workspace, and keeping track of all research documents in one place so that people can easily review them. Meeting recordings are a significant advantage, making it one single place where we can do all these things.

    The features I rely on the most in my day-to-day work are meeting recordings and AI summary. Some of the basic features we use include tracking all documents and research documents. We can use different connectors with Zoom Workplace Business to connect different applications, such as Google Calendar, which is very helpful for us.

    Zoom Workplace Business has positively impacted our organization because we started experiencing more seamless collaboration with other university researchers and even industry companies such as Google. We had meetings with them, and it definitely helped us collaborate with them because all of us have a single space where we can keep track of things such as meeting recordings or documents, whatever we are sharing. It is a single space where we all can collaborate.

    What needs improvement?

    Zoom Workplace Business can be improved in several ways. I think they can improve their AI so that it can give us options for what we want from the meetings, such as a to-do list. Sometimes we have to give the summary generated by AI to a different AI to get exactly the things which we want. Also, sometimes we have to give the recording itself or the transcription itself to a different AI to get the things that we want. If it is possible to improve the AI to generate better meeting summaries, to-dos, and also information about which member was talking at what point in time, and who assigned these things to me and to a different person, this would be helpful.

    I think Zoom Workplace Business could arrange these improvements in a document or perhaps an Excel sheet about responsibilities given to and by which person, to whom, which would be very easy to understand.

    For how long have I used the solution?

    I have been working in my current field for almost two years.

    What do I think about the stability of the solution?

    Zoom Workplace Business is very stable in my experience. We never had to reach out to customer support for Zoom Workplace Business, and we never experienced any bugs or anything. It is very stable in our experience.

    What do I think about the scalability of the solution?

    Zoom Workplace Business's scalability is good because right now in our team, we are only around twelve people, and if we are collaborating, then it will scale to around twenty, but it never went above twenty. I do not know about more scalability, but for whatever we are doing, it is very good for that, such as for around twenty people. If you are around twenty people, then it is very good.

    How are customer service and support?

    We never had to reach out to customer support for Zoom Workplace Business, and we never experienced any bugs or anything. It is very stable in our experience.

    Which solution did I use previously and why did I switch?

    We did not use any system before Zoom Workplace Business, but we tried Slack for a while. During COVID, we were actually using Zoom call, and then when Workplace came, we naturally shifted towards Workplace. We actually tried Slack, but since we started with teams, our main priority was meetings and all, which was a weak point for Slack, so we came back to Zoom Workplace.

    Before choosing Zoom Workplace Business, we evaluated other options such as Slack and also used Discord for a week or two, but we realized that it is not user-friendly.

    How was the initial setup?

    We use Zoom Workplace Business for recording meetings and we connected it with our calendar to schedule meetings and to see the availability of different members.

    What was our ROI?

    It definitely helped us save time because we can schedule short meetings, do quick discussions, and we do not have to worry about what we discussed, keeping track of those things, and making a to-do list from those quick meetings. We have weekly meetings, but what if we have to schedule a meeting suddenly? Then we can do that with Zoom Workplace Business. We just have to look for their availability. Also, with document sharing, we can tag people for those documents to review. In a meeting also, if you want to include something, you can do that easily.

    What other advice do I have?

    My advice for others looking into using Zoom Workplace Business is that some of my friends used to use Zoom meetings, but when Slack came, they switched to Slack and now they are stuck with Slack. I would recommend trying Zoom Workplace Business for some time because it takes a bit of time to adjust, but it is basically that we all are used to Zoom meetings a lot because of COVID. Therefore, I think it is very natural to incline towards Zoom Workplace Business rather than using Slack because we tried that and we came back to Zoom Workplace Business.

    I would provide a short poem or haiku that will summarize my review if requested. I believe that is pretty much everything regarding any additional thoughts about Zoom Workplace Business.

    I rated this review an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Keah M.

    Zoom Workplace: Efficient Communication, Minor Integration Hiccups

    Reviewed on Jul 09, 2026
    Review provided by G2
    What do you like best about the product?
    I like that you can customize things on Zoom Workplace and that I can pretty much get ahold of someone quickly. I do better with communicating, seeing face to face, and it helps a lot with Zoom. When you're just writing emails, sometimes tone is lost, so hearing someone's voice and seeing their face helps a lot with communication. It's my favorite of all the platforms for talking across the internet.
    What do you dislike about the product?
    I think sometimes integration into calendars, there's been times where I'm using Microsoft, and the link doesn't come through correctly, and I have to go try to type it in myself. Also, sometimes with sharing your screen, people giving access. Sometimes it's just a learning curve, but sometimes you have to kinda come out of it and get back in. But, otherwise, like, I really don't have many problems with them.
    What problems is the product solving and how is that benefiting you?
    I use Zoom Workplace to easily engage with distant colleagues and partners, facilitating meetings from different locations and even across the world, reducing the back-and-forth in communication and making my interactions more efficient.
    Princess I.

    Seamless Communication and Collaboration in One Powerful Platform

    Reviewed on Jul 09, 2026
    Review provided by G2
    What do you like best about the product?
    Don’t workplaces need seamless communication and collaboration through high-quality video meetings, charts, and productivity tools in one platform
    What do you dislike about the product?
    Some of the more advanced features can take time to learn, and you may need to upgrade your plan to access them.
    What problems is the product solving and how is that benefiting you?
    Zoom Workplace improves team communication and supports remote collaboration, reducing the need for overly elaborate meetings.
    Pharmaceuticals

    Easy, Reliable Meetings—But Joining Can Be Slow and Unstable

    Reviewed on Jul 09, 2026
    Review provided by G2
    What do you like best about the product?
    Zoom Workplace is easy to use and reliable for meetings, with good audio and video quality. However, the app can sometimes use a lot of system resources, and improving performance, stability, and the overall user interface would make the experience even better.
    What do you dislike about the product?
    Sometimes it's difficult to connect to meetings, and the app occasionally takes longer than expected to join. Improving connection reliability and reducing join issues would provide a better experience
    What problems is the product solving and how is that benefiting you?
    It solves remote communication and collaboration challenges by providing a reliable platform for meetings and screen sharing, helping me work more efficiently with my team."
    Hannah N.

    Easy Collaboration and Meeting Setup

    Reviewed on Jul 09, 2026
    Review provided by G2
    What do you like best about the product?
    It is so easy to collaborate with people and set up meetings.
    What do you dislike about the product?
    It costs a lot per the people you invite to the meetings.
    What problems is the product solving and how is that benefiting you?
    It is helping to collaborate with people in different places.
    View all reviews