Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Heena B.
Easy to Connect with Helpful Links and Area Codes
Reviewed on Mar 09, 2026
Review provided by G2
What do you like best about the product?
That it’s easy to connect and gives good links and area codes for connecting
What do you dislike about the product?
Screen sharing limitations. At times connectivity issues and call dropouts. Frequent updates that cause technical issues.
What problems is the product solving and how is that benefiting you?
Meetings, team chat, phone, AI tools, etc with more time getting work done. Collaboration becomes smoother. You can run or join meetings without any stress. Meetings run smoothly, clear and video sound.
vijay t.
Zoom Workplace Brings All Work Tools Together for Easier Team Communication
Reviewed on Mar 07, 2026
Review provided by G2
What do you like best about the product?
The most helpful thing about zoom Workplace is that it puts many work tools in one place,making communication and teamworks easier.it is making easy video meeting and all tools in one place then AI help for meeting and easy to acess anywhere work from anywhere.which helps teams communicate and work more efficiently.
What do you dislike about the product?
I dislike about zoom workplace is that it requires a strong internet connection,has limited customization,and the free version has time limitations,such asa time limit on group meetings.overall while Zoom workplace is a very usefull tool for communication and collaboration ,these limitation can occasionally make the experience less convenient for some users.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problms of communication and collaboration for remote teams.it allows people to meet,chat,share screens,and work together online from different locationsthis denefits me because it saves time,makes communication faster,and hepls teams stay connected and productive without needing to meet in person.
Safaoui A.
Very User-Friendly App with a Quick Learning Curve
Reviewed on Mar 06, 2026
Review provided by G2
What do you like best about the product?
It's a very friendly use application that don't need to much time to learn it
What do you dislike about the product?
Sometimes tha audio quality isn't very audible
What problems is the product solving and how is that benefiting you?
Zoom workplace made calls easier and made me conncet with my team wherever I am
Dr. Akshay M.
Smooth Meeting Links, Virtual Agent Summaries, and a Helpful Digital Whiteboard
Reviewed on Mar 06, 2026
Review provided by G2
What do you like best about the product?
Zoom is very smooth when it comes to sharing meeting links, and I also like the new feature, the Virtual Agent. Whenever I join a meeting late, I ask the Virtual Agent to summarise what has happened so far so I can catch up quickly. I also find the digital whiteboard helpful because I can draw sketches and convert them into actual images, which makes it easier to share ideas during the meeting.
What do you dislike about the product?
Actually, I’m used to Zoom now, but when I first started using it as a beginner, the UI and overall interface felt very overwhelming. It has a lot going on, and the layout can feel cluttered, which sometimes makes it confusing to navigate. Compared to FaceTime or Google Meet, Zoom felt less straightforward at the beginning.
What problems is the product solving and how is that benefiting you?
Zoom Workplace keeps a summarisation or transcription of the meeting, so we can easily create the minutes of the meeting. It ’s also beneficial for me because I’m always overloaded with meetings, and it helps me keep a clear summary of what happened in each meeting.
Jack D.
Zoom Workplace: Best Fit for Our Team Meetings
Reviewed on Mar 05, 2026
Review provided by G2
What do you like best about the product?
I think Zoom Workplace is a lot more comfortable for initial meetings, especially when sharing our web-based platform. I really like the ease of navigating and the sharing features. The muting and different views are also great, and the chat's pretty easy. I like how it integrates with my Google Calendar, making access from the calendar pretty awesome. Overall, I think it's gotten so much better and it's real good.
What do you dislike about the product?
Sometimes taking it from my phone just doesn't log in very good. So I'm so annoyed.
What problems is the product solving and how is that benefiting you?
Zoom Workplace lets me hold comfortable, unobtrusive initial meetings and easily share our web platform without worrying about parking.