Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Yifate Yusuf
Unified communication has transformed our collaboration and consistently boosts project delivery
Reviewed on Feb 08, 2026
Review from a verified AWS customer
What is our primary use case?
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across the state and nationally. It is one of the best virtual meeting platforms where we use it to hold meetings, annual, weekly, and daily with our clients and our team members. It is very easy to use and has other robust features such as screen sharing where we can share our screen while discussing a certain project. Hence, project management becomes very seamless and smooth.
We can collaborate with our remote and in-office team efficiently while sharing ideas and brainstorming. Zoom Workplace Business is also used for phone calls, meetings, virtual open office hours, team chat, document sharing, and measuring call volume. We also use Zoom Workplace Business for delivery and for large training events both externally and internally. Zoom has been a great contributor to our success, especially in the digital world.
How has it helped my organization?
Zoom Workplace Business has positively impacted my organization by optimizing office experience and hybrid work collaboration, and project management has been on time. We have been able to deliver our projects to our clients on time, and it has also been a time-saving tool. We do not have to meet with our clients face to face. We just have to hop on a video call or audio call through our phone or PCs.
Since we started using Zoom Workplace Business, everything has changed in my organization. We were able to cut our communication cost significantly and gain features we could have only dreamed of prior. The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns. At time saved and cost, we have been able to cut costs by about 80 percent and improve our productivity by about 70 percent.
What is most valuable?
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration.
The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer.
Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
What needs improvement?
Some integration with other products does not work well. There are frequent updates to the interface that can cause user frustration.
One improvement needed for Zoom Workplace Business is the free trial, which is limited to 40 minutes. This limitation could be extended.
For how long have I used the solution?
I have been using Zoom Workplace Business for more than 10 years.
What do I think about the stability of the solution?
Zoom Workplace Business is very stable with no lagging even if the internet is somehow slow. It maintains its quality with top-notch video and audio quality.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag. It is very scalable.
How are customer service and support?
I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7. The user interface is very great and user-friendly. Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft Teams . The reason why we switched from Teams to Zoom Workplace Business is because of Zoom Workplace Business call handling, ease of use, meetings, and better contact center integration, which is head and shoulders above Microsoft. Also, the cost of Zoom Workplace Business is much more affordable and cost-effective. It is very easy to use and has reliable, high-quality video and audio compared to Teams.
How was the initial setup?
It is very easy to set up. Everything falls into place the moment you start using Zoom Workplace Business. Your experience will be elevated to phenomenal because it is a game-changer.
What about the implementation team?
We use Amazon Web Services as our cloud provider for our hybrid cloud deployment.
What was our ROI?
The contact center platform is head and shoulders above other competitors. It has allowed our team to quickly assist our customers with their questions and concerns. We are able to cut our communication cost significantly and gain features we could have only dreamed of. Concerns about data breaches and security have improved, so we do not have that concern anymore. We are able to gain more productivity and boost collaboration among team members and clients through the use of Zoom Workplace Business.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates that Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions with a lot of robust features at our disposal and a very easy-to-use tool.
Which other solutions did I evaluate?
Before choosing Zoom Workplace Business, I evaluated other options such as Cisco AnyConnect and GoToMeeting .
What other advice do I have?
A quick specific example of a recent project or meeting where Zoom Workplace Business made a difference for our team is when working on a telephony project, it was possible we reduced the cost as much as we could. Zoom Workplace Business was there to reduce the cost for us, especially because we did not have to meet daily. We just had to use Zoom Workplace Business meetings to discuss and gather the progress of our projects. We were able to complete the project having met only three to four times. It really saved us a lot of time and cost.
Zoom Workplace Business has enabled us to cut our communication and traveling costs significantly and gain features we could have only dreamed of prior to our alternative solution. The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag.
My advice to others looking into using Zoom Workplace Business is that it has a great unified communication platform. If you are looking to bring chat, meetings, contact center, and phone systems all under one platform, this is the real deal. It is also very cost-effective, easy to use, and has one of the best customer supports. I am amazed by how cost-effective Zoom Workplace Business is with robust features, and the video and audio quality is top-notch, enhancing collaboration for our clients and team members. I rate Zoom Workplace Business a 9 out of 10.
subesh p.
Seamless Meetings with Handy Features
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
I use Zoom Workplace for meetings, classes, seminars, and various work tasks. I like that it is very handy and easy to operate. I also find it easy to connect with many people, which makes conducting classes, seminars, and meetings simpler. The whiteboard feature is particularly useful for writing, drawing, and making it easier for people in the meeting to understand the topics we discuss or the slides we show. The initial setup was easy for me, not too hard.
What do you dislike about the product?
I got connection problems sometime don't know if it's my network error or Zoom. If we could see the files or chat we shared in it even after we end the meeting might be more helpful.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easy to connect with many people and conduct classes, seminars, and meetings. The whiteboard feature helps illustrate and clarify discussions or presentations.
Charan K.
Easy Meeting Setup, But Pricey Advanced Plans
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
I use Zoom Workplace for video calls with my team and client meetings. It's very easy to set up meetings, which is something I like a lot about it. The main thing I appreciate is that I can set up meetings with a large number of people without much effort. Also, the initial setup of Zoom Workplace is very easy.
What do you dislike about the product?
Some advanced features are tied up with expensive plans which is very hard to get access of. I would love if they made the plans a bit cheaper.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for video calls and it solves the problem of remote communication. It's very easy to set up meetings, even with a large number of people, without much effort.
Ghanshyam C.
Empowers Education with Seamless Collaboration
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I love how Zoom Workplace lets me turn one big class into small discussion groups in seconds, which is powerful and feels like real classroom bench groups but cleaner and faster to manage. It's great that if someone misses class or didn’t understand, they can replay the session with the chat and transcript, so learning doesn’t get lost. The setup was quick, beginner-friendly, and stress-free. It's much better than a blackboard for showing PPTs, drawings, software, PDFs, and live problem-solving, as students can see everything clearly.
What do you dislike about the product?
Recordings take space and managing them is not very simple for teachers.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for education; it lets me show PPTs, drawings, software, PDFs, and solve problems live, which students see clearly. It's better than a blackboard sometimes. Splitting a class into groups is like bench groups, cleaner and faster. Replay with chat and transcript means learning isn’t lost.
SIMON K.
My preferred platform for seamless remote meetings
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I really appreciate how reliable the connection is, even when I'm on a weaker Wi‑Fi signal. The interface is easy to use, and features like screen sharing work really well.
What do you dislike about the product?
At times, the updates feel a bit too frequent and they can pop up right when I’m trying to join a meeting. I’ve also noticed it can be fairly heavy on my computer’s CPU, which can be frustrating.
What problems is the product solving and how is that benefiting you?
It solves the problem of distance by providing a stable platform for high-quality video calls. The quality is great and crisp, making conversations feel clear and reliable.