Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Ameen S.
Easy-to-Use Meetings with Reliable Audio/Video and Great Collaboration Features
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
What really appeals to me about Zoom Workplace is how simple it is to use for meetings and regular communication. Because of the user-friendly design, hosting or attending meetings only requires a few clicks. I also like that the audio and video quality is usually quite consistent, even with mediocre bandwidth. Features like screen sharing, chat, and recording make it very beneficial for both business and teamwork.
What do you dislike about the product?
I find it unpleasant when the app occasionally lags or freezes, especially after long meetings or when other apps are active. Furthermore, a number of sophisticated features are only available with costly subscriptions, which can be problematic. Notifications may also sometimes be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easier to manage meetings and communication between teams and clients, particularly when employees are spread out geographically. It facilitates meeting scheduling, participation, and execution without any technological problems or delays.
Coordinating calls and exchanging information used to take longer before utilising Zoom, but now everything is more efficient in one location. It is simpler to review documents, clarify concepts, and maintain alignment during conversations when features like screen sharing and chat are available.
All things considered, it enhances communication, saves time, and makes daily cooperation more effective and structured.
Coordinating calls and exchanging information used to take longer before utilising Zoom, but now everything is more efficient in one location. It is simpler to review documents, clarify concepts, and maintain alignment during conversations when features like screen sharing and chat are available.
All things considered, it enhances communication, saves time, and makes daily cooperation more effective and structured.
Diego C.
Super Easy Global Communication with Coworkers
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
Super easy way to communicate with coworkers worldwide
What do you dislike about the product?
The premium features are a bit expensive, and at times the app requires a lot of RAM.
What problems is the product solving and how is that benefiting you?
It creates a nice working relationship between coworkers, and it benefits me by giving me the opportunity to work wherever I want.
Sierra C.
Reliable, All-in-One Communication That Keeps Our Team Connected
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
What I like most about Zoom Workplace is how easy it is to stay connected with my team throughout the day. The platform is very reliable for meetings, and the video/audio quality is consistently strong, which makes a big difference when coordinating with a busy team.
I also like how everything is integrated—chat, meetings, and file sharing are all in one place, so it keeps communication organized and reduces the need to switch between multiple tools. Scheduling and joining meetings is quick and straightforward, which helps keep the day running smoothly.
Overall, it’s user-friendly, dependable, and makes day-to-day communication much more efficient.
I also like how everything is integrated—chat, meetings, and file sharing are all in one place, so it keeps communication organized and reduces the need to switch between multiple tools. Scheduling and joining meetings is quick and straightforward, which helps keep the day running smoothly.
Overall, it’s user-friendly, dependable, and makes day-to-day communication much more efficient.
What do you dislike about the product?
While Zoom Workplace is very reliable overall, there are a few areas that could be improved. The platform can feel a bit overwhelming at times because there are so many features bundled together, and not all of them are used regularly.
Occasionally, switching between chat, meetings, and other tools isn’t as seamless as it could be, especially when working quickly during a busy day. It would also be helpful if customization options for the workspace layout were a bit more flexible to better match different team workflows.
Occasionally, switching between chat, meetings, and other tools isn’t as seamless as it could be, especially when working quickly during a busy day. It would also be helpful if customization options for the workspace layout were a bit more flexible to better match different team workflows.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps solve the challenge of fragmented communication by bringing meetings, chat, and collaboration tools into one platform. Instead of switching between multiple apps, everything is centralized, which makes daily communication much more efficient.
It also reduces delays in coordination since meetings can be scheduled and joined quickly, and team members can stay connected in real time. This has improved productivity by saving time, reducing miscommunication, and making it easier to stay aligned with my team throughout the day.
It also reduces delays in coordination since meetings can be scheduled and joined quickly, and team members can stay connected in real time. This has improved productivity by saving time, reducing miscommunication, and making it easier to stay aligned with my team throughout the day.
Vaijnath K.
Excellent Connectivity and Video Quality
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
Connectivity perspective and video quality its too good.
What do you dislike about the product?
The interface can feel cluttered and overwhelming
What problems is the product solving and how is that benefiting you?
reliable communication across distributed teams. the biggest benefit is efficient meetings—Zoom is stable, easy to join, and works well
Manu Y.
Reliable and Intuitive—Zoom Workplace Keeps Calls and Team Chat in One Place
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
What I like best about Zoom Workplace is how reliable and easy to use it is, even with a slow internet connection. The interface is very intuitive, so I don't have to spend time teaching new team members how to join a call or share their screen. I also really appreciate the 'Team Chat' feature because it allows us to keep our project discussions and video meetings in one single place, which saves me from constantly switching between different apps.
What do you dislike about the product?
One thing I dislike is how frequent the software updates are. It feels like every time I open the app to join a meeting, there is a new update required, which can be frustrating when I'm in a rush. Additionally, while the many features are great, the settings menu has become quite cluttered and it can be difficult to find specific audio or video options quickly.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps us solve the problem of fragmented communication. Before using it, our team was scattered across different apps for calling, messaging, and document sharing, which led to missed updates. Now, having everything in one platform has streamlined our workflow. It has specifically benefited us by reducing the time spent searching for meeting notes and links, making our weekly project syncs much more efficient and organized