Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Naveen D.
Reliable, Scalable Zoom with Strong Performance and Easy Administration
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
What I like about Zoom is its reliability and scalability. It delivers good performance even with a large number of participants. Zoom is also strong in ease of development and administration, which makes it straightforward to manage.
What do you dislike about the product?
One of my main dislikes about Zoom is its resource consumption. On lower-end systems, Zoom can use a significant amount of CPU and memory, which may affect performance during long meetings or heavier sessions.
What problems is the product solving and how is that benefiting you?
Zoom provides reliable and efficient remote communication. It enables teams to collaborate in real time, regardless of location. It also offers multiple features for different needs—whether the meeting is one-to-one, a team collaboration session, or a webinar, Zoom suits them all.
Akash D.
Easy to Use with Great Video/Audio and Screen Sharing
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
Easy of use, video and audio quality and screen sharing
What do you dislike about the product?
Sometimes it lags, limited customisation.
What problems is the product solving and how is that benefiting you?
It solves the problem of disconnected work communication and collaboration.
Benefiting me by streamlined communication.
Benefiting me by streamlined communication.
JAYRAJ V.
Zoom Workplace with low quality but easy setup
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
When I receive a friend's message, I feel very happy, and setting up Zoom Workplace was very easy for me.
What do you dislike about the product?
Low quality in Zoom, messages not being sent quickly, and issues occurring repeatedly.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for chat, but it has network issues and message delay problems.
Leonela P.
Easy, intuitive, and practical on any device
Reviewed on Feb 09, 2026
Review provided by G2
What do you like best about the product?
It is very easy to use and very intuitive. Additionally, it can be used on any device, which makes it even more practical.
What do you dislike about the product?
Perhaps the only thing I think they could improve on is the capacity, as it gets a bit stuck when there are many people in a meeting.
What problems is the product solving and how is that benefiting you?
It benefits me in the sense that it improves communications in different parts of the world, making connection easier.
Neha G.
Seamless Video Meetings, Screen Sharing, and Chat with Great Integrations
Reviewed on Feb 09, 2026
Review provided by G2
What do you like best about the product?
Video meetings, screen sharing, chat functionality, integration.
What do you dislike about the product?
Limited features, sometimes it lags, technical issues.
What problems is the product solving and how is that benefiting you?
Solving problems of remote work challanges and communication breakdowns. It benefits me by increased productivity and improved work life balance.