Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Professional Training & Coaching
Smooth, Easy-to-Navigate UI That Makes Global Communication Effortless
Reviewed on Feb 16, 2026
Review provided by G2
What do you like best about the product?
I think it’s wonderful and amazing that we can talk to and see other people anywhere in the world, at any time. It definitely makes work much more efficient and helps communication feel easier overall.
What do you dislike about the product?
I haven’t found anything to dislike about it. It didn’t take any time at all to get used to the UI; everything runs smoothly, and it’s easy to navigate. Great job, developers.
What problems is the product solving and how is that benefiting you?
At the moment, none—but that’s only because we already took care of it in Zoom Workspace. Group meetings are a breeze.
Higher Education
Excellent Video Quality and Feature-Rich Remote Meetings
Reviewed on Feb 16, 2026
Review provided by G2
What do you like best about the product?
It is widely used by everyone in my network. The quality of video calls is very good, and it has a lot of features that make remote meetings easier.
What do you dislike about the product?
I can't find anything that I don't like about Zoom right now.
What problems is the product solving and how is that benefiting you?
It helps coworkers connect remotely and collaborate while they are far away from each other. It saves a lot of time. It gives a lot of features to users that make the meeting feel like an in-person meeting.
Pawan S.
Quick to Start, but Video Quality Suffers
Reviewed on Feb 14, 2026
Review provided by G2
What do you like best about the product?
I like that Zoom Workplace is very quick. It opens very fast, which is a big plus for me. I also find the one click entry feature really convenient. The initial setup was very easy, which made getting started with Zoom Workplace smooth and hassle-free.
What do you dislike about the product?
I find the video quality very bad, and it does lag sometimes.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is quick, opens fast, and offers one-click entry, which is great, although the video quality is very bad, and it tends to lag.
sagar k.
Stable Video Conferencing, Easy to Use
Reviewed on Feb 14, 2026
Review provided by G2
What do you like best about the product?
I use Zoom Workplace daily for video conferencing and live meetings, and I find it very good. I like features like screen sharing, collaboration tools, recording, and chat features, as well as meeting scheduling. I also appreciate the app's stable audio quality and good camera quality. The interface is professional and easy to use, making it simple to start video conferences without any confusion.
What do you dislike about the product?
I am not dislike the app and app is good and very helpful in daily life.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for video conferencing and live meetings daily. I like features such as screen sharing, collaboration tools, recording, chat, and scheduling. It provides clear audio and good camera quality, making it easy to set up meetings without confusion.
Computer Software
One-Click Meetings with Powerful Features and Seamless Calendar Integration
Reviewed on Feb 14, 2026
Review provided by G2
What do you like best about the product?
The Ease of Use remains the standout feature; anyone can join a meeting with one click. I also appreciate the high Number of Features like AI Companion, whiteboards, and Team Chat, which are all housed in one interface. The Ease of Integration with Google Calendar and Outlook makes scheduling incredibly efficient.
What do you dislike about the product?
As the Number of Features grows, the desktop app can occasionally feel a bit cluttered or heavy on system resources. While Customer Support is generally helpful, navigating the initial automated help tiers to reach a live person can sometimes be time-consuming during urgent technical issues.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of 'app fatigue' by consolidating meetings, chat, and document sharing into one place. This improves our Frequency of Use across the team and reduces the friction of switching between tools. It has significantly streamlined our remote onboarding and Ease of Implementation for new hires.